--- description: Learn more about PetDesk price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: PetDesk Price, Reviews & Features - Capterra South Africa 2026 --- Breadcrumb: [Home](/) > [Veterinary Software](/directory/30617/veterinary/software) > [PetDesk](/software/166086/petdesk) # PetDesk Canonical: https://www.capterra.co.za/software/166086/petdesk Page: 1 / 9\ Next: [Next page](https://www.capterra.co.za/software/166086/petdesk?page=2) > PetDesk simplifies veterinary clinic’s operations while strengthening client relationships. > > Verdict: Rated **4.7/5** by 182 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses PetDesk? PetDesk combines the industry's most user-friendly client engagement tools with the highest-rated pet parent app to simplify veterinary clinic’s operations while strengthening client relationships. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 182 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: PetDesk - **Location**: San Diego, US - **Founded**: 2013 ## Commercial Context - **Starting Price**: US$249,00 - **Pricing model**: (Free Trial) - **Pricing Details**: Contact PetDesk for more information on pricing. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - Appointment Scheduling - Client Management - Communication Management - Confirmations/Reminders - Patient Records Management - Treatment Planning ## Integrations (3 total) - ASI-ware - Covetrus Pulse - Hippo Manager ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Veterinary Software](https://www.capterra.co.za/directory/30617/veterinary/software) ## Alternatives 1. [ezyVet](https://www.capterra.co.za/software/99977/ezyvet-cloud-vet-software) — 4.6/5 (276 reviews) 2. [DaySmart Vet](https://www.capterra.co.za/software/133166/DaySmart-Vet) — 4.6/5 (283 reviews) 3. [Instinct Science](https://www.capterra.co.za/software/1017062/instinct-emr) — 4.9/5 (234 reviews) 4. [Covetrus Pulse](https://www.capterra.co.za/software/130107/covetrus-pulse) — 4.0/5 (542 reviews) 5. [Shepherd](https://www.capterra.co.za/software/172485/shepherd-app) — 4.7/5 (87 reviews) ## Reviews ### "Good Product, but needs to fix some bugs" — 4.0/5 > **Dana** | *25 April 2026* | Veterinary | Recommendation rating: 7.0/10 > > **Pros**: PetDesk is extremely easy to use and has a ton of features. The best ones being automatic reminders for appointments the ability to request medications and appointments online. Clients can also see lab results via the patient portal. > > **Cons**: Our only major issue that we've experienced with PetDesk is the automatic confirmations sending to clients in the incorrect time zone. PetDesk hasn't been able to give us a long term solution to this problem. > > Overall, PetDesk has been lovely. Our biggest issue was when we were having clients get reminders in CST instead of EST- where our clinic is located. When I brought this to the attention of PetDesk, we were notified that we need to tell clients to delete and re-install the app, which is not feasable for our large clinic to trust that all of these clients will do that. ----- ### "We like it\!" — 4.0/5 > **Rebecca** | *04 March 2025* | Veterinary | Recommendation rating: 9.0/10 > > **Pros**: More options for client communication Automated reminders Easy for staff to learn and clients to use Great app for clients Can use anywhere Uses the clinic phone number for texting Great customer support > > **Cons**: No option for multiple phone numbers in same client household Need to change some settings through PetDesk admin > > Our overall experience with PetDesk has been very positive on both the client side and staff side. The majority of our clients seem to love it and the few that are not interested do not need to use it. Two way texting is amazing, especially since it uses your clinic phone number; clients don't need to remember a second number\! It has all of the functions regular texting on a cellphone would have. The app is also great and has a lot of information for clients about their pets. Automated reminders have taken a lot of work away from our front desk and have driven our clients to schedule appointments when they are notified their pet is due. One thing negative I have to say is that if you have a patient where multiple people communicate with you under different numbers (such as a husband and wife) PetDesk will only recognize whichever number is keyed as the primary number for the client profile. I have been told they are working on changing that so hopefully there will be functionality for multiple phone numbers in the future. Another negative is that some settings can only be changed by PetDesk staff such as pushing a reminder at a certain time (appointment is on the schedule at 10am but you want the client there at 8am) or what types of appoinments get reminders. This is inconvenient when you need to change something on short notice and they are closed for a holiday. Those are the only two negatives so far, otherwise we have been really liking PetDesk. ----- ### "Poor training and onboarding" — 1.0/5 > **Tami** | *08 April 2026* | Veterinary | Recommendation rating: 0.0/10 > > **Pros**: only had it for 24 hours so there are no pros. Unable to log in toi desktop app told many lies and no follow through > > **Cons**: No onboarding. Was told to run around and plug in phones and then goodbye was provided no login information no training on the app or phones, told that callers would pop up they do not. always just told sorry but no real resolutions. > > very poor every promise made was broken. Still waiting for a return label to send the phones back. Everyone aI talked to from sales to management said they were sorry but very little problem solving when they did solve a problem it just came with more lies. ----- ### "Great Third Party App" — 5.0/5 > **August** | *16 February 2026* | Veterinary | Recommendation rating: 8.0/10 > > **Pros**: I love using PetDesk because it makes managing our veterinary clinic’s daily workflow simple and efficient. Appointment reminders, two-way texting, and online scheduling reduce phone time and help clients stay connected to their pets’ care. The interface is intuitive, training new team members is quick, and support is responsive when we need help. It has improved communication, decreased no-shows, and saved our staff valuable time so we can focus more on patient care. Overall, PetDesk has become an essential tool that keeps our clinic organized, professional, and client-friendly every single day. I highly recommend it to any busy practice today. > > **Cons**: While PetDesk is a helpful tool for our clinic, there are areas that could be improved. Loading times can occasionally be slow, especially during busy hours, and some features require too many clicks to complete simple tasks. Greater customization for reminders, messaging templates, and reporting would make the platform more flexible for different workflows. Integration with additional practice management systems and clearer notification settings would also be beneficial. Expanding mobile app functionality for staff use could further streamline communication. With a few usability and performance enhancements, PetDesk could move from being a very good system to an exceptional, all-in-one solution. ----- ### "Definitely Recommend PetDesk\!" — 5.0/5 > **Samantha** | *21 March 2025* | Veterinary | Recommendation rating: 10.0/10 > > **Pros**: We love PetDesk\! the customer service is top notch and they are always so helpful > > **Cons**: Text syncing could use some work. When we sync text communications, it doesn't implement super well into our PIMS. The text is tiny and it syncs anything that has never been done, sometimes several days or months of communication. > > We love Petdesk. Clients love Petdesk. It's help streamline scheduling. Clients love the loyalty program ----- Page: 1 / 9\ Next: [Next page](https://www.capterra.co.za/software/166086/petdesk?page=2) ## Links - [View on Capterra](https://www.capterra.co.za/software/166086/petdesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data