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Who Uses sticky.io?
Mid-size to enterprise level direct-to-consumer ecommerce retailers / sellers. We support all billing models, including: Straight-sale Subscription Offers, Free-Trial Offers
What Is sticky.io?
sticky.io is a fast-scaling, subscription and recurring billing platform built for direct-to-consumer and subscription commerce. sticky.io integrates with any storefront or front-end application to broaden billing and order management capabilities. With sticky.io's advanced analytics and reporting, brands have a 360-degree view of the customer and can identify what actions will make the biggest impact in optimizing opportunities and maximizing revenue.
sticky.io Details
sticky.io
https://www.sticky.io/
Founded 2008
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Starting price
Free Version
Free Trial
sticky.io deployment and support
Support
- Email/Help Desk
- Phone Support
- 24/7 (Live rep)
- Chat
Deployment
- Cloud, SaaS, Web-based
Training
- Live Online
- Webinars
- Documentation
sticky.io Features
CRM Software
- API
- Activity Dashboard
- Activity Management
- Activity Tracking
- Alerts/Notifications
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Campaign Management
- Contact Database
- Contact Management
- Customer Database
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Document Storage
- Drag & Drop
- Email Management
- Email Marketing
- Email Templates
- Forecasting
- Interaction Tracking
- Internal Chat Integration
- Lead Capture
- Lead Generation
- Lead Management
- Lead Qualification
- Marketing Automation
- Mobile Access
- Opportunity Management
- Pipeline Management
- Projections
- Quotes/Estimates
- Referral Tracking
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Sales Forecasting
- Sales Pipeline Management
- Sales Reports
- Sales Trend Analysis
- Segmentation
- Social Media Integration
- Task Management
- Territory Management
- Third Party Integrations
- Workflow Management
Campaign Management Software
- AB Testing
- API
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Auto-Responders
- CRM
- Campaign Analytics
- Campaign Management
- Campaign Planning
- Campaign Scheduling
- Campaign Segmentation
- Channel Management
- Click Tracking
- Contact Database
- Contact Management
- Content Management
- Conversion Rate Optimization
- Conversion Tracking
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Drag & Drop
- Drip Campaigns
- Email Management
- Email Marketing
- Email Templates
- Engagement Tracking
- Event Marketing
- Event Triggered Actions
- Lead Capture
- Lead Generation
- Lead Management
- Monitoring
- Multi-Campaign
- Multi-Channel Marketing
- Real Time Analytics
- Real Time Data
- Real Time Reporting
- Reporting & Statistics
- Social Media Integration
- Social Promotion
- Template Management
- Third Party Integrations
- Visual Analytics
- Web Forms
- Workflow Management
Fraud Management Software
- AI/Machine Learning
- API
- Access Management
- Activity Dashboard
- Activity Monitoring
- Activity Tracking
- Alerts / Escalation
- Alerts/Notifications
- Anomaly Detection
- Audit Trail
- Authentication
- Behavior Tracking
- Case Management
- Check Fraud Detection
- Compliance Management
- Custom Fraud Rules
- Customer Accounts
- Data Capture and Transfer
- Data Discovery
- Data Import/Export
- Data Mapping
- Data Synchronization
- Data Verification
- Data Visualization
- Electronic Payments
- Financial Analysis
- Financial Transaction Approval
- For Banking
- For Insurance Industry
- For eCommerce
- Fraud Detection
- Internal Fraud Monitoring
- Monitoring
- PSD2 Compliant
- Payment Fraud Prevention
- Predictive Analytics
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real-time Alerts
- Real-time Updates
- Reporting & Statistics
- Risk Alerts
- Risk Analytics
- Risk Assessment
- Search/Filter
- Third Party Integrations
- Transaction History
- Transaction Monitoring
- Workflow Management
Payment Processing Software
- ACH Payment Processing
- API
- Accounting
- Accounting Integration
- Activity Dashboard
