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What Is Zoho CRM?

Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management in a single business system!

Who Uses Zoho CRM?

Zoho CRM can be used by businesses of all sizes. You can even build your own version of Zoho CRM. Sell smarter and faster with Zoho CRM.

Where can Zoho CRM be deployed?

Cloud-based
On-premise

About the vendor

  • Zoho
  • Founded in 1996

Zoho CRM support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Armenia, Australia, Austria, Bahrain, Bangladesh and 54 others

Languages

Arabic, Brazilian Portuguese, Bulgarian, Chinese, Croatian and 22 others

Zoho CRM pricing

Starting Price:

US$20,00/month
  • Yes, has free trial
  • Yes, has free version

Zoho CRM has a free version and offers a free trial. Zoho CRM paid version starts at US$20,00/month.

About the vendor

  • Zoho
  • Founded in 1996

Zoho CRM support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Armenia, Australia, Austria, Bahrain, Bangladesh and 54 others

Languages

Arabic, Brazilian Portuguese, Bulgarian, Chinese, Croatian and 22 others

Zoho CRM videos and images

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Features of Zoho CRM

  • AI/Machine Learning
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Automated Routing
  • Business Process Automation
  • CRM
  • Calendar Management
  • Calendar/Reminder System
  • Campaign Analytics
  • Campaign Management
  • Cataloging/Categorization
  • Channel Management
  • Chat/Messaging
  • Client Management
  • Client Tracking
  • Client/Property Matching
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Contact Database
  • Contact Management
  • Content Delivery
  • Content Library
  • Content Management
  • Contract/License Management
  • Conversion Tracking
  • Customer Activity Tracking
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Social Profiles
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Document Management
  • Document Storage
  • Donor Management
  • Drag & Drop
  • Drip Campaigns
  • Email Management
  • Email Marketing
  • Email Templates
  • Engagement Tracking
  • Feedback Management
  • For AEC Industry
  • For Financial Institutions
  • For Insurance Industry
  • For Mac Devices
  • For Nonprofits
  • For Real Estate
  • For Sales Teams/Organizations
  • For Small Businesses
  • For Startups
  • For iPad Devices
  • Forecasting
  • Goal Setting/Tracking
  • Incentive Management
  • Interaction Tracking
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Live Chat
  • Loyalty Program
  • Marketing Automation
  • Meeting Management
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Marketing
  • Multi-Language
  • Negative Feedback Management
  • Opportunity Management
  • Performance Management
  • Performance Metrics
  • Pipeline Management
  • Predictive Analytics
  • Prioritization
  • Project Management
  • Prospecting Tools
  • Quota Planning
  • Quotes/Estimates
  • ROI Tracking
  • Real Time Data
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Rewards Management
  • Role-Based Permissions
  • Sales Activity Management
  • Sales Approval
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Planning
  • Sales Reports
  • Sales Trend Analysis
  • Scheduling
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Social Marketing
  • Social Media Integration
  • Social Media Monitoring
  • Social Promotion
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Template Management
  • Territory Management
  • Text Analysis
  • Third Party Integrations
  • Third-Party Integration
  • Training Management
  • User Management
  • Visual Analytics
  • Web-based Deployment
  • Website Visitor Tracking
  • Widgets
  • Workflow Configuration
  • Workflow Management

Zoho CRM Alternatives

Salesforce B2B Commerce offers buyers the seamless, self-service experience of online shopping with all B2B functionality they need.
Sales force automation solution that helps businesses monitor stock statements, schedule official tours, and manage CRM activities.
Insightly is the modern, affordable CRM that teams love.
Integrated business management solution that automates financial, customer relationship and supply chain processes.
An open-source suite of integrated apps to manage CRM, PoS, Website, eCommerce, Sales, Accounting, Warehouse, HR, Marketing, and more.
SugarCRM is one of the world's leading CRM solutions, ideal for organisations with between 50 to 5,000 employees across all industries.
Sales Execution Platform built to help you sell faster. Prioritize leads & tasks, recommend actions, and help your team execute them. Learn more about LeadSquared
monday.com is a cloud Work OS, where teams run their projects and everyday work, whether they are in the office, home or on-the-go. Learn more about monday.com
Increase control over your small or midsize business with SAP Business one - a software designed to grow with you.

