NinjaRMM

Who Uses NinjaRMM?

NinjaRMM works with managed service providers of all sizes and mid-market internal IT teams around the world.

What Is NinjaRMM?

NinjaRMM provides intuitive, cloud-based remote monitoring and management software purpose-built to improve the efficiency and effectiveness of IT delivery through an exceptional user experience, outstanding customer support, and all the tools you actually need to manage client workstations, servers, and network devices. Take advantage of in-depth monitoring, powerful automation, robust patching, one-click remote access, integrated AV, native backup, and more - all in NinjaRMM.

NinjaRMM Details

NinjaRMM

http://www.ninjarmm.com

Founded 2013

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online

Deployment

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • Live Online
  • Webinars
  • Documentation
NinjaRMM video
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NinjaRMM pricing overview

NinjaRMM does not have a free version but does offer a free trial. NinjaRMM paid version starts at US$3,00/month.


Starting Price

US$3,00/month

Free Version

No

Free Trial

Yes

NinjaRMM Features

Vendor has not completed this information.

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  • Audit Management
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  • Remote Access
  • Scheduling

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  • Alerts/Notifications
  • Automatic Approval
  • Automatic Patch Deployment
  • Automatic Scans
  • Compliance Management
  • Custom Patches
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  • Network Wide Management
  • Patch Prioritisation
  • Patch Testing
  • Remote Access/Control
  • Vulnerability Scanning

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  • Server Monitoring
  • Virtual Machine Monitoring

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NinjaRMM Reviews

Showing 5 of 97 reviews

Overall
4,9/5
Ease of Use
4,9/5
Customer Service
4,9/5
Features
4,6/5
Value for Money
4,8/5
Tim V.
Director of Technology
Facilities Services, 1 001-5 000 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2020/05/22

"Best RMM tool on the market"

Comments: I manage an in-house IT department and we always struggled with tracking hardware, history, and status. No matter what we found, we just couldn't get one that was accurate and easy to keep up to date. Ninja just DOES it. I don't have to think about it. I know all my machines in Ninja and the latest info on them is all right there. This makes our network more visible, trackable. My team solves issues faster, more accurately, and in a happier way than ever before.

Pros: Ninja was so easy to setup. It's fun to tweak. The scripts are simple and there are even some basic templates. It tells me everything I need to know about a computer and what's going on. The integrations have been a huge help. Their documentation is precise, easy to follow and accurate. Our account manager actually cares and checks in on us every 2 weeks. Good vendors are so rare, no matter the product. I'm not really sure I could love this product and this company any more than I do.

Cons: The only things I can think that I wish was if Ninja made some their own basic ticketing system. That's not a complaint about the product at all, but the other partners they integrate are way more complicated and expensive than I'd like. I know Ninja would crush it if they made a simple one of their own that was tightly integrated with the Ninja portal. Also, the NMS deployment is slightly clunkly. I would like Ninja to bring that in house too.

  • Reviewer Source 
  • Reviewed on 2020/05/22
Erik D.
IT Specialist
Computer & Network Security, 2-10 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2020/09/01

"Ninja RMM was what we were waiting for"

Comments: From start till now, evrything good, good trial and demonatration, explanation, also the customer support, the forum, and after sales, good, fine and motivated people over there, not only too sell. They like so invest for long periods, no one day flies.

Pros: The ease of use, the speed of the executing comands, the available features, the integrations with our MSP software, the development, customer care, after sales, etc etc.

Cons: Can't name none at the moment, there is always space for improvements, but don't know what fill in here...

  • Reviewer Source 
  • Reviewed on 2020/09/01
Jamie S.
Helpdesk Specialist
Information Technology & Services, 51-200 Employees
Used the Software for: Free Trial
  • Overall Rating
    3/5
  • Ease of Use
    2/5
  • Features & Functionality
    3/5
  • Customer Support
    3/5
  • Value for Money
    2/5
  • Likelihood to Recommend
    3/10
  • Reviewer Source 
  • Reviewed on 2018/07/25

"RMM with not enough going on for it"

Comments: None. We choose not to use this software as it didn't do what we wanted it to do.

Pros: I like the overall look of the user interface and it is quick and speedy.
Installs quickly without much delay, provides good information about computer specs.

Cons: Hard to figure out how it works.
Uninstall option simply didn't work.
RMM software installs NOT in the system tray.
Patching is a joke. You cannot block patches easily, its either all of a cateory, ALL or none.
User interface navigation is terrible.
Was completely unable to figure out how scripting works.
No native remote control.
Not enough options.
We have been using Kaseya for 5+ years and it is so much better and easier to use.

  • Reviewer Source 
  • Reviewed on 2018/07/25
Gary B.
Consultant
Computer Networking, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    4/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2019/11/08

"Ninja meets all requirements"

Comments: I support about 100 desktops and 5 servers with Ninja. It’s my lifeline to my clients and saves me untold hours by not having to go onsite and by automating many routines.

Pros: The interface is what I like best. It is clean and easy to navigate, even though there are a lot of features. You can choose to stay simple on the surface or go deeper for more tools.

Cons: I wish they had more routine training for the more complex aspects of the program. There’s a lot to learn that would help me but I need some hand holding!

  • Reviewer Source 
  • Reviewed on 2019/11/08
Jesse V.
Network Technician III
Information Technology & Services, 13-50 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2019/11/13

"Best RMM out there!"

Comments: We have been able to have eyes on all clients servers which helps us a lot since before server drives would die without us checking or the client paying for your manual backup check service. Ninja allows us to monitor networks at a fair price to us and them. It also allowed us to use the TeamViewer integration to disable all RDP access for a much more secure remote tool.

Pros: Ninja RMM has helped our MSP us better manage our growing customer base while providing us with the peace of mind client networks are being properly maintained and monitored.

Cons: We have not had many issues with Ninja RMM so far. If anything the company is younger than most RMM platforms but funny enough I find that to be an advantage since they are constantly adding features and improving their platform.

  • Reviewer Source 
  • Reviewed on 2019/11/13