Who Uses Dynamics 365?
Office 365's plans can accomodate for households, individuals, or even enterprises.
What Is Dynamics 365?
Microsoft Dynamics is a line of integrated, adaptable business management solutions that enable your people to make important business decisions with greater confidence. Microsoft Dynamics works like and with familiar Microsoft software-easing adoption and reducing the risks inherent with implementing a new solution. These solutions automate and streamline financial, customer relationship, and supply chain processes in a way that can help you drive business success.
Dynamics 365 Details
Microsoft
http://www.microsoft.com
Founded 1975
Dynamics 365 pricing overview
Dynamics 365 does not have a free version but does offer a free trial. Dynamics 365 paid version starts at US$115,00/month.
Starting Price
US$115,00/month
Pricing Details
Customer Engagement Plan: $115/user/month Unified Operations Plan: $190/user/month Dynamics 365 Plan: $210/user/month Contact Microsoft Dynamics 365 sales for more information on pricing.
Free Version
No
Free Trial
Yes
Dynamics 365 deployment and support
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Deployment
- Cloud, SaaS, Web-based
- Mac (Desktop)
- Windows (Desktop)
- Windows (On-Premise)
- Linux (On-Premise)
- Android (Mobile)
- iPhone (Mobile)
Training
- Documentation
Dynamics 365 Features
Billing and Invoicing Software
- API
- Accounting
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Billing & Invoicing
- Billing Portal
- Client Portal
- Contact Database
- Contingency Billing
- Credit Card Processing
- Customizable Branding
- Customizable Invoices
- Customizable Reports
- Customizable Templates
- Document Management
- Document Storage
- Dunning Management
- Electronic Payments
- Email Management
- Estimating
- Expense Tracking
- Financial Management
- Hourly Billing
- Invoice Creation
- Invoice History
- Invoice Management
- Invoice Processing
- Mobile Payments
- Multi-Currency
- Online Invoicing
- Online Payments
- Payment Processing
- Project Billing
- Projections
- Purchase Order Management
- Purchasing & Receiving
- Quotes/Estimates
- Real Time Data
- Real Time Reporting
- Recurring/Subscription Billing
- Reminders
- Reporting & Statistics
- Sales Tax Management
- Tax Calculation
- Third Party Integrations
- Time & Expense Tracking
- Timesheet Management
- Workflow Management
Business Budgeting Software
- "What If" Scenarios
- API
- Access Controls/Permissions
- Accounting
- Accounting Integration
- Activity Dashboard
- Ad hoc Reporting
- Asset Management
- Billing & Invoicing
- Budget Control
- Budgeting/Forecasting
- Cash Flow Management
- Cash Management
- Chart of accounts
- Collaboration Tools
- Consolidation/Roll-Up
- Customizable Reports
- Dashboard Creation
- Data Import/Export
- Data Visualization
- Drag & Drop
- Expense Management
- Financial Analysis
- Financial Management
- Forecasting
- General Ledger
- Income & Balance Sheet
- Invoice Management
- Multi-Company
- Multi-Currency
- Multi-Department/Project
- Planning Tools
- Profit/Loss Statement
- Projections
- Purchase Order Management
- Real Time Analytics
- Real Time Data
- Real Time Reporting
- Real-time Updates
- Receipt Management
- Reporting & Statistics
- Reporting/Analytics
- Sales Forecasting
- Scenario Planning
- Self-Service Reporting
- Strategic Planning
- Third Party Integrations
- Version Control
- Visual Analytics
- Workflow Management
Business Management Software
- API
- Access Controls/Permissions
- Accounting
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Billing & Invoicing
- CRM
- Calendar Management
- Client Management
- Client Portal
- Contact Management
- Customer Database
- Customizable Branding
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Document Management
- Document Storage
- Drag & Drop
- Electronic Payments
- Email Management
- Employee Management
- Financial Management
- Inventory Management
- Inventory Tracking
- Invoice Management
- Marketing Automation
