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Who Uses RepairQ?
Retail Mobile Repair
What Is RepairQ?
A comprehensive point of sale, repair tracking, and business management solution developed for the retail repair industry. RepairQ focuses on automating your daily operations and is constantly adding features and qualified integrated partners. RepairQ offers Point of Sale, Ticket and Repair Tracking, Inventory Management, Enhanced Customer Relationship Management, Business Intelligence reporting, and so much more. Start a free trial of RepairQ today or signup for only $75 a month!
RepairQ Details
ServiceCentral Technologies
https://servicecentral.com/
Founded 2007
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Starting price
Free Version
Free Trial
RepairQ deployment and support
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat
Deployment
- Cloud, SaaS, Web-based
- Mac (Desktop)
- Windows (Desktop)
Training
- In Person
- Live Online
- Webinars
- Documentation
- Videos
RepairQ Features
Business Management Software
- API
- Access Controls/Permissions
- Accounting
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Billing & Invoicing
- CRM
- Calendar Management
- Client Management
- Client Portal
- Contact Management
- Customer Database
- Customizable Branding
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Document Management
- Document Storage
- Drag & Drop
- Electronic Payments
- Email Management
- Employee Management
- Financial Management
- Inventory Management
- Inventory Tracking
- Invoice Management
- Marketing Automation
- Order Management
- Performance Metrics
- Point of Sale (POS)
- Project Management
- Project Time Tracking
- Projections
- Purchase Order Management
- Purchasing & Receiving
- Quotes/Estimates
- Real Time Data
- Real Time Reporting
- Reminders
- Reporting & Statistics
- Scheduling
- Task Management
- Task Scheduling
- Third Party Integrations
- Time & Expense Tracking
- Training Management
- Vendor Management
- Workflow Management
CRM Software
- API
- Activity Dashboard
- Activity Management
- Activity Tracking
- Alerts/Notifications
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Campaign Management
- Contact Database
- Contact Management
- Customer Database
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Document Storage
- Drag & Drop
- Email Management
- Email Marketing
- Email Templates
- Forecasting
- Interaction Tracking
- Internal Chat Integration
- Lead Capture
- Lead Generation
- Lead Management
- Lead Qualification
- Marketing Automation
- Mobile Access
- Opportunity Management
- Pipeline Management
- Projections
- Quotes/Estimates
- Referral Tracking
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Sales Forecasting
- Sales Pipeline Management
- Sales Reports
- Sales Trend Analysis
- Segmentation
- Social Media Integration
- Task Management
- Territory Management
- Third Party Integrations
- Workflow Management
Car Repair Software
- API
- Access Controls/Permissions
- Accounting
- Accounting Integration
- Activity Dashboard
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Automated Scheduling
- Billing & Invoicing
- CRM
- Client Management
- Communication Management
- Customer Database
- Customer History
- Customizable Reports
- Data Import/Export
- Electronic Payments
- Email Alerts
- Employee Scheduling
- Estimating
- Historical Reporting
- Inspection Management
- Inventory Management
- Inventory Tracking
- Invoice Management
- Invoice Processing
- Job Tracking
- Labor Cost Reporting
- Labor Rates
- Maintenance Scheduling
- Multi-Location
- Order Management
- Point of Sale (POS)
- Progress Reports
- Progress Tracking
- Purchase Order Management
- QuickBooks Integration
- Quotes/Estimates
- Reminders
- Repair Tracking
- Reporting & Statistics
- Sales Reports
- Service History
- Summary Reports
- Third Party Integrations
- User Management
- VIN Lookup
- Work Order Management
- Workflow Management
Catalog Management Software
- API
- Access Controls/Permissions
- Activity Dashboard
- Campaign Management
- Catalog Creation
- Cataloging/Categorization
- Categorisation/Grouping
- Content Library
- Content Management
- Cross Selling Functionality
- Customizable Branding
- Customizable Templates
- Customization
- Data Import/Export
- Data Storage Management
- Data Synchronization
- Database Publishing
- Document Management
- Document Storage
- Drag & Drop
- Image Library
- Inventory Management
- Layout & Design
- Localization Automation
- Merchandising
- Monitoring
- Multi-Channel Management
- Multi-Channel Marketing
- Multi-Language
- Online Catalog
- Order Entry
- Order Management
- Pricing Management
- Product Catalog
- Product Comparison
- Product Data Management
- Promotions Management
- Reporting & Statistics
- Sales Orders
- Sales Trend Analysis
- Search/Filter
- Shopping Cart
- Social Media Integration
- Tagging
- Templates
- Third Party Integrations
- User Management
- Version Control
