--- description: Learn more about Zadarma price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zadarma Price, Reviews & Features - Capterra South Africa 2026 --- Breadcrumb: [Home](/) > [Business Phone Systems](/directory/31101/business-phone-systems/software) > [Zadarma](/software/166095/zadarma) # Zadarma Canonical: https://www.capterra.co.za/software/166095/zadarma Page: 1 / 4\ Next: [Next page](https://www.capterra.co.za/software/166095/zadarma?page=2) > Zadarma offers a new generation of business phone system with virtual numbers in 110+ countries, free Cloud PBX, free CRM and widgets. > > Verdict: Rated **3.8/5** by 67 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Zadarma? Individuals, small and medium business companies, large enterprises ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.8/5** | 67 Reviews | | Ease of Use | 3.6/5 | Based on overall reviews | | Customer Support | 3.2/5 | Based on overall reviews | | Value for Money | 3.7/5 | Based on overall reviews | | Features | 3.8/5 | Based on overall reviews | | Recommendation percentage | 60% | (6/10 Likelihood to recommend) | ## About the vendor - **Company**: Zadarma - **Location**: Bourgas, Bulgaria - **Founded**: 2006 ## Commercial Context - **Starting Price**: US$0,00 - **Pricing model**: Per Feature - **Pricing Details**: Phone System (PBX) bundles: Standard (\<5 members) = $0 per month Office (2-6 members) = $39 per month paid annually, $44 per month paid monthly Corporation (5-20 members) = $79 per month paid annually, $88 per month paid monthly Virtual Phone number rates: from $2 per month Rates for calls: See website for international pricing rates Rates for sending and receiving SMS messages: See website for international pricing rates - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, German, Polish, Russian, Spanish, Ukrainian - **Available Countries**: Australia, Brazil, Bulgaria, Canada, France, Germany, Ireland, Israel, Japan, Mexico, Netherlands, New Zealand, Spain, Switzerland, United Kingdom, United States ## Features - Alerts/Notifications - Audio/Video Conferencing - Auto-Dialer - Automatic Call Distribution - CRM - Call Center Management - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tracking - Call Transfer - Caller ID - Communication Management - Computer Telephony Integration - Conferencing - Contact Management - Conversion Tracking - Dashboard - Data Import/Export - Email Management - IVR - Lead Management - Lead Qualification - Mobile Access - PBX - Queue Management - Reporting & Statistics - Reporting/Analytics - Ring Groups - SIP Trunking - Sales Pipeline Management - Task Management - Third-Party Integrations - Virtual Extensions - VoIP - Voice Mail - Workflow Management ## Integrations (12 total) - Bitrix24 - HubSpot CRM - Kommo - MS Dynamics - Meta for Business - Microsoft Teams - Salesforce Sales Cloud - Shopify - Slack - Telegram - Zendesk Suite - Zoho CRM ## Support Options - Email/Help Desk - FAQs/Forum - Phone Support - 24/7 (Live rep) - Chat ## Category - [Business Phone Systems](https://www.capterra.co.za/directory/31101/business-phone-systems/software) ## Related Categories - [Business Phone Systems](https://www.capterra.co.za/directory/31101/business-phone-systems/software) - [Telephony Software](https://www.capterra.co.za/directory/30084/telephony/software) - [Cloud PBX Software](https://www.capterra.co.za/directory/31102/cloud-pbx/software) - [Call Centre Software](https://www.capterra.co.za/directory/30007/call-center/software) - [CRM Software](https://www.capterra.co.za/directory/2/customer-relationship-management/software) ## Alternatives 1. [VoIP.ms](https://www.capterra.co.za/software/203084/voip-ms) — 4.8/5 (698 reviews) 2. [Nextiva](https://www.capterra.co.za/software/175788/nextiva) — 4.6/5 (916 reviews) 3. [Wildix](https://www.capterra.co.za/software/218251/wildix) — 4.7/5 (209 reviews) 4. [Ringover](https://www.capterra.co.za/software/169627/ringover) — 4.7/5 (871 reviews) 5. [Telnyx Suite](https://www.capterra.co.za/software/173804/telnyx) — 4.8/5 (195 reviews) ## Reviews ### "Good long-term choice for international-facing companies" — 5.0/5 > **Verified Reviewer** | *20 March 2026* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: Local numbers in different countries made a real difference in how clients perceive us. Inbound call volume increased because people are more comfortable dialing a familiar number. Routing those calls to a central team works smoothly, regardless of where staff are physically located. Outbound calls are reasonably priced, and call quality has been consistent even when staff work remotely or travel frequently. > > **Cons**: Understanding which destinations are