Annex Cloud

Annex Cloud

by Annex Cloud

Who Uses Annex Cloud?

eCommerce market, eCommerce retail store, eCommerce retailers, traditional retailers, and manufacturers across many vertical.

What Is Annex Cloud?

Annex Cloud's customizable loyalty actions and native Referral Marketing and User Generated Content solutions create opportunities to reward customers throughout their relationship with your brand. This builds emotional loyalty and dramatically increases customer retention rates.

Annex Cloud Details

Annex Cloud

http://www.annexcloud.com

Founded 2010

Annex Cloud Pricing Overview

Annex Cloud does not have a free version and does not offer a free trial.

Free Version

No

Free Trial

No

Deployment

Cloud, SaaS, Web

Mobile - iOS Native

Mobile - Android Native

Training

In Person

Live Online

Webinars

Documentation

Support

Business Hours

Annex Cloud Features

Customer Advocacy Software
Advocate Management
Campaign Management
Communication Management
Community Management
Gamification
Reference Management
Referral Tracking
Reporting/Analytics
Rewards Program
Social Engagement
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content
Activity Tracking
CRM
Gift Card Management
Loyalty Cards
Loyalty Program
Member Portal
Membership Management
Referral Tracking
Rewards Management
360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management
Affiliate Marketing
Campaign Management
Contact Management
Employee Referral Management
Feedback Management
Lead Management
Loyalty Program
Referral Partner List
Reward Distribution
Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing

Annex Cloud Reviews

Showing 5 of 34 reviews

Overall
4,1/5
Ease of Use
4,1/5
Customer Service
4,6/5
Features
4,1/5
Value for Money
4/5
Amy J.
Ecommerce Channel Manager
Apparel & Fashion, 51-200 Employees
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2019/05/23

"Best decision"

Comments: Very happy with the account management team and their attention to my business.

Pros: The right size for my business at the right price.

Cons: Some of the manual feeds to our website for display purposes.

  • Reviewer Source 
  • Reviewed on 2019/05/23
Gio W.
Director of Marketing
Consumer Goods, 13-50 Employees
Used the Software for: 1+ year
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    4/5
  • Value for Money
    3/5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 2019/02/14

"We're Fans of Ratings & Reviews + Visual Commerce!"

Pros: Annex Cloud offered us a much more robust way of educating users about our products though Ratings & Reviews. We had previously used Magento's default functionality and found it limiting. With Annex Cloud, we were able to add user submitted photos to our reviews and ask customers if they would recommend the product to someone else, which has been impactful with building social proof on our website and improving conversion. The consumer-friendly interface and seamless integration with our website template feels and looks cohesive and has helped generate more product reviews than ever before. Not only are we benefitting from user submitted photos in our product reviews, but also now through Visual Commerce, we've been able to integrate with Instagram for sourcing customer photos and displaying them on our website. We were previously challenged by having so much great UGC out there with no way of showcasing it on our site, which we've found to also be great for social proof and improving conversion. Additionally, it has helped us foster community with our most devoted fans and give them a chance to be featured on our website and other marketing channels.

Cons: In the beginning of our relationship there were integration related challenges that needed to be worked through, specifically for Visual Commerce to function properly. We had unique requirements for tagging UGC with items from our product catalog so that they would both appear in our gallery and on any relevant product display pages. It took some time to get it where we needed to be, but the Annex Cloud team remained committed and vigilant with their support. In the end they helped us get where we needed to be.

  • Reviewer Source 
  • Reviewed on 2019/02/14
Brandon M.
Manager, Digital Optimization, Retention & Analytics
Sporting Goods, 1 001-5 000 Employees
Used the Software for: 6-12 months
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 2020/05/19

"Solid loyalty tool with great customer support"

Pros: Annex has been very flexible in helping us develop full-featured loyalty programs across several regions with different point earning and spending ratios. Their customer success team has also been very helpful setting up custom reports and data exports, providing best-in-class examples when continuing to optimize our program and much more.

Cons: Not much to dislike other than we had bumps in the road during implementation. The UI and dashboards are also in desperate need of an update.

  • Reviewer Source 
  • Reviewed on 2020/05/19
Robin N.
Customer Care Specialist
Publishing, 201-500 Employees
Used the Software for: 2+ years
  • Overall Rating
    3/5
  • Ease of Use
    3/5
  • Features & Functionality
    3/5
  • Customer Support
    5/5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    6/10
  • Reviewer Source 
  • Reviewed on 2019/01/29

"Pros and cons"

Comments: Overall experience has been a positive one.

Pros: This software is very easy to use for the most part. My customers are able to post their questions with ease and review posted answers clearly and easily as well. It has definitely filled a need on our website as we find more and more folks wish to interact online.

Cons: I did with that we were able to place hyperlinks into the answers for customers to just click on. This did seem a bit problematic.

  • Reviewer Source 
  • Reviewed on 2019/01/29
Adrian P.
Associate Marketing Manager
Biotechnology, 10 001+ Employees
Used the Software for: 6-12 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2019/12/18

"Cheers to Annex Cloud for helping us acheive our implementation timelines"

Comments: Our goal using Annex Cloud was to drive customers to our e-commerce channel. It's still too early to determine the lift, however we had more e-commerce sign-ups during this timeframe then this same timeframe last year. I'll report back soon to share the ongoing lift.

Pros: The Annex Cloud implementation team supporting us was available and adjusted to our needs as best as they could. Their solution is "out-of-the-box", however they made accommodations along the way to support our connections and data requirements, especially around our SSO security requirements.

Cons: Annex Cloud dashboard is iFrame based, which is a pro and con. We had to provide our scheme to their development team to display on our site, therefore we loose immediate control change needs, however the Annex Cloud team is responsive and provides "in-the-box" changes quickly. In addition, Annex Cloud's iFrame was a positive for our situation by reducing internal development lead time.

  • Reviewer Source 
  • Reviewed on 2019/12/18