- Workflow Management
- eCommerce Management
Computer Repair Shop Software
- API
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Barcode/Label Management
- Barcoding/RFID
- Billing & Invoicing
- CRM
- Calendar Management
- Client Portal
- Contact Management
- Credit Card Processing
- Customer Database
- Customizable Branding
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Document Management
- Electronic Payments
- Electronic Signature
- Email Management
- Employee Management
- Estimating
- Historical Reporting
- Intake Management
- Inventory Management
- Inventory Tracking
- Invoice Management
- Invoice Processing
- Job Management
- Label Printing
- Mobile Alerts
- Multi-Language
- Multi-Location
- Point of Sale (POS)
- Purchasing & Receiving
- QuickBooks Integration
- Real Time Data
- Real Time Reporting
- Receipt Management
- Reminders
- Repair Tickets
- Repair Tracking
- Reporting & Statistics
- Reporting/Analytics
- SMS Messaging
- Status Tracking
- Stock Management
- Third Party Integrations
Customer Engagement Software
- AB Testing
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Behavior Tracking
- CRM
- Campaign Analytics
- Campaign Management
- Chat/Messaging
- Churn Management
- Communication Management
- Community Management
- Content Creation
- Content Management
- Customer Database
- Customer Experience Management
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Drag & Drop
- Email Management
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- Gamification
- Live Chat
- Monitoring
- Multi-Channel Communication
- Multi-Channel Marketing
- Multi-Language
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Social Media Integration
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Third Party Integrations
- Video Support
- Visual Analytics
- Widgets
- Workflow Management
Inventory Management Software
- API
- Accounting Integration
- Activity Dashboard
- Alerts/Notifications
- Barcode / Ticket Scanning
- Barcode Recognition
- Billing & Invoicing
- Cost Tracking
- Customer Database
- Customizable Reports
- Data Synchronization
- Forecasting
- Inventory Auditing
- Inventory Control
- Inventory Management
- Inventory Optimization
- Inventory Replenishment
- Inventory Tracking
- Invoice Management
- Kitting
- Manufacturing Inventory Management
- Mobile Access
- Multi-Channel Management
- Multi-Currency
- Multi-Location
- Order Management
- Order Tracking
- Point of Sale (POS)
- Product Identification
- Purchase Order Management
- Purchasing & Receiving
- Real Time Data
- Real Time Reporting
- Real-time Updates
- Reorder Management
- Reporting & Statistics
- Reporting/Analytics
- Retail Inventory Management
- Returns Management
- Sales Orders
- Sales Reports
- Search/Filter
- Shipping Management
- Status Tracking
- Stock Management
- Supplier Management
- Third Party Integrations
- Vendor Managed Inventory
- Warehouse Management
- eCommerce Management
Jewelry Store Management Software
- API
- Access Controls/Permissions
- Accounting
- Accounting Integration
- Activity Dashboard
- Alerts/Notifications
- Appraisal Management
- Barcode / Ticket Scanning
- Billing & Invoicing
- CRM
- Cataloging/Categorization
- Commission Management
- Consignments
- Credit Card Processing
- Customer History
- Customizable Reports
- Data Import/Export
- Data Synchronization
- Discount Management
- Electronic Payments
- Electronic Signature
- Gift Card Management
- Inventory Management
- Inventory Tracking
- Invoice Management
- Jewelry Design
- Label Printing
- Loyalty Program
- Marketing Automation
- Multi-Location
- Multi-Store
- Order Processing
- Price / Margin Management
- Pricing Management
- Promotions Management
- Purchase Order Management
- RFID Scanning
- Receipt Management
- Repair Tracking
- Reporting & Statistics
- Retail Inventory Management
- Rewards Management
- Sales Orders
- Sales Trend Analysis
- Stock Management
- Supplier Management
- Tagging
- Third Party Integrations
- Vendor Management
- Wholesaler Management
POS Systems
- API
- Access Controls/Permissions
- Accounting Integration
- Activity Dashboard
- Alerts/Notifications
- Barcode / Ticket Scanning
- Barcode Recognition
- Billing & Invoicing
- CRM
- Commission Management
- Credit Card Processing
- Customer Accounts
- Customer Database
- Customer History
- Customizable Reports
- Discount Management
- Electronic Payments
- Electronic Signature
- Employee Management
- Gift Card Management
- Inventory Management
- Inventory Tracking
- Invoice Management
- Layaway Management
- Loyalty Program
- Multi-Location
- Offline Access
- Order Management
- Ordering Automation
- Payment Processing
- Point of Sale (POS)
- Promotions Management
- Purchase Order Management
- Real Time Data
- Real Time Reporting
- Real-time Updates
- Receipt Management
- Reporting & Statistics
- Restaurant POS
- Retail Inventory Management
- Retail POS
- Returns Management
- Sales Orders
- Sales Reports
- Sales Tax Management
