What Is Connecteam?

Connecteam is a workforce management app that allows managers to put their business processes on autopilot and focus on business growth while also freeing up employees to be more productive, flexible, and happy. Save time and increase productivity with mobile-first custom checklists, forms, and reports; Schedule shifts and track work hours with GPS time clock; Simplify employee communication, enhance professional skills, manage daily tasks and so much more, all in one app.

Who Uses Connecteam?

Connecteam serves the following industries; hospitality, retail, construction, manufacturing, healthcare, services, security, HVAC, and any other industries that have a need to manage their staff.

Where can Connecteam be deployed?

Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)

About the vendor

  • Connecteam
  • Located in New York, US
  • Founded in 2015
  • Phone Support
  • Chat

Countries available

Australia, Canada, United Kingdom, United States

Languages

Arabic, Chinese, Danish, Dutch, English and 8 others

About the vendor

  • Connecteam
  • Located in New York, US
  • Founded in 2015
  • Phone Support
  • Chat

Countries available

Australia, Canada, United Kingdom, United States

Languages

Arabic, Chinese, Danish, Dutch, English and 8 others

Connecteam videos and images

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Features of Connecteam

  • 360 Degree Feedback
  • Access Controls/Permissions
  • Accounting Integration
  • Action Management
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Add & Edit Photos
  • Alerts/Notifications
  • Appointment Management
  • Approval Process Control
  • Archiving & Retention
  • Assignment Management
  • Automated Scheduling
  • Automatic Time Capture
  • Availability Management
  • Benchmarking
  • Brainstorming
  • Business Process Automation
  • Calendar Management
  • Calendar Sync
  • Candidate Management
  • Capacity Planning
  • Cataloging/Categorization
  • Chat/Messaging
  • Collaboration Tools
  • Comment Library
  • Commenting/Notes
  • Communication Management
  • Compliance Management
  • Compliance Tracking
  • Contact Database
  • Contact Management
  • Content Library
  • Content Management
  • Contractor Management
  • Course Authoring
  • Course Management
  • Course Publishing
  • Course Tracking
  • Create Subtasks
  • Customer Database
  • Customizable Branding
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Directory Listing Management
  • Discussions / Forums
  • Dispatch Management
  • Document Capture
  • Document Management
  • Document Storage
  • Drag & Drop
  • Driver Management
  • Electronic Forms
  • Electronic Signature
  • Employee Activity Monitoring
  • Employee Benefits Administration
  • Employee Database
  • Employee Directory
  • Employee Handbook
  • Employee Management
  • Employee Photos
  • Employee Profiles
  • Employee Recognition Software
  • Employee Scheduling
  • Equipment Management
  • Event Management
  • Event Scheduling
  • Facility Asset Management
  • Facility Scheduling
  • Feedback Management
  • File Sharing
  • File Storage
  • For HVAC Companies
  • For Lawn Care
  • For Plumbing Industry
  • For Staffing Agencies
  • Forms Creation & Design
  • Forms Management
  • Fuel Tracking
  • Full Text Search
  • GPS
  • Geofencing
  • Geographic Maps
  • Geolocation
  • Graphical Workflow Editor
  • Group Management
  • Historical Reporting
  • Home Health Care Management
  • Housekeeping Management
  • Ideation
  • Incident Management
  • Interactive Learning
  • Inventory Management
  • Job Management
  • Job Posting
  • Knowledge Base Management
  • Knowledge Management
  • Layout & Design
  • Learning Management
  • Leave Tracking
  • Live Chat
  • Location Tracking
  • Maintenance Management
  • Member Directory
  • Membership Management
  • Messaging
  • Mobile Access
  • Mobile App
  • Mobile Learning
  • Mobile Time Tracking
  • Multi-Channel Communication
  • Multi-Channel Distribution
  • Multi-Language
  • Onboarding
  • Online Benefits Enrollment
  • Online Booking
  • Online Punch Card
  • Online Time Clock
  • Online Time Tracking Software
  • Orientation Workflow Management
  • Overtime Calculation
  • Payroll Management
  • Peer-to-Peer Recognition
  • Percent-Complete Tracking
  • Performance Management
  • Performance Metrics
  • Productivity Analysis
  • Profile Change Approvals
  • Profile Visibility Controls
  • Progress Reports
  • Progress Tracking
  • Provider Management
  • Pulse Surveys
  • Punch card
  • Question Library
  • Randomization
  • Real Time Monitoring
  • Real Time Notifications
  • Real-Time Chat
  • Real-time Scheduling
  • Real-time Updates
  • Recognition Tracking
  • Recurring Appointments
  • Recurring Tasks
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Residential Inspections
  • Resource Management
  • Rich Text Editor
  • Role-Based Permissions
  • Scheduling
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Self-Learning
  • Service History
  • Shift Swapping
  • Sick Leave Tracking
  • Skills Tracking
  • Social Learning
  • Status Tracking
  • Survey Builder
  • Surveys & Feedback
  • Task Editing/Updating
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Task Tagging
  • Technician Management
  • Templates
  • Text Editing
  • Third Party Integrations
  • Time & Attendance
  • Time & Expense Tracking
  • Time Off Management
  • Time Off Requests
  • Time Tracking
  • Timesheet Management
  • Touch Screen
  • Training Administration
  • Training Management
  • Transcripts/Chat History
  • Transportation Management
  • Unified Directory
  • Usage Tracking/Analytics
  • User Management
  • Vacation/Leave Tracking
  • Vehicle Tracking
  • Vendor Management
  • Virtual Keyboard
  • Work Order Management
  • Workflow Configuration

