---
description: Learn more about Howazit price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Howazit Price, Reviews & Features - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Customer Experience Software](/directory/30671/customer-experience/software) > [Howazit](/software/153612/howazit)

# Howazit

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> Collect customer feedback at relevant touchpoints, measure customer experience, and then take smart actions based on collected feedback
> 
> Verdict: Rated **4.5/5** by 6 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Howazit?

We help customer experience managers, customer service and marketers achieve their goals with CX tools and best practices.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 6 Reviews |
| Ease of Use | 4.3/5 | Based on overall reviews |
| Customer Support | 4.7/5 | Based on overall reviews |
| Value for Money | 4.5/5 | Based on overall reviews |
| Features | 4.3/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Howazit

## Commercial Context

- **Starting Price**: US$150,00
- **Pricing model**: Per Feature (Free Trial)
- **Pricing Details**: Contact Howazit for pricing.
- **Target Audience**: 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop)
- **Supported Languages**: Arabic, Basque, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese
- **Available Countries**: Algeria, Angola, Argentina, Australia, Benin, Bolivia, Botswana, Brazil, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Chile, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Djibouti and 55 more

## Features

- AI/Machine Learning
- Activity Dashboard
- Automated Responses
- Automated Routing
- CRM
- CSAT Survey Structure
- Chat/Messaging
- Chatbot
- Code-free Development
- Communication Management
- Complaint Monitoring
- Customer Activity Tracking
- Customer Experience Management
- Customer History
- Customer Support
- Customizable Branding
- Customizable Forms
- Customizable Questions
- Customizable Templates
- Data Visualization
- Email Marketing
- Employee Recognition Software
- Engagement Tracking
- Feedback Management
- Goal Management
- Inbox Management
- Interaction Tracking
- Language Detection
- Live Chat
- Loyalty Cards
- Loyalty Program
- Membership Management
- Mobile Access
- Multi-Channel Data Collection
- NPS Survey Structure
- Natural Language Processing
- Proactive Chat
- Process/Workflow Automation
- Promotions Management
- Pulse Surveys
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Rewards Management
- SMS Messaging
- Social Promotion
- Survey/Poll Management
- Surveys & Feedback
- Transcripts/Chat History
- Transfers/Routing
- Visual Analytics

... and 32 more features

## Integrations (5 total)

- Intercom
- Mini Hotel PMS
- Oracle Eloqua Marketing Automation
- Tanda
- Zapier

## Support Options

- Email/Help Desk
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Customer Experience Software](https://www.capterra.co.za/directory/30671/customer-experience/software)

## Related Categories

- [Customer Experience Software](https://www.capterra.co.za/directory/30671/customer-experience/software)
- [Live Chat Software](https://www.capterra.co.za/directory/30797/live-chat/software)
- [Customer Engagement Software](https://www.capterra.co.za/directory/30906/customer-engagement/software)
- [Survey Software](https://www.capterra.co.za/directory/30092/survey/software)
- [Chatbot Software](https://www.capterra.co.za/directory/32448/chatbot/software)

## Alternatives

1. [LiveAgent](https://www.capterra.co.za/software/102188/liveagent) — 4.7/5 (1753 reviews)
2. [Birdeye](https://www.capterra.co.za/software/152997/birdeye) — 4.7/5 (702 reviews)
3. [Lucky Orange](https://www.capterra.co.za/software/150695/lucky-orange) — 4.7/5 (260 reviews)
4. [Intercom](https://www.capterra.co.za/software/134347/intercom) — 4.5/5 (1131 reviews)
5. [Tidio](https://www.capterra.co.za/software/144040/tidio-chat) — 4.7/5 (590 reviews)

## Reviews

### "Howazit are Partners" — 5.0/5

> **Rina** | *21 March 2023* | Research | Recommendation rating: 10.0/10
> 
> **Pros**: Howazit  are partners in the journey, we have been working with them for five years and they are always always available for any question or problem that arises during the joint work.Our customers are very large hospitals, we use howazit to perform close to 300,000 surveys per year
> 
> **Cons**: I would really like the graphic display in the dashboards to be more flexible and to look better

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### "We love Howazit\!" — 5.0/5

> **Lihi** | *04 April 2023* | Transportation/Trucking/Railroad | Recommendation rating: 10.0/10
> 
> **Pros**: The omnichannel is really helping us with monitoring the communications with the clients and to shorten response time. Also the surveys are a wonderful tool and we managed to increase our positive online reviews.
> 
> **Cons**: There are very few struggles with the system, which are usually solved very quickly.
> 
> We have been working with Howazit for over 6 years and keep adding new features to the system. Currently it's used by 3 different departments and all are very happy with the product and the awesome team support. Highly recommended\!

-----

### "Digital engagement with Howazit" — 4.0/5

> **Amir** | *21 March 2023* | Insurance | Recommendation rating: 8.0/10
> 
> **Pros**: Simplicity and experience of the processes through an interactive and dynamic chatbot help to increase usability for the customers to turn every process into an experience
> 
> **Cons**: Ability to build processes automatically and independently by an implementerImproving the ability to display data on the dashboard screen with selected metrics

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### "howazit a customer friendly product" — 4.0/5

> **richard** | *21 March 2023* | Retail | Recommendation rating: 9.0/10
> 
> **Pros**: immediate feedback to the store to fix problemsteaches us where we need to improve as an organizationcreates ongoing positive feedback for individual employees which impacts motivation
> 
> **Cons**: unjustified feedbacks cant be regraded by the adminstrator - only deleted
> 
> overall positive with excellent responsiveness and professional service

-----

### "What is the experience of your patients?" — 4.0/5

> **Ofra** | *23 March 2023* | Mental Health Care | Recommendation rating: 8.0/10
> 
> **Pros**: The way that the data is organize and how to collect the data.
> 
> **Cons**: I think   that Howazit can improve the dashboard of the system/ It's must be more Flxible to the need of the users,   simpler and intuitive.
> 
> howazit company are my partners to make everything's possible.

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## Links

- [View on Capterra](https://www.capterra.co.za/software/153612/howazit)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/153612/Howazit/> |
| en-AE | <https://www.capterra.ae/software/153612/howazit> |
| en-AU | <https://www.capterra.com.au/software/153612/howazit> |
| en-CA | <https://www.capterra.ca/software/153612/howazit> |
| en-GB | <https://www.capterra.co.uk/software/153612/howazit> |
| en-IE | <https://www.capterra.ie/software/153612/howazit> |
| en-IL | <https://www.capterra.co.il/software/153612/howazit> |
| en-IN | <https://www.capterra.in/software/153612/howazit> |
| en-NZ | <https://www.capterra.co.nz/software/153612/howazit> |
| en-SG | <https://www.capterra.com.sg/software/153612/howazit> |
| en-ZA | <https://www.capterra.co.za/software/153612/howazit> |

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