---
description: Learn more about Focus Desk price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Focus Desk Price, Reviews & Features - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Focus Desk](/software/155334/focus-desk)

# Focus Desk

Canonical: https://www.capterra.co.za/software/155334/focus-desk

> Focus Desk is a state-of-the-art system for automatic logging of customer inquiries and their quick, easy handling for improved service
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Ease of Use**.

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## Overview

### Who Uses Focus Desk?

We offer customer service tools for businesses of all sizes. Focus Desk is available from anywhere in the world (as long as Internet access is available) and supports all communication channels.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | - | ( Likelihood to recommend) |

## About the vendor

- **Company**: Focus Telecom
- **Location**: Warsaw, Poland
- **Founded**: 2008

## Commercial Context

- **Starting Price**: US$19,00
- **Pricing model**: Per Feature (Free version available) (Free Trial)
- **Pricing Details**: Pricing is based on the number of active users. Quotes are available on inquiry.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, Polish
- **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, Poland, United Kingdom, United States

## Features

- Alerts/Escalation
- Automated Routing
- Macros/Templated Responses
- Multi-Channel Communication
- Prioritization
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Workflow Management

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Help Desk Software](https://www.capterra.co.za/directory/30008/help-desk/software)

## Alternatives

1. [Freshdesk](https://www.capterra.co.za/software/124981/freshdesk) — 4.5/5 (3408 reviews)
2. [Zendesk Suite](https://www.capterra.co.za/software/164283/zendesk) — 4.4/5 (4072 reviews)
3. [Milvus](https://www.capterra.co.za/software/202528/milvus) — 4.8/5 (298 reviews)
4. [LiveAgent](https://www.capterra.co.za/software/102188/liveagent) — 4.7/5 (1753 reviews)
5. [BeyondTrust Remote Support](https://www.capterra.co.za/software/86962/bomgar) — 4.6/5 (2009 reviews)

## Reviews

### "Smart system" — 5.0/5

> **Wojciech** | *12 January 2017*
> 
> With the Focus Desk system, there was a significant increase in the number of issues closed within 48 hours, the phone channel service got faster and more efficient, and general service quality went up. The implementation was quick, we have Focus Telecom technical support on hand when needed, and the system itself is very intuitive.

## Links

- [View on Capterra](https://www.capterra.co.za/software/155334/focus-desk)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/software/155334/focus-desk> |
| de-AT | <https://www.capterra.at/software/155334/focus-desk> |
| de-CH | <https://www.capterra.ch/software/155334/focus-desk> |
| en | <https://www.capterra.com/p/155334/Focus-Desk/> |
| en-AE | <https://www.capterra.ae/software/155334/focus-desk> |
| en-AU | <https://www.capterra.com.au/software/155334/focus-desk> |
| en-CA | <https://www.capterra.ca/software/155334/focus-desk> |
| en-GB | <https://www.capterra.co.uk/software/155334/focus-desk> |
| en-IE | <https://www.capterra.ie/software/155334/focus-desk> |
| en-IL | <https://www.capterra.co.il/software/155334/focus-desk> |
| en-IN | <https://www.capterra.in/software/155334/focus-desk> |
| en-NZ | <https://www.capterra.co.nz/software/155334/focus-desk> |
| en-SG | <https://www.capterra.com.sg/software/155334/focus-desk> |
| en-ZA | <https://www.capterra.co.za/software/155334/focus-desk> |
| es | <https://www.capterra.es/software/155334/focus-desk> |
| es-AR | <https://www.capterra.com.ar/software/155334/focus-desk> |
| es-CL | <https://www.capterra.cl/software/155334/focus-desk> |
| es-CO | <https://www.capterra.co/software/155334/focus-desk> |
| es-CR | <https://www.capterra.co.cr/software/155334/focus-desk> |
| es-DO | <https://www.capterra.do/software/155334/focus-desk> |
| es-EC | <https://www.capterra.ec/software/155334/focus-desk> |
| es-MX | <https://www.capterra.mx/software/155334/focus-desk> |
| es-PA | <https://www.capterra.com.pa/software/155334/focus-desk> |
| es-PE | <https://www.capterra.pe/software/155334/focus-desk> |
| fr | <https://www.capterra.fr/software/155334/focus-desk> |
| fr-BE | <https://fr.capterra.be/software/155334/focus-desk> |
| fr-CA | <https://fr.capterra.ca/software/155334/focus-desk> |
| fr-LU | <https://www.capterra.lu/software/155334/focus-desk> |
| ja | <https://www.capterra.jp/software/155334/focus-desk> |
| nl | <https://www.capterra.nl/software/155334/focus-desk> |
| nl-BE | <https://www.capterra.be/software/155334/focus-desk> |

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