--- description: Learn more about Intouch Insight CX Platform price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Intouch Insight CX Platform Price, Reviews & Features - Capterra South Africa 2026 --- Breadcrumb: [Home](/) > [Customer Experience Software](/directory/30671/customer-experience/software) > [Intouch Insight CX Platform](/software/160959/intouch-insight) # Intouch Insight CX Platform Canonical: https://www.capterra.co.za/software/160959/intouch-insight Page: 1 / 2\ Next: [Next page](https://www.capterra.co.za/software/160959/intouch-insight?page=2) > The Intouch Platform drives actionable insights from all customer touchpoints to align operational delivery with customer expectations. > > Verdict: Rated **4.3/5** by 12 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Intouch Insight CX Platform? Multi-location brands in retail, restaurant, petro-convenience, grocery, and hospitality, across North America, as well as customized enterprise solutions. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 12 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Intouch Insight - **Location**: Ottawa, Canada - **Founded**: 1992 ## Commercial Context - **Pricing model**: Per User - **Pricing Details**: All packages include surveys, mobile forms \& checklist software, and CX automation. Please visit our pricing page for more information. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English, French - **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, United Kingdom, United States ## Features - Action Management - Activity Tracking - Ad hoc Reporting - Alerts/Notifications - Benchmarking - Collaboration Tools - Communication Management - Complaint Monitoring - Customer Experience Management - Customer Segmentation - Customizable Forms - Customizable Templates - Dashboard - Data Connectors - Data Import/Export - Feedback Management - Issue Tracking - Knowledge Management - Live Chat - Metadata Management - Multi-Channel Data Collection - Negative Feedback Management - Performance Metrics - Predictive Analytics - Publishing/Sharing - Pulse Surveys - Question Library - Reporting/Analytics - Self Service Portal - Sentiment Analysis - Strategic Planning - Survey/Poll Management - Surveys & Feedback - Text Analysis - Trend Analysis - Visual Analytics ## Integrations (6 total) - Boomi - Dynamics 365 Business Central - Microsoft Excel - SAP Analytics Cloud - Salesforce Platform - Slack ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Customer Experience Software](https://www.capterra.co.za/directory/30671/customer-experience/software) ## Related Categories - [Customer Experience Software](https://www.capterra.co.za/directory/30671/customer-experience/software) - [Customer Engagement Software](https://www.capterra.co.za/directory/30906/customer-engagement/software) - [Customer Satisfaction Software](https://www.capterra.co.za/directory/30541/customer-satisfaction/software) - [Business Intelligence Tools](https://www.capterra.co.za/directory/23/business-intelligence/software) - [Complaint Management Software](https://www.capterra.co.za/directory/30674/complaint-management/software) ## Alternatives 1. 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[XM for Customer Experience](https://www.capterra.co.za/software/152924/customer-frontlines) — 4.6/5 (255 reviews) ## Reviews ### "Illegal registration of company intouch CX services on my UAN" — 1.0/5 > **Rotnakar** | *04 November 2024* | Consumer Services | Recommendation rating: 0.0/10 > > **Pros**: One day I received a threatening call from the HR saying that if you don't join intouchx you will be filed as absconded. > > **Cons**: One day I received a threatening call from the HR saying that if you don't join intouchx you will be filed as absconded > > One day I received a threatening call from the HR saying that if you don't join intouchx you will be filed as absconded ----- ### "Best software for mobile audits and customer service management\!" — 5.0/5 > **Sally** | *15 February 2019* | Food Production | Recommendation rating: 10.0/10 > > **Pros**: Best feature is the Ease of use. Product navigation is very easy-to-use. The software is updated on a regular basis and gets better each time. Always prompt replies to our questions and requests for assistance. > > **Cons**: Initially we found the dashboards were a bit confusing and time consuming but the support from the Intouch team has been exceptional. > > The Intouch Insight program was a huge step up from our previous excel reporting. Both \[SENSITIVE CONTENT HIDDEN\] and \[SENSITIVE CONTENT HIDDEN\] have gone above and beyond with their customer service and are always available to answer questions. We now have an exceptional program that gives us quick access to our daily audits and the customizable Dashboard makes use of charts and graphs to keep us up to date and on track. I highly recommend Intouch Insight for your mobile reporting. ----- ### "Good tool for customer management and feedback handling" — 5.0/5 > **Verified Reviewer** | *06 July 2022* | Electrical/Electronic Manufacturing | Recommendation rating: 9.0/10 > > **Pros**: This software has very good customer management features. Also have survey tool to receive feedback from clients and predict the model for business growth. Have the ability to segment customers based on the feedback management skills. > > **Cons**: Dashboard is bit tough to understand and need a lot of practices. Also loading time is bit slow therefore need some improvement. > > Overall, based on the feedback customer trends can be easily determined and can set the price of goods and services based on demand. ----- ### "Intouch Review" — 4.0/5 > **Rocio** | *01 November 2018* | Management Consulting | Recommendation rating: 9.0/10 > > **Pros**: -Easy to use -The mystery shops are well organized into sections that make it clear to spot right away -Customer support is very friendly and respond in a timely manner. They also always contact immediately if something went wrong > > **Cons**: -Mystery shoppers are required to submit photos through the Intouch camera which sometimes give off bad images -Some mystery shops are not worth the price we pay ----- ### "The CX Platform for Any User" — 5.0/5 > **Lauren** | *18 April 2019* | Mechanical or Industrial Engineering | Recommendation rating: 10.0/10 > > **Pros**: The platform itself is extremely user-friendly and really powerful - it is now running our multilingual VOC program and has so many more use cases for us. We have three groups utilizing the tool after just a few short months. I would highly recommend the implementation support package. The customer and technical support team are the best in the business. > > **Cons**: The platform is fairly new and has some bugs that are encountered somewhat regularly. They also don't have the future set built out completely. That said, their support team reacts almost immediately and is open to feedback on improvements. Many requests that we submitted have already been launched. > > So far, we have seen huge time savings in the data analysis and survey deployment workload. The platform also allows us to track and measure new areas that we were missing before. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.co.za/software/160959/intouch-insight?page=2) ## Links - [View on Capterra](https://www.capterra.co.za/software/160959/intouch-insight) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | ja | | ----- ## Structured Data