What Is timetoreply?

timetoreply is a SaaS