
Who Uses Gorgias?
Shopify, Magento, and BigCommerce stores that want to save time with a smart all-in-one helpdesk solution that helps drives revenue & streamlines the customer service experience.
What Is Gorgias?
Gorgias is the highest-rated customer service and live chat helpdesk for Shopify, Magento & BigCommerce stores.
See customer support requests from email, live chat, phone, and social media in one place. Edit/refund orders, cancel subscriptions, award loyalty points, and more in one click.
Use templates, automation, rules, and macros to cut support time. Your support team will be more productive and your customers will love you.
Get a demo today to see how it works.
Gorgias Details
Gorgias
https://gorgias.io
Founded 2015









Gorgias pricing overview
See pricing plansGorgias has a free version and offers a free trial. Gorgias paid version starts at US$50,00/month.
Starting Price
US$50,00/month See pricing details
Pricing Details
Unlimited users 350 tickets/month included All features
Free Version
Yes
Free Trial
Yes, get a free trial
Gorgias deployment and support
Support
- 24/7 (Live Rep)
- Business Hours
- Online
Deployment
- Cloud, SaaS, Web
- Mobile - iOS Native
- Mobile - Android Native
Training
- In Person
- Live Online
- Webinars
- Documentation
Gorgias Features
Complaint Management Software
- Case Management
- Complaint Classification
- Corrective Actions (CAPA)
- Customer Complaint Tracking
- Feedback Management
- Forms Management
- Issue Tracking
- Quality Assurance Management
- Routing
- Self Service Portal
- Social Media Monitoring
- Survey Management
Customer Communications Management Software
- Batch Communications
- Chat / Messaging
- Content Management
- Email Distribution
- Interactive Content
- Multi-Channel Communication
- On-Demand Communications
- Personalization
- Print Management
- Template Management
- Video Content
View full list of Customer Communications Management Software
Customer Service Software
- Alerts / Escalation
- Appointment Management
- Call Center Management
- Email Management
- Knowledge Base
- Live Chat
- Performance Metrics
- Queue Management
- Self Service Portal
- Social Media Integration
- Surveys & Feedback
- Virtual Assistant
- Workflow Management
Help Desk Software
- Alerts / Escalation
- Automated Routing
- Call Center Management
- Customizable Branding
- Document Storage
- Email Integration
- IT Asset Management
- Interaction Tracking
- Knowledge Base Management
- Macros/Templated Responses
- Multi-Channel Communication
- Network Monitoring
- Real-time Chat
- Remote Access/Control
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Social Media Integration
- Ticket Management
- Workflow Configuration
Live Chat Software
- Canned Responses
- Customizable Branding
- Geo Targeting
- Offline Form
- Proactive Chat
- Screen Sharing
- Third Party Integration
- Transfers/Routing
- Website Visitor Tracking
Gorgias Alternatives
More Gorgias alternativesGorgias Reviews
Read all reviewsOverall rating
Average score

Avishai M.
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Overall Rating5 /5
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Ease of Use5 /5
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Features & Functionality5 /5
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Customer Support5 /5
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Value for Money5 /5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 2018/02/02
"an effective auto-expanding text tool"
Pros:
Gorgias is definitely an effective auto-expanding text tool for Gmail and LinkedIn. The choices menu is gorgeous and enables you to definitely create HTML templates with keyword shortcuts utilizing a simple graphical interface.
When you spend the better a part of your daily projects answering e-mail, you'd prosper to make use of canned responses or quick text to efficient your email replies. If you are using Gmail, Facebook, or LinkedIn for the work, there is a free Chrome extension known as Gorgias which will make your work a bit easier. This free extension provides a couple of fundamental templates for Gmail for example greetings, closing /signature with choices to rapidly incorporate your own. With only a couple of email shortcuts, you need to end up working individuals emails just like a pro. Let's check out the mail templates that you could create using Gorgias to simplify your projects flow.
With the extension installed all you need to do is type a shortcut and press Tab. This will automatically enter the text defined in the template
- Reviewer Source
- Reviewed on 2018/02/02
Verified Reviewer
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Overall Rating4 /5
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Ease of Use4 /5
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Features & Functionality3 /5
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Customer Support4 /5
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Value for Money3 /5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 2020/06/24
"Very nice user friendly helpdesk package but limited marketplace integrations beyond shopify"
Comments: User love it and very few headaches. Some integrations need better docs on how to use advanced functionality.
Pros: Really nice interface, users love it. Very easy to configure. Powerful rules and macro engine, Seamless shopify integration. Support is proactive and good. Developer friendly with good API
Cons: If you want to integrate ebay or amazon, you need a third party add on which is itself limited. Prepare for additional costs. Rules and Macro engine has some limitations when looking to fully automate processes. It could be easier to test rule logic before deploying.
- Reviewer Source
- Reviewed on 2020/06/24
Rileigh B.
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Overall Rating5 /5
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Ease of Use5 /5
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Features & Functionality5 /5
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Customer Support4 /5
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Value for Money5 /5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 2018/06/27
"Excellent! Has saved me WEEKS of time."
Comments: This product saves me so much time I couldn't imagine doing my job without it.
Pros: I love this software. Absolutely one of my favorites out. Because of the nature of my job, I send a lot of emails responses to similar questions, this software allows me to save a response that I felt was good and use it whenever the same question comes up. All I have to do it type the keyword and press tab and its there. Brilliant idea.
Cons: I am very hard pressed to find any cons with this system. It's simple, easy to use, and saves me tons of time. The only issue I have come across is the hot keys not copying correctly into calendar invites but that is only in rare instances.
- Reviewer Source
- Reviewed on 2018/06/27

Kemal A.
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Overall Rating5 /5
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Ease of Use5 /5
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Features & Functionality5 /5
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Customer Support5 /5
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Value for MoneyUnrated
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 2020/10/02
"The best helpdesk in my opinion"
Comments: I use this to handle customers' tickets on daily basis. From every helpdesk that I've used, this one is the most fastest, easiest to use, and responsive.
Pros:
-Rally fast and responsive.
-Clean, efficient, and clear Shopify plugin.
-Macro can be easily integrated with Shopify
Cons:
-I wish we can open multiple ticket under one tab
-Sometimes there are users that have bug where their eyes are on every ticket they have opened.
- Reviewer Source
- Reviewed on 2020/10/02
Ashley L.
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Overall Rating5 /5
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Ease of Use5 /5
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Features & Functionality5 /5
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Customer Support5 /5
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Value for Money5 /5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 2017/12/07
"We use Gorgias to produce easy email templates"
Comments: Efficiency
Pros: Gorgias has cut time and made it easier with their email templates. It allows us to be extremely efficient.
Cons: There is not much I like least, it is user friendly an easy to use. Sometimes the icon does not appear in the body of the email.
- Reviewer Source
- Reviewed on 2017/12/07