- Alerts/Notifications
- Billing & Invoicing
- Client Portal
- Compliance Management
- Credit Card Management
- Credit Card Processing
- Cryptocurrency Processing
- Customizable Branding
- Customizable Reports
- Data Import/Export
- Data Security
- Debit/Credit Card Processing
- Electronic Payments
- Electronic Signature
- Fraud Detection
- In-Person Payments
- Invoice Management
- Invoice Processing
- Mobile Access
- Mobile Payments
- Multi-Currency
- Multiple Payment Options
- Online Payments
- PCI Compliance
- Partial Payments
- Payment Fraud Prevention
- Payment Processing
- Payment Processing Services Integration
- Point of Sale (POS)
- Purchasing & Receiving
- Real Time Analytics
- Real Time Data
- Real Time Reporting
- Receipt Management
- Recurring/Subscription Billing
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Sales Reports
- Search/Filter
- Self Service Portal
- Status Tracking
- Third Party Integrations
- Transaction History
- Transaction Monitoring
Recurring Billing Software
- ACH Payment Processing
- API
- Accounting Integration
- Activity Dashboard
- Alerts/Notifications
- Bank Reconciliation
- Billing & Invoicing
- Billing Rate Management
- CRM
- Client Portal
- Contact Database
- Credit Card Processing
- Customer Accounts
- Customer Database
- Customizable Branding
- Customizable Fields
- Customizable Reports
- Dashboard
- Data Import/Export
- Deferred Billing
- Discount Management
- Dunning Management
- Electronic Payments
- Email Invitations & Reminders
- Email Templates
- Invoice Management
- Invoice Processing
- Mobile Access
- Multi-Currency
- Multi-Period Recurring Billing
- Multiple Payment Options
- Order Management
- PCI Compliance
- Payment Processing
- QuickBooks Integration
- Real Time Analytics
- Real Time Data
- Real Time Reporting
- Recurring Invoicing
- Recurring/Subscription Billing
- Refund Management
- Reminders
- Reporting & Statistics
- Revenue Management
- Revenue Recognition
- Sales Tax Management
- Self Service Portal
- Subscription Management
- Third Party Integrations
- Transaction History
Retail Management Software
- API
- Accounting Integration
- Activity Dashboard
- Barcode / Ticket Scanning
- CRM
- Commission Management
- Credit Card Processing
- Customer Database
- Customer History
- Customizable Reports
- Data Synchronization
- Discount Management
- Electronic Payments
- Email Marketing
- Employee Management
- For Retail
- Forecasting
- Gift Card Management
- Inventory Management
- Inventory Optimization
- Inventory Replenishment
- Inventory Tracking
- Loyalty Program
- Mail Order
- Merchandise Management
- Multi-Currency
- Multi-Location
- Offline Access
- Order Management
- Point of Sale (POS)
- Promotions Management
- Purchase Order Management
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Reporting
- Real-time Updates
- Receipt Management
- Reporting & Statistics
- Reporting/Analytics
- Retail Inventory Management
- Returns Management
- Sales Orders
- Sales Reports
- Sales Trend Analysis
- Shipping Management
- Stock Management
- Third Party Integrations
- Warehouse Management
- eCommerce Management
Shopping Cart Software
- API
- Abandoned Cart Saver
- Access Controls/Permissions
- Activity Dashboard
- CRM
- Cataloging/Categorization
- Credit Card Processing
- Customer Accounts
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Data Synchronization
- Discount Management
- Drag & Drop
- Electronic Payments
- Email Marketing
- Email Templates
- Inventory Control
- Inventory Management
- Inventory Tracking
- Invoice Management
- Multi-Channel Management
- Multi-Currency
- Multi-Location
- Order Management
- Order Tracking
- Product Catalog
- Product Configurator
- Product Ratings / Reviews
- Promotions Management
- Real Time Data
- Refund Management
- Reporting & Statistics
- Returns Management
- SEO Management
- SSL Security
- Sales Orders
- Sales Trend Analysis
- Shipping Management
- Shopping Cart
- Social Media Integration
- Stock Management
- Tax Management
- Template Management
- Third Party Integrations
- eCommerce Management
Subscription Management Software
