15 years helping South African businesses
choose better software

What Is Jotform?

Trusted by over 18 million users, Jotform's form builder is the easy way to create and publish online forms from any device. The company offers 10,000+ ready-made form templates, 100+ integrations to 3rd party apps, and advanced design features making it the leading online form builder for organizations all over the world. It's popularly used to create payment forms, lead generation forms, registration forms, contact forms, application forms, and more.

Who Uses Jotform?

Whether you run a business, nonprofit, or work in education or healthcare, Jotform makes it easy to collect and manage information. Receive payments, registrations, appointments, uploads, and more.

Jotform Software - Jotform provides HIPAA-compliant forms and a business associate agreement (BAA) so your organization can collect health information safely and securely.
Jotform Software - With secure PCI compliance, a mobile-friendly interface, no additional transaction fees, and 35+ payment gateways available on our free plan, Jotform makes it easier than ever to securely receive online payments.
Jotform Software - Jotform offers the largest selection of free form templates available online.
Jotform Software - Jotform offers everything from CRMs and cloud storage solutions to payment processors and project management boards!
Jotform Software - Create gorgeous forms without needing to know how to design.

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Reviews of Jotform

Average score

Overall
4,6
Ease of Use
4,6
Customer Service
4,4
Features
4,6
Value for Money
4,5

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1 000
  • >1 001
Jake
Jake
Founding Director in Malaysia
Verified LinkedIn User
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

What An Upgrade From Google Forms

5,0 last month New

Pros:

Incredibly easy to use and looks professional.

Cons:

Resetting of monthly submission limits takes a little longer than I would like.

Jotform Response

4 weeks ago

Hi Jake, We are glad you had a great experience using our form builder to create forms. You can check your monthly limit reset in your account settings under usage https://support.jotform.com/myaccount/usage. If you have any questions, let us know through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help.

Maria
Administrator in US
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Alternatives Considered:

Jotform is a must have!

5,0 last month New

Pros:

Jotform is a must have resource for business expansion. The ease of form creation and implementation is great. I love the ease of sharing the forms while having the ability to embed on our website without any hiccups. The free version of Jotform gives you access to five forms and all support. Competitors provide free access but their support doesn't compare to Jotform. Customer service is great. I've use the chat and phone, both have been favorable experiences. They have recovered information, walked me through steps of implementation, and give me the news that I must recreate a form because it was corrupted. Good or bad, they were there to provide support.

Cons:

The advance design tool could be upgraded to provide more designer freedoms. The CSS editor has limitations since the last editor update, which before worked great at making edits at the code level much easier.

Jotform Response

4 weeks ago

Hi Maria, Thanks for sharing your detailed experience using our platform and services. Can you explain a bit about the feature you're looking for with the CSS editor as we’re always working to add new services and features to Jotform? If you have any questions, reach out to us through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help.

Karl
IT in US
Recreational Facilities & Services, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Too many bugs & quirks, too little support

2,0 2 years ago

Comments: I've had 2 experiences with trying to build a form to accomplish an important task, and it's failed both times. The tools don't work properly, there's no support, and when the issue is on their end, you're just out of luck. There's no fix time, ever. Don't use this for anything where you can't work around this service's repeated failures.

Pros:

It appears, on the surface, to offer a ton of really nice form elements & features. You can make the forms do a lot of seemingly cool stuff that's difficult, if not impossible in some other form builders (until you actually deploy them & discover their true, undisclosed limitations/quirks).

Cons:

There are constant bugs, quirks, and downtime, with ZERO live support regardless of subscriptions level. My biggest issue is with prefilling forms for customers. Important fields like the product list can't be prefilled so all the customer has to do is review & sign. Of course, it doesn't tell you this until you go to actually prefill a form. Now I'm left with a situation where I have to have a different, less-capable form if I want to prefill contracts for customers using existing info. What a waste. Better yet, there's no support. If you have a question or issue, you get to wait for an email response. Of course, they only deal with part of what you've asked, so you then have to send another email, then wait another unknowable period of time for the next person to deal with half of the problem, then requiring another email, another wait.... and so forth. Of course, if it's an underlying issue with their software (like the improperly functioning dropdown quantity selector), they say they'll send it to the developer team, and who knows when/if the problem will get addressed at that point. They literally tell you that they can't tell you. Not acceptable for commercial deployment, imo.

Jotform Response

last year

Hello Karl, We deeply apologize for the inconvenience you've experienced. Unfortunately, we no longer offer live support because we believe we provide better support via our support system since we are able to provide step-by-step guides, screencasts, and other references that might be useful in resolving issues. Please provide us additional information about the issues you've encountered using our support contact form at www.jotform.com/contact/ so we can further investigate and work with you until it's resolved. Our typical response time is from 30 minutes to two hours; however, it may vary based on how many queries we receive each day. The Prefill feature does not currently support the Product List field but we opened a feature request ticket for you here https://www.jotform.com/answers/4335480. To find out supported fields for Prefill, check our guide here: https://www.jotform.com/help/1805-prefill. Reach out to us via our support contact form should you have any questions.

Robin
Clinical Associate in US
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Jotform Review

5,0 3 months ago

Comments: I have been very pleased with Jotform overall. I was able to get a 20% cut in cost by purchasing an annual plan. I do not recommend this product if one can get needs met by Google Forms. However, for those of us that need a HIPAA-compliant form creator, Jotform does the job well. If you choose to use Jotform, do not expect quick responses to any problems you might have. Although they have a good supply of "help articles," their menu for finding them need considerable improvement.

Pros:

I like the ease of designing a new form.

Cons:

Jotform does not have live support. Waiting hours for a reply can be inconvenient and interrupt the flow of designing a form, and the usual response requests a screenshot of the issue one is having. This requires a second round of interactions that could be avoided if they had live chat or synchronous phone service.

Jotform Response

2 months ago

Hi Robin, We truly appreciate your feedback, as we are always striving to improve. We do have live chat support when you open your My Forms page. But if it is not there, then it means there's high traffic and the live chat is temporarily unavailable. If you have any questions, let us know through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help.

Michael
Founder in US
Financial Services, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Jotform - complex contract and form management

4,0 4 weeks ago New

Comments: I like the product, its capabilities, its pretty good usability, and its complex capabilities. I like it.

Pros:

The ease of use is pretty strong along with the cost being reasonable. It was critical that it had some complex capabilities and it delivered well.

Cons:

Ease of use can yet be improved along with better documentation and access to good help. Sometimes help was not very effective and required many iterations before getting an answer that was helpful.

Jotform Response

3 weeks ago

Hi Michael, We are glad that our platform fits with your requirements. We have help guides that you can check when creating forms at this link: https://www.jotform.com/help/. If you have any questions, reach out to us through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help.