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Who Uses LogMeIn Rescue?
Small Business, Mid Size Business, and Large Enterprises in Internal IT, MSPs, Professional Helpdesks Customer care, and Tech Support organziations
What Is LogMeIn Rescue?
LogMeIn Rescue is a powerful, easy-to-use remote support solution for PCs, Macs, mobile devices, and more. Rescue is built to serve teams of all sizes, from small helpdesks to the world's largest support organizations, and everyone in between. Rescue helps you provide technical support to your employees, your customers, or both, with a solution that is fast, reliable, flexible, and easy to use.
LogMeIn Rescue Details
LogMeIn
http://www.logmein.com
Founded 2003
Compare LogMeIn Rescue with similar products
Starting price
Free Version
Free Trial
LogMeIn Rescue deployment and support
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat
Deployment
- Cloud, SaaS, Web-based
- Mac (Desktop)
- Windows (Desktop)
- Android (Mobile)
- iPhone (Mobile)
- iPad (Mobile)
Training
- Webinars
- Documentation
- Videos
LogMeIn Rescue Features
Call Centre Software
- API
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Auto-Dialer
- Automatic Call Distribution
- Blended Call Center
- CRM
- Call Center Management
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Management
- Chat/Messaging
- Computer Telephony Integration
- Contact Database
- Contact Management
- Customizable Reports
- Email Management
- IVR / Voice Recognition
- Inbound Call Center
- Interaction Tracking
- Live Chat
- Manual Dialer
- Monitoring
- Multi-Channel Communication
- Outbound Call Center
- Performance Management
- Predictive Dialer
- Progressive Dialer
- Queue Management
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Reporting
- Real-Time Chat
- Reporting & Statistics
- Reporting/Analytics
- Social Media Integration
- Third Party Integrations
- Voice Mail
- Workflow Management
Contact Centre Software
- API
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Notifications
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- CRM
- Call Center Management
- Call List Management
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Management
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Computer Telephony Integration
- Contact Database
- Contact Management
- Customer History
- Customizable Reports
- Data Import/Export
- Email Management
- IVR / Voice Recognition
- Interaction Tracking
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Management
- Predictive Dialer
- Quality Management
- Queue Management
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Social Media Integration
- Third Party Integrations
- Voice Mail
- Workforce Management
Help Desk Software
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Alerts/Notifications
- Automated Routing
- CRM
- Call Center Management
- Chat/Messaging
- Client Portal
- Customer Database
- Customer History
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Document Storage
- Email Management
- Email Templates
- Feedback Management
- Help Desk Management
- IT Asset Management
- Interaction Tracking
- Knowledge Base Management
- Live Chat
- Macros/Templated Responses
- Monitoring
- Multi-Channel Communication
- Network Monitoring
- Performance Metrics
- Prioritization
- Real Time Notifications
- Real-Time Chat
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Social Media Integration
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Third Party Integrations
- Ticket Management
- Workflow Configuration
- Workflow Management
ITSM Tools
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Alerts/Notifications
- Approval Process Control
- Asset Management
- Asset Tracking
- Audit Management
- Availability Management
- CRM
- Capacity Management
- Change Management
- Chat/Messaging
- Client Portal
- Configurable Workflow
- Configuration Management
- Contract/License Management
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard Creation
- Drag & Drop
- Email Management
- Help Desk Management
- IT Asset Tracking
- Incident Management
- Inventory Management
- Knowledge Base Management
- Monitoring
- Multi-Channel Communication
- Prioritization
- Problem Management
- Project Management
- Release Management
- Reporting & Statistics
- Role-Based Permissions
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Task Management
- Third Party Integrations
- Workflow Management
Remote Desktop Software
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Application Management
- Authentication
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Compliance Management
- Customizable Branding
- Desktop Virtualization
- Diagnostics Tools
- Drag & Drop
- Event Logs
- File Management
- File Transfer
