Who Uses This Software?

IT Departments and MSPs looking to improve their Business Management processes.

Average Ratings

17 reviews
  • Overall 4 / 5
  • Ease of Use 4 / 5
  • Customer Service 4 / 5
  • Features 3.5 / 5
  • Value for Money 4 / 5

Product Details

  • Free Version No
  • Free Trial No
  • Deployment Cloud, SaaS, Web
  • Training In Person
    Live Online
    Webinars
    Documentation
  • Support Business Hours
    Online

Vendor Details

  • Kaseya
  • https://www.kaseya.com/forms/bms
  • Founded 2000

About Kaseya BMS

Everything you need to run your IT business - All At One Low Price. Kaseya BMS is the most functionally rich business management solution on the market today, built to support all your IT business back-end requirements: Service Desk, CRM, Finance, Project Management, Billing, Time & Expense Tracking, Inventory Management, and more. Start your free trial!

Kaseya BMS Features

  • Calendar/Reminder System
  • Document Storage
  • Email Marketing
  • Internal Chat Integration
  • Lead Scoring
  • Marketing Automation Integration
  • Mobile Access
  • Quotes/Proposals
  • Segmentation
  • Social Media Integration
  • Task Management
  • Territory Management
  • Alerts / Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email Integration
  • IT Asset Management
  • Interaction Tracking
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket Management
  • Capacity Monitoring
  • Compliance Management
  • Event Logs
  • Hardware Inventory
  • IT Budgeting
  • License Management
  • Patch Management
  • Remote Access
  • Scheduling
  • Software Inventory
  • User Activity Monitoring
  • Bug Tracking
  • Issue Management
  • Milestone Tracking
  • Percent-Complete Tracking
  • Portfolio Management
  • Prioritization
  • Product Roadmapping
  • Requirements Management
  • Resource Management
  • Status Tracking
  • Supports Agile
  • Supports Scrum
  • Task Management
  • Testing / QA Management
  • Time & Expense Tracking
  • Contract Management
  • IT Asset Management
  • Incident Management
  • Knowledge Management
  • Release Management
  • Self Service Portal
  • Service Catalog
  • Service Reporting
  • Ticket Management
  • Backup Management
  • Billing & Invoicing
  • CRM
  • Dashboard
  • Help Desk
  • Issue Management
  • Live Chat
  • Patch Management
  • Project Management
  • Remote Access
  • Remote Systems Monitoring
  • Scheduling
  • Billing & Invoicing
  • CRM
  • Client Portal
  • Collaboration Tools
  • Document Management
  • Portfolio Management
  • Project Management
  • Proposal Generation
  • Quote Management
  • Resource Management
  • Time & Expense Tracking
  • Agile Methodologies
  • Budget Management
  • Client Portal
  • Collaboration Tools
  • Cost-to-Completion Tracking
  • Customizable Templates
  • Gantt Charts
  • Idea Management
  • Kanban Board
  • Milestone Tracking
  • Portfolio Management
  • Resource Management
  • Time & Expense Tracking
  • Traditional Methodologies
  • Activity Tracking
  • Billing & Invoicing
  • Expense Tracking
  • Project Tracking
  • Reimbursement Management
  • Time Tracking
  • Time Tracking by Client
  • Time Tracking by Project

Kaseya BMS Most Helpful Reviews

Good managemante program

Reviewed on 2018/02/15
Bianca G.
system Administrator
Information Technology & Services, 13-50 Employees
Used the Software for: 2+ years
Reviewer Source 
Source: SoftwareAdvice
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: This is a good program, there are modules for everything, so you could run or company on this software only. It does not integrate with every accounting software but i do believe it work with Quickbooks.

Pros: easy to use, web based, easy deployment with support, some accounting software integration are available, not expensive.

Cons: creating custom reports and workflows can be confusing. The ticketing system works well, there are some negative point to it as to automatically updating customers, you have to remember to apply templates to tickets in order for them to be updated.

Kaseya BMS- Starter PSA

Reviewed on 2019/05/17
Kelly W.
IT Manager
Information Technology & Services, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source 
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
Customer Support
4 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Good, for smaller 1-5 man operations it is recommended as it is simpler to configure and thus being less time consuming overall.

Pros: It is quite simple in comparison to some major players such as Autotask and Connectwise.

Cons: It does make some attempts to offer deeper functionality such as project management, but the features are too shallow to really allow for mutil-team, multi-project management. This goes for other modules. I do like the fact that these are organic features and not added on haphazardly.

A great client tool software

Reviewed on 2019/05/16
Verified Reviewer
Director of IT
Computer Software, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: Kaseya is a great tool not only to manage machines, but to also maintain them. Installing an agent is a breeze, and running scripts is easy to learn. Patch machines, remote to them, push software and set security protocol all through one system

Cons: Scripting maybebturn off some people but their are great tutorials and a support team to assist you in tweaking your needs.

Positive learning curve

Reviewed on 2017/06/21
Bianca G.
System Administrator
Information Technology & Services, 13-50 Employees
Used the Software for: 2+ years
Reviewer Source 
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: We use it for managing our customers, so it is easy to gain remote access, set customer in the system and manage our internal users

Pros: We use the VSA and BMS, hosted version of Kaseya, and the ability to access it anywhere is great, it's easy to gain remote access and set control.

Cons: some configuration can be cumbersome, the navigation tabs are not always easy to navigate or figure out what is meant to be where within the page.

Incorporating Kaseya BMS for our business has increased the managebility of our clients.

Reviewed on 2018/02/08
David M.
Director of Technical Services
Information Technology & Services, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source 
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: The primary benefits of Kseya BMS is the ability to organize our clients, track changes in the ticketing system as well as simplify our billing through one tool.

Pros: What one of the best parts of Kaseya BMS is that is ti web based. No specific, Operating System or browser needed. This allows our technical team to work in this system anywhere anytime.

Cons: The most significant drawback seems to be the reporting and granular configuration of options. It is difficult to find a 'multi-tenant RMM tool withj this much power and every feature.

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