--- description: Learn more about Cugic price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Cugic Price, Reviews & Features - Capterra South Africa 2026 --- Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [Cugic](/software/158672/cugic) # Cugic Canonical: https://www.capterra.co.za/software/158672/cugic Page: 1 / 2\ Next: [Next page](https://www.capterra.co.za/software/158672/cugic?page=2) > Most of the businesses are converting their web traffic into sales, you will also be able to convert your visitors in customers rapidly > > Verdict: Rated **5.0/5** by 7 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Cugic? Ideal for startups, small and medium businesses and enterprises all over the world, wishing to increase visitor engagement and sale conversions. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **5.0/5** | 7 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Cugic - **Location**: Princeton, US - **Founded**: 2016 ## Commercial Context - **Starting Price**: US$10,00 - **Pricing model**: Per Feature (Free version available) (Free Trial) - **Pricing Details**: 14-day trial available, no credit card required. Lite: Free, limited chat Professional: $9.50 per seat\*, per month (billed annually) Enterprise: $16.00 per seat, per month (billed annually) Enterprise Plus: $35.00 per seat, per month (billed annually) \* A seat refers to the number of agents that can login at one single time. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - Chat/Messaging - Customizable Branding - Geotargeting - Offline Form - Proactive Chat - Real-time Consumer-facing Chat - Third-Party Integrations - Transfers/Routing ## Integrations (2 total) - Meta for Business - Twitter/X ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Live Chat Software](https://www.capterra.co.za/directory/30797/live-chat/software) ## Alternatives 1. [Bitrix24](https://www.capterra.co.za/software/113540/bitrix24) — 4.2/5 (984 reviews) 2. [LiveAgent](https://www.capterra.co.za/software/102188/liveagent) — 4.7/5 (1753 reviews) 3. [EngageBay CRM](https://www.capterra.co.za/software/178819/engagebay-marketing) — 4.7/5 (907 reviews) 4. [LiveChat](https://www.capterra.co.za/software/62194/livechat) — 4.6/5 (1715 reviews) 5. [HubSpot Service Hub](https://www.capterra.co.za/software/182476/hubspot-service-hub) — 4.4/5 (187 reviews) ## Reviews ### "Conversion booster\!" — 5.0/5 > **Elia** | *10 November 2017* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: I could not manage traffic on my e-commerce website and was desperately looking for some company to help me manage it. I came across Cugic.com and found the website to be very appealing. I got in touch with the Cugic team and they made me understand how it all works. I'm extremely happy to have Cugic chat on my website as it manages the excessive traffic during peak sales season. This way not a single person is left unattended due to time differences in different countries. I would recommend Cugic to everyone who's looking for a chat software for their businesses. > > **Cons**: Design; although it is ok but could have been more improved. They should expand their online community management team ----- ### "ingenious chat solution" — 5.0/5 > **Mike** | *26 January 2017* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: Geo tagging of customers > > **Cons**: It takes time to integrate. > > I have tried many products in the market but this is one of a kind. It has added many unique, most-wanted features and presented them in a single platform. You can take out reports, talk to multiple clients, geo-target customers, video call and what not. It is very easy to use, with a simple UI and it has an option to connect with your favorite social media as well so that you can track the online presence of your brand as well. ----- ### "Innovative app" — 5.0/5 > **david** | *06 February 2017* | Marketing & Advertising | Recommendation rating: 9.0/10 > > **Pros**: the ability to integrate itself with social media and oull out valuable data. > > I started using Cugic a couple of months ago and it has been a great experience so far. It has been designed by keeping the latest trends in mind. The developers have done a tremendous job while designing the UI of the app. Its easy to use and it can be easily understood by new users. You dont need to train them additionaly to use this product. ----- ### "Amazing and Easy to Use" — 5.0/5 > **Safa** | *23 January 2017* | Recommendation rating: 9.0/10 > > **Pros**: Lead tracking is extremely important when you are running any online business. Cugic also understands its importance and developed an awesome lead tracking system. > > **Cons**: If the user could chat with the software bot that would be a great add-on. > > Cugic is really a one stop solution for all of your web chat needs. It is simple to use and have additional similar features to some of the leading social networking platforms. The best feature about Cugic is its ability to generate various reports which helps me identify threats and opportunities in my business model. ----- ### "Easiest chat software I have ever used" — 5.0/5 > **Allice** | *16 February 2017* | Market Research | Recommendation rating: 10.0/10 > > Cugic has been delivering an optimal live chat experience for years. It helped us to connect with our customers whenever it counts and wherever it counts. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.co.za/software/158672/cugic?page=2) ## Links - [View on Capterra](https://www.capterra.co.za/software/158672/cugic) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Structured Data