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What Is RoomRaccoon?

RoomRaccoon is an innovative all-in-one Hotel Management System trusted by thousands of independent properties across the globe. The powerful cloud-based system harnesses the power of smart automation to boost operations, maximise profitability and enhance the guest experience. The core system combines property management, a channel manager, and a booking engine. It is also intuitive and simple to use and offers outstanding support, should you need it. Try for free for 14 days. No Credit Card.

Who Uses RoomRaccoon?

Designed by hotel owners and tech specialists, RoomRaccoon is made for but not limited to independent hotels, hostels, bed and breakfasts, apartments, and vacation rentals.

RoomRaccoon Software - Property Management System (PMS) with an easy-to-use calendar view dashboard.
RoomRaccoon Software - Manage your inventory from a single platform with the RoomRaccoon Hotel Channel Manager
RoomRaccoon Software - Make it easy, fast, and secure for your guests to pay at any point in the customer journey; be it online or at the front desk. RaccoonPay is a fully integrated payment gateway that uses automation to instantly process transactions at the click of a button
RoomRaccoon Software - Generate ancillary revenue with RaccoonUpsell
RoomRaccoon Software - Fully integrated booking engine that connects to your website to convert online visitors to bookers. Automatically process reservations and payments and upsell add-ons.

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Reviews of RoomRaccoon

Average score

Overall
4,0
Ease of Use
4,3
Customer Service
3,9
Features
4,1
Value for Money
3,8

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1 000
  • >1 001
Dane
General Manager in South Africa
Hospitality, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

All-in-One, GREAT PMS System

5,0 last year

Pros:

Extremely user friendly and convenient to use and manage. Very customisable and adaptable to the needs of each type of hotel/guesthouse/lodge.

Cons:

This is a continuously improving product. If and when issues have risen, they are resolved and improved very quickly.

RoomRaccoon Response

last year

Thanks for sharing such a great review, Dane! We are proud to offer an innovative product to hoteliers worldwide, and your review proved that we are doing just that. We are delighted to work with you and hope our system continues to bring even more value to your business.

Kresimir
CEO in Croatia
Hospitality, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Easy to use product

5,0 3 months ago

Comments: Although the product has a higher price, its functionality us excellent, everything works perfectly.

Pros:

Product is easy and simple to use, it is very reliable, we did not experience any technical issues, booking engine and connections with OTA works perfectly.

Cons:

The price is higher than another product and to have the full function of product, it is necessary to use several upgrades.

RoomRaccoon Response

3 months ago

Thank you for taking the time to share your feedback with us, Kresimir. We're thrilled to hear that you find RoomRaccoon easy to use and we appreciate your positive comments on the functionality of our booking engine and its seamless connections with OTA platforms. We're glad to have you as part of the RoomRaccoon community, and we're committed to delivering a product that not only meets but exceeds your expectations.

Laura
Director in Lithuania
Hospitality, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

IT IS A SCAM

1,0 3 months ago

Comments: Horrible! I wouldn't wish this kind of experience to anybody

Pros:

Horrible, how they treat customers is unacceptable.

Cons:

We entered into a contract with Room Raccoon under the main agreement that we could integrate Stripe as our payment gateway. However, during the final stages before going live, we were suddenly informed that integrating Stripe was impossible, and we were left with no choice but to use their payment gateway, incurring unexpected costs of approximately 10,000EUR based on revenue. Despite expressing our dissatisfaction and the fact that this change contradicted the terms we initially agreed upon, we were met with unresponsiveness, and unprofessionalism, and no solutions. Attempts to seek a resolution or a refund for the program we did not use for a single day were unsuccessful, resulting in the loss of 3,000EUR and months of work. After posting a negative review, we received a public response from RoomRaccon, expressing understanding and extending an invitation to discuss the matter for a potential solution: "Please contact our customer support team to discuss your situation further. We would be happy to continue to be in contact with you and seek a resolution." Encouraged by this, I promptly reached out to them for assistance, hopeful that it was a sincere commitment. FAIL AGAIN! it's been over two weeks, and I'm still waiting for a response to my email. Our experience with RoomRacoon has been extremely disappointing, and we caution others to approach this company with caution.

RoomRaccoon Response

3 months ago

Thank you for taking the time to share your feedback, Laura. We apologize for the delay in response and any frustration this may have caused. Our Global Head of Customer Support did reach out to you via email last week in an effort to address your concerns and find a suitable solution. Please feel free to respond to him to discuss your situation further. Sincerely, The RoomRaccoon Team

S.
front-office in Netherlands
Hospitality, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

We searched a long time for a PMS made for small hotels. Very satisfied with RoomRaccoon

5,0 8 years ago

Comments: We were searching for a long time to find a PMS and Channel Manager that suit the need of a small hotel.

Pros:

When we started looking for a PMS, we still did a lot things by hand or in Excel. This costs us a lot of time and money considering all the mistakes that were made. RoomRaccoon is developed in cooperation by small hotels and they do understand the difference in requirements between a larger and a smaller hotel. It is very flexible and there are no extra costs involved. When I contacted them they set up a fully functional demo for me pre-filled with my rooms, rates and package deals (must have taken them some time :)). This made understanding the system and using is right away was very easy. Important to me is also that I can manage everything myself without having to pay a developer or sign a service contract. There are many features just made for small hotels. The overview of your reservations, for instance, is much bigger and contains more information about the reservation. Further, it offers an integrated channel manager (yes, included in the 95,- Euro) and the commission free booking engine just looks great (on all devices). Now, we do not have to make a single invoice in Excel any longer. It simply is a matter of hitting the print button! What a change... I also like a lot that they take any suggestion to the system very serious. It is still a new system but it is already probably the best out there for a small hotels such as ours.

Cons:

The system is still being developed constantly. So far, the house keeping management still needs to be improved. But considering the speed that they work on any suggestion, I am sure that this feature will improve very soon.

Stephen
Director in South Africa
Hospitality, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Great

4,0 4 months ago

Pros:

all in one hotel/lodge management. great front of house and great back office.

Cons:

pricing structure for small lodges like ours. Add ones like extra users which should be basic

RoomRaccoon Response

4 months ago

Hey there Stephen, Thank you for your feedback. We appreciate your positive comments about our software. We understand your concerns about our pricing structure, especially for smaller lodges. Your input is invaluable, and we are reviewing our plans to ensure fairness and transparency. We aim to address your specific concern about extra user charges. We value your business and are committed to providing excellent service. If you have any more feedback, please feel free to share. Best regards, team RoomRaccoon