- Order Management
- Performance Metrics
- Point of Sale (POS)
- Project Management
- Project Time Tracking
- Projections
- Purchase Order Management
- Purchasing & Receiving
- Quotes/Estimates
- Real Time Data
- Real Time Reporting
- Reminders
- Reporting & Statistics
- Scheduling
- Task Management
- Task Scheduling
- Third Party Integrations
- Time & Expense Tracking
- Training Management
- Vendor Management
- Workflow Management
CRM Software
- API
- Activity Dashboard
- Activity Management
- Activity Tracking
- Alerts/Notifications
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Campaign Management
- Contact Database
- Contact Management
- Customer Database
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Document Storage
- Drag & Drop
- Email Management
- Email Marketing
- Email Templates
- Forecasting
- Interaction Tracking
- Interaction Tracking
- Internal Chat Integration
- Lead Capture
- Lead Generation
- Lead Management
- Lead Qualification
- Marketing Automation
- Mobile Access
- Opportunity Management
- Pipeline Management
- Projections
- Quotes/Estimates
- Referral Tracking
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Sales Forecasting
- Sales Pipeline Management
- Sales Reports
- Sales Trend Analysis
- Segmentation
- Social Media Integration
- Task Management
- Territory Management
- Third Party Integrations
- Workflow Management
Dashboard Software
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Ad hoc Analysis
- Ad hoc Query
- Ad hoc Reporting
- Alerts/Notifications
- Charting
- Collaboration Tools
- Customizable Branding
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard Creation
- Data Connectors
- Data Import/Export
- Data Synchronization
- Data Visualization
- Drag & Drop
- Forecasting
- Functions/Calculations
- KPI Monitoring
- Mobile Dashboards
- Monitoring
- Multiple Data Sources
- Performance Metrics
- Predictive Analytics
- Private Dashboards
- Projections
- Public Dashboards
- Real Time Analytics
- Real Time Data
- Real Time Notifications
- Real Time Reporting
- Real-time Updates
- Reporting & Statistics
- Reporting/Analytics
- Sales Trend Analysis
- Scheduled / Automated Reports
- Scorecards
- Search/Filter
- Single Page View
- Single Sign On
- Third Party Integrations
- Trend Analysis
- Visual Analytics
- Website Analytics
- Widgets
- Workflow Management
ERP Systems
- API
- Accounting
- Accounting Integration
- Activity Dashboard
- Bank Reconciliation
- Barcode / Ticket Scanning
- Billing & Invoicing
- Bills of Material
- CRM
- Contract/License Management
- Customer Database
- Customizable Reports
- Distribution Management
- Document Management
- Enterprise Asset Management
- Expense Tracking
- Financial Analysis
- Financial Management
- Forecasting
- General Ledger
- HR Management
- Integrated Business Operations
- Inventory Management
- Inventory Tracking
- Invoice Management
- Invoice Processing
- Manufacturing Planning
- Multi-Currency
- Multi-Location
- Order Management
- Order Processing
- Payroll Management
- Project Management
- Projections
- Purchase Order Management
- Quotes/Estimates
- Real Time Data
- Real Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Sales Orders
- Shipping Management
- Stock Management
- Supplier Management
- Supply Chain Management
- Task Management
- Third Party Integrations
- Time & Expense Tracking
- Warehouse Management
- Workflow Management
Field Service Management Software
- API
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Billing & Invoicing
- CRM
- Calendar Management
- Contact Database
- Contract/License Management
- Customer Database
- Customer History
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dispatch Management
- Document Storage
- Drag & Drop
- Electronic Signature
- Estimating
- File Storage
- GPS
- Historical Reporting
- Inventory Management
- Inventory Tracking
- Invoice Management
- Job Management
- Job Scheduling
- Job Tracking
- Location Tracking
- Maintenance Scheduling
- Mobile Access
- Online Time Clock
