Who Uses Fuse Universal?
Fuse works with companies, charities, and government departments with more than 5,000 learners. Fuse is especially popular with large and fast-growing companies.
What Is Fuse Universal?
Fuse connects your people with the knowledge and expertise they need to improve their skills and perform. Used by over 150 progressive organisations worldwide, including Hilti, Vodafone, Panasonic, Scandic and Avon, Fuse enables organisations to move from low-performance course-centric strategies to measurable improvement in organisational and personal performance.
Fuse is the ideal solution if you are looking for true performance support in the workflow
Fuse Universal Details
Fuse Universal
http://www.fuseuniversal.com/
Founded 2008
Fuse Universal pricing overview
Fuse Universal does not have a free version but does offer a free trial.
Free Version
No
Free Trial
Yes
Fuse Universal deployment and support
Support
- 24/7 (Live Rep)
- Business Hours
- Online
Deployment
- Cloud, SaaS, Web
- Mobile - iOS Native
- Mobile - Android Native
Training
- In Person
- Live Online
- Webinars
- Documentation
Fuse Universal Features
Learning Experience Platform Software
- Built-in Course Authoring
- Content Sharing
- Employee Portal
- Gamification
- Microlearning
- Mobile Learning
- Multi-User Collaboration
- Recommendations
- Reporting/Analytics
- Self-Service Content Curation
- Social Learning
- Third Party Course Library
Learning Management Systems
- Academic/Education
- Asynchronous Learning
- Blended Learning
- Built-in Course Authoring
- Corporate/Business
- Gamification
- Learner Portal
- Mobile Learning
- SCORM Compliance
- Synchronous Learning
- Video Conferencing
- eCommerce
- eLearning Companies
Mobile Learning Tools
- Academic / Education
- Asynchronous Learning
- Blended Learning
- Built-In Course Authoring
- Certification Management
- Content Management
- Corporate / Business
- Employee Training
- Engagement Monitoring
- Gamification
- Media Management
- Skills Tracking
- Social Learning
- Student Portal
- Synchronous Learning
- Testing / Assessments
- Training Companies
- Video Conferencing
- Virtual Classroom
- eCommerce
Onboarding Software
- Document Management
- E-Verify/I-9 Forms
- Electronic Forms
- Electronic Signature
- Employee Handbook
- Job Description Management
- Orientation Workflow Management
- Self Service Portal
- Task Management
- Training Management
Fuse Universal Alternatives
More Fuse Universal alternatives
Fuse Universal Reviews
Read all reviewsOverall rating
Average score
Catherine C.
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Overall Rating5 /5
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Ease of Use5 /5
-
Features & Functionality4 /5
-
Customer Support5 /5
-
Value for Money4 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 2020/12/02
"The epitome of user experience platforms and social learning"
Comments: We are solving issues with getting all the employees from our various branches to unify under one complete understanding of how the group functions and the direction that we are going in. The benefits have been tremendous, with serious engagement from the staff, and increasing productivity in the work environment.
Pros: I really like the fact that I can login at any time of the day, from any device and learn in short, concise and well put together learning programmes; as well as socially using informal learning. The CSM Team and Support Desk are extremely supportive and respond immediately to any requests.
Cons: There is very little that I dislike, but I definitely feel that there are untapped areas that can be improved on, with the system structure.
- Reviewer Source
- Reviewed on 2020/12/02
Phil W.
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Overall Rating4 /5
-
Ease of Use3 /5
-
Features & Functionality5 /5
-
Customer Support4 /5
-
Value for Money5 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 2019/11/27
"Fuse - Communications, People Development & Training Delivery Review"
Comments: Fuse has been and continues to be unique in the market place in terms of the features it has and integration it is now promising across many software applications. It's allowed us to grow as a business and stay connected to a national workforce and its encouraged us to digitise our learning delivery to our clients. The customer teams are always engaging and willing to help and in recent years Fuse have recognised the importance of customer steering groups and advisory boards. They are becoming a "listening" business while remaining innovative and challenging in whats hot and whats not in Learning & development.
Pros: A very innovative product and development team. Fuse really is a Next Gen platform that supports company wide business communication, collaboration, learning and engagement. The base suite of tools and functionality is fantastic and the team look to innovate and now collaborate with the latest thinking and learning tools in the market place.