- Live Chat
- Meeting Management
- Mobile Access
- Monitoring
- Multiple Monitor Access
- Multiple User Accounts
- Performance Metrics
- Print Management
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real-Time Chat
- Real-time Updates
- Remote Access/Control
- Remote Monitoring & Management
- Remote Printing
- Remote Update / Installation
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Screen Recording Software
- Screen Sharing
- Secure Data Storage
- Secure Login
- Server Monitoring
- Summary Reports
- Third Party Integrations
- Troubleshooting
- Two-Factor Authentication
- Uptime Reporting
- User Management
- Whiteboard
Remote Support Software
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Audit Management
- Audit Trail
- CRM
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Compliance Management
- Customizable Branding
- Customizable Reports
- Diagnostic Tools
- File Sharing
- File Transfer
- Live Chat
- Monitoring
- Multi-Channel Communication
- Multiple User Accounts
- Performance Metrics
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real-Time Chat
- Real-time Updates
- Remote Access/Control
- Remote Monitoring & Management
- Remote Update / Installation
- Reporting & Statistics
- Reporting/Analytics
- SSL Security
- Screen Sharing
- Secure Login
- Self Service Portal
- Server Monitoring
- Session Recording
- Session Transfer
- Single Sign On
- Summary Reports
- Support Ticket Management
- Surveys & Feedback
- Third Party Integrations
- Two-Factor Authentication
- Two-Way Audio & Video
- Unattended Access
- User Management
- Video Conferencing
- Video Support
- Workflow Management
Remote Work Software
- @mentions
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Assignment Management
- Calendar Management
- Chat/Messaging
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Customizable Branding
- Customizable Templates
- Data Import/Export
- Document Management
- Document Storage
- Drag & Drop
- Electronic Signature
- Email Management
- Employee Activity Monitoring
- File Management
- File Transfer
- Live Chat
- Meeting Management
- Monitoring
- Prioritization
- Progress Tracking
- Project Time Tracking
- Projections
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real-time Updates
- Remote Access/Control
- Remote Support Software
- Reporting & Statistics
- SSL Security
- Single Sign On
- Softphone Software
- Tagging
- Task Management
- Task Progress Tracking
- Task Scheduling
- Third Party Integrations
- Time Zone Tracking
- Two-Way Audio & Video
- Video Chat
- Video Conferencing
- Workflow Management
Screen Sharing Software
- API
- Access Controls/Permissions
- Activity Dashboard
- Annotations
- Availability Indicator
- Brainstorming
- CRM
- Calendar Management
- Calendar Sync
- Call Recording
- Chat/Messaging
- Collaboration Tools
- Conferencing
- Customizable Branding
- Desktop / Browser Sharing
- Document Storage
- Drag & Drop
- Email Invitations & Reminders
- Email Management
- File Management
- File Transfer
- Live Chat
- Meeting Management
- Microsoft Outlook Integration
- Mobile Access
- Mobile Screen Sharing
- Multi-Participant Screen Sharing
- On-Demand Recording
- On-Demand Webcasting
- Presentation Streaming
- Presenter Control Management
- Real Time Screen Sharing
- Reporting & Statistics
- Role-Based Permissions
- SSL Security
- Scheduling
- Screen Capture
- Screen Mirroring
- Screen Recording Software
- Surveys & Feedback
- Targeted / Locked Screen Sharing
- Third Party Integrations
- Two-Way Audio & Video
- User Management
- Video Call Recording
- Video Conferencing
- Video Management
- Video Streaming
- Video Support
- Whiteboard
Server Management Software
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Asset Management
- Authentication
- Automated Scheduling
- Automatic Backup
- CPU Monitoring
- Capacity Planning
- Compliance Management
- Configuration Management
- Credential Management
- Dashboard Creation
- Data Migration
- Data Storage Management
- Disaster Recovery
- Drag & Drop
- Email Alerts
- Email Monitoring
- Event Logs
- HIPAA Compliant
- Incident Management
- Inventory Management
- Maintenance Scheduling
- Monitoring
- Password Management
- Patch Management
- Purchasing & Receiving
- Real Time Analytics
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real-time Updates
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- SSL Security
- Scheduling
- Secure Data Storage
- Secure Login
- Self Service Portal
- Server Monitoring
- Tagging
- Third Party Integrations
- Trend Analysis
- User Management
- Virtual Machine Monitoring
- Workflow Management
LogMeIn Rescue Alternatives
More LogMeIn Rescue alternatives
LogMeIn Rescue Reviews
Read all reviewsOverall rating
Average score
Sergey M.
