--- description: Learn more about 3CX price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: 3CX Price, Reviews & Features - Capterra South Africa 2026 --- Breadcrumb: [Home](/) > [Speech Analytics Software](/directory/32258/speech-analytics/software) > [3CX](/software/158704/3cx) # 3CX Canonical: https://www.capterra.co.za/software/158704/3cx Page: 1 / 20\ Next: [Next page](https://www.capterra.co.za/software/158704/3cx?page=2) > 3CX is an open standards IP PBX including video conferencing, live chat and mobile apps, suitable for any business size or industry. > > Verdict: Rated **4.4/5** by 468 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses 3CX? 3CX is an open standards IP PBX that offers complete unified communications solution suitable for any business size or industry. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 468 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: 3CX - **Location**: Nicosia, Cyprus - **Founded**: 2008 ## Commercial Context - **Starting Price**: R350,00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Pricing Details**: 1 year free, no credit card required. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Brazilian Portuguese, Chinese, Dutch, English, French, German, Italian, Polish, Portuguese, Russian, Spanish, Turkish - **Available Countries**: Albania, American Samoa, Andorra, Argentina, Aruba, Australia, Austria, Bahamas, Barbados, Belarus, Belgium, Belize, Bermuda, Bolivia, Bosnia & Herzegovina, Brazil, British Virgin Islands, Bulgaria, Canada, Cayman Islands and 93 more ## Features - Access Controls/Permissions - Activity Dashboard - Alerts/Notifications - Audio Calls - Audio/Video Conferencing - Auto-Dialer - Automated Attendant - Automated Routing - Automatic Call Distribution - Autoresponders - Call Center Management - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tracking - Chat/Messaging - Collaboration Tools - Communication Management - Computer Telephony Integration - Conferencing - Contact Management - Customizable Branding - Customizable Reports - Dashboard - File Sharing - File Transfer - IVR - Mobile Access - Multi-Channel Communication - Multi-User Collaboration - Offline Form - PBX - Proactive Chat - Queue Management - Real-time Consumer-facing Chat - Recording - Reporting/Analytics - SIP Trunking - SMS Messaging - Search/Filter - Surveys & Feedback - Transcripts/Chat History - Transfers/Routing - Two-Way Audio & Video - Virtual Extensions - VoIP - Voice Mail ... and 9 more features ## Integrations (21 total) - Act\! - Bitrix24 - ConnectWise CPQ - Dynamics 365 - Freshdesk - Freshsales - Gestionale sul Web - Google Contacts - HubSpot CRM - Jetpack - Kommo - Microsoft 365 - Microsoft Outlook - Microsoft Teams - MongoDB ... and 6 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Speech Analytics Software](https://www.capterra.co.za/directory/32258/speech-analytics/software) ## Related Categories - [Speech Analytics Software](https://www.capterra.co.za/directory/32258/speech-analytics/software) - [Unified Communications Software](https://www.capterra.co.za/directory/31035/unified-communications/software) - [Business Phone Systems](https://www.capterra.co.za/directory/31101/business-phone-systems/software) - [Cloud PBX Software](https://www.capterra.co.za/directory/31102/cloud-pbx/software) - [Team Communication Software](https://www.capterra.co.za/directory/31033/team-communication/software) ## Alternatives 1. [Ringover](https://www.capterra.co.za/software/169627/ringover) — 4.7/5 (891 reviews) 2. [Nextiva](https://www.capterra.co.za/software/175788/nextiva) — 4.6/5 (919 reviews) 3. [RingEX](https://www.capterra.co.za/software/132178/ringcentral-mvp) — 4.2/5 (1206 reviews) 4. [Ultatel Cloud Business Phone System](https://www.capterra.co.za/software/215555/clarity-business-phone-system) — 4.7/5 (41 reviews) 5. [Ooma Office](https://www.capterra.co.za/software/174109/ooma-office) — 4.4/5 (248 reviews) ## Reviews ### "Best VoIP Solutions" — 5.0/5 > **Orlando** | *18 February 2026* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: I like that we can configure a digital receptionist instead of hiring an actual reception to manage and direct calls. > > **Cons**: The Microsoft integration doesn't work in real-time for Microsoft Teams availability status, and Microsoft profile pictures can't be managed from admin console unless it is auto populated using Microsoft 365 sync. ----- ### "Seamless and efficient PBX software" — 5.0/5 > **Josh** | *15 December 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Extremely easy to setup and deploy with a huge range of handset options. Just can't be it for all your pbx needs. > > **Cons**: Not that much at all. If I had to say something I would say the licencing should maybe have more options for smaller business deployments. > > Seamless and efficient. Massive time saver for admin and users alike. Gives anyone the enterprise business phone system approach without the huge costs. ----- ### "Great PBX software\!" — 5.0/5 > **Juan** | *24 November 2025* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: Simultaneous calls licensing, customization, mobile apps. Esay of use and great integrations are the things I like the most. > > **Cons**: Sometimes 3CX is a little slow reacting to market requirements, necessary to stay on top. Just have to be patient. > > Best PBX software I have found (since 2017, every year). Great focus on security and value for money, and of course great deal of customization. ----- ### "Good but can be better" — 3.0/5 > **Luke** | *04 September 2026* | Information Technology & Services | Recommendation rating: 6.0/10 > > **Pros**: Good pricing model, really flexible and not locked into a per user model like you usually are. Easy user management and good to see all calls > > **Cons**: Have had some issues with bugs in the past and it can be difficult to contact the support team and get them resolved > > Setup was longer than expected, but the pricing model is a major plus. However, have had a few bugs with it ----- ### "3CX Review" — 3.0/5 > **Rachel** | *15 June 2026* | Construction | Recommendation rating: 6.0/10 > > **Pros**: I like the 3CX panel where you can set your own status to "available", "do not disturb" etc and can see where other users are at. > > **Cons**: We have had recent issues where it has been difficult to transfer calls and they drop. I think call log information could be in a clearer format. > > Overall 3CX does the job but has had frustrating instances as well, especially with issues transferring calls. ----- Page: 1 / 20\ Next: [Next page](https://www.capterra.co.za/software/158704/3cx?page=2) ## Links - [View on Capterra](https://www.capterra.co.za/software/158704/3cx) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data