- Payment Collection in the Field
- Quotes/Estimates
- Real Time Data
- Real Time Notifications
- Real Time Reporting
- Real-time Updates
- Reminders
- Reporting & Statistics
- Routing
- Scheduling
- Service History
- Status Tracking
- Task Scheduling
- Third Party Integrations
- Work Order Management
- Workflow Management
Fund Accounting Software
- API
- Accounting
- Accounts Payable
- Accounts Receivable
- Activity Dashboard
- Activity Tracking
- Ad hoc Reporting
- Asset Management
- Audit Trail
- Bank Reconciliation
- Billing & Invoicing
- Budgeting/Forecasting
- CRM
- Cash Flow Management
- Cash Management
- Charting
- Check Printing
- Collaboration Tools
- Compliance Management
- Customizable Reports
- Customizable Templates
- Donation Tracking
- Donor Management
- Electronic Payments
- Expense Claims
- Expense Tracking
- Financial Analysis
- Financial Management
- Financial Reporting
- Fixed Asset Management
- General Ledger
- Income & Balance Sheet
- Inventory Management
- Inventory Tracking
- Invoice Management
- Invoice Processing
- Mobile Access
- Monitoring
- Multi-Currency
- Partnership Accounting
- Payroll Management
- Purchase Order Management
- Purchasing & Receiving
- Real Time Data
- Real Time Reporting
- Receipt Management
- Recurring/Subscription Billing
- Reporting & Statistics
- Third Party Integrations
- Time & Expense Tracking
Lead Generation Software
- A/B Testing
- API
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Auto-Responders
- CRM
- Campaign Analytics
- Campaign Management
- Campaign Planning
- Campaign Segmentation
- Chat/Messaging
- Contact Database
- Contact Management
- Conversion Rate Optimization
- Conversion Tracking
- Customer Segmentation
- Customizable Branding
- Customizable Templates
- Data Import/Export
- Drag & Drop
- Drip Campaigns
- Email Management
- Email Marketing
- Email Templates
- Email Tracking
- Engagement Analytics
- Event Triggered Actions
- Forms Management
- Landing Pages/Web Forms
- Lead Capture
- Lead Database Integration
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Lead Segmentation
- Lead Verification/Validation
- Multi-Campaign
- Multi-Channel Marketing
- Pipeline Management
- Prospecting Tools
- Real Time Notifications
- Reporting & Statistics
- Search/Filter
- Social Media Integration
- Template Management
- Third Party Integrations
- Visitor Tracking
- Web Forms
Procurement Software
- API
- Access Controls/Permissions
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Approval Process Control
- Audit Management
- Audit Trail
- Bid Management
- Billing & Invoicing
- Budget Control
- Budgeting/Forecasting
- Cataloging/Categorization
- Collaboration Tools
- Compliance Management
- Configurable Workflow
- Contract/License Management
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Document Storage
- ERP
- Fixed Asset Management
- Inventory Management
- Invoice Management
- Invoice Processing
- Multi-Currency
- Order Management
- Order Tracking
- Procurement Management
- Projections
- Purchase Order Management
- Purchasing & Receiving
- Quotes/Estimates
- Real Time Analytics
- Real Time Data
- Real Time Reporting
- Receiving/Putaway Management
- Reporting & Statistics
- Requisition Management
- Search/Filter
- Sourcing Management
- Spend Analysis
- Spend Control
- Spend Management
- Supplier Management
- Third Party Integrations
- Vendor Management
- Workflow Management
Reporting Tools
- "What If" Scenarios
- API
- Access Controls/Permissions
- Account Reconciliation
- Accounting
- Accounting Integration
- Activity Dashboard
- Alerts/Notifications
- Approval Process Control
- Audit Management
- Audit Trail
- Bank Reconciliation
- Billing & Invoicing
- Budgeting/Forecasting
- Cash Flow Management
- Cash Management
- Compliance Management
- Consolidation/Roll-Up
- Customizable Reports
- Customizable Templates
- Dashboard Creation
- Data Import/Export
- Data Visualization
- ERP
- Electronic Payments
- Expense Tracking
- Financial Analysis
- Financial Management
- Forecasting
