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What Is Showpass?

Showpass is a global leader in event technology, offering ticketing, distribution, and discovery solutions to over 30,000+ event organizers worldwide. Our platform streamlines large-scale events by leveraging cutting-edge technology, custom-built solutions, and a world-class support team. Showpass excels in managing complex events, serving large organizations, and supporting high-volume attractions, proudly catering to millions of customers.

Who Uses Showpass?

Showpass creates solutions for complex events, large organizations, and high-volume attractions, addressing diverse ticketing challenges through advanced technology and strategic partnerships.

Showpass Software - Time Slot Bookings
Showpass Software - Group Sales & Distribution Portal
Showpass Software - Assigned Seating
Showpass Software - Site Widgets
Showpass Software - Event Analytics Tracking

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Reviews of Showpass

Average score

Overall
4.7
Ease of Use
4.6
Customer Service
4.6
Features
4.6
Value for Money
4.6

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
71%
4
27%
3
2%
2
0%
Justin
Justin
Marketing and Graphic Designer in Canada
Verified LinkedIn User
Sports, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

A great alternative to the big ticketing platforms

5.0 last year

Comments: Our overall experience is positive and the platform works and reports well.

Pros:

Showpass is a local business and our company loves to work with other local businesses. We love a good alternative to the high fees of the larger platforms. It's easy to use and we can customize so much without Showpass stepping in.

Cons:

We have lots of demands and some of the features are not there or slow to implement or complete.

Emily
Sr. Marketing and Events Coordinator in Canada
Events Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Awesome Client Support Team!

5.0 2 months ago New

Comments: Overall, Showpass has been great to work with and has elevated our ticketing experience.

Pros:

Their client support team is very quick to respond and help with anything that we need! Additionally, they have been able to innovate and build new features that have greatly improved our event set up.

Cons:

We've had a bit of trouble with scanning in the past but the Showpass team was helpful in finding solutions for our issues.

Showpass Response

2 months ago

Hi Emily, Thank you so much for your thoughtful review! We’re thrilled to hear that our client support team has been quick to help! We truly value the relationship we’ve built with you and your team. It’s been a pleasure working together, and we look forward to continuing to support your events. We’re always looking for ways to adapt and create new solutions for our event organizers, so it’s incredibly rewarding to know that we’re hitting the mark. Thank you for being a part of the Showpass community!

Stanley
General Manager in Canada
Music, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Review

2.0 last year

Pros:

easy to learn and set up for the basic event build

Cons:

scheduling is horrible for ticket launch and cant combine tickets after launch

Darrel
Operations and Technical Manager in Canada
Entertainment, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Definitely recommend, and that's the highest praise

5.0 2 months ago

Comments: Excellent, I had never set up a ticketed event before, there was lots of help, and it just keeps getting easier and easier.

Pros:

That it is Canadian, and located in the same province as our business. Any time I have a problem, there is help right away.

Cons:

There are a couple things in the reports I wish I could find, but to be fair, I have not asked and maybe I'm just not looking in the right spots.

Showpass Response

2 months ago

Hi Darrel, Thank you so much for the kind words! We’re thrilled to hear that Showpass has been a great fit for your business and that our team has been able to support you every step of the way. It’s been awesome having you as part of the Showpass community, and we look forward to helping make your events even easier to manage! Thanks again for choosing us—we’re always here to help!

Bea
Director in Canada
Entertainment, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Showpass is my go-to event listing provider!

5.0 2 months ago New

Comments: They have been attentive and have great customer service representatives

Pros:

Affordable fees and easy use interface. The metrics are easy to interpret and are helpful when booking future events.

Cons:

I would like the mobile app version to be able to access the same dashboard as a laptop browser.

Showpass Response

2 months ago

Hi Bea, Thank you for the amazing review! We're over the moon to hear that Showpass has become your go-to! Thanks for choosing Showpass. We’re excited to keep supporting your events and small business! Cheers, The Showpass Team

Nico
Product Operations Educator in Canada
Apparel & Fashion, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Showpass is amazing!

5.0 2 months ago New

Comments: Great! All the events I go to in Calgary primarily use Showpass and it's nice to not think or stress about getting tickets.

Pros:

Convienence! Showpass is super convienent for all the shows that I go to. It's easy to log in find tickets and download then even right outside venue entrances.

Cons:

Logging in can sometimes be a pain, but other than that it's easy to use.

Showpass Response

2 months ago

Hi Nico, Thank you for the awesome review! It’s fantastic to know we’re your go-to for events in Calgary, and we’re excited to continue making ticketing stress-free for you. Thanks for being part of the Showpass community—we look forward to many more events together!