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Overall Rating
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Ease of Use
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Features & Functionality
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Value for Money
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Likelihood to RecommendUnrated
- Reviewer Source
- Reviewed on 2018/07/12
"Remote support at your finger tips"
Pros: I've used this product for many years since LogMeIn introduced it. First time I tried it I was really blown away with its ease of use and deployment. While it offers a wide spectrum of additional features, I mostly use it to remotely support my employees, who can't be visited at the given moment. It really is so seamless, that my users feel like I'm right in front of them, assisting them with the IT issues. Web-based interface for day-to-day support makes it really easy to initiate a remote assistance call. I also use it on the servers for remote support, as they are spread out around multiple locations. Very fair ROI on this product. I am looking to evaluate other LMI products in the nearest future.
Cons: Every so often I run into certain issues with LMI client application installed on my Apple computers. Usually, I'd have to reinstall the client to solve the problem. This never happens to the Windows LMI client application.
- Reviewer Source
- Reviewed on 2018/07/12
Bryan W.
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Alternatives Considered:
- Reviewer Source
- Reviewed on 2019/11/23
"LogMeIn Rescue - Essential Support Software"
Comments: Essential. I couldn't possible envision doing my job properly without it. Before this software, I used to drive to my client's locations and help them out of a jam, now they know I am just a couple of clicks away. It's the one annual expense I have that I am always happy to spend.
Pros: In my industry, I tend to the needs of users inside the office and outside. LogMeIn Rescue seamlessly allows me to take over my users computer and address their needs wherever I happen to be. Quite frankly, it is the most important software I use. Not only can I control the user's computer remotely, but the Rescue console also allows me to peak inside the file directory. This allows me to move and transfer files directly between our two computers.
Cons: It's not cheap! There are alternatives that are significantly less expense, however, you get what you pay for. Rescue is robust and the extra money spent is certainly worth it. Additionally, in order to acquire full control over the user's computer, there are a couple of steps that need to be explained to the user. While most find these steps intuitive, some of my older clients find it difficult. Sometimes patience and familiarity with the Rescue commands are required to get your client on board with you.
- Reviewer Source
- Reviewed on 2019/11/23
Carman A.
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Overall Rating
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Ease of Use
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Features & Functionality
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Customer SupportUnrated
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Value for MoneyUnrated
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 2021/07/23
"LogMeIn Is a wonderful option for remote repairs"
Comments: LogMeIn Rescue is how we support our clients and end users all over the world. It is a really well made option for remote repairs. Outside of hardware and environmental issues, I can make almost any repair on an end user's computer without even needing to be in the same country. Overall, it is a very handy piece of software that I will use over and over again if given the chance.
Pros: I like that it allows me to take over an end user's computer with almost complete access. There does not appear to be any feature on the user's computer that I cannot access (outside of administrator access needed on site). This is very handy and allows me to do my job easier.
Cons: Certain optional screen sharing features would be nice, like being able to choose a specific window or screen. And easier sign in and access granting would be nice. It takes a few steps to get into a user's computer.
- Reviewer Source
- Reviewed on 2021/07/23
Jed P.
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Ease of Use
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Value for Money
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Likelihood to RecommendUnrated
- Reviewer Source
- Reviewed on 2017/11/17
"Good, could be better, and the support is lacking"
Pros: Most of the time I can connect just fine, and the speed is alright. There are a lot of options for delivering the connection info. There is good reporting, and the ability to capture screens, as long as we are working from the office, and strong APIs.
Cons: The support is not so great. There are always long holds for phone support that almost always have to be escalated, which means a callback at a much later time. Email support is 24-hour turnaround for every single email exchanged no matter the issue, and their answer is too often something ANYONE would have already tried.
- Reviewer Source
- Reviewed on 2017/11/17
Jorge C.
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Alternatives Considered:
- Reviewer Source
- Reviewed on 2021/06/15
"Good option for remote assitance"
Comments: I user for several years, until I found Zoho assis, way cheaper and with mobile support.
Pros: Easy to use. Quick download for client. Very good to send and receive files
Cons: Mobile support not included (aditional licence payment).
- Reviewer Source
- Reviewed on 2021/06/15
