--- description: Learn more about Kaseya BMS price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Kaseya BMS Price, Reviews & Features - Capterra South Africa 2026 --- Breadcrumb: [Home](/) > [Professional Services Automation Software](/directory/16/professional-services-automation/software) > [Kaseya BMS](/software/158273/kaseya-bms) # Kaseya BMS Canonical: https://www.capterra.co.za/software/158273/kaseya-bms Page: 1 / 2\ Next: [Next page](https://www.capterra.co.za/software/158273/kaseya-bms?page=2) > With Kaseya BMS, effectively staff projects and get real-time project status reports, while also improving forecasting. > > Verdict: Rated **4.1/5** by 29 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Kaseya BMS? IT Departments and MSPs looking to improve their Business Management processes. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.1/5** | 29 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.0/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 3.8/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Kaseya - **Location**: Miami, US - **Founded**: 2004 ## Commercial Context - **Starting Price**: US$35,00 - **Pricing model**: Per Feature - **Pricing Details**: Pricing is based on a per user basis and starts at $35/user/month. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1 000 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Australia, Canada, Germany, India, Ireland, United Kingdom, United States ## Features - Accounting - Activity Tracking - Alerts/Escalation - Automated Routing - Billing & Invoicing - CRM - Collaboration Tools - Contact Management - Contract/License Management - Customer Database - Dashboard - Document Management - Document Storage - Email Management - Expense Tracking - Gantt/Timeline View - IT Reporting - Interaction Tracking - Inventory Management - Issue Management - Maintenance Scheduling - Multi-Channel Communication - Performance Metrics - Portfolio Management - Prioritization - Project Management - Project Planning - Project Tracking - Quotes/Estimates - Real-Time Monitoring - Reporting/Analytics - Resource Management - Scheduling - Service Level Agreement (SLA) Management - Status Tracking - Task Management - Ticket Management - Time & Expense Tracking - Time Tracking - Workflow Management ## Integrations (1 total) - QuickBooks Online Advanced ## Support Options - FAQs/Forum - Phone Support - Chat ## Category - [Professional Services Automation Software](https://www.capterra.co.za/directory/16/professional-services-automation/software) ## Related Categories - [Professional Services Automation Software](https://www.capterra.co.za/directory/16/professional-services-automation/software) - [CRM Software](https://www.capterra.co.za/directory/2/customer-relationship-management/software) - [IT Management Software](https://www.capterra.co.za/directory/10001/it-management/software) - [Help Desk Software](https://www.capterra.co.za/directory/30008/help-desk/software) - [Time and Expense Software](https://www.capterra.co.za/directory/30080/time-and-expense/software) ## Alternatives 1. [Wrike](https://www.capterra.co.za/software/76113/wrike) — 4.4/5 (2887 reviews) 2. [Bitrix24](https://www.capterra.co.za/software/113540/bitrix24) — 4.2/5 (984 reviews) 3. [Accelo](https://www.capterra.co.za/software/135686/accelo) — 4.5/5 (174 reviews) 4. [Smartsheet](https://www.capterra.co.za/software/79104/smartsheet) — 4.5/5 (3482 reviews) 5. [monday.com](https://www.capterra.co.za/software/147657/monday-com) — 4.6/5 (5726 reviews) ## Reviews ### "Good managemante program" — 3.0/5 > **Bianca** | *15 February 2018* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: easy to use, web based, easy deployment with support, some accounting software integration are available, not expensive. > > **Cons**: creating custom reports and workflows can be confusing. The ticketing system works well, there are some negative point to it as to automatically updating customers, you have to remember to apply templates to tickets in order for them to be updated. > > This is a good program, there are modules for everything, so you could run or company on this software only. It does not integrate with every accounting software but i do believe it work with Quickbooks. ----- ### "Great IT Ticketing System" — 4.0/5 > **Jason** | *19 May 2021* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: The interface is very pleasant to the eyes, as an employee who spends the majority of his time using it, I have yet to get sick of staring at it for so long. > > **Cons**: I don't like how something as simple as changing the status of a ticket requires a note. Often enough a client replies with a thank you message after i already closed a ticket, and i have to create an internal note like "Status Change" along with my status change to reclose the ticket. > > Honestly its been quite good. My complaints are few. The interface is very sleek, clients get emails for tickets without too much information being thrown at them which has often helped bridge the gap for complicated issues ----- ### "Kaseya BMS" — 4.0/5 > **Danielle** | *25 March 2022* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: I love the dashboard on the Finance Dashboard. It tells you which contracts are ending soon and has a graph that's autogenerated to show your current month, quarter or year sales per client with percentages. > > **Cons**: I do not like the fact you cannot VOID or edit invoices after they're generated. If there is a change management wants to makes I have to VOID and restart. I didn't have to do that will our previous program ConnectWise. Also, this program lacks many features I used previously. Instead of being able to do these things I can only submit a feature request. ----- ### "BMS is a serviceable CRM at a good price, but leaves a few things to be desired." — 2.0/5 > **Verified Reviewer** | *07 May 2018* | Recommendation rating: 6.0/10 > > **Pros**: In a word: value. BMS is very reasonable priced CRM with some great features. It's easy to use, cloud based, and generates tickets directly from Kaseya's PSA. > > **Cons**: We transferred from a more established CRM to Kaseya. Given the cost and the fact that we already utilized Kaseya's VSA it seemed like a natural move. That said, we've experience a few issues. The client portal isn't as polished as we'd like. Inventory tracking is bad to the point of non-functional, and lacks the ability to even transfer between locations. Feature request are not quickly addressed. The cloud service lags or drops more than we'd like. Asset management is not great. Integrations are starting to catch up , but they've been slow in coming. Even the way items are listed on tickets is cumbersome. > > We saved some money over our previous CRM. ----- ### "Org Management" — 5.0/5 > **Lynn** | *12 March 2020* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: I have found that BMS works better then SolarWinds AutoTask. A lot less pop-ups, cleaner interface, and less micro-managing of the solution. > > **Cons**: I would like more seamless support. It is a problem with Kaseya that I have to call a specialist on each product, and when you are integrated with their ITGlue, AuthAnvil, and their VSA product knowlageable and timely help is hard to find. It can days for a resolution. > > Overall business management has improved customer service with automated workflows. Better employee time management and tracking. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.co.za/software/158273/kaseya-bms?page=2) ## Links - [View on Capterra](https://www.capterra.co.za/software/158273/kaseya-bms) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data