- General Ledger
- Income & Balance Sheet
- Invoice Management
- Invoice Processing
- Monitoring
- Multi-Company
- Multi-Currency
- Planning Tools
- Profit/Loss Statement
- Projections
- Purchase Order Management
- Real Time Analytics
- Real Time Data
- Real Time Reporting
- Receipt Management
- Reporting & Statistics
- Reporting/Analytics
- Scenario Planning
- Third Party Integrations
- Visual Analytics
- Workflow Management
Social Media Marketing Tools
- A/B Testing
- API
- Activity Dashboard
- Activity Tracking
- Automated Publishing
- Automated Scheduling
- Calendar Management
- Campaign Analytics
- Campaign Management
- Campaign Planning
- Campaign Scheduling
- Campaign Segmentation
- Click Tracking
- Commenting / Notes
- Contact Management
- Content Library
- Content Management
- Conversion Tracking
- Customer Segmentation
- Customizable Branding
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Data Visualization
- Drag & Drop
- Email Marketing
- Engagement Analytics
- Image Library
- Keyword Filtering
- Monitoring
- Multi-Account Management
- Multi-Campaign
- Multi-Channel Management
- Multi-Channel Marketing
- Performance Metrics
- Post Scheduling
- Real Time Analytics
- Real Time Data
- Reporting & Statistics
- Reporting/Analytics
- Social Advertising
- Social Media Integration
- Social Media Monitoring
- Social Performance Management
- Social Promotion
- Tagging
- Third Party Integrations
- Trend Analysis
- Visual Analytics
- Workflow Management
Supply Chain Management Software
- API
- Accounting
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Audit Management
- Audit Trail
- Barcode / Ticket Scanning
- Bills of Material
- Compliance Management
- Customizable Reports
- Data Visualization
- Demand Forecasting
- Document Management
- EDI
- Forecasting
- Import/Export Management
- Inventory Management
- Inventory Optimization
- Inventory Replenishment
- Inventory Tracking
- Invoice Management
- Monitoring
- Multi-Channel Management
- Multi-Location
- Order Fulfillment
- Order Management
- Order Tracking
- Procurement Management
- Purchase Order Management
- Purchasing & Receiving
- Quotes/Estimates
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Reporting
- Real-time Updates
- Reporting & Statistics
- Reporting/Analytics
- Returns Management
- Sales & Operations Planning
- Sales Orders
- Shipping Management
- Status Tracking
- Supplier Management
- Supply Chain Management
- Third Party Integrations
- Transportation Management
- Warehouse Management
- Workflow Management
Dynamics 365 Alternatives
More Dynamics 365 alternatives
Dynamics 365 Reviews
Read all reviewsOverall rating
Average score
Ty C.
-
Overall Rating5 /5
-
Ease of Use5 /5
-
Features & Functionality5 /5
-
Customer Support5 /5
-
Value for Money5 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 2019/11/15
"Dynamics in a league of it's own"
Comments: I have tried other CRM's in my career but none of them come close. The future of this product is incredibly bright and the cost to entry is so low that there is no reason not to give it a shot if you think it can help you. The Microsoft account management team will work with you to find the right fit for your needs and set you up for success.
Pros: I have used this software for over 7 years and over those years have seen it grow and improve at a remarkable rate. With the introduction of Flow/Power Automate and Canvas Apps the abilities of this business application stack are unmatched. You are truly only limited by your own imagination. Microsoft provides great account management resources that will help keep you on the cutting edge. From a price perspective, Dynamics is very competitive. What you get out of the box cannot be touched by any competitor namely, Salesforce. You will spend a fortune to get the same utility from a Salesforce implementation. Salesforce and competitors also do not have anything like Azure. Having all of your business application ecosystem under such an umbrella is incredibly powerful.