Reviews of Zoho CRM

Average score

Overall
4,3
Ease of Use
4,1
Customer Service
4,1
Features
4,3
Value for Money
4,3

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1 000
  • >1 001
Karan
Karan
Software Developer in India
Verified LinkedIn User
Information Technology & Services, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Zoho CRM: A powerful CRM Analytics tools in the IT Services.

5,0 2 months ago New

Comments: Very useful and positive! In workflow management, the design of Zoho is better and plentiful simpler than any other CRMs. We have widely used varying from the cheapest ones for delivering clients-related issues with the help of Zoho. It has also offers all the standard functionality, and progress-flow management and navigation are simple inside this CRM portal.

Pros:

Based on my designation and roles in IT, I liked the Zoho CRM Portal the most. Whenever I used the first time I was astonished that this business management software was different in comparison with others as well as managed by all businesses of the different sizes of enterprises in this era. With the help of this automation software, I can easily assign, manage, track, finalize, etc. the different types of tasks in the software development field. The most amazing thing is that it's a solid automation platform for small as well as small businesses.

Cons:

The Complexity has an issue with ZOHO CRM. Many people don't know how to use these services. Need to take a Webinar about this product like advantages, how to use, business logic, implementation & integration in cloud computing.

IRFANUDEEN
IRFANUDEEN
Lead Business Development Associate in India
Verified LinkedIn User
E-Learning, 201–500 Employees
Used the Software for: 6-12 months
Reviewer Source

Optimal Sales Hygiene: A Recommended CRM Routine

4,0 last month New

Comments: I really give 4 out of 5 stars for Zoho CRM from my personal experience. Every lead management stages, lead stage insights, and lead details column are sufficient enough to do the best lead management.

Pros:

Zoho CRM offers high customization and comprehensive feature, it works as a best full-featured CRM tool for Sales and Marketing team.

Cons:

Nothing to list as a dislike about Zoho CRM, every features are best in it. I can say the price should be little more competitive than other CRM tools.

Osman
Marketing Support Manager in Honduras
E-Learning, 201–500 Employees
Used the Software for: 6-12 months
Reviewer Source

Zoho for customer management and marketing initiatives

3,0 last week New

Pros:

The user interface that offers and the different integration with different products that Zoho as well offer for different departments for the company

Cons:

There is still a need to have native integrations with other applications

Ed
Studio Owner in US
Photography, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

The Backbone of My Business

4,0 3 months ago

Pros:

As a Zoho One user, I love the combination of more than a dozen business tools that I've used in pieces before. Now, they are all connected and integrated. The list of functionality and critical features is so long... This is truly the backbone of my photography studio. I thought I'd just get a CRM but with the automation and interconnection between the suite components, I just dove in!

Cons:

The main gripe comes with the slow implementation of some bug fixes and shortcomings. The forums are filled with users' requests for some of the industry-standard features, to which we keep hearing "in progress" or "no timeline". Some of such discussions take months and even years... It could be that the company bit more than it could chew, as the resources on some projects surely run thin, while other projects thrive.

Alternatives Considered: HubSpot Marketing Hub and HubSpot CRM

Reasons for Choosing Zoho CRM: Costs and breadth of services. Zoho is unbelievably affordable for the smallest of businesses, offering all they need.

Switched From: Salesforce Platform

Murat
CEO in US
Medical Devices, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Good CRM with room for improvement

5,0 3 weeks ago New

Comments: Useful CRM with great functionality. Need to spend the time and set it up.

Pros:

Complete CRM solution for reasonable price.

Cons:

All ZOhO products are separate and in order to work together they need to be externally synced.

Alternatives Considered: HubSpot CRM

Reasons for Switching to Zoho CRM: Zendesk, intercom, Dixa, Salesforce. And Notion.