Cons: As a growing business over the years we have worked with them they have focused alot on new features development and functionality before the basics of previous introductions have been ironed out. This leads to a "buggy" experience in the 1st instance of a feature that held so much promise. I'm pleased to say they have worked this out and now have good development road maps and testing in place before they come to market with new features - The system is stable most of the time and new functionality is discussed with customers before release
- Reviewer Source
- Reviewed on 2019/11/27
Paul G.
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Overall Rating2 /5
-
Ease of Use2 /5
-
Features & Functionality3 /5
-
Customer Support1 /5
-
Value for Money4 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 2020/04/17
"Average product made hopeless by instability issues and non-existent support"
Comments: It was great having the freedom to be able deliver completely custom user interfaces using HTML and Javascript. Fuse were good in accommodating our unusual needs and developing the platform to make features they developed for all clients available to everyone. However, i could never risk working with them again because they're simply unable to provide a robust system and the support was truly dreadful. For more than 5 years they promised to recruit better people that would miraculously solve their inability to manage/support their own platform. Truth is, they have no idea how to structure a software development team, or customer service team in a way that makes them able to deliver a stable system.
Pros: The ability to customise the user experience using custom html. We were able to completely customise the user interface, which was good because we found the fuse interface terrible.
Cons: It was highly unstable which led to no end of issues for us. We relied heavily on fuse tracking our new starters completing their training and then reporting via their APIs. We had so many issues with this failing to properly register completions and it caused huge problems for us. What's worse was the terrible level of support given by Fuse. Going via the normal/formal routes of reporting bugs was literally a waste of time and pretty much never resulted in any issue being resolved in 5+ years of use. I'd instead have to kick off with the [SENSITIVE CONTENT HIDDEN], and in fairness to them they did then try to resolve issues. However, even then is was largely hopeless and we were forced to leave fuse and build our own LMS functionality internally.
- Reviewer Source
- Reviewed on 2020/04/17
Daryl W.
-
Overall Rating4 /5
-
Ease of Use3 /5
-
Features & Functionality4 /5
-
Customer Support5 /5
-
Value for Money4 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 2020/12/03
"Highly customisable, according to your business needs."
Comments:
Overall, I've found Fuse fairly user friendly - once you get your head around the different functionality and how it all works, you can really bend and mould the platform to your own needs. It's worth the investment of effort, and worth being open to trying things out and tweaking as you go.
The technical support team are brilliant - they're super speedy to respond, and they have helped me out with all sorts of requests (yes, even the stupid questions...)
Pros: The platform is highly customisable, according to your business needs. This is great for me, as it means I can tailor each of our communities to the visual identity of the relevant programme or department, and can easily highlight new or relevant content. The technical support team are also incredibly efficient - they respond quickly no matter what time of day, and deliver fantastic levels of customer service.
Cons: The downside to so much customisability is that you need to have at least basic HTML/CSS skills to really get it looking how you want it to, and it can take a fair chunk of time to get everything looking and working how you'd like it to if you're not confident in your visual design and coding skills. I'd recommend taking time to really plan out exactly what you want to use the platform for, and avoid trying to be everything to everyone (it can very quickly become a beast otherwise!).
- Reviewer Source
- Reviewed on 2020/12/03
Topher O.
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Overall Rating5 /5
-
Ease of Use5 /5
-
Features & Functionality4 /5
-
Customer Support5 /5
-
Value for Money5 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 2019/08/28
"Alliance Residential Turns the Tide on Learning"
Comments: Fuse has been a greta team to work with. They had an initial architect team that came along side of us to help us focus the project on the overall goals for the organization. This sounds so elementary, but when we came into it, we were just thinking about providing this cool tool for our associates to use. This shif in thinking was revolutionary and has really helped the whole site come together. Now that we are up and running, we have biweekly meetings with our client success managers who help us dive into what's working and what's not. They offer help and suggestions and help us stay focused on our overall objectives.
Pros: What we love about Fuse is that it has the ability to bring together Learning, Policy, and Communications into one central location where our workforce (who is disparate across the country) can connect and actually engage with the content presented. We understand that how we learn is changing. We want to consume information right at the time we need it, and we want it to be short and effective so that I can get about the job at hand. In our personal lives we use Google, but now, at work, we use Fuse!
Cons: There have been some issues on reporting that they are working through with the addition of Good Data to the project. At the current time, some reporting is limited, but with the Good Data coming on, we are going to have the ability to slice and dice thousands of data points in ways that we've never been able to do with X data.
- Reviewer Source
- Reviewed on 2019/08/28