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Reviews of Connecteam

Average score

Overall
4,7 (152)
Ease of Use
4,7 (152)
Customer Service
4,9 (152)
Features
4,6 (152)
Value for Money
4,8 (152)

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Find reviews by score

5
78%
4
20%
3
1%
2
1%
Scott W.
Scott W.
Director of Operations in US
Verified LinkedIn User
Information Technology & Services, 2-10 Employees
Used the Software for: Free Trial
Reviewer Source

Alternatives Considered:

Most Valuable APP for SMB Ever

5,0 2 years ago

Comments: Our company utilizes employees here in the US, and numerous remote employees in the Philippines (less than 20 employees). We had one solution for scheduling, another program for task and project management, another app for messaging, and a cloud-based program for time-tracking. Until we found ConnectTeam. Everything we needed (plus more), all in a single solution. Not only did we cut our previous costs by 80%, everything is now in a single solution.

Pros:

- Only add the functions you want. Not encumbered by bloatware or features we will never us. - EXTREMELY intuitive. Once create an account, do the 5 minute walkthrough and you feel confident enough to manage yoir company. - Their FREE option is actually very useful and includes 80% of the features. - FLAT-FEE pricing! Once you decide to upgrade (we chose $29 plan) No 'per-user' cost like virtually every other solution. One flat-fee and can add up to 200 users with no hidden fees. - 24/7 live support; even for the free account! When we first got started, we had a couple hiccups, and at 1:30am, their live support spent over an hour helping us get everything working perfectly (thanks again Noam). - Supports overseas employees in other countries natively. E.g. we have employees in Philippines, and the installed the app and verified their phone numbers via text on their Philippines phone with no issue. Can text-message filipino worked through app, even on free mode. - Messaging/chat options are way better than other messaging apps. Like 'voice' chat, and the ability to integrate other formats. Supports rich text. Take FB messenger, Sling, and viber and combine all the good features, and this is what you have. - GPS tracking of all remote employees.

Cons:

- At the time of writing this review, all admin features have to be done through website, and not through the app (though they say they are working on that). - Could use more hierarchy fratures, other than just basic. Would be nice to see customizable permissions for Administrators (may support but I didn't see). - App only supports Android and iPhone. No desktop app for Windows or Mac available.

ConnecTeam Response

2 years ago

Hi Scott! Thank you so much for taking the time to write this amazing review! Please note that there's A LOT you can do as an admin from the app, under the the ADMIN tab. Make sure to reach out to us for further assistance if needed :)

Sarah L.
General Manager in US
Health, Wellness & Fitness, 11-50 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

ConnectTeam helped us transition from a handful of productivity apps to ONE.

5,0 10 months ago

Comments: We are very satisfied with the app, as well as the service! Thank you for helping us work through the initial transition and we appreciate your team's attention to detail. Our staff have adapted to using the app with incredible ease and we are looking forward to using this as a tool moving forward.

Pros:

The user-end is designed for mobile use, so it's super convenient and easy to use your personal mobile device to stay connected with the team. There are so many time-saving features available that take advantage of the tools we already have on hand and make an impact on our daily operations. The mobile app is clear, looks great, and even incorporated our logo into the initialization window. Very professional.

Cons:

Our previous scheduling software had quite a bit more clarity and control over schedule creation, shift swapping, time-off requests, and general management. ConnectTeam has a functional scheduling feature, which is honestly better than some of the other apps out there, but this aspect could use some improvement. As with any good app company, they have assured me they are continuing to develop this feature and will release any improvements in an update.

Connecteam Response

10 months ago

Sarah, you're amazing :) Thank you so much for taking the time to write such a detailed review, and share with others about your positive Connecteam experience. At Connecteam, we do nothing else but building a product that helps companies manage their remote teams easily and efficiently, so as always, you can expect improvements coming out on a regular basis :) It's really great that you were able to combine so many other softwares into one and become more productive as a company. Thanks again, and please make sure to reach out to our team for more feedback and things you'd like to see in Connecteam :)

Harry H.
Director in UK
Sports, 2-10 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Great software would recommend

4,0 last month New

Comments: I'm generally happy with it - the customer service is great.