- ACH Payment Processing
- API
- Access Controls/Permissions
- Accounting Integration
- Activity Dashboard
- Alerts/Notifications
- Billing & Invoicing
- Billing Rate Management
- CRM
- Cancellation Management
- Client Portal
- Contact Database
- Credit Card Processing
- Customer Accounts
- Customer Database
- Customer Profiles
- Customizable Branding
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Data Visualization
- Discount Management
- Dunning Management
- Electronic Payments
- Enrollments/Onboarding
- Invoice Management
- Invoice Processing
- Multi-Currency
- Multi-Language
- Order Management
- Product Catalog
- Real Time Analytics
- Real Time Data
- Real Time Reporting
- Recurring/Subscription Billing
- Reminders
- Reporting & Statistics
- Revenue Management
- Revenue Recognition
- Sales Tax Management
- Search/Filter
- Self Service Portal
- Subscription Management
- Subscription Plan Management
- Summary Reports
- Tax Management
- Third Party Integrations
- Transaction History
- Usage Tracking/Analytics
eCommerce Software
- API
- Activity Dashboard
- Alerts/Notifications
- CRM
- Campaign Management
- Cataloging/Categorization
- Channel Management
- Content Management
- Credit Card Processing
- Customer Accounts
- Customizable Branding
- Customizable Templates
- Data Security
- Data Synchronization
- Discount Management
- Drag & Drop
- Electronic Payments
- Email Marketing
- Inventory Management
- Inventory Tracking
- Kitting
- Loyalty Program
- Mobile Access
- Multi-Channel Management
- Multi-Channel Marketing
- Multi-Currency
- Multi-Location
- Multi-Store
- Order Management
- Order Processing
- Order Tracking
- Product Data Management
- Promotions Management
- Purchase Order Management
- Real Time Data
- Reporting & Statistics
- Retail Inventory Management
- Returns Management
- Reviews Management
- SEO Management
- Sales Orders
- Sales Trend Analysis
- Shipping Management
- Shopping Cart
- Social Media Integration
- Template Management
- Templates
- Third Party Integrations
- Website Management
- eCommerce Management
sticky.io Alternatives
More sticky.io alternatives
sticky.io Reviews
Read all reviewsOverall rating
Average score
Adam P.
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- Reviewer Source
- Source: GetApp
- Reviewed on 2017/04/11
- Reviewer Source
- Source: GetApp
- Reviewed on 2017/04/11
Liam O.
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- Reviewer Source
- Reviewed on 2020/12/11
"Sticky review"
Comments:
Very good overall experience with sticky.io.
The support staff, everyone from Technical Support to Accounting, are very knowledgeable and friendly.
Pros: The CC processing features are advanced but easy to use. Reporting and analytics are awesome.
Cons: Integration is tricky but the training and support helps quite a bit. The Product, category, campaign setup can be a little confusing.
- Reviewer Source
- Reviewed on 2020/12/11
Verified Reviewer
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- Reviewer Source
- Source: GetApp
- Reviewed on 2018/02/06
"Great to get started, but in the long haul needs for feature Uugrades or required"
Pros: For an easy to learn CRM this would be it, you can fully train someone on Limelight in less than a few days. It allows for various wildcard searches to be performed in different fields, which speeds up productivity and requires less request to repeat information to locate accounts while speaking to clients. The CRM holds multiple user accounts and products, and shows failed attempts to purchase and gives reason codes for why the purchase was not successful. Allows for different views to review client accounts. The software is intergratable with other software. The CRM is cloud based and allows for agents/administrators to have access whenever and internet or wifi connection is available, which is great for remote teams anywhere. Users have access to a 24/7 online cloud knowledge base for feature usage and how to's with screenshots for reference. This would be a start-up companies option to train multiple users quickly, for product launch.
