Orax SDI

Comments: The software improved our workflow and helped us automate some of our processes. We could use it across our businesses from sales to training to project management to customer service and support. I've used it in an IT consultancy and technical support environment, a professional training company and marketing agency, and every time the ROI and positive impact on our business were clear.

Pros: The user interface is intuitive and easy to use. We could onboard our users in a matter of hours and with the built-in training we could automate the onboarding process and continue to educate our users and clients. The project management component integrated into the service component made it easy to schedule and manage tasks while the custom reports gave us real-time insight into our projects and our client environments. Every business is unique and Orax SDI understands that. The security is rock solid and matches or outperforms the security of most banks. I really liked the fact that all the different functions or modules work so seamlessly together. I have not found support at any company that could match the Orax SDI support. The Orax SDI team members are always willing to assist and have implemented suggestions and improvements made by our teams over the years. Updates to the system have always been invisible to the end user and always well documented and communicated. I have used Orax SDI for more than 7 years, even implementing it at the startup I joined when I left the IT service organization where I was employed. Orax SDI just works and keeps on working for years. The ROI is huge and it has been proven over years in 2 business where I was involved.

Cons: The functionality of the system has improved a lot over the years, and although the familiar and simple interface has stayed the same, I think the look and feel of the user interface can be improved.

Comments: The SDI system is a dynamic system that has made a huge difference to our business. SDI gives us visibility into each team and individual's effort, performance and delivery

Pros: Its easy to install the software. Our rates are excellent because we work with SDI to ensure that valuable time is not wasted.Remote services ensure quick response time and continuous monitoring using SDI Wide-Area-Monitoring.. Team, Task and Time management.it includes many features to extend its capabilities and mould itself around your specific business model and processes.Monthly per-user license and hosting fees means costs scale with your company and there is very low risk. User friendly interface means less training and faster progress. Without SDI we would be unable to effectively manage and control our resources to perform the required daily operations.

Cons: The software is not popular.Return on Investment is instant because you pay per-use, per-month.It completely fulfills our needs going from ticket/call management to very detailed client account's financial status.

Comments: It makes me look like a magician! My clients always have current info and up to date reports with graphs, charts and detailed stats, and it I don't have to do 1 page of editing...all is done by SDI!

Pros: The scalability and logic design. I'm privileged to know our rep personally, and his genius is reflected in this product. The metrics, rock -solid reliability that provide my clients with on time reports and accurate information, makes me look like a genius, and motivate my clients to renew their support contracts with me year after year.

Cons: When I send comments via e-mail, I'm unable to log time against them afterwards. I have create to a batch task for this.

Comments: Good service desk management system. Audit trails on all our calls going back to inception of the system Reports to send to clients Statistical analysis of calls

Pros: Ease of use and fast connectivity.
Doesn't hang like remedy.
Our clients need quick assistance and speedy responses.

Cons: When the developers change things and I can't find the places where I used to do things. That hasn't happened in a while though and response time is good when I log the issue.

Comments: Integration of all company functions into one platform: CRM, Sales Force Excellence, Finance, Operations, HR and Payroll.

Pros: Ease of deployment, all functionality available, flexibility.
Responsiveness of ORAX to suggestions and requests.

Cons: Need a more cost effective entry level, Micro Enterprise version. Something that would compete with Paste or Palladium online versions, but including Sales Orders (Backorders/Partial Supply tracking), which these don't do.