---
description: Learn more about Hello Customer price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Hello Customer Price, Reviews & Features - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Customer Experience Software](/directory/30671/customer-experience/software) > [Hello Customer](/software/156650/hello-customer)

# Hello Customer

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> AI Voice of Customer platform that analyzes feedback, detects sentiment and categories, and reveals drivers behind NPS and CSAT.
> 
> Verdict: Rated **4.3/5** by 8 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Hello Customer?

European mid-sized and enterprise companies that collect customer feedback at scale and want to analyze VoC data, sentiment, and drivers behind NPS and CSAT.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.3/5** | 8 Reviews |
| Ease of Use | 4.1/5 | Based on overall reviews |
| Customer Support | 4.7/5 | Based on overall reviews |
| Value for Money | 4.3/5 | Based on overall reviews |
| Features | 3.8/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Insider Metrics
- **Founded**: 2015

## Commercial Context

- **Starting Price**: €9 999,00
- **Pricing model**: Per Feature
- **Pricing Details**: Please contact us directly for pricing information.
- **Target Audience**: 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Dutch, English, French, German, Spanish
- **Available Countries**: Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Luxembourg, Monaco, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom, United States

## Features

- Activity Dashboard
- Alerts/Notifications
- Annotations
- Anonymous Feedback
- CES Survey Structure
- CSAT Survey Structure
- Collaboration Tools
- Complaint Monitoring
- Customer Experience Management
- Customer Segmentation
- Customizable Forms
- Customizable Questions
- Customizable Templates
- Dashboard
- Data Extraction
- Data Import/Export
- Data Visualization
- Email Management
- Engagement Tracking
- Feedback Management
- Machine Learning
- Mobile Survey
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Multi-Language
- NPS Survey Structure
- Negative Feedback Management
- Offline Response Collection
- Part of Speech Tagging
- Pulse Surveys
- Question Branching
- Question Library
- Reporting & Statistics
- Reporting/Analytics
- SMS Messaging
- Search/Filter
- Segmentation
- Sentiment Analysis
- Survey/Poll Management
- Surveys & Feedback
- Text Analysis
- Third-Party Integrations
- Trend Analysis
- URL Customization
- Visual Analytics

## Integrations (8 total)

- Freshdesk
- Google Tag Manager 360
- Hotjar
- Pointerpro
- Salesforce Platform
- Snowflake
- Zapier
- Zendesk Suite

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support

## Category

- [Customer Experience Software](https://www.capterra.co.za/directory/30671/customer-experience/software)

## Related Categories

- [Customer Experience Software](https://www.capterra.co.za/directory/30671/customer-experience/software)
- [Survey Software](https://www.capterra.co.za/directory/30092/survey/software)
- [Customer Satisfaction Software](https://www.capterra.co.za/directory/30541/customer-satisfaction/software)
- [NPS Software](https://www.capterra.co.za/directory/32075/nps/software)
- [Customer Engagement Software](https://www.capterra.co.za/directory/30906/customer-engagement/software)

## Alternatives

1. [Hotjar](https://www.capterra.co.za/software/163516/hotjar) — 4.6/5 (539 reviews)
2. [SurveyLab](https://www.capterra.co.za/software/80891/mysurveylab-com) — 4.9/5 (62 reviews)
3. [Birdeye](https://www.capterra.co.za/software/152997/birdeye) — 4.7/5 (702 reviews)
4. [Typeform](https://www.capterra.co.za/software/137289/typeform) — 4.7/5 (945 reviews)
5. [Lucky Orange](https://www.capterra.co.za/software/150695/lucky-orange) — 4.7/5 (260 reviews)

## Reviews

### "Good way to get customer feedback" — 5.0/5

> **Balwinder** | *18 April 2019* | Education Management | Recommendation rating: 8.0/10
> 
> **Pros**: A business can grow only by understanding customer needs and feedbacks. Hello customer is a great and easy way to know your customers in better way and this definitely increases the chance to grow a business efficiently.
> 
> **Cons**: I think this is really a great to reach and know your customers but, the company should increase its popularity.
> 
> It helped me know my customers well.