Cons: Note taking can be a hassle, when writing notes there is not a seperate tab, or dedicated area which allows for multiple users to leave notes for future users, or administators to reference regarding actions made to the account, users must search per line item to view notes, or go to a different view to see all notes which is still per line item as you toggle through the notes. If the client has been with the product for several months or years it is a lot of notes you have to reference through which hurts productivity and creates longer calls. A huge con is when you are cancelling out a user account, or if you are changing a recurring date if the user clicks the back button after the tasks completes refreshing the webpage to reflect the new dates, the new changes will go undone and revert back to the original data as if no changes were made resulting in user error, and the client is continued to be billed, no discounts if any applied will unapply. The CRM needs to fix this to prompt "Do you want to undo discount/date change/cancellation?" if the back button is clicked to eliminate user error based on the software limitaitons. Features which can be customized to automatically preform after actions are done on an account need a function to allow for agents to resend emails if the user did not get them. If automatic emails go to users cancelling and they did not get it you have to restart the product then cancel is again to have another automatic email sent to client/customer or manually send an email. For refunds, if the automatic email did not go out you have to manually send out the email which is time consuming allocating to another agent or for the current agent. There is a need for an upgrade which allows after an automatic email has been sent a button will appear which says "resend cancellation" "resend refund" this should also be true if the user inputted the email wrong and it was only noticed by agent after the automatic email was sent and the agent needs to update the email for the client/customer to be able to receive the email at the correct addr. The ability to merge duplicate accounts with all the same information except email or credit card number, sometimes accounts get oversight because the user made two accounts and put the wrong email on one and you have to note the account because you can't merge the two accounts. Note deletion if you accidently copy and cute a note in the wrong account you can't go back and delete it or edit it. If a feature was available to edit the note that would be valuable even if it kept the original note information and shows the edit. . Sometimes it can experience billing glitches. Program needs a command feature if "product a" is cancelled auto cancel "product b" so it doesn't continue to bill to help eliminate human error, where the product being sold requires product A to have product B, and without product A then B can no longer continue to bill.
- Reviewer Source
- Source: GetApp
- Reviewed on 2018/02/06
Blake G.
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- Reviewer Source
- Reviewed on 2020/07/01
"If you want to Scale, choose to partner with sticky.io"
Comments: Our business has grown ten-fold by partnering with an industry leading crm, Sticky.io.
Pros: Without sticky.io we would not be able to run our business effectively. The reporting, integrations and customer support have been monumental in our success. sticky.io helped us partner with trusted resources throughout multiple segments of the industry to get the traction and attention needed to scale.
Cons: User interface is developer friendly but could use some updates to become everyday user friendly. Some of my team members that are not on the dev side have made comments about this.
- Reviewer Source
- Reviewed on 2020/07/01
Elisa B.
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- Reviewer Source
- Reviewed on 2020/12/18
"Sticky.io For Subscription Business"
Comments: Overall Sticky.io is great software. The team is always willing to help us with our reports and custom requests.
Pros: As a CRM this software is great for the customer service end of things! I am really impressed with the improvements that have been made to the customer/order aspect of Sticky.io. It is really simple to set up alerts/daily reports. It is also very straightforward to export large amounts of orders with a few critical filters.
Cons: It is really hard to understand the pre-built reports. There is inconsistency in the use of terms. Sometimes they include or exclude data from a calculation that does not really make sence. Usually, you are flying blind and have no way of knowing how they are calculating or whipping up a report. My company is mainly subscription service, we offer custom bundles - the more you bundle the lower the price per item. I am not a developer but I do have a bit of understanding that we are bending sticky.io (limelight) to do something we want rather than what it was designed to do. We started out using sticky.io in this way and unfortunately, we have minimal insight into the child products sold within the custom bundles. Without the insights, it is really hard for us to make a decision of changing how we sell our subscriptions. We can't really see what is going on with these specific products that make up the majority of our subscriptions.
- Reviewer Source
- Reviewed on 2020/12/18
