--- description: Learn more about Zoho CRM price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zoho CRM Price, Reviews & Features - Capterra South Africa 2026 --- Breadcrumb: [Home](/) > [Real Estate CRM Software](/directory/30926/real-estate-crm/software) > [Zoho CRM](/software/155928/zoho-crm) # Zoho CRM Canonical: https://www.capterra.co.za/software/155928/zoho-crm Page: 1 / 281\ Next: [Next page](https://www.capterra.co.za/software/155928/zoho-crm?page=2) > CRM solution that helps businesses with sales force automation, process management, journey orchestration, marketing automation \& more. > > Verdict: Rated **4.3/5** by 6987 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Zoho CRM? Zoho CRM can be used by businesses of all sizes. Teams can even build a custom version of Zoho CRM. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 6987 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Zoho - **Founded**: 1996 ## Commercial Context - **Starting Price**: US$14,00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Free Edition (CRM for entrepreneurs) - Forever free upto 3 Users. Standard Edition (Sales tracking for Small Businesses) - $14/user/month (billed annually). Professional Edition (Complete CRM for any SME) - $23/user/month (billed annually). Enterprise Edition (CRM for multi-level organizations) - $40/user/month (billed annually). Ultimate Edition (CRM for large-scale organizations) - $52/user/month (billed annually). - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Brazilian Portuguese, Bulgarian, Chinese, Croatian, Czech, Danish, Dutch, English, European Portuguese, French, German, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Polish, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Vietnamese - **Available Countries**: Argentina, Armenia, Australia, Austria, Bahrain, Bangladesh, Belarus, Belgium, Bhutan, Brazil, Canada, Chile, China, Colombia, Cyprus, Denmark, Egypt, Estonia, Finland, France and 42 more ## Features - AI/Machine Learning - Access Controls/Permissions - Appointment Management - Automated Routing - Business Process Automation - CRM - Calendar Management - Campaign Analytics - Campaign Management - Chat/Messaging - Client Tracking - Collaboration Tools - Commenting/Notes - Communication Management - Contact Management - Content Management - Conversion Tracking - Customer Activity Tracking - Customer History - Document Management - Donor Management - Drag & Drop - Email Marketing - Engagement Tracking - Feedback Management - For Financial Institutions - For Insurance Industry - For Sales Teams/Organizations - Incentive Management - Interaction Tracking - Landing Pages/Web Forms - Lead Distribution - Lead Generation - Live Chat - Loyalty Program - Marketing Automation - Multi-Channel Data Collection - Onboarding - Performance Metrics - Pipeline Management - Reporting/Analytics - Rewards Management - Sales Activity Management - Sales Planning - Sales Reports - Scheduling - Survey/Poll Management - Surveys & Feedback - Task Management - Workflow Configuration ... and 70 more features ## Integrations (70 total) - 2iNova Practice Management Software - ActiveCampaign - Avaya Experience Platform - Bedrock Data - Box - Docusign - Dropbox - Eventbrite - GetResponse - Gmail - GoTo Meeting - Google Ads - Google Analytics 360 - Google Calendar - Google Drive ... and 55 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Real Estate CRM Software](https://www.capterra.co.za/directory/30926/real-estate-crm/software) ## Related Categories - [AI Sales Assistant Software](https://www.capterra.co.za/directory/34135/ai-sales-assistant/software) - [CRM Software](https://www.capterra.co.za/directory/2/customer-relationship-management/software) - [Financial CRM Software](https://www.capterra.co.za/directory/30562/financial-crm/software) - [Construction CRM Software](https://www.capterra.co.za/directory/30657/construction-crm/software) - [Customer Experience Software](https://www.capterra.co.za/directory/30671/customer-experience/software) ## Alternatives 1. [Bigin by Zoho CRM](https://www.capterra.co.za/software/204998/bigin-by-zoho-crm) — 4.7/5 (738 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.co.za/software/61368/salesforce) — 4.4/5 (18801 reviews) 3. [HubSpot CRM](https://www.capterra.co.za/software/152373/hubspot-crm) — 4.5/5 (4477 reviews) 4. [Dynamics 365](https://www.capterra.co.za/software/157279/dynamics-365) — 4.4/5 (5842 reviews) 5. [Kylas Sales CRM](https://www.capterra.co.za/software/210630/kylas) — 4.8/5 (619 reviews) ## Reviews ### "One of the best CRMs out there" — 5.0/5 > **Ron** | *30 July 2025* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: The amount of functionality retained in the mobile