- Sales Trend Analysis
- Stock Management
- Third Party Integrations
- Transaction History
- eCommerce Management
Pawn Shop Software
- API
- Access Controls/Permissions
- Accounting
- Activity Tracking
- Barcode / Ticket Scanning
- Billable Items Tracking
- Biometrics
- Cash Management
- Categorisation/Grouping
- Check Advance
- Check Cashing
- Compliance Management
- Customer Database
- Customer History
- Customizable Categories
- Customizable Reports
- Deadline Management
- Document Imaging
- Drip Campaigns
- Duplicate Detection
- Electronic Signature
- Email Alerts
- Employee Management
- Estimating
- Historical Reporting
- Inventory Management
- Inventory Tracking
- Jewelry Management
- Loan Management
- Mobile Alerts
- Monitoring
- Order Management
- Payment Tracking
- Performance Metrics
- Point of Sale (POS)
- Police Reporting
- Price / Margin Management
- Product Catalog
- Profitability Analysis
- Purchase Order Management
- Reminders
- Repair Tracking
- Reporting & Statistics
- Retail Inventory Management
- Role-Based Permissions
- SMS Messaging
- Search/Filter
- Transaction History
- User Management
- eCommerce Management
Retail Management Software
- API
- Accounting Integration
- Activity Dashboard
- Barcode / Ticket Scanning
- CRM
- Commission Management
- Credit Card Processing
- Customer Database
- Customer History
- Customizable Reports
- Data Synchronization
- Discount Management
- Electronic Payments
- Email Marketing
- Employee Management
- For Retail
- Forecasting
- Gift Card Management
- Inventory Management
- Inventory Optimization
- Inventory Replenishment
- Inventory Tracking
- Loyalty Program
- Mail Order
- Merchandise Management
- Multi-Currency
- Multi-Location
- Offline Access
- Order Management
- Point of Sale (POS)
- Promotions Management
- Purchase Order Management
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Reporting
- Real-time Updates
- Receipt Management
- Reporting & Statistics
- Reporting/Analytics
- Retail Inventory Management
- Returns Management
- Sales Orders
- Sales Reports
- Sales Trend Analysis
- Shipping Management
- Stock Management
- Third Party Integrations
- Warehouse Management
- eCommerce Management
RepairQ Alternatives
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RepairQ Reviews
Read all reviewsOverall rating
Average score
Alicia W.
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Overall Rating
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Ease of Use
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Features & Functionality
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Value for Money
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 2019/04/23
"Data Rich, User Friendly Repair Shop POS/CRM/Inventory Management System"
Comments: Through reliance on best inventory practices utilizing solely RepairQ, we were able to asses and ultimately make changes to increase our overall profit margin by 6% over the course of the last year. We've been with RepairQ for the history of our business, and have seen vast improvements in UI, features, integrations, reporting, etc over the past 6 years or so.
Pros: Access to all the business data we need to track customers, repair type, inventory usage, transactions, etc over time. Very specific permission levels able to be set. Fantastic and responsive customer service. App that is optimized for and with feedback from the repair and buyback community.
Cons: Takes time to develop new integrations/features both to launch and to then make improvements so it's broadly applicable and more intuitive. That means that new features are well tested though, and community feedback is valued. When teaching new users, I sometimes find myself pointing out things that we would intuitively do, but have to avoid in order to achieve the correct results.
- Reviewer Source
- Reviewed on 2019/04/23
Verified Reviewer
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Value for Money
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 2019/02/18
"RepairQ review"
Comments: Overall, RepairQ is the best POS system available on the market, by far! I have used 2 other programs and really nothing comes close. As a company, we are very excited and enthusiastic of the direction RepairQ is going in terms of growth, development of features, and the on-going support. In a way, we wouldn't have been able to expand this quickly with RepairQ, so thank you and keep up the great work!! As always, I'm available for any feedback and would be happy to be a guinea pig for new releases :)
Pros:
- Very user friendly and easy to implement in a growing organization.
- fantastic ticketing system
- great workflow of inventory functions
- customer service and support is world-class
- Updates and new features at such a fast-pace is greatly welcomed
Cons:
- Ability to have more control over settings, making things mandatory as we see fit
- need better French support, not just customer facing language.
