Average Ratings

1 review
  • Overall 5 / 5
  • Ease of Use 5 / 5
  • Customer Service
  • Features
  • Value for Money 5 / 5

Product Details

  • Starting Price US$15,00/month
  • Free Version Yes
  • Free Trial Yes
  • Deployment Cloud, SaaS, Web
  • Support Business Hours

Vendor Details

  • UserEcho
  • http://userecho.com

About UserEcho

An online customer support software with helpdesk, forum, knowledge base, and live chat features.


UserEcho Features

  • Alerts / Escalation
  • Appointment Management
  • Call Center Management
  • Email Management
  • Knowledge Base
  • Live Chat
  • Performance Metrics
  • Queue Management
  • Self Service Portal
  • Social Media Integration
  • Surveys & Feedback
  • Virtual Assistant
  • Workflow Management

UserEcho Most Helpful Reviews

Best software company/app I've ever dealt with

Reviewed on 2016/03/16
Shaun K.
Used the Software for: 1+ year
Reviewer Source 
Source: GetApp
5 / 5
Ease of Use
Features & Functionality
Customer Support
5 / 5
Value for Money

Comments: I've been using UserEcho for a while now and I'm so happy with it. I can't say enough positive things about the people who run the company and serve their customers. I've never felt so valued as a customer before - they are immediate to respond and help me reach my goal - making custom hacks/adjustments to my website free of charge. It's incredible. They should really charge more - it's a steal the value we're getting right now.

Pros: Powerful search feature let's customers/users find the info they need
UserEcho is very inexpensive ($15/mo per admin)
Customer service provided is second to NONE
User voting system is awesome

Cons: Design layout builder is a little clunky, but not too bad

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