Pros:

The employee scheduling is so easy to use, it's a really intuitive design and you can implement it and get employees on boarded so quick with it

Cons:

I dislike that I can't book 1-2-1 sessions for employees - a live timetable I can send front end to customers so they can book my employees out per session. Would be a great add. It's also not cheap price wise.

Connecteam Response

4 weeks ago

Thank you so much for your review, Harry! It's great to know that you find Connecteam to be simple to use both for you and for your employees and that you're happy with our customer service :) Although Connecteam is an employee management tool, we already talk internally about adding capabilities for the business' customers to book their meetings directly in the schedule, so that's definitely something to look forward to in the future :) If you have any more feedback for us or would like to suggest an improvement, please reach out to us at [email protected] at any time :) Thanks again!

Michael B.
Michael B.
Director in UK
Verified LinkedIn User
Facilities Services, 51-200 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

User-friendly software with many features, but needs improvements around scheduling & time clock

2,0 last month New

Comments: We have been using the software for about 8 month now. Some problems have been resolved. A huge improvement was around open shifts. That feature was basically unworkable until a few months ago. However, no improvement in core functionality of job scheduling and time clock since then.

Pros:

We mainly use software for job scheduling and time clock. Pros: It is easy to create a job and a shift Easy to add an employee Job scheduling views are good Training module (courses) has been useful

Cons:

The more employees and jobs you add, the slower it gets for admin users The jobs schedule opens slow on mobile phones The app users a lot of RAM memory on desktops If you have many shifts in the schedule, the app may start freezing The company often focuses on getting some minor features rather than improving their core elements, such as Job Schedule and Time Clock Not easy to go through Time Clock entries as the hours in Job Schedule are not shown. They claim that Time Clock and Job Schedule are synced, but sync only works for mobile users to clock in and out. There is no sync for admin users, who are checking the entries! Chat feature is undeveloped. It is easy to send information to staff, but it is not possible for field staff to have 1 clear communication channel. The job schedule shows names of the person, who created a job, so field staff have multiple conversation about various jobs, rather than have 1 point of contact. If the person who created the job is away, there is no way to see the message. So software creates a communication nightmare for admin and for field staff as well.

Connecteam Response

last month

Thanks for the feedback, Michael. First, it sounds like you're experiencing some technical issues. Things should not load slow or freeze. The best we can suggest is to contact us so we can investigate your issues and have them resolved. As for the schedule and time clock sync, there might be a misunderstanding or unfulfilled expectations here, and we'd like to clarify: the sync doesn't mean that any scheduled shift will automatically create a time entry in a schedule. The schedule lets users know what they need to do, when and from where, but they must clock in and out for those entries to show in their timesheets. As for the chat - what's missing for you that you feel it's undeveloped? As for employees seeing who created a shift - that's 100% to your control as an admin. Simply remove this option from the scheduling settings menu. Would like to connect with us so we can see what can be done to assist you? Please email me personally at [email protected] :) Thanks!

Karen T.
Administrative VP in US
Construction, 11-50 Employees
Used the Software for: 1-5 months
Reviewer Source

Explore the features they are gems

5,0 3 months ago

Comments: I am getting the forms and documents I need from the field. They were using paper forms before this and would lose them, forget them...bottom line we would never get them in the office. Getting the documentation keeps us OSHA compliant and helps us with unemployment claims if we had a legit reason to terminate someone. Also, I cannot stress enough, their support is fabulous. I scheduled a training online and the rep that helped me, [SENSITIVE CONTENT], was phenomenal! She continues to reach out and offer to help. She showed me all of the extra features that I really did not anticipate using and I am so glad she did.

Pros:

I love the ease of implementation. The software automatically sent invites to the users to download the app. The form creator gives so many options to use forms already created or to create one of your own. The forms are simple and can be signed from a mobile phone. Signatures are critical for documentation of training, write ups, injury reports etc.

Cons:

Unless a user purchases the expert version there are limits to the number of jobsites you can use GPS tracking on. With the level that we have we are limited to 10 jobs. I would be much happier with the ability to have 15 to 20 without having to upgrade. We are working with the limits of 10 for now because there really is a large jump in price.

Connecteam Response

3 months ago

Amazing review, Karen! Thank you so much! It's great to hear Connecteam helps you better manage your business and team, save time, and automate day-to-day workflows. As for the capabilities you're looking to have in your plan without upgrading again, the best would be to communicate that to your Customer Success Manager at Connecteam and ask if there's something that can be done to help :) Thanks again for your positive detailed review!!