- Need ability to create "hierarchy" system for national companies (for regional settings, and reporting)
- Ability to organize alerts and have users "acknowledge" alerts
- Differentiate the look of sandbox and live environments to avoid confusion (a red bar at the top of the screen is all that's needed)
- Would appreciate if the you could take payment on all computers using the same VCT but not crucial
- Reviewer Source
- Reviewed on 2019/02/18
Ben S.
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Overall Rating
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Ease of Use
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Customer Support
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Value for MoneyUnrated
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 2018/08/21
"Frustrating in every aspect"
Pros: RepairQ is relatively feature rich. Most of what you want you can accomplish in a repair ticketing software. A few inventory related things are slightly funky but once you get used to it can do most of what you want.
Cons: Glitches, poor UI, and more glitches. Some Examples: First, RepairQ is web based and as such frequently slows down to hilarious levels due to their poor hosting. Have a customer come in and you need to look at their ticket? RepairQ has your back and will make an incredibly long awkward silence while you login and try to search for their ticket. Second, inventory searching for attaching parts to tickets is very glitchy. You can type the SKU name, description or even the serial number in and it will start the little search spinning icon before deleting half of what you just typed in and saying nothing exists. It is incredibly infuriating having to type something in 6 times before it finally comes up because RepairQ deletes half your work. It feels like you are constantly fighting it. Third, thought this might be more related to our exact setup more than others, there are glaring security issues that have been brought up and have not been fixed despite responsible reporting.
Vendor Response
by ServiceCentral Technologies on 2019/02/21
Hi Ben, according to our records, you may have been using a unique version of our software severals years ago and for a short period of time. It's possible that some of your experience was due to your particular situation, never the less, it's unfortunate that you did not have a great experience with RepairQ. Our products team is always interested in user feedback and constructive recommendations. If you're ever interested in sharing more details about your experience and suggestions with our team, please reach out to us by phone and as for James in the Products Team!
- Reviewer Source
- Reviewed on 2018/08/21
Jeffrey J.
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- Reviewer Source
- Reviewed on 2019/02/15
"Easy to use"
Comments: Both issues above are very problematic. That stated, we have enjoyed the easy of use of the system. The Bluefin integration has been great and at a lower cost than other solutions. Customization and the Qpop are used daily and great features.
Pros: Easy of use. QPOP is great with customized forms and forward facing information.
Cons: I believe not having the ability to take a CC payment on Invoices is crazy. This is a terribly inconvenient for locations that have large clients in their market space that want to pickup and pay. Secondly, if a device is invoiced, it should NOT stay in the queue. This is terrible from an overbite perspective. I understand if they stay listed for an admin, but not staff level. All this does is muddy up the queue with devices that are complete. If they are complete and invoiced, they should be removed.
Vendor Response
by ServiceCentral Technologies on 2019/02/21
Jeffrey, thank you so much for your feedback! I'm glad to hear you've found our software simple to use for your business and enjoy our unique point of purchase tablet app, Qpop! Regarding your comments, we are pursuing several new features this year for invoicing and absolutely agree that payments online is important. We don't have a timeline yet, but it is on the list. Regarding how items like invoices show in a queue, we have a great new feature coming in the next few months that will allow you to customize views of many common queues and lists. If you have other ideas or feedback, please feel free to contact us directly through email or phone and ask for James on the Product Team. Cheers!
- Reviewer Source
- Reviewed on 2019/02/15
Elsa M.
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 2021/04/15
"Great investment to my business!"
Pros: This software made it easy to track all repairs and orders in my shop. I liked that it makes it easy to write detailed notes on every repair ticket as well as upload photos. The Qpop companion is amazing! it makes it easy and fast for the customers to see their total and sign any waivers I need them to.
Cons: I can't seem to log in on a mobile device, if I manage to do so it glitches making it impossible to do anything. I was excited to see it is integrated with mobile sentrix but there always seems to be an issue when trying to place an order. I end up having to order from the supplier directly which took me double the time to order and I cant add the purchase order to repair q because it tries to place the order again, when the order arrives id have to manually add the items.
Vendor Response
by ServiceCentral Technologies on 2021/04/19
Hi Elsa, thank you for sharing your experience with RepairQ! We are so glad to have you as a customer. I'm sorry to hear you've experienced some issues using our app on your phone. Generally our application is best used on a tablet or desktop, however we are hoping to release improvements to mobile soon. There may be several reasons for the mobile browser and integration issues you reported, but I'd love to get to the bottom of it for you! Next time you call into support, please ask for Renee and reference this ticket 57184 and we'll review it with you. Thank you again for your business!
- Reviewer Source
- Reviewed on 2021/04/15
