NinjaRMM

Who Uses NinjaRMM?

NinjaRMM works with managed service providers of all sizes and mid-market internal IT teams around the world.

What Is NinjaRMM?

NinjaRMM provides intuitive, cloud-based remote monitoring and management software purpose-built to improve the efficiency and effectiveness of IT delivery through an exceptional user experience, outstanding customer support, and all the tools you actually need to manage client workstations, servers, and network devices. Take advantage of in-depth monitoring, powerful automation, robust patching, one-click remote access, integrated AV, native backup, and more - all in NinjaRMM.

NinjaRMM Details

NinjaRMM

http://www.ninjarmm.com

Founded 2013

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NinjaRMM pricing overview

NinjaRMM does not have a free version but does offer a free trial. NinjaRMM paid version starts at US$3,00/month.


Starting Price

US$3,00/month

Pricing Details

Simple Per Device pricing model, pay as you go. Volume based.

Free Version

No

Free Trial

Yes

NinjaRMM deployment and support

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online

Deployment

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • Live Online
  • Webinars
  • Documentation

NinjaRMM Features

Vendor has not completed this information.

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  • Audit Management
  • Compliance Tracking
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  • Inventory Management
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  • Supplier Management

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  • Patch Management
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  • Backup and Recovery
  • Billing & Invoicing
  • CRM
  • Dashboard
  • Help Desk
  • Issue Management
  • Live Chat
  • Patch Management
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  • Remote Access
  • Scheduling

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  • Alerts/Notifications
  • Automatic Approval
  • Automatic Patch Deployment
  • Automatic Scans
  • Compliance Management
  • Custom Patches
  • Dashboard
  • Network Wide Management
  • Patch Prioritisation
  • Patch Testing
  • Remote Access/Control
  • Vulnerability Scanning

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  • Deployment Management
  • For MSPs
  • IT Asset Management
  • Mobile Access
  • Network Monitoring
  • Patch Management
  • Real-time Alerts
  • Remediation Management

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  • Diagnostic Tools
  • File Sharing
  • Real-time Chat
  • Screen Sharing
  • Session Recording
  • Session Transfer
  • Surveys & Feedback

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  • CPU Monitoring
  • Credential Management
  • Email Monitoring
  • Event Logs
  • Patch Management
  • Scheduling
  • Server Monitoring
  • Virtual Machine Monitoring

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  • FTP Monitoring
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  • Performance Metrics
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  • Uptime Reporting

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NinjaRMM Alternatives

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NinjaRMM Reviews

Read all reviews

Overall rating

4,9/5

Average score

Ease of Use 4,9
Customer Service 4,9
Features 4,6
Value for Money 4,8

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Tim V.
Director of Technology
Facilities Services, 1 001-5 000 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2020/05/22

"Best RMM tool on the market"

Comments: I manage an in-house IT department and we always struggled with tracking hardware, history, and status. No matter what we found, we just couldn't get one that was accurate and easy to keep up to date. Ninja just DOES it. I don't have to think about it. I know all my machines in Ninja and the latest info on them is all right there. This makes our network more visible, trackable. My team solves issues faster, more accurately, and in a happier way than ever before.

Pros: Ninja was so easy to setup. It's fun to tweak. The scripts are simple and there are even some basic templates. It tells me everything I need to know about a computer and what's going on. The integrations have been a huge help. Their documentation is precise, easy to follow and accurate. Our account manager actually cares and checks in on us every 2 weeks. Good vendors are so rare, no matter the product. I'm not really sure I could love this product and this company any more than I do.

Cons: The only things I can think that I wish was if Ninja made some their own basic ticketing system. That's not a complaint about the product at all, but the other partners they integrate are way more complicated and expensive than I'd like. I know Ninja would crush it if they made a simple one of their own that was tightly integrated with the Ninja portal. Also, the NMS deployment is slightly clunkly. I would like Ninja to bring that in house too.

  • Reviewer Source 
  • Reviewed on 2020/05/22
Kamran H.
3rd Line
Information Technology & Services, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2020/09/24

"Amazing RMM Dashboard, Very simple, easy to use & deploy, great alerting and does it all!"

Comments: NinjaRMM is fantastic, our engineers productivity have increased. Our SLA's are being met faster, Ninja just lets me and my colleagues get on with our job, providing all the information, monitoring and tools we need without it being cluttered or too in your face.