Cons: I have had less than ideal interactions with support. Mostly they are positive but often times they don't typically know enough about the product and will ask me for information that i already provided in detail upon initial case submission. That being said, this product is innovating and improving so much you can't possibly expect all the people supporting it to be 100% on top of their game. They SHOULD be but realistically you are going to run into people that are just intermediaries between you and someone that can actually help. This isn't really a Dynamics issue at all but you will need to rely on support if you go with an online installation.
- Reviewer Source
- Reviewed on 2019/11/15
Faruk A.
-
Overall Rating4 /5
-
Ease of Use3 /5
-
Features & Functionality4 /5
-
Customer Support5 /5
-
Value for Money4 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 2020/12/01
"Gets the job done but a little rigid CRM"
Comments: We used Microsoft tools in our entire organization. The best part of getting Dynamics 365 was the easiness of integration. All softwares and online tools work very well altogether. We never had any compatibility issues or we never spent much time to integrate other systems to MS Dynamics 365. Moreover, majority of the other tools we used already had the integration option to it. As a salesperson, I used CRM every single day. I like the contact management. Since I use Office, it was so easy to use email and Skype together on the CRM, and I was able to keep a track of every single action. I was OK to use it but if they could improve the UI, it can be a great tool. They may offer some packages for smaller teams as well.
Pros:
Easy integration with the other tools - even they are not from Microsoft
CRM gets the job done
Easy contract management with DocuSign and MS Drive
CRM structure for the leads and potentials
Customization options
Reports are enough for a regular sales team but it is possible to get custom and advanced reporting
Access management is better than many other CRMs
Cons:
The user interface can be improved
The whole system for CRM is too rigid and not that user friendly like a few other competitors
It is a good solution for large companies but if you have a team less than 50 people, maybe there could be more budget options - of course with less features
- Reviewer Source
- Reviewed on 2020/12/01
Fon A.
-
Overall Rating5 /5
-
Ease of Use5 /5
-
Features & Functionality4 /5
-
Customer Support5 /5
-
Value for Money4 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 2021/03/12
"Helps the company and customers to improve their communications."
Comments:
Since having this product, we have seen an increase in company revenue due to increase in sales as this product helps us to facilitate communications between the company and its clients.
Also the overall techniques which helps employees to be attentive to customers helped us greatly in the overall growth of our company.
Pros:
The possibility of interacting between users and clients, and its ease of use is what makes Microsoft Dynamics 365 the best. In addition, it's interface also makes it very easy and straight forward to register negotiations between user and clients.
Due to the need of our company to grow financially and to also generate trust between the company and its clients is what made us to implement and use Microsoft Dynamics 365.
Cons: The scripts of Microsoft Dynamics 365 affects its performance to an extend, and the program is also unpleasant when used on a tablet when one is out and about. These a what I like least about the product.
- Reviewer Source
- Reviewed on 2021/03/12
Matthew R.
-
Overall Rating2 /5
-
Ease of Use1 /5
-
Features & Functionality2 /5
-
Customer Support1 /5
-
Value for Money2 /5
-
Likelihood to Recommend
- Reviewer Source
- Source: SoftwareAdvice
- Reviewed on 2018/03/09
"Unresponsive, unintuitive, bug-riddled"
Comments: I DO NOT recommend this product to ANYONE. The features which work only do so after weeks spent learning the software's bugs and avoiding them. This is not a finished product, and in the two years I have used it not a single issue has been resolved. Have the developers even attempted to use this? I am so far beyond being understanding of this thing's shortfalls, and I hope this is apparent in my review. Give my company a refund so that the money which Microsoft has NOT earned can be distributed to the employees who have spent hours of unproductive time compensating for Microsoft/D365/CRM's shortcomings.
Pros: It promises to deliver a comprehensive client management system, databases information for perusal by its users, and has a lot of potential.
