NinjaRMM

Who Uses NinjaRMM?

For IT professional that need instantaneous response to user issues and secure their IT environments.

What Is NinjaRMM?

NinjaRMM is an all-in-one SaaS IT monitoring and management platform with a robust set of features to help you design, plan, deliver, operate and control IT services. You can manage network devices including windows and mac endpoints, perform patching, access remotely, deploy and run antivirus scans, automate scripts across all devices, monitor website performance and more. Built on an easy and intuitive cloud-based platform, you can get up and running in 5 minutes, no servers required.

NinjaRMM Details

NinjaRMM

http://www.ninjarmm.com

Founded 2013

NinjaRMM Software - NinjaRMM Dashboard
NinjaRMM Software - Application Patching
NinjaRMM Software - Server Automation
NinjaRMM Software - Netflow
NinjaRMM Software - NinjaRMM Remote Tools
NinjaRMM video
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NinjaRMM Software - NinjaRMM Dashboard - thumbnail
NinjaRMM Software - Application Patching - thumbnail
NinjaRMM Software - Server Automation - thumbnail
NinjaRMM Software - Netflow - thumbnail
NinjaRMM Software - NinjaRMM Remote Tools - thumbnail

Compare NinjaRMM with similar products

Starting price

US$3,00/month
US$20,00/month
US$79,00/month
N/A

Free Version

Free Version No
Free Version Yes
Free Version No
Free Version No

Free Trial

Free Trial Yes
Free Trial Yes
Free Trial Yes
Free Trial Yes

NinjaRMM deployment and support

Support

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • Mac (Desktop)
  • Windows (Desktop)
  • Linux (Desktop)
  • Android (Mobile)
  • iPhone (Mobile)
  • iPad (Mobile)

Training

  • Live Online
  • Webinars
  • Documentation
  • Videos

NinjaRMM Features

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Archiving & Retention
  • Audit Management
  • Automated Scheduling
  • Automatic Backup
  • Backup Log
  • Backup Scheduling
  • Backup and Recovery
  • Cloud Backup
  • Compliance Management
  • Compression
  • Continuous Backup
  • Data Migration
  • Data Recovery
  • Data Replication
  • Data Storage Management
  • Data Synchronization
  • Data Visualization
  • Disaster Recovery
  • Document Storage
  • Duplicate Detection
  • Email Alerts
  • Encryption
  • File Management
  • HIPAA Compliant
  • Incremental Backup
  • Local Server Options
  • Monitoring
  • Policy Management
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Server Options
  • Reporting & Statistics
  • Resource Management
  • Role-Based Permissions
  • SSL Security
  • Scheduled / Automated Reports
  • Secure Data Storage
  • Self Service Portal
  • Status Tracking
  • Task Scheduling
  • Third Party Integrations
  • Two-Factor Authentication
  • Version Control
  • Web Access / Restoration

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  • Activity Dashboard
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  • Alerts / Escalation
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  • Application Security
  • Audit Management
  • Audit Trail
  • Authentication
  • Best Practices Repository
  • Compliance Management
  • Data Security
  • Data Visualization
  • Endpoint Protection Software
  • Event Logs
  • Event Tracking
  • Financial Data Protection
  • HIPAA Compliant
  • Incident Management
  • Maintenance Scheduling
  • Monitoring
  • Network Security Software
  • Password Management
  • Patch Management
  • Policy Management
  • Privileged Account Management
  • Real Time Monitoring
  • Real Time Reporting
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Risk Alerts
  • Risk Analytics
  • Risk Assessment
  • SSL Security
  • Secure Data Storage
  • Secure Login
  • Security Auditing
  • Server Monitoring
  • Single Sign On
  • Third Party Integrations
  • Two-Factor Authentication
  • User Management
  • Virus Definition Update
  • Vulnerability Protection
  • Vulnerability Scanning

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  • Audit Management
  • Audit Trail
  • Authentication
  • Behavior Tracking
  • Behavioral Analytics
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  • Customizable Reports
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  • Device Management
  • Encryption
  • Event Logs
  • Event Tracking
  • HIPAA Compliant
  • Incident Management
  • Monitoring
  • Patch Management
  • Policy Management
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Remote Access/Control
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Risk Alerts
  • Risk Analytics
  • SSL Security
  • Secure Data Storage
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  • Barcode / Ticket Scanning
  • Change Management
  • Compliance Management
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  • Configurable Workflow
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Dashboard Creation
  • Data Import/Export
  • Data Visualization
  • Email Management
  • IT Asset Tracking
  • Incident Management
  • Inventory Management
  • Inventory Tracking
  • Knowledge Base Management
  • Maintenance Management
  • Maintenance Scheduling
  • Monitoring
  • Prioritization
  • Problem Management
  • Procurement Management
  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • Role-Based Permissions
  • Self Service Portal
  • Service Level Agreement (SLA) Management
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  • Support Ticket Management
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  • Task Management
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  • Workflow Management

