---
description: Learn more about Metaphor Contact Center price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Metaphor Contact Center Price, Reviews & Features - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [Metaphor Contact Center](/software/154564/metaphor-contact-center)

# Metaphor Contact Center

Canonical: https://www.capterra.co.za/software/154564/metaphor-contact-center

> Metaphor Contact Center delivers remarkable omnichannel customer experiences across voice, email, text, social and web.
> 
> Verdict: Rated **4.0/5** by 1 users. Top-rated for **Customer Support**.

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## Overview

### Who Uses Metaphor Contact Center?

USAN's hosted contact center platform is ideally suited for enterprises in Financial Services, Utilities, Healthcare, Telco, and Retail.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.0/5** | 1 Reviews |
| Ease of Use | 4.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money |  | Based on overall reviews |
| Features | 3.5/5 | Based on overall reviews |
| Recommendation percentage | 50% | (5/10 Likelihood to recommend) |

## About the vendor

- **Company**: USAN
- **Founded**: 1989

## Commercial Context

- **Starting Price**: US$0,01
- **Pricing Details**: Pricing will be determined by qualified USAN Sales Representative.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: Canada, United States

## Features

- Call Logging
- Call Monitoring
- Call Recording
- Call Routing
- Call Scripting
- Call Transfer
- Campaign Management
- IVR
- Interaction Tracking
- List Management
- Predictive Dialer
- Queue Management
- Reporting/Analytics

## Support Options

- 24/7 (Live rep)
- Chat

## Category

- [Call Centre Software](https://www.capterra.co.za/directory/30007/call-center/software)

## Related Categories

- [Call Centre Software](https://www.capterra.co.za/directory/30007/call-center/software)
- [Predictive Dialer Software](https://www.capterra.co.za/directory/30597/predictive-dialer/software)

## Alternatives

1. [Bitrix24](https://www.capterra.co.za/software/113540/bitrix24) — 4.2/5 (984 reviews)
2. [DialedIn CCaaS](https://www.capterra.co.za/software/29589/callcenternow) — 4.8/5 (314 reviews)
3. [Convoso](https://www.capterra.co.za/software/76768/cloud-predictive-dialer) — 4.5/5 (386 reviews)
4. [Genesys Cloud CX](https://www.capterra.co.za/software/21409/genesys-cloud) — 4.3/5 (262 reviews)
5. [CXone Mpower](https://www.capterra.co.za/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews)

## Reviews

### "Accelovance" — 4.0/5

> **Sara** | *26 February 2015* | Pharmaceuticals | Recommendation rating: 5.0/10
> 
> **Pros**: The product is customizable. The workflow aspect reduces errors made by the contact center agents and allow for more focus on the person on the other end of the line than "clicking the right button." I had a solid relationship with the USAN team.
> 
> **Cons**: It has limitations to the basic needs/functions of a platform. We have had issues with the dial plan not working our favor and have had some negative impacts. However, that is under review.

## Links

- [View on Capterra](https://www.capterra.co.za/software/154564/metaphor-contact-center)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/118688/Metaphor-Contact-Center/> |
| en-AE | <https://www.capterra.ae/software/154564/metaphor-contact-center> |
| en-AU | <https://www.capterra.com.au/software/154564/metaphor-contact-center> |
| en-CA | <https://www.capterra.ca/software/154564/metaphor-contact-center> |
| en-GB | <https://www.capterra.co.uk/software/154564/metaphor-contact-center> |
| en-IE | <https://www.capterra.ie/software/154564/metaphor-contact-center> |
| en-IL | <https://www.capterra.co.il/software/154564/metaphor-contact-center> |
| en-IN | <https://www.capterra.in/software/154564/metaphor-contact-center> |
| en-NZ | <https://www.capterra.co.nz/software/154564/metaphor-contact-center> |
| en-SG | <https://www.capterra.com.sg/software/154564/metaphor-contact-center> |
| en-ZA | <https://www.capterra.co.za/software/154564/metaphor-contact-center> |

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