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Who Uses This Software?
IT departments and help desk staff use the system to alert employees about scheduled outages to the systems ahead of time, which gives employees plenty of time to make other arrangements at the times.
Average Ratings
4 reviews- Overall 5 / 5
- Ease of Use 4.5 / 5
- Customer Service 5 / 5
- Features 5 / 5
- Value for Money 4 / 5
Product Details
- Free Version No
- Free Trial Yes
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Deployment
Installed - Mac
Cloud, SaaS, Web
Installed - Windows
Mobile - iOS Native
Mobile - Android Native
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Training
Live Online
Documentation
-
Support
Business Hours
Vendor Details
- DeskAlerts
- http://alert-software.com/
- Founded 2006
About DeskAlerts
DeskAlerts is the very popular Enterprise Alerting Software. Companies like Hilton, American Express, KRKA, Magura Asia Ltd. Use DeskAlerts to deliver pop-up alerts to more than 10,000 users' screens and to block an employee's work until he or she reads the message to the end. It's guaranteed that alerts will be received and seen by 100% of employees. DeskAlerts is a multi-channel alerting software with a lot of communication features including desktop alerts, mobile alerts, SMS...
DeskAlerts Features
- Contact Management
- Geo Targeting
- Mass Notifications
- Scenario Planning
- Templates
- Two-Way Communication
- Benchmarking
- Employee Recognition
- Feedback Management
- Goal Management
- Performance Management
- Pulse Surveys
- Activity/News Feed
- Audio / Video Conferencing
- Blogs
- Chat / Messaging
- Employee Directory
- Event Calendar
- File Sharing
- Knowledge Management
- Newsletter Management
- Surveys & Feedback
- Blogs
- Chat/Messaging
- Email Management
- Employee Directory
- Event Calendar
- Newsletter Management
- Photo Gallery
- Social Sharing
- Survey Management
- Telephony
- A/B Testing
- Analytics
- Campaign Segmentation
- Contextual Targeting
- Device Targeting
- Expiry Notifications
- Geo Targeting
- Mobile Notifications
- Notification Scheduling
- Visual Notifications
- Web Notifications
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DeskAlerts Most Helpful Reviews
DeskAlert for our hospital
Reviewed on 2019/06/12
Bruno L.
Comments: Less calls to the help-desk - less stress for the users in case of some failure - capacity to inform people in emergency situations.
Pros: The capacity to publish rapidly to all users or specific ones important messages about use of critical product like EMR Electronic Medical Record - or important general informations
Cons: Sometimes difficulties to check who have seen or not the published messages. Some bugs like unable to stop the display - but the support team correct the bugs relatively quickly.
Great for company-wide alerts
Reviewed on 2019/04/05
Verified Reviewer
Comments: DeskAlerts has been useful for me in sending IT messages about scheduled shutdowns or technical difficulties. This has been better than using email since our email software has been experiencing bugs, so DeskAlerts makes it so that people can see the alerts even with other technical problems.
Pros: I liked that I did not have to rely on an email system and the variety of different options for who to send messages to.
Cons: Only thing is that the company has had trouble moving to outside alerts for those outside the company but that hasn't been within my scope.
Works great.
Reviewed on 2018/10/12
Luc L.
Pros: Very easy to install and configure. Easy to use to send alerts. API works great to automate with scripts or security systems.
Cons: A few bugs here and there but they update often so you usually won't be dealing with them for long.
DeskAlerts In Action
Reviewed on 2019/06/27
Christian P.
Comments: DeskAlerts solve issues we had around notifying our staff of important issues and events. Previously we relied upon email which was often ignored or missed.
Pros: The software is easy to use and fairly intuitive to navigate around
Cons: The interface looks a little dated compared to how most GUI's are built nowadays.