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  • Chat/Messaging
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  • Customizable Branding
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  • Knowledge Management
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NinjaRMM Reviews

Read all 141 reviews

Average score

Overall
4,9
Ease of Use
4,8
Customer Service
4,9
Features
4,6
Value for Money
4,8

Reviews by score

5
123
4
17
3
1

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1 000
  • >10 001
Tim V.
Tim V.
Director of Technology
Facilities Services, 1 001-5 000 Employees
Used the Software for: 6-12 months
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2020/05/22

"Best RMM tool on the market"

Comments: I manage an in-house IT department and we always struggled with tracking hardware, history, and status. No matter what we found, we just couldn't get one that was accurate and easy to keep up to date. Ninja just DOES it. I don't have to think about it. I know all my machines in Ninja and the latest info on them is all right there. This makes our network more visible, trackable. My team solves issues faster, more accurately, and in a happier way than ever before.

Pros: Ninja was so easy to setup. It's fun to tweak. The scripts are simple and there are even some basic templates. It tells me everything I need to know about a computer and what's going on. The integrations have been a huge help. Their documentation is precise, easy to follow and accurate. Our account manager actually cares and checks in on us every 2 weeks. Good vendors are so rare, no matter the product. I'm not really sure I could love this product and this company any more than I do.

Cons: The only things I can think that I wish was if Ninja made some their own basic ticketing system. That's not a complaint about the product at all, but the other partners they integrate are way more complicated and expensive than I'd like. I know Ninja would crush it if they made a simple one of their own that was tightly integrated with the Ninja portal. Also, the NMS deployment is slightly clunkly. I would like Ninja to bring that in house too.

  • Reviewer Source 
  • Reviewed on 2020/05/22
Nick R.
Infrastructure Manager
Computer & Network Security, 11-50 Employees
Used the Software for: 1+ year
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2021/03/04

"Excellent RMM software, highly recommended."

Comments: Our overall experience of NinjaRMM is massively positive. The platform has enabled us as an MSP to fully manage all our clients patching and asset management needs.

Pros: Excellent portal interface, that is so clear and concise for everyone to use. The patch management and asset information is top notch. The features and functionality of the platform are also superb and always being added to.

Cons: Nothing, the platform works so much better than the RMM software we replaced.

  • Reviewer Source 
  • Reviewed on 2021/03/04
Chalden E.
Network Technician
Information Technology & Services, 11-50 Employees
Used the Software for: 1-5 months
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2021/09/06

"Amazing RMM software."

Comments: I can see pretty much every detail of every device that I manage.
From system specs, live resource viewing, and even networking details.
Remote connections are a breeze, no hassles and connects with 1 click.
If there are any issues with a device, you get a detailed alert that saves a lot of troubleshooting time.
the software installed on the end user device in a couple of seconds, and is not resource intensive at all.
The team at Ninja is very helpful, they respond to our emails very quickly and provide solutions.
The Dojo community (Basically a knowledgebase, with everyone being able to participate) has all of the resources that you would need.

Pros: Detailed information for every device (Hardware, software, network etc)
Live resource viewing.
Remote connection software.
Patch management.
Custom policies.
Integration with Bitdefender.
Custom scripting.
Detailed event logs, saves a lot of time on troubleshooting.
Detailed alerts, if there are issues with a device.
Very user friendly.

Cons: If you are not familiar with Group Policy editing and Command Prompt/Powershell, some of the features will be a bit intimidating for you.

  • Reviewer Source 
  • Reviewed on 2021/09/06
Jamie S.
Helpdesk Specialist
Information Technology & Services, 51-200 Employees
Used the Software for: Free Trial
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    3/10
  • Reviewer Source 
  • Reviewed on 2018/07/25

"RMM with not enough going on for it"

Comments: None. We choose not to use this software as it didn't do what we wanted it to do.

Pros: I like the overall look of the user interface and it is quick and speedy.
Installs quickly without much delay, provides good information about computer specs.

Cons: Hard to figure out how it works.
Uninstall option simply didn't work.
RMM software installs NOT in the system tray.
Patching is a joke. You cannot block patches easily, its either all of a cateory, ALL or none.
User interface navigation is terrible.
Was completely unable to figure out how scripting works.
No native remote control.
Not enough options.
We have been using Kaseya for 5+ years and it is so much better and easier to use.

  • Reviewer Source 
  • Reviewed on 2018/07/25
Stefan S.
Stefan S.
IT'ler und Telefonmann
Computer & Network Security, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 2021/06/10

"gutes produkt; top betreung; sehr guter support"

Comments: einfache web ui mit relativ viel such felder;

Pros: einfach zu installieren
einfach zu bedienen

Cons: es muß relativ viel über eigenen scripte gelöst werden - server eye z.b. hat wesentlich mehr fertige sensoren

  • Reviewer Source 
  • Reviewed on 2021/06/10