Cons: The user interface is atrocious. Pages which should be full windows are contained in scroll bars in my browser window Tables within these windows are not scaleable and are improperly scaled. This cuts off row lables, column headers, and information which I would like to read but cannot Drop-down menus are not generated automatically Timesheets are sliding-windows nested within sliding-windows nested within sliding windows, all of which are compressed to less than half the height of my screen by an incompressible block of data. Timesheets wipe information without warning. New lines added to timesheets occasionally do not register, do not save, prevent submissions for review, and are undetectable until I close the timesheet, the information I entered is wiped, and I spend an hour trying to discern which portions of my billable (BILLABLE! I work by the hour, time spent on this costs my company money, costs me money by way of lost income earned in performance reviews, blatantly ruins my day, and ruins the fidelity of my timesheets by forcing me to try and back out my work for the day) The TIMER feature in timesheets, a STOPWATCH feature that should be a simple start/stop, cannot properly roll over between hours. If you restart the timer on a line, because (god-forbid) you start a task and the timer, stop the task and a timer, start a new task and a new timer, stop a new task and a timer, and restart the original task and its timer, the thing cannot simply add more time to the original line. No, when it reaches the next hour (1.4 -> 1.9 -> 2.0 -> 2.1 is expected and correct behavior) it just fails entirely, and continues to neglect full hours going forward. (1.4 -> 1.9 -> 0.0 -> 0.9 -> 0.0 -> 0.9 -> 0.0 -> 0.9). This is a baseline thing which i would consider only a slight step up in difficulty from not deleting my activity description (which CRM does frequently) But why am I having to rank timesheet features by difficulty? My company has paid for Dynamics 365 services, and it is functional to the minimum degree. Contact entries cannot be related to more than 3 cases? The "Recent Cases" table on the right is not one table - it's FIVE IDENTICAL TABLES arranged vertically along the right side of the screen. Of these, the top and the bottom entries CANNOT be used, and attempting to associate the Contact to a Case returns an error. The MIDDLE THREE tables only accept ONE ENTRY each - my contact is associated with DOZENS of case files, and I am limited to THREE? This list goes on. This product is awful. This is absolutely awful. DO NOT purchase this product. I am a baseline wage-earner in my company, and am not whatever customer-relations / customization employees Microsoft use to field customer complaints / cater this service, but whatever they are doing is doing done poorly.
- Reviewer Source
- Source: SoftwareAdvice
- Reviewed on 2018/03/09
April L.
-
Overall Rating5 /5
-
Ease of Use5 /5
-
Features & Functionality5 /5
-
Customer Support5 /5
-
Value for Money5 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 2021/02/04
"Multifunctional Top of The Line Software."
Comments: Microsoft Dynamics 365 is an extraordinary programming to utilize. I prescribe Microsoft Dynamics 365 to all the forthcoming clients. It has extraordinary and splendid highlights. It is an efficient programming and its abilities are incredible. This software has given us numerous new capacities, for example, Upgrade dynamic Improve business measure results Drive advancement Improve business measure readiness Improve client relations/administration Drive income development Cost the board Improve provider or accomplice connections Make inward/operational efficiencies Lessen time to advertise
Pros: Microsoft Dynamics 365 is an incredible apparatus for booking and making work processes viable. With Microsoft Dynamics 365, we can deal with our staff individuals in an expert way. The dependability of Microsoft Dynamics 365 is something worth being thankful for that I have been enjoying about the instrument. It has been not difficult to utilize and alter.
Cons: Disdaining Microsoft Dynamics 365 has not been a possibility for us. I'm intrigued by Microsoft Dynamics 365. It has been a splendid programming. I like its dependability. It is so noteworthy. I'm a glad customer. Microsoft Dynamics 365 is incredible and solid. It makes field the executives of our staff individuals smooth and noteworthy. It likewise makes it basic for us to oversee client connections without any problem. It has been the best.Microsoft Dynamics 365 is a quality programming to utilize. It has quality highlights. We won't change things by any means. The ideal-ness of the merchant's reactions makes things astonishing.
- Reviewer Source
- Reviewed on 2021/02/04
