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Ideagen Quality Management

Ideagen Quality Management

What Is Ideagen Quality Management?

Ideagen Quality Management is a quality and compliance management system which helps organizations automate business processes, control documents and comply with industry specific standards and regulations. The solution provides a single source of truth for all relevant documentation and activities associated with the quality process.
Modules include: Documents, Audits, Issues, Risks, Training, Assets, Interested Parties, Law plus a specialized edition for Food and Beverage quality management.

Who Uses Ideagen Quality Management?

Ideagen Quality Management supports businesses in heavily regulated industries such as life sciences, manufacturing, aerospace and defense and is utilized to manage quality processes and documentation

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Reviews of Ideagen Quality Management

Average score

Overall
4.5
Ease of Use
4.1
Customer Service
4.6
Features
4.3
Value for Money
4.4

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Greg
Greg
Systems Administrator in US
Verified LinkedIn User
Law Enforcement, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

They Just Get It!

5.0 5 years ago

Comments: The folks at Qualtrax are passionate about their product and it shows whenever you interact with them. They are eager to help and eager to make their product better. They listen to their customer-base and make improvements and enhancements based off that feedback. That's not something you experience very much with today's technology. The people at Qualtrax just understand the importance of what you're doing.

Pros:

We have been using Qualtrax since 2012 and we moved to the Hosted version of Qualtrax in 2017. Having control over every aspect of your documents lifecycle, whether hosted or not, is powerful. And Qualtrax is a powerful application. Complete control over you documents, processes, workflows, testing and training. The most exciting part for me from an administrative and IT front - this is THE most worry-free application we use. It works flawlessly and reliably!

Cons:

I wish there were more video tutorials or vlogs on how to get the most out of Qualtrax (Workflows - yes please!). Qualtrax support is top notch though and they have no problems with getting what you need in a timely fashion. I just want more!

Danielle
Quality Compliance Co-ordinator in UK
Plastics, 201–500 Employees
Used the Software for: 1-5 months
Reviewer Source

Qualsys is life-changing!

5.0 5 years ago

Comments: Overall, it has made an improvement and met a lot of our needs. The most difficult part is getting end users engaged in the system.

Pros:

I love the usability of the software. It is very intuitive, and has all of the features we wanted, or didn't know we wanted! The configurability of the system has also been a huge positive for us. With our old system we weren't able to fully configure, and the elements that we could configure required an IT administrator and/or a particular licence. I will bullet point the rest: Ability to link related documents Setting review dates for documents Dashboard Limiting permissions/viewing ability Ability for end users to leave feedback on documentation Automatically PDFing documents Embedding codes Training/help is within the system Overall the software is miles ahead of the others, with so many positive points!

Cons:

The cons: There is not an option to select the information shown in an issue report The forms are "fully configurable", for example some information has to be there, and it has to be at the top of the form rather than in another section Kickstarting workflows is a little more clunky than the "pass to" function The "if" option could have a lot more power (but I understand this is a recent development) You can't do a blank search for all documents (filtering with topics for example)

Ideagen Response

5 years ago

Hi Danielle, This is such a lovely review. Thank you so much for sharing your experience of Qualsys with the world. It means a lot to us. Thank you also for sharing your feedback about workflows. If you have any more feedback on new or old functionality, please do send us an email to [email protected] and our UX/UI team will look into it. Many thanks Emily

Daniel
I.T and Business Systems Co-ordinator in UK
Chemicals, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Great software

3.0 5 years ago

Comments: This is housing all our certificates, training and actions. So far so good!

Pros:

A very easy business system to administer. I particularly like the Actions and Document Manager module.

Cons:

We needed a lot of customization to ensure the Training Manager module worked for us.

Ideagen Response

5 years ago

Hi Daniel Thank you for reviewing Qualsys. Delighted to hear you think EQMS is great software and a very easy business system to administer. We appreciate it can take a bit of time to get the modules configured so it meets your internal processes, but the effort you've but in now really will pay off in the long run. If you do have any suggestions or recommendations to help us improve EQMS, please do send us your feedback to [email protected] Thanks again, Emily

Catherine
Quality Manager in UK
Hospital & Health Care, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Quality Management

4.0 2 months ago

Comments: Poor customer support. Often left with issues unresolved or attempt to resolve myself. Good product for document control and error reporting.

Pros:

Good product. Reliable. Easily accessible. Desktop client most user friendly.

Cons:

Poor customer support. Occurrence module has a known defect for creating forms - yet to be fixed so currently unusable. Dashboards only available in Web version. Rejected drafts do not display on workload page. Documents due for review do not display on user workload page. Training / events module is difficult to use. Web version 7 is not user friendly at all. Analysis data not always accurate.

Stewart
Quality Manager in UK
Medical Devices, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Medical Devices EQMS

5.0 5 years ago

Comments: Very happy overall with the document and issue manager modules utilised within EQMS. Have already had a product upgrade and the customer support from the rep is excellent.

Pros:

The software can be used across a variety of platforms.

Cons:

Some parts and functionality seem a bit dated but are aware that Qualsys are addressing this.

Ideagen Response

5 years ago

Thank you for taking the time to write Qualsys a review Stewart! We are thrilled that you find the Qualsys support excellent and are very happy with the EQMS modules you are using. We're looking forward to seeing you at our next GxP Product Advisory group meeting! Emily