--- description: Learn more about GoTo Connect price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: GoTo Connect Price, Reviews & Features - Capterra South Africa 2026 --- Breadcrumb: [Home](/) > [Telephony Software](/directory/30084/telephony/software) > [GoTo Connect](/software/163604/goto-connect) # GoTo Connect Canonical: https://www.capterra.co.za/software/163604/goto-connect Page: 1 / 28\ Next: [Next page](https://www.capterra.co.za/software/163604/goto-connect?page=2) > GoTo makes IT and business communication easy so its customers can do what matters most. > > Verdict: Rated **4.5/5** by 668 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses GoTo Connect? Businesses of all sizes and in all industries choose GoTo Connect to help them grow their business and deliver exceptional customer experiences. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 668 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: GoTo - **Location**: Orem, US - **Founded**: 2003 ## Commercial Context - **Pricing model**: (Free Trial) - **Pricing Details**: GoTo Connect has two pricing plans: Basic: Starting at $27.00/user/month Simplified business phone system with basic meeting features Standard: Starting at $32.00/user/month Fully-featured phone, chat, and video conferencing system - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, German, Portuguese, Spanish - **Available Countries**: Australia, Canada, Germany, Ireland, United Kingdom, United States ## Features - Access Controls/Permissions - Audio Calls - Audio/Video Conferencing - Automated Attendant - Automated Routing - Automatic Call Distribution - CRM - Calendar Management - Call Logging - Call Monitoring - Call Recording - Call Routing - Call Scheduling - Call Screening - Call Scripting - Caller Profiles - Campaign Management - Chat/Messaging - Collaboration Tools - Communication Management - Conferencing - Contact Management - Dashboard - Event Triggered Actions - File Sharing - File Transfer - IVR - Live Chat - Meeting Management - Mobile Access - Multi-Channel Communication - Multi-User Collaboration - Multiple Scripts - PBX - Phone Key Input - Predictive Dialer - Presentation Streaming - Quality Management - Queue Management - Real-Time Chat - Recording - Remote Support Software - Reporting/Analytics - SIP Trunking - Softphone Software - Task Management - Two Way Audio & Video - Video Chat - VoIP - Voice Mail ... and 12 more features ## Integrations (6 total) - Google Workspace - Microsoft Azure - Microsoft Teams - Salesforce Sales Cloud - Slack - Zoho CRM ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Telephony Software](https://www.capterra.co.za/directory/30084/telephony/software) ## Related Categories - [Telephony Software](https://www.capterra.co.za/directory/30084/telephony/software) - [VoIP Software](https://www.capterra.co.za/directory/30940/voip/software) - [Unified Communications Software](https://www.capterra.co.za/directory/31035/unified-communications/software) - [Business Phone Systems](https://www.capterra.co.za/directory/31101/business-phone-systems/software) - [Cloud PBX Software](https://www.capterra.co.za/directory/31102/cloud-pbx/software) ## Alternatives 1. [Nextiva](https://www.capterra.co.za/software/175788/nextiva) — 4.6/5 (914 reviews) 2. [VoIP.ms](https://www.capterra.co.za/software/203084/voip-ms) — 4.8/5 (697 reviews) 3. [Microsoft Teams](https://www.capterra.co.za/software/168668/microsoft-teams) — 4.5/5 (10940 reviews) 4. [Zoom Workplace](https://www.capterra.co.za/software/144037/zoom-video-conferencing) — 4.6/5 (14526 reviews) 5. [Wildix](https://www.capterra.co.za/software/218251/wildix) — 4.7/5 (209 reviews) ## Reviews ### "Very Powerful and complete" — 5.0/5 > **David** | *16 January 2026* | Business Supplies & Equipment | Recommendation rating: 10.0/10 > > **Pros**: Currently, one of the best features of Goto Connect is the new AI feature. It allows an AI receptionist for very reasonable rates. It has all the other standard features you expect from a VOIP provider and the pricing is very reasonable. ALSO, the quality is ALWAYS perfect. Another great feature is the outgoing VM message can be typed in and it will create a very high quality computer generated voice to play. > > **Cons**: The learning curve for Goto Connect can be a little steep. Not that it is difficult, there are just a lot of options you can use. There are lots of video tutorials to get you through it. > > My overall experience is extremely positive. I have been using it for about 10 years now and I have never had an outage. The only time I have had poor voice quality was an issue with my own internal network. ----- ### "WE DO NOT RECOMMEND\!\!\! WHAT A TERRIBLE EXPERIENCE." — 1.0/5 > **Verified Reviewer** | *30 March 2026* | Consumer Services | Recommendation rating: 0.0/10 > > **Pros**: ABSOLUTELY AWFUL EXPERIENCE\!\!\!\! We are two weeks in and searching for something else. There is absolutely NOTHING that we liked about GoToConnect. They sold us on something that didnt work, sold us the wrong amount of licenses, and then support continually told us "we will get it fixed after we hang up" to do absolutely NOTHING after. We show up the next day and the phones still dont work, there's no response, no communication back to us, and no actual help after spending hours on the phone the previous day. WE DO NOT RECOMMEND\!\!\! > > **Cons**: ABSOLUTELY AWFUL EXPERIENCE\!\!\!\! We are two weeks in and we have spent 30 hours trying to get anything to work. We are missing calls for days. We are a simple, small business with just 2 locations, 4 phones, 2 managers, and over and over support couldn't get it right and then our CSM spent days fixing it for it to break over and over. WE WILL NEVER BE BACK. WE DO NOT RECOMMEND\!\!\!\! > > ABSOLUTELY HEINOUS. If we could give zero stars we would. I cannot believe that such a simple system took 30 hours of calls over and over with support, with CSMs, with developers, to setup. We only have 2 locations, we have 4 phones, we have 6 total users. That's it. We need to take calls, and get voicemails if people dont answer. Yet they couldn't even figure that out. ----- ### "goto connect" — 5.0/5 > **Shane** | *19 March 2026* | Construction | Recommendation rating: 9.0/10 > > **Pros**: Ease of use with consolidated services. They have good phone \& customer support with quick results. Their pricing structure is good. > > **Cons**: The initial set up was a bit confusing and trying to navigate their bubble system when routing calls is confusing. > > I have had great luck with goto connect and their support team is quick to respond and find resolutions. ----- ### "Great Company to work with." — 5.0/5 > **Michael** | *19 December 2024* | Commercial Real Estate | Recommendation rating: 10.0/10 > > **Pros**: The ease with which the entire project happened was amazing. The team at GOTO was also superb in everything that they did with us. > > **Cons**: None that I can say because they are amazing. > > We went out for bid for a VOIP vendor and Goto is was the winning bid not just because of price but everything in general. They met all of our needs and surpassed them with flying colors. ----- ### "GoTo phone app" — 4.0/5 > **LaWanda** | *23 January 2026* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: I like that I can take my extension with me as I go from office to remotely at home, and that I can use the app, should I not have my laptop available. > > **Cons**: It stinks that if the internet connection goes out, then I have no access to my extension, and that if I am at home, and someone is in the office and needs a phone, they cannot use the physical phone at my desk if I'm logged in at home. > > Overall, I do like GoTo. Its a great product. I believe that it untethers people from their desks, and makes roles that rely on making/receiving calls, such as call centers more flexible to allow remote work. I would like to see (unless its a function that my employer didn't include in their package) and option where each extension has two lines so that the physical phone can be used if needed. ----- Page: 1 / 28\ Next: [Next page](https://www.capterra.co.za/software/163604/goto-connect?page=2) ## Links - [View on Capterra](https://www.capterra.co.za/software/163604/goto-connect) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data