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### "important tool to work on customer centricity" — 5.0/5

> **Lieven** | *20 January 2023* | Telecommunications | Recommendation rating: 9.0/10
> 
> **Pros**: Easy to use also on integration level, interesting customer insights
> 
> **Cons**: less performant tooling for long surveys
> 
> Great tooling but even more important the great support and the possibility to discuss business challenges

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### "feedback" — 3.0/5

> **isabelle** | *14 November 2019* | Events Services | Recommendation rating: 7.0/10
> 
> **Pros**: objective way of data processing , rather than individual interpretation
> 
> **Cons**: The text interpretation by Isaac in the several languages could be better
> 
> Good collaboration, we have the impression that - although not all the problems are solved -  the remarks are listened to and in the short term small changes happen which make a difference in the way of using the system.

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### "A great tool with a great team" — 4.0/5

> **Navid** | *27 November 2019* | E-Learning | Recommendation rating: 9.0/10
> 
> **Pros**: Hello Customer brings all the NPS data of our different products in one place and helps us to understand our customers better and find out what are the things we should continue doing and what are the things that we should improve on.
It helps us to know points of improvement and create product road maps and understand what are the things that we need to prioritize.
Also, the platform helps to automatically calculate the NPS for different batches of the customers and compare different batches and program feedback and score in order to have a better overview of how a product is doing throughout the time and compared to other products.
On top of that, Hello Customer's team are very friendly and helpful in guiding and helping and response very fast and clear.
We have a great working relationship with them in the past years and happy to continue this relationship
> 
> **Cons**: I would like more control over the Quarantine periods (the system doesn't send multiple surveys to the same customer). In the sense that the Touchpoint can differentiate the quarantine period based on the metadata that we are sending to the platform. So if we are using the same touchpoint for programs A and B, I can set one Quarantine period. However, I would prefer that the touchpoint can differentiate these two and don't count one quarantine for both.
> 
> NPS is one of the key metrics in Mindvalley and we are always striving to improve our products, services, and customer experience and Hello Customer helps us to achieve this goal.

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### "Delivers the promise." — 4.0/5

> **Tayfun** | *22 November 2019* | Electrical/Electronic Manufacturing | Recommendation rating: 7.0/10
> 
> **Pros**: It works as expected and delivers what it says it does.
> 
> **Cons**: Reporting. It's practically useless. Where it displays information that can be used, if you need to capture this information for multiple points (in our case, different regions, divisions and markets) and if you need e.g. 10 different points (in our case, this is more) you have to update your filters 10 times by clearing all options and start filtering from scratch. Total waste of time. Expected improvements, suggestions of usage, etc. were shared 2-3 times, to 2-3 different people and these were never considered although many updates were received to the product, including a big one which looked like a complete overhaul.
> 
> The goal was to send NPS surveys, in the frequency that we'd like, with a quarantine period for customers, by uploading a custom Excel file, in multiple languages. And the product enables this, the way we want.

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## Links

- [View on Capterra](https://www.capterra.co.za/software/156650/hello-customer)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/156650/Hello-Customer/> |
| en-AE | <https://www.capterra.ae/software/156650/hello-customer> |
| en-AU | <https://www.capterra.com.au/software/156650/hello-customer> |
| en-CA | <https://www.capterra.ca/software/156650/hello-customer> |
| en-GB | <https://www.capterra.co.uk/software/156650/hello-customer> |
| en-IE | <https://www.capterra.ie/software/156650/hello-customer> |
| en-IL | <https://www.capterra.co.il/software/156650/hello-customer> |
| en-IN | <https://www.capterra.in/software/156650/hello-customer> |
| en-NZ | <https://www.capterra.co.nz/software/156650/hello-customer> |
| en-SG | <https://www.capterra.com.sg/software/156650/hello-customer> |
| en-ZA | <https://www.capterra.co.za/software/156650/hello-customer> |
| fr | <https://www.capterra.fr/software/156650/hello-customer> |
| fr-BE | <https://fr.capterra.be/software/156650/hello-customer> |
| fr-CA | <https://fr.capterra.ca/software/156650/hello-customer> |
| fr-LU | <https://www.capterra.lu/software/156650/hello-customer> |
| nl | <https://www.capterra.nl/software/156650/hello-customer> |
| nl-BE | <https://www.capterra.be/software/156650/hello-customer> |

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