Who Uses This Software?
ADP Workforce Now serves clients across nearly every industry who are looking to manage their human capital management needs across HR, payroll, benefits, talent, time & labor, analytics and more.
Average Ratings3 901 reviews
- Overall 4.3 / 5
- Ease of Use 4.2 / 5
- Customer Service 4.1 / 5
- Features 4.2 / 5
- Value for Money 4.1 / 5
- Free Version No
- Free Trial No
Cloud, SaaS, Web
Mobile - iOS Native
Mobile - Android Native
- Founded 1949
Save time and money and gain peace of mind with ADP Workforce Now, the easy-to-use and complete human capital management solution for companies with more than 50 employees. Built from the ground up with a single database, the fully integrated ADP Workforce Now suite features Human Resources, Payroll, Benefits, Talent Management, Time & Labor Management, Compliance, and Analytics capabilities. Workforce Now also integrates simply and securely with other HR and business applications.
- 360 Degree Feedback
- Applicant Tracking
- Benefits Management
- Compensation Management
- Employee Database
- Employee Profiles
- Payroll Management
- Performance Management
- Recruitment Management
- Self Service Portal
- Time & Attendance Management
- Time Off Management
- 360 Degree Feedback
- Compensation Management
- Custom Rating Scales
- Customizable Templates
- Individual Development Plans
- On-going Performance Tracking
- Peer Appraisals
- Review Cycle Tracking
- Self Service Portal
- Skills Assessments
- Weighted Performance Measures
- Budgeting & Forecasting
- Contractor Management
- Employee Lifecycle Management
- Labor Projection
- Performance Appraisal
- Recruiting Management
- Skills Tracking
- Time & Attendance
- Variable Workforce
WorkforceNow Most Helpful Reviews
Reviewed on 2019/08/29
Comments: After the implementation process, as painful as it was, the system seems to be a little smoother and working correctly. Still finding some items that are needing fixed from the lack of attention from our previous account managers.
Pros: ADP has automated several process that used to be manual.
Cons: The implementation process was very difficult and lasted over a year. It took almost a year to find a good Account Manager. The continued updates. Just seems that every week I go in and something has changed. The ACA reporting is still a little clunky.
Reviewed on 2019/08/27
Comments: I have been expanding the functions within WFN - we added time and attendance this year and plan on using other feature to help us grow and scale our payroll. I find as the complexities of our payroll increases, WFN can handle and grow with us.
Pros: The flexibility it provides. Depending upon the company's complexities - you can use as little or as much as you need from the system. It integrates with other systems too (Workday, etc) to help automate processes.
Cons: It is a difficult to have multiple payroll runs at the same time. When you are in a public company with stock and regular payroll runs on the same day - the system can do it - but it is not easy to flow between the two payroll runs.
Reviewed on 2019/04/30
ADP Workforce Now-Most used and advanced Human Capital Management Solutions
Comments: Our company’s overall experience has been extremely good except for the customer service part, which has now improved as compared to earlier. We have no plans to move to any other software since our entire team is very well versed with this software.
ADP Workforce Now is a wholesome web-based human resource capital management system designed to assist and automate company’s HR processes including payroll management, benefits, time and labor management, compliance etc.
This tool also provides the API, which facilitates the smooth integration with other HR business application including any internal software that you may have. We have been using this software for almost 5 years now and the experience has been amazing. The entire application is user friendly and easy to manage with a supportive customer service.
It also facilitates our employees to register into the system whose paycheck has been processed once and they can view their paystubs online, which reduces our burden of sending the paystubs separately.
The entire process of payroll including the tax processing, sick time filing (if applicable), PTO management etc. is simplified through this application.
The benefit enrolment/waiving process is also easier with all the documents placed under different sections of the consultant’s file.
Cons: The customer support team is cooperative but getting answers from them could be tedious. You have to be on call for almost 15-20 minutes before you could hear a human voice. The response time over emails is not so fast as well. It may take from 4-5 hours to a day to get an answer sometimes.
Reviewed on 2019/02/01
Easy to Use and Easy to Manage
Our company transitioned to ADP 3 years ago and in the past three years I have really grown to like ADP.
- Easy to manage my PTO and see balances
I can easily log into ADP and see how much balance is left. Previously I had to wait for my paycheck to look at it and keep note of it. Otherwise everything was stored on the SAP system and SAP codes were too hard to remember. I like the online platform a lot better with ADP.
Apply for PTO is also a piece of cake. Simply choose the date (calendar is shown on right) and submit the hours.
ADP is really good about notifying the user if there is any mails waiting in the inbox. Any approvals or disapprovals, documents and announcements on ADP gets sent straight to my work email and it helps me to remember that I should go and check it out.
- Everything in one place
All my Paychecks, Tax Documents, Health and Dental Benefits, Policies etc are on one spot. They are all properly placed under specific tabs so after some clicking around I was able to easily get to the page I needed too.
I also like that I can download my information and documents in a pdf format and store it computer for later access. I no longer have to email HR and ask for my tax document if I lost it or ask what is the health/dental plan i enrolled in.
Even enrolling or changing the benefits plan is super easy and it is all done inside the ADP at the beginning of each year.
- Outdated look
I think ADP could enhance their website a bit more than what it is. I do like their simplicity however more helpful links in the front page would be nice so that I do not have to click through 3 pages to submit a PTO.
- More details needed
I would prefer each page to have some details on what this page is for and how it can be used. Some sort of front page explanation would be nice. The first few months I emailed my HR every single time to figure out how to do the simplest of things
- Update takes time
When there is an updated I have notice some delays. Whether it be on my PTO approval or my salary increase. The system updates takes the longest.
Reviewed on 2018/12/13
Leading Payroll Vendor for a Reason
Comments: This is a strong tool once the learning curve is overcome. I have used small, medium, and large payroll platforms and ADP is a true "One size fits all" platform and perhaps my vendor of choice. However, for that ideal fit, it will require diligent implementation and an understanding of the platform and it's features. There are trade-offs: while startup companies such as Zenefits or Namely have a simple user interface and easy to navigate, they also come with system limitations and lack of support compared to the big companies. ADP is the opposite; sometimes quirky and difficult to find what you need, but a truly powerful system with a large support team ready to assist. Choose based on your priorities.
Pros: This is an extremely robust platform with extensive custom functionality. When properly configured and utilized, WorkforceNow can fit practically any business and payroll model, from small businesses to high volume, enterprise-level companies. Service and Support are best in class and will walk you through anything. Tax filings, notice resolutions, and year-end processes are a breeze. Solid tools and modules - Benefits, Reporting Suite, Onboarding, Time Tracking (But you'll pay for it).
Cons: ADP is a legacy company with legacy systems. Because they have been around for so long, some features seem to be "stacked" on from prior versions instead of given an entire overhaul. This can lead to an lack of intuitive UI and UX compared to younger systems like Workday. Implementation team may give you an "out of the box" setup. May require diligent partnership in configuring to your specifications. Pricing may not be as competitive as other vendors and module implementations can add up.