included in bundled minutes versus billed separately takes attention. We had a few surprises early on before we learned to check call reports more carefully. > > We run a service business with clients in several countries, and we chose Zadarma mainly for international numbers. Over time, we expanded our use to almost all phone-related communication. ----- ### "Incompetent and Unprofessional Service" — 1.0/5 > **Yevhen** | *26 August 2025* | Internet | Recommendation rating: 0.0/10 > > **Pros**: Easy to register, but everything else is a disappointment. Maybe the pricing looks attractive at first glance. > > **Cons**: – Extremely slow support — replies only every two days. – Ridiculous verification process, documents constantly rejected for no reason. – Unprofessional and unreliable, impossible to use for business. – Wasted over a week just to verify one phone number. – Overall incompetence and lack of responsibility. > > We’ve had a terrible experience with ZADARMA. Since August 21, 2025, we’ve been trying to verify just one phone number. We submitted all company data, an employee photo with passport and date, and every requested document. After a week, nothing happened. Our documents were rejected because the date “no longer matched”—but that’s only because support replies once every two days\! By the time they review, the date is outdated again. Slow, incompetent, and not reliable for business. Avoid ZADARMA. ----- ### "Flexible communication tool with features that support daily business operations" — 5.0/5 > **Verified Reviewer** | *04 May 2026* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: One thing we liked is the variety of features, especially virtual numbers and call routing which allowed us to set things up in a way that suits are business needs. > > **Cons**: The system works fine for what we need, and over time having a few more advanced customisation option could make it even more adaptable for different use cases. > > We will using the Zadarma for sometime now, and it has been a flexible option for managing our calls and overall communication flow. It fits into our daily work white well and handles are basic requirements without any major issues so far. ----- ### "Helpful support" — 5.0/5 > **Verified Reviewer** | *05 March 2026* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: Call quality is good. IVR and routing work as expected. Weise business hr vociemail to email and call recording adding new user is quick and does not required extra set upit works fine for both office and remote staff.we contacted support during rthe firt setup they replied clearly and help us solve the issue with out long back and forth. After that we did not need much assitance. > > **Cons**: The admin panel as many setting soit take some time to understand we everything is it works well but it not very modern > > We have been using zadarma for our business call for a while now.it replace a max of forwarding and mobile phones so far it's been stable ----- ### "Terrible CS to use, even if attractive package and good features." — 1.0/5 > **Ahmed Mahrous** | *21 October 2025* | Education Management | Recommendation rating: 0.0/10 > > **Pros**: Nothing to like, except some attractive feature, which will not be accessible, actually. The PBX looks great, but if it works\! > > **Cons**: Giving a hard time to people and businesses. They only attract clients by features and plans, but after that, they make people live harder. Their admins have some rocks in their brains\! > > Extremely inconvenient service, customer care, or uncare, and respect. I made an order of business line for my startup, and selected a special number. To set up the phone number and make it functional, they asked for a bill of utility for the business, which is a brand-new business. I told them we have subscribed to a utility and are waiting to receive the bill, which will be provided once it's received shortly, since it's a startup. For no reason, without any confirmation, they cancelled my plan and banned my account from gaining numbers. They wanted to regain the special number I selected, and so they have no care for anyone who wants to use their service. It's really inadvisable to use this platform. Take care of your matter and don't get their service. I imagine how difficult to deal with them; moreover, if you have a business number that your clients used to contact you on, Zadarma can cancel it at any time and ruin your business \!\!\! ----- Page: 1 / 4\ Next: [Next page](https://www.capterra.co.za/software/166095/zadarma?page=2) ## Links - [View on Capterra](https://www.capterra.co.za/software/166095/zadarma) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data