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Showpass
What Is Showpass?
Showpass is a global leader in event technology, offering ticketing, distribution, and discovery solutions to over 30,000+ event organizers worldwide. Our platform streamlines large-scale events by leveraging cutting-edge technology, custom-built solutions, and a world-class support team. Showpass excels in managing complex events, serving large organizations, and supporting high-volume attractions, proudly catering to millions of customers.
Who Uses Showpass?
Showpass creates solutions for complex events, large organizations, and high-volume attractions, addressing diverse ticketing challenges through advanced technology and strategic partnerships.
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Reviews of Showpass
A great alternative to the big ticketing platforms
Comments: Our overall experience is positive and the platform works and reports well.
Pros:
Showpass is a local business and our company loves to work with other local businesses. We love a good alternative to the high fees of the larger platforms. It's easy to use and we can customize so much without Showpass stepping in.
Cons:
We have lots of demands and some of the features are not there or slow to implement or complete.
Alternatives Considered:
Great ticketing service for throwin concerts!
Comments: I have had zero issues in setting up and selling tickets, scanning tickets at concerts and payment has been very prompt.
Pros:
Very easy to use. Staff are very helpful when things go wrong and reply to the chat window really fast. Event set-up is largely intuitive, ticket scanning was flawless. Low fees for customers, lots of fees payee selections . Emailing all guests is great. I don't know how much going into the weeds is valuable here, but I can say that this service has been excellent and I would definitely recommend it.
Cons:
One of the only thing I can think of is that some of the language/terminology isn't clear at first, but the FAQ really helps with that so it's not a real issue. 1 thing I wish was clearer though is that I had to absorb a lot of fees in order to do full refunds for a cancelled event. I was told I would be invoiced. It wasn't super clear to me in all the reporting exactly what amount was what I paid. The breakdowns are numerous, there's a lot of info which is great, but that one thing wasn't clear to me. For my year end, doing my taxes, it would be nice to demonstrate that amount separately instead of it being included in the rest of the overall amounts. Support emails aren't replied to quickly, but then again the chat window is extremely fast and much more efficient for dealing with multiple issues at once, so forget that, I'm looking for flaws where there haven't really been any. None of this is really a big issue.
Review
Pros:
easy to learn and set up for the basic event build
Cons:
scheduling is horrible for ticket launch and cant combine tickets after launch
A Great Event Management Solution For Business
Pros:
I like the ease of booking events with the help of Showpass The software makes ticketing and general event management easy Deploying and using Showpass is straightforward
Cons:
We have all features we require and Showpass has been effective
Crankworx Review
Comments: I enjoy the personalized customer service that Showpass provides. You can get in touch with Showpass using their chat box and receive replies to questions in a timely manner. There have been a few glitches that I have identified and let Showpass know which they have subsequently fixed to ensure everything works as it should. There has also been functionality that we wanted to see on the Showpass platform, and they have been very open to us making these suggestions for improvements, and they have implemented these suggestions over the past year. Showpass is an easy platform to use and we love the widgets that allow us to sell tickets directly on our website, without having to redirect customers to the Showpass website. The Showpass Dashboard app is a great tool when monitoring capacity levels at the door of your event. Very addictive checking the app daily to see how many tickets have sold as well :)
Pros:
The ability to sell ticket packages/multi passes that contain more than one event to our customers, and the ease of sending out complimentary tickets to sponsors/partners via email, were the main reasons we switched to using Showpass as our ticketing platform. We send out lots of free tickets to partners/VIPs so having all the events as an option in one screen and being able to select more than one event at a time was a huge win for us.
Cons:
I wish there was a bit more of a draft view when setting up products, whereby you can see what the customer will see, including total costs including fees and taxes etc for tickets, without having to make the event visible to the public/live. It would also be great to have a little more event specific settings rather than settings that apply to all events i.e. if you only want someone to see certain stats for an event, or give a colleague access to one event only, not all events etc.