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What Is Freshsales?

Freshsales is a full-fledged sales force automation solution for sales teams. It provides everything a salesperson needs to— attract quality leads, engage in contextual conversations, drive deals with AI-powered insights, and nurture customer relationships. With built-in email, phone, chat, and telephony, Freshsales empowers sales teams with more time for selling by automating the sales process and increases efficiency and productivity in their daily activities.

Who Uses Freshsales?

With Freshsales, businesses can attract, engage, close, and nurture their leads. You no longer need a CRM and five other tools to run your business, just Freshsales CRM will do.

Freshsales Software - AI Insights
Freshsales Software - Deal Management
Freshsales Software - Sales Pipeline
Freshsales Software - Workflow
Freshsales Software - Freshsales contact activities

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Reviews of Freshsales

Average score

Overall
4,5
Ease of Use
4,4
Customer Service
4,5
Features
4,4
Value for Money
4,4

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1 000
  • >1 001
Duncan
Duncan
Content Strategist in Australia
Verified LinkedIn User
Marketing & Advertising, Self Employed
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

An Excellent All-In-One CRM and EDM Platform

5,0 7 months ago

Pros:

Freshsales consolidates virtually every CRM and EDM function that my business needs. I've discontinued my Mailchimp and Zoho subscriptions as a result, and will probably continue cancelling some of my other subscriptions as Freshsales adds more features. The ease of use, capabilities, and value for money are, overall, excellent. I mostly use Freshsales for contact management, collecting self-reported attribution, and email marketing.

Cons:

As with many feature-dense products, there are some parts that are more polished/easier to use than others. I had a fair bit of trouble setting up certain automations, which was made more difficult because a lot of the documentation was out of date (I was saved by Freshworks' excellent support). I also had some trouble setting up self-reported attribution the way I wanted.

Amanda
Amanda
Human Resources Generalist in US
Verified LinkedIn User
Hospital & Health Care, 10 000+ Employees
Used the Software for: 1+ year
Reviewer Source

FreshSales is a CRM that is easy to use and configure

4,0 5 months ago

Comments: Facilitating the organization of all of our potential customers' contact information and email history in one location. You may utilize their reporting function to maintain tabs on sales and top performers, and you can use and build email templates to speed up communication with prospects and customers.

Pros:

Freshsales is an intuitive CRM that is always seeking to better itself. I appreciate that my suggestions are not only heard but also acted upon. It's simple to integrate with your email and offers cross-platform support for apps like Acuity and Google Calendar.

Cons:

If the leads have different addresses, please don't ask for them twice. The CRM software FreshSales will flag a lead as duplicate if there are multiples with the same name.

Martin
Founder in UK
Food & Beverages, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Freshsales is excellent value for money

5,0 last week New

Comments: Excellent experience and now a core tool in our business development plans.

Pros:

Great pipeline set-up and reporting. Value for money is brilliant. Intuitive.

Cons:

Not as slick as some of the bigger brands and doesn't have fancy features.

Pauline
SDR in Spain
Computer & Network Security, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Freshsales Review

3,0 last month New

Pros:

It is a great first CRM when you are a small company just starting your business and growing your database. I started using it in my previous role in a very small startup and it did the job for a while, the knowledge base management is great and quite intuitive. Would definitely recommend for a small budget and small startup.

Cons:

Some of the features were very tricky, the layout is not very intuitive and it is quite hard to see all your information. Once again, if you try to scale or actually do forecast/sales pipeline review, I'm not sure it is the best tool

Becky
Becky
Software Developer in US
Verified LinkedIn User
Hospital & Health Care, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Great customer relationship management system

4,0 3 months ago

Comments: Overall, my time spent working with Freshsales has been really positive. Our sales team's productivity and cooperation have both greatly benefited from this. Because of its intuitive design and abundance of useful features, it has proven to be an invaluable tool in our sales operations.

Pros:

Freshsales' friendly user interface and extensive CRM features are definite pluses. The sales process is simplified because to the lead score and AI-driven insights, which assist prioritize and nurture leads more efficiently.

Cons:

The reporting capabilities, while competent, might benefit from greater customization choices. More granular data could be gleaned from reports if they were more adaptable.