Eduardo
Event planner in Canada
Events Services, Self Employed
Used the Software for: Free Trial
Reviewer Source

Smooth Event Experience with Showpass

5.0 2 months ago New

Comments: My overall experience with Showpass was very positive, and I would recommend it for its fast check-in, mobile accessibility, and transparent pricing. Just be aware that if you need support in the evening, you might be on your own for a while.

Pros:

A major highlight for me was the convenience of having everything in one place. From ticketing to attendee management, Showpass offers a centralized platform that made my life so much easier.

Cons:

Their customer service closes at 7pm, which could be limiting in urgent situations.

Yesha
Customer Experience in Canada
Banking, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

User Friendly and Straight Forward

5.0 2 months ago New

Comments: Very easy to purchase tickets and access event details on the phone.

Pros:

Userfriendly, the regsitration process is very straightforward. The tickets can also be easily accessible on the phone. It is completely hassle-free. Customer service is also very professional and easy to reach out.

Cons:

Sometimes the app slows down while booking tickets

Showpass Response

2 months ago

Hi Yesha, Thank you for your fantastic review! We’re so happy to hear that using Showpass has been hassle-free for you and that our team has been easy to reach. Thank you!

Terence
Valuations analyst in Canada
Real Estate, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

Good company

5.0 2 months ago New

Comments: Overall experience is good. It gets the job done quick and simple and i have not experienced anything bad

Pros:

Purchasing tickets have been really easy and simple. UI and overlay of site is easy to use.

Cons:

Ticket fees just like any other third party ticket company but this is the standard so it’s whatever.

Showpass Response

2 months ago

Hi Terence, Thank you for the wonderful review! We’re so glad to hear that Showpass has made ticket purchasing easy and efficient for you.

Amanda
Chairperson in Canada
Oil & Energy, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Love the Printable PDF Ticket Option

5.0 2 months ago New

Comments: Easy to use, intuitive platform. Great to discover new events too!

Pros:

Love that you can print your tickets and save them as a PDF! Makes it super easy to find your tickets.

Cons:

Would be nice if my tickets were attached to all emails from Showpass.

Showpass Response

2 months ago

Hi Amanda, Thank you for the fantastic review! We’re so glad to hear you’re enjoying the printable PDF ticket option and finding the platform easy to use. We’re excited to continue helping you discover new events and ensuring your ticketing experience stays seamless and convenient!

chris
bandleader promoter in Canada
Music, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Great ticketing service for throwin concerts!

5.0 last year

Comments: I have had zero issues in setting up and selling tickets, scanning tickets at concerts and payment has been very prompt.

Pros:

Very easy to use. Staff are very helpful when things go wrong and reply to the chat window really fast. Event set-up is largely intuitive, ticket scanning was flawless. Low fees for customers, lots of fees payee selections . Emailing all guests is great. I don't know how much going into the weeds is valuable here, but I can say that this service has been excellent and I would definitely recommend it.

Cons:

One of the only thing I can think of is that some of the language/terminology isn't clear at first, but the FAQ really helps with that so it's not a real issue. 1 thing I wish was clearer though is that I had to absorb a lot of fees in order to do full refunds for a cancelled event. I was told I would be invoiced. It wasn't super clear to me in all the reporting exactly what amount was what I paid. The breakdowns are numerous, there's a lot of info which is great, but that one thing wasn't clear to me. For my year end, doing my taxes, it would be nice to demonstrate that amount separately instead of it being included in the rest of the overall amounts. Support emails aren't replied to quickly, but then again the chat window is extremely fast and much more efficient for dealing with multiple issues at once, so forget that, I'm looking for flaws where there haven't really been any. None of this is really a big issue.

Tania
Director of Customer Relations and Distribution in US
Retail, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Great bang for your buck

5.0 last year

Comments: User friendly, functional and helps make management of large events very smooth.

Pros:

I love the support that I received. I'm not familiar with how to implement these systems and being completely new to this arena was a difficult thing for me, but Showpass guided me along the way and provided support to ensure a successful event.

Cons:

I would love to be able to customize certain aspects like customer sign up when processing new orders- because not information was pertinent to us, but otherwise it was a great experience.

Robert
General Manager in Canada
Entertainment, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

EBP review

4.0 last year

Pros:

ease of use, simple setups for ticketing, able to clone events especially where many of our events are similar

Cons:

glitches when setting up tickets such as items not saving properly

Victor
Director, Guest Services and Events in Canada
Museums & Institutions, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Feature rich, great value and excellent customer support

5.0 last year

Pros:

- Price: ShowPass provides a robust set of features for the price. - Customer Support: The ShowPass team is outstanding at supporting clients, including having a dedicated point of contact and high responsiveness. - Simple basic interface: It offers an easy and quick setup of events with options to include advanced features.