Pros: For me as a 3rd Line Engineer and someone who oversees the Desks and manages Engineers, Ninja just gives us all the tools and enables us to do our job so much more quicker and easily compared to predecessing RMM tools. The Dashboard first of all is very clear and informative and very easy and simple to use. It is not cluttered and displays all your relevant alerts exactly where they need to be. The integration process was also very simple, its literally one click of a button of installing an agent. If you use RMM, then its simple to automate and deploy this as of apposed to other RMM tools which are clunky, stop responding and break so often!

Cons: There are a few bits and bobs missing from Ninja, for example TeamViewer automatic integration and deployment on MAC(s) but after discussion with my great Account Manager he pushed this forward to Development, as he always does with anything that I think would be great to be added to Ninja. Its fantastic as pretty much at all opportunities my requested features I have seen been added so they are very responsive and do listen to Administrator needs.

  • Reviewer Source 
  • Reviewed on 2020/09/24
Jamie S.
Helpdesk Specialist
Information Technology & Services, 51-200 Employees
Used the Software for: Free Trial
  • Overall Rating
    3 /5
  • Ease of Use
    2 /5
  • Features & Functionality
    3 /5
  • Customer Support
    3 /5
  • Value for Money
    2 /5
  • Likelihood to Recommend
    3/10
  • Reviewer Source 
  • Reviewed on 2018/07/25

"RMM with not enough going on for it"

Comments: None. We choose not to use this software as it didn't do what we wanted it to do.

Pros: I like the overall look of the user interface and it is quick and speedy.
Installs quickly without much delay, provides good information about computer specs.

Cons: Hard to figure out how it works.
Uninstall option simply didn't work.
RMM software installs NOT in the system tray.
Patching is a joke. You cannot block patches easily, its either all of a cateory, ALL or none.
User interface navigation is terrible.
Was completely unable to figure out how scripting works.
No native remote control.
Not enough options.
We have been using Kaseya for 5+ years and it is so much better and easier to use.

  • Reviewer Source 
  • Reviewed on 2018/07/25
Nick A.
Technical Manager
Computer & Network Security, 11-50 Employees
Used the Software for: 1+ year
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2020/09/23

"Must read for anyone exploring RMM options in the marketplace... Look no further!"

Comments: The uncanny thing about how Ninja caught our eye is that the technical ability of the platform was the last thing that sealed the deal for us, it was our experience dealing with Ninja as a company that really won us over. Merely reading through Ninja's website and social media content made us feel as if they were speaking directly to us, they seemed to know the pain & struggles we were feeling with our incumbent and purportedly had the answer - we had a good feeling, but the proof would be in the pudding... I submitted a query via their website and awaited contact. In the not too distant future I got a call from one of their Account Executives to follow up. [SENSITIVE CONTENT HIDDEN], (who I still deal with on a regular basis) from the outset knew that a deal of this size could be easily lost, so no pushy sales techniques or hard-play negotiations here. After about 2 months or so of discussions, technical demonstrations and aggressive testing by ourselves Ninja made us an offer. All I'll say is that they suggested a 12 month term, but we were that confident that we asked for longer.

Pros: Having spoken to other Ninja partners that have similar numbers of devices under management we have all deployed ninja in vastly different ways so that it slots perfectly into our day to day operations, but unilaterally agree that Ninja's RMM is the best foundation we have found for our needs. Key to this being it's flexibility for you to adapt it, or to adjust your working processes to complement it. Day to day we see that the Ninja RMM causes us less work, updates are released without breaking features that worked before and in general we are a more efficient team because of it.

Cons: We were trying to replace an RMM system that we'd worked with for almost 8 years, it would be too easy to draw comparisons between the two. Short of the obvious learning curve associated with working within a new dashboard and the retraining of "muscle memory" for us, there aren't really any "cons" to speak of.

  • Reviewer Source 
  • Reviewed on 2020/09/23
James S.
CTO
Information Technology & Services, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    4 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2020/11/10

"Highly recommend"

Comments: I can't praise Ninja more. From the support team to the account managers, and even the developers, everyone has been fantastic. Their pricing is more than fair and they always do everything possible to keep their customers happy. We are delighted with the influx of new features we receive regularly and would recommend their solution and them as a company to all MSP's and internal IT users.

Pros: Compared to some of the products we tested the UI is so user friendly allowing all users to get to grips with it straight away.
Ninja are constantly devloping new features for the product, that are introduced seemlessly.
Setting up the alerting was very simple and encompasses everything we require for our customers.
They have the ability to monitor Raid, which was the feature that put them to the top of the pile for us as we have used several that were unable to offer this essential component.

Cons: Some features such as AD integration, maintenance windows, a mobile app and linux monitoring were missing, but they are either being developed or have been implemented since purchasing.

  • Reviewer Source 
  • Reviewed on 2020/11/10