PrimePay

PrimePay

by PrimePay

Who Uses PrimePay?

PrimePay believes in the power of small business. Since 1986, we have been helping small businesses get back time in their day to focus on what matters most.

What Is PrimePay?

It's true, you can love payroll. Our all-in-one payroll, tax, and HR solution is quicker than ever. Once your payroll is done, so are your taxes. We guarantee 100% tax compliance with federal, state and local regulations. Included with our payroll service is our free HR advisory solution. This service helps you stay compliant and empower your employees through handbooks, provided training and more.

PrimePay Details

PrimePay

http://primepay.com/

Founded 1986

PrimePay Pricing Overview

PrimePay does not have a free version but does offer a free trial.

Free Version

No

Free Trial

Yes

Deployment

Cloud, SaaS, Web

Training

Live Online

Webinars

Documentation

Support

Business Hours

Online

PrimePay Features

Payroll Software
401(k) Tracking
Benefits Management
Check Printing
Direct Deposit
Multi-Country
Multi-State
Payroll Outsourcing
Payroll Reporting
Self Service Portal
Tax Compliance
Vacation/Leave Tracking
W-2/1099 Preparation
Wage Garnishment

PrimePay Reviews

Showing 5 of 105 reviews

Overall
4,5/5
Ease of Use
4,4/5
Customer Service
4,4/5
Features
4,3/5
Value for Money
4,4/5
Shannon M.
Partner/Director of Operations
Individual & Family Services, 13-50 Employees
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 2018/12/18

"PrimePay Good Service"

Comments: PrimePay in general has been very responsive to our needs and requests. Having worked with multiple payroll companies in the past, I appreciate the large array of features combined with high touch customer service. I definitely recommend them.

Pros: The software is more customizable than most. The customer service and responsiveness is quite good for a payroll company. PrimePay manages to deliver high quality features like a large company, but more high touch service like a smaller company.

Cons: There is a limit to customization. The software cannot show a running tally of a person's hours worked per workweek on their time card in the mobile version. This has caused our mobile employees some issues in the field because they must manually add their timecards to stay on track for weekly hours and avoid unauthorized overtime.

Vendor Response

by PrimePay on 2018/12/19

Thank you for your detailed review, Shannon. We highly value your feedback and strive to do everything we can to meet the needs of our clients. This information will be used to improve our products and services.

- Team PrimePay

  • Reviewer Source 
  • Reviewed on 2018/12/18
Shannon M.
Owner/Director of Operations
Individual & Family Services, 13-50 Employees
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    4/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 2019/08/02

"PrimePay Timeworks and Payroll"

Comments: We have been able to address the majority of our needs and concerns with the Timeworks product. The personal assigned rep for payroll is a great benefit. We had repeatedly requested an increase to functionality with Timeworks. We were told it wasn't possible, however we found out that there was an upgrade to the Timeworks app that addressed the particular issue. While we were pleased with that, we were never informed this upgrade had been done or was available, so we missed out on the use of the upgraded product for nearly a year before we discovered it had been released.

Pros: It is customizable and tailored to our business needs. The previous functionality issues with Timeworks have been addressed with the upgrade.

Cons: It does occasionally have "bugs" especially with the geotagging feature. Since geotagging is a requirement for regulatory compliance within our business, we must monitor this carefully.

Vendor Response

by PrimePay on 2019/08/06

Thank you for your review, Shannon! We are so happy to see that you like our customizable Payroll service. We will be sure to share your sentiments with our team! Have a great day. - Team PrimePay

  • Reviewer Source 
  • Reviewed on 2019/08/02
Lindsay C.
Owner
Oil & Energy, 13-50 Employees
Used the Software for: 1-5 months
  • Overall Rating
    1/5
  • Ease of Use
    1/5
  • Features & Functionality
    1/5
  • Customer Support
    1/5
  • Value for Money
    1/5
  • Likelihood to Recommend
    0/10
  • Reviewer Source 
  • Reviewed on 2019/10/25

"Worst experience EVER"

Comments: Then after a month of working with them, they did not have direct deposit set up for the second payroll; Friday morning our employees were not paid. I spent the morning at the bank setting up a wire transfer and notifying all of our employees of the situation.
Needless to say, I should have just went with ADP when they initially bought out Wells Fargo. I just completed all documentation to make the switch and I 100% regret ever looking Prime Pays way.
Oh, and when I discussed the endless list of issues with Vice President Of Sales, his conclusion was Murphy's Law. So that gives you an idea of how they'll get to the bottom of your issues over at prime pay.

Pros: there were zero pros with your company.

Cons: I switched to primepay after wells fargo was bought out. I worked with primepay for two payroll runs and I truly don't believe I could have possibly received a more unprofessional experience. Rather than receiving all documents required, they trickled in over the course of two weeks. If they call and you don't answer, expect 4 more calls, voicemails, emails, and texts because they have zero sense of respect for anyone else's time.
I requested a manager in hopes of receiving a more professional experience.. I don't believe there is a single professional in their sales department all the way up to their VP of sales. what . a. joke.
THEN the day I sent over my company's voided check, was the same day my business checking account was compromised (VIA ACH meaning my account number and routing number was used which has never happened before. Thousands of dollars.) I do not believe this to be a coincidence, and I don't believe their emails are secured.
Moving on, I was promised that all of our employees would receive direct deposit beginning on first payroll as all of our employees are scattered across the country on various projects. I started this transition two weeks before payroll was due for this reason. They did not meet this agreement.

  • Reviewer Source 
  • Reviewed on 2019/10/25
Ananay C.
Office Manager
Law Practice, 13-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2019/12/02

"Great Service but....."

Comments: We are using the Time Clock System as well a complete Payroll Services.

Pros: User Friendliness and Helpful Customer Service Team.

Cons: I wish an email or reminder would be sent when there's system update.

Vendor Response

by PrimePay on 2019/12/03

Hi Ananay, thanks so much for the nice review! We appreciate your business and hope to have many more years with you.

  • Reviewer Source 
  • Reviewed on 2019/12/02
Susan W.
Business Manager
Education Management, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2019/02/22

"Great tool for our School"

Comments: PrimePay improved the efficiency of our payroll saving the school time and money. We are very happy that we made the change to PrimePay.

Pros: The online platform makes it very easy to do payroll in a timely and accurate manner. Prior to converting to PrimePay we used a call in method and input errors would occur that we would not be made aware of until we received the printed copy of the payroll with the checks so correcting errors was always a time consuming process. By having the ability to enter payroll online and check the reports prior to submitting those errors are eliminated. The support staff can address any questions or issues before submission and they are very helpful. The move to direct deposit for all pay was also great.

Cons: The only real oddity is that some of the reports round the number of hours to 1 decimal. For example, 8.25 hours would show as 8.3 which does not make sense from a time recording standpoint. The platform did not start out that way but after an upgrade by PrimePay the reports changed to that odd format.

Vendor Response

by PrimePay on 2019/02/27

Thank you so much for your thoughtful and informative review, Susan. We are so glad to see that we have been able to save you both time and money while providing you with a reliable and accurate service. We highly value this feedback and will continue to work toward improving our platform.

- Team PrimePay

  • Reviewer Source 
  • Reviewed on 2019/02/22