app is amazing. It is by far the most useful mobile app out of the many CRMs I have tried. Also the product is extremely customizable - I find it to be a perfect fit for my business and my sales process. > > **Cons**: There weren't many things I didn't like about Zoho. There is a substantial learning curve, due to the depth of customization and features available. > > I had used Zoho in the past, and so it was a very easy decision with my newest venture. It fits my needs perfectly and does an incredible job of helping me manage my business and sell. ----- ### "Strong CRM to support a growing company\!" — 4.0/5 > **Verified Reviewer** | *16 January 2026* | Insurance | Recommendation rating: 8.0/10 > > **Pros**: I love that there is a free version for us to use while we are at a stage of growth where we are evolving from spreadsheets (free, but messy) and to a real platform that can support us\! > > **Cons**: I wish I could load update information fields for contacts or accounts as I am uploading. Legit the only challenge I've run into thus far in using this platform. I've used several other CRMs in my career and Zoho is the most intuitive. > > Does what we need it to do, super easy to onboard any new team members, and I haven't had to use customer support\! While the team at Zoho is likely awesome, especially given the product quality, I've been sufficiently satisfied since joining\! ----- ### "Worst Customer Service; Rep \[sensitive content hidden\] unhelpful" — 1.0/5 > **Joseph** | *11 February 2026* | Professional Training & Coaching | Recommendation rating: 0.0/10 > > **Cons**: We have used Zoho services operationally, but our experience with Zoho’s billing and account management has been unacceptable. For more than two months, Zoho was unable to correct billing issues on its own systems after transitioning our account from annual to monthly billing. During that time, Zoho repeatedly threatened service suspension despite being unable to provide a functioning invoice or payment method. When a usable invoice and payment link were finally provided late on a Friday afternoon, Zoho suspended our services less than 48 hours later for “non-payment,” without prior notice that immediate payment was required and without allowing any reasonable payment window (e.g., net 7). This occurred despite Zoho being fully aware that the delay was caused entirely by its own billing failures. Requests for accommodation, escalation, or direct communication were denied. Services were effectively held until payment was made the same day. The product may be viable, but Zoho’s billing controls, escalation process, and customer accountability are deeply flawed. Business customers should carefully consider the operational risk created by these practices. ----- ### "Weak Customer Support and After Sales Support" — 1.0/5 > **Philip** | *15 April 2026* | Retail | Recommendation rating: 0.0/10 > > **Pros**: Great features and a good range of interconnected products. This should be great and everyone should sign up but... > > **Cons**: Appalling lack of customer service. Impossible to get a timely or logical response to an obvious problem caused by Zoho. > > I've open multiple tickets over 5 days and got just 1 canned illogical generic response. The customer support is pathetic and non-existence. I've got an IT degree and provided all the info and background to resolve the situation. Zohio is cheap, but don't do it as you're on your own if there is an issue and you just can't get a resolution to even obvious and simple problems. ----- ### "Good CRM, better with the whole Zoho Suite" — 4.0/5 > **Verified Reviewer** | *28 October 2025* | Automotive | Recommendation rating: 7.0/10 > > **Pros**: CRM management with plenty of features, customizations and all you can expect from a modern CRM. It's biggest advantage? If you use the whole Zoho Suite, everything is connected and you can improve your company A LOT. Among that, it's a good CRM. > > **Cons**: As all Zoho apps, configuration it's a little bit complicated, permissions are sometimes ultra complex to understand, and some adjustments need to be done by the OWNER of the installation, which is only ONE account and can do some administrative things. Another con is definitely support, which honestly it's not the best. > > More than 2 years using it as main CRM, for managing accounts in Spain, Portugal and Italy. Connected with the rest of the Zoho ecosystem, specially with Projects, Sprints, Books and Analytics. ----- Page: 1 / 281\ Next: [Next page](https://www.capterra.co.za/software/155928/zoho-crm?page=2) ## Links - [View on Capterra](https://www.capterra.co.za/software/155928/zoho-crm) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data