Cons:

- Too basic food, beverage and retail components: These could be expanded to allow for more control over the sale of items during events. Also, POS capabilities are very limited.

Sara
General Manager in Canada
Food & Beverages, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Great Service!

5.0 last year

Comments: I really liked using showpass - the website set up looked professional and I had lots of insights on sales. I had great control over ticketing, it was super easy to use directly from my phone, and our customers were generally happy with the ease of use

Pros:

Showpass made it easy to go live with our ticket sales, to advertise our events and get information out to customers. E-tickets were great for tracking ticket sales and scanning tickets at the event was super easy for our volunteers to do

Cons:

Set up took a long time, designing the website side of it was simple enough, but time consuming.

Landon
Communications Associate in Canada
Marketing & Advertising, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Great Product for Large Events

5.0 last year

Comments: It works great for large-scale events. Showpass's dedicated customer service team is also incredible. A Showpass rep named [sensitive content hidden] helped me, and was so polite, and always helped me find a solution, even if my request was crazy.

Pros:

I used this for an Airshow. The registration process and ticket scanning software made it such a successful event!

Cons:

I used this for a separate event for a conference. It was almost impossible to transfer event registration to other guests because there was no way to switch job titles or company names when transferring a ticket.

Leo
COO in Canada
Music, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Music Collective Switched Over From EventBrite

4.0 last year

Comments: Customer success team is wonderful and is fast to reply - amazing!

Pros:

More features, much more intuitive dashboard, better reporting

Cons:

Can be hard to understand all of the terminology - documentation is good but somewhat time consuming to comprehend

Mitchell
Sales associate in Canada
Design, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Customer friendly

5.0 2 months ago

Comments: Overall I had an amazing experience and found it easy

Pros:

Easy user interface and great customer service

Cons:

I wish I could use apple pay within the app rather then my credit card

Showpass Response

2 months ago

Hi Mitchell, Thank you for the great review! We’re so glad to hear you had such a positive experience with Showpass. We’re excited to continue supporting you and ensuring your future experiences are just as seamless and enjoyable. Thanks for being part of the Showpass community!

Tess
Customer Care Representative in Canada
Health, Wellness & Fitness, 5,001–10,000 Employees
Used the Software for: 2+ years
Reviewer Source

Showpass Review

4.0 3 months ago

Comments: pretty good, sometimes inconvenient to access tickers

Pros:

works well for getting tickets, not the best but not the worst

Cons:

pretty easy system to use for accessing concert tickets

Catherine
Manager, CEI Operations and Partnerships in Canada
Sports, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Showpass Fulfilled Our Needs

5.0 last year

Pros:

We utilized Showpass for our ticketed VIP events for the past two years and it proved to be reliable and user-friendly. Both the desktop and mobile app made managing our event, purchasing tickets, and scanning guests' tickets at the entry point of our events a seamless experience.

Cons:

At times, the website navigation and retrieving sales reports felt less intuitive.

Otto
CEO and Co Owner in Canada
Entertainment, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Showpass Rocks

5.0 last year

Comments: Absolutely awesome, love all services that showpass offers.

Pros:

Best Tickets Site small business going out there today.

Cons:

Just wish payout was faster so we didn't have to wait for our money.

Mary
Psychic MEDIUM in Canada
Fund-Raising, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Showpass takes care of all your needs for events.

5.0 last year

Comments: They are there to help at all times. I am 61 and used ledger books and boxes of receipts for events. I just click and get a full report to print off.

Pros:

I can create freely my events designs to make the unique to each event.

Cons:

There is nothing I have to say negative.

Vivek
Founder in South Korea
Entertainment, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Good simple platform for new users

4.0 last year

Comments: Solid, will continue to use and learn more features

Pros:

Simple to learn, affordable, does the basic job, decent support

Cons:

Inability to change some settings after an event goes live (ex: seller commissions), and funds withheld after events end

Jan
Manager in Canada
Nonprofit Organization Management, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Showpass is a great product

4.0 last year

Pros:

The reliability on the company to ensure that our ticketing process runs smoothly.

Cons:

Like most organizations I do not like the fees, but it is the credit card fees that are the most costly.

Amelia
Vice President in Canada
Philanthropy, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Review

4.0 last year

Comments: Overall, Im not super impressed. There were quite a few hoops to jump through to get our payout that we’re not communicated until after our payment was held and I reached out to ask why.

Pros:

I loved the online registration and the ability to take payment through it, that’s really what we were seeking.

Cons:

The payout doesn’t come until after the event and with conditions that are not disclosed until I reached out to ask why our payment was being held.