Cegid

Who Uses Cegid?

Retailers with 100 STORES or less in the following areas: fashion, luxury, beauty, lingerie, swimwear, footwear, jewelry, accessories, sportswear, stadiums, gift shops, museums and homeware furniture.

What Is Cegid?

Never miss a sale!
Made for retailers with 5 STORES or more. Cegid provides cloud-based retail software to fashion, beauty, and specialty retailers. Our cloud platform includes Distributed Order Management (OMS & DOM), Merchandising and inventory optimization, Planning & Forecasting , Digital store and omnichannel services, Mobile POS, Clienteling & CRM. Over 1,000 retail & luxury brands and 70,000 stores in 75 countries trust Cegid. RANKED in RIS, named in Gartner, IHL, Forrester.

Cegid Details

Cegid SA

http://www.cegid.com/

Founded 1986

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Cegid pricing overview

Cegid does not have a free version and does not offer a free trial.


Free Version

No

Free Trial

No

Cegid deployment and support

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online

Deployment

  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native

Training

  • In Person
  • Live Online
  • Webinars

Cegid Features

  • Barcode Scanning
  • Commission Management
  • Customer Account Profiles
  • Discount Management
  • Electronic Signature
  • Gift Card Management
  • Loyalty Program
  • Multi-Location
  • Restaurant POS
  • Retail POS
  • Returns Management
  • eCommerce Integration

View full list of POS Systems

  • CRM
  • Commission Management
  • Email Marketing
  • Employee Management
  • Loyalty Program
  • Mail Order
  • Merchandise Management
  • Multi-Location
  • Order Management
  • Purchase Order Management
  • Reporting/Analytics
  • Returns Management
  • eCommerce

View full list of Retail Management Software

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Cegid Alternatives

More Cegid alternatives

Cegid Reviews

Read all reviews

Overall rating

4,4/5

Average score

Ease of Use 4,4
Customer Service 4,5
Features 4,4
Value for Money 4,5

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Andrés W.
Sales Executive
Packaging & Containers, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    Unrated
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2020/10/19

"Just for big retailers"

Comments: I use Cegid to manage operations, reports, email marketing and a lot of stuff that my bosses need from me.

Pros: Cegid is a great platform that has been improving the way retail stores manage their products or services for many years now. That's a key point for me: experience on the market.
Their team developed a lot of templates that can be customised to fit your needs. Example: reports for corporate.
iOS app!

Cons: The learning curve is really big, if you see any efficient operator of this program is because he/she spent years with it.

  • Reviewer Source 
  • Reviewed on 2020/10/19
Tricia L.
Director Volunteer/Retail Services
Health, Wellness & Fitness, 5 001-10 000 Employees
Used the Software for: 2+ years
  • Overall Rating
    4 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    4 /5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 2018/02/27

"Cegid Customer"

Comments: I'm happy we were able to complete this upgrade with Cegid as they were our current vendors. But as budget goes in any organization you have to look for the most value for the dollars that you spend. With other vendors information and software options were explored, we were happy to continue our partnership with Cegid.

Pros: The staff are amazing! They will go above and beyond to ensure that they are answering your questions in a timely manner and they do what they can to meet your needs. The software is easy to use. We chose not to do the Y2 for the back office and kept our current software WinRetail. We had some glitches in the beginning to information flowing over fluently. But the team was on it quickly and able to resolve it. We had the joy of not only working with the staff over conference calls, but in person support as well with Ambra who came to our location to train our staff and complete the build of our program while she was here. She will ensure that her customers are happy, long after the project is complete. Mary and Ambra make an excellent team!

Cons: Just a couple of functionality things that we have found along the way, but again the Cegid staff does everything they can to fix this right away or find a "build" if needed. As with any software, you don't always know what you are missing until you are "live" and you find something that needs some work or you didn't think about in the build that would be helpful in the future.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 2018/02/27
Verified Reviewer
Higher Education, Self Employed
Used the Software for: 6-12 months
  • Overall Rating
    1 /5
  • Ease of Use
    1 /5
  • Features & Functionality
    5 /5
  • Customer Support
    2 /5
  • Value for Money
    1 /5
  • Likelihood to Recommend
    0/10
  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 2018/01/09

"Oh boy am I going to enjoy this."

Pros: - useful for people who like spending their time on the phone with, other store locations, or even tech support to do the most basic of things.

Cons: - Veryyyy unintuitive UI design. They should use this as an example of how not to design a program for retail use.
- Their menu buttons are literally all over the screen and more often than not do not have words beside the buttons so you don't know what each button does... and there are a lot of buttons.
- Icon design is outdated, and non-intuitive
- Basic features are hidden in submenus
- Custom reports for head office are essentially non-existent or were too complicated for them to figure out resulting in me having to do a lot of manual reporting.
- receiving items into the system is extremely error prone. They cut corners in the wrong places (ie. just letting me say "yup, its all here!" when nothing could be there)
- It would freeze a lot
- When I needed to count the cash, I found a lot of steps to be redundant (ie. having to click "ok" on a screen that is essentially blank, before starting and ending)
- also when counting the cash it was non always obvious which form of money you were on, there are a lot of windows and grids, and nothing is highlighted in particular
- checkout process is obscure to new employees and they often make tender mistakes, as well as payment type mistakes...
God I hate this product. Please save yourself the head-ache and use Square, or literally anything else. Do it by hand in excel, you'll have a better time.

  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 2018/01/09
Tawnya W.
Retail Data Manager
Retail, 1 001-5 000 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 2017/03/09

"Great Inventory Management System!"

Comments: I have been working with this software since 2012. We have numerous resorts with numerous POS and Inventory systems across all. We have transitioned 8 resorts to WinRetail/Cegid, each time has been with ease and excellent support from their team. We still continue to work in a few different systems due to not having the control to upgrade to this system, but hands down this is our favorite by far and would if could. This software provides awesome analytics, flexible data use, custom reporting, canned reporting with great filters. The importing/exporting of data is easy for any user level to follow, allowing for inventory items, purchase orders, invoices, GL, transfers, physical inventories, sales, and many more. The purchase order module is quick when entering, receiving or invoicing an order. We have all different types of users accessing this system and have found it to be one of the best in the business.

Pros: Ease of use. Export/Importing of data. Reporting mechanism. Support Team

Cons: Only con would be the posting of an invoice, would like this to detailed instead of summarized. The purchase orders is reaceived in detail but the invoice gets posted on one line as a summary.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 2017/03/09
Christopher I.
Director of Retail
Retail, 201-500 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 2017/03/02

"Cegid's Solution Helps Us Tackle NFL Gameday in 70,000 Seat Venue"

Comments: Overall the Cegid retail software solution is very user friendly and easy to use. Once the software was configured to our needs, it became a real asset for my account. I was able to reduce my labor costs, and increase profits, by using the software's auto replenishment functionality. This software package has a lot to offer, and each year we learn more and more about it. The additional things we learn we put to use, and our efficiency increases each year, as we grow with the software.

Pros: - Easy to use
- Comes with pre-designed reports that are similar to what we already used
- Report creator allows me to custom design report templates
- Auto replenishment function allows me to create pick list for warehouse in minutes
- Very convenient to find historical data
- Very simple to create/receive purchase orders

Cons: - Like anything else you have to spend time with it to become proficient
- Creating custom reports takes a little bit of time to figure out
- Learning how to use auto replenishment takes time to understand

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 2017/03/02