ReUp

ReUp

by ReUp Technologies

Who Uses ReUp?

ReUp is perfect for restaurants looking to build meaningful relationships with their customers and attract new customers using mobile loyalty, engagement, and marketing.

What Is ReUp?

ReUp is a restaurant customer loyalty and retention platform that allows restaurants to build their own branded rewards program. With a full range of customer loyalty and engagement products, ReUp is the perfect fit for any size restaurant and can be setup in minutes!

Whether you're looking for a simple digital stamp card, or a completely custom mobile loyalty app for iOS or Android, ReUp can help you build deep and meaningful relationships with your customers.

ReUp Details

ReUp Technologies

http://www.getreup.com/

Founded 2014

ReUp Pricing Overview

ReUp does not have a free version and does not offer a free trial. ReUp paid version starts at US$49,00/month.

Starting Price

US$49,00/month

Free Version

No

Free Trial

No

Deployment

Cloud, SaaS, Web

Mobile - iOS Native

Mobile - Android Native

Training

Live Online

Webinars

Documentation

Support

24/7 (Live Rep)

Business Hours

Online

ReUp Features

Customer Loyalty Software
Activity Tracking
CRM
Gift Card Management
Loyalty Cards
Loyalty Program
Member Portal
Membership Management
Referral Tracking
Rewards Management

ReUp Reviews

Showing 5 of 17 reviews

Overall
4,2/5
Ease of Use
4,2/5
Customer Service
4,5/5
Features
4/5
Value for Money
4,3/5
Verified Reviewer
Entrepeneur
Used the Software for: 1-5 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 2017/10/17

"Very easy to learn and operate"

Pros: I like the ease of use the best. The software was produced with no errors. The training was complete. And the after purchase support has been great, Wish I did it sooner!

Cons: Can't accommodate delivery yet. Some of my customers don't carry their phone (hard to believe in this day and age). And some customers don't have enough room on their phone to install the app (easy to believe in this day and age.) Wish there was a way to add points easily through my laptop.

  • Reviewer Source 
  • Reviewed on 2017/10/17
Ryan M.
Director of Operations
Restaurants, 13-50 Employees
Used the Software for: 1+ year
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 2017/10/17

"Great product that has helped build the loyalty of our customers. "

Comments: The app has helped us build loyalty from our customers which has, in turn, increased their average spend in our cafes, generating increased revenue. Furthermore, customers like being rewarded through the app which helps us maintain the positive perception our clients have of our company and its products.

Pros: The app has grown loyalty from our dedicated customer base, through ease of use and by rewarding them for your ongoing patronage. The app is visually appealing and easy to use. The Reup team is quick to respond to any concerns or questions and have been a great partner in the implementation of this app within our business.

Cons: At times, there are challenges with software updates not working with specific individual operating systems on more obscure phone models. However, these issues are swiftly resolved when brought to the development team's attention.

  • Reviewer Source 
  • Reviewed on 2017/10/17
Patrick M.
Owner
Restaurants, 13-50 Employees
Used the Software for: 1+ year
  • Overall Rating
    2/5
  • Ease of Use
    3/5
  • Features & Functionality
    1/5
  • Customer Support
    1/5
  • Value for Money
    2/5
  • Likelihood to Recommend
    1/10
  • Reviewer Source 
  • Reviewed on 2018/10/30

"Terrible company now"

Comments: Supper stinks and the program leaves the restaurant owner open to SEVERE SECURITY VULNERABILITIES. NOT A GOOD PROGRAM ANYMORE

Pros: Before it was very easy to use. They used to use an iPad camera to check in for customers and sell gift cards. And you could always find a customer by the phone number.

Cons: They have been bought out by a different company recently and it has gone downhill big time!!! They aren’t keeping up with the integrations they promised. Our POS had a recent update and now reup has SERIOUS security holes in it. For example today 10/30/18 we found out that when selling a gift card they no longer activate the card based on what the customer is purchasing. So an employee can ring in a gift card for $20 and then activate it for whatever amount they want...$50, $200, $1,000. ABSOLUTELY UNACCEPTABLE!!! I tried calling my rep and her number is no longer valid as she left the company (not surprised). So I got support. I knew more about the loyalty program and how it works than he did. Asked for a supervisor and he said they didn’t have one. The supervisor is in another city in another office and he had no way for me to speak with them. WOW!

  • Reviewer Source 
  • Reviewed on 2018/10/30
Emily W.
Owner
Food & Beverages, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2017/10/17

"Top notch! Easy! ReUp has helped grow my business! "

Comments: Access to my customers, higher cash flow, gifting, appealing to a cash-free consumer.

Pros: Easy to use, back end capabilities to review users, add points, easy to speak to customers. Useful data.

Cons: I only wish there was a bit more reporting tools to show patterns and help extrapilate info for my book keeping ie. Total credit added in Oct 2017 vs. Sept 2017. Total Year etc.

  • Reviewer Source 
  • Reviewed on 2017/10/17
Doug P.
CEO
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 2017/10/17

"Great for customer retention, customer satisfaction as well as improving business. "

Comments: Customer retention and satisfaction!

Pros: Easy to use, very straightforward, and good connectivity with the customer and devices.
I like that it gives a lot of options on how to reward customers, as well as customer notifications. The portal is useful too.

Cons: Sometimes scanning doesn't work, and if the internet is down or customer doesn't have data/can't connect to wifi, it becomes a problem. Gift cards/key tags tend to have the codes/scan section rub off.

  • Reviewer Source 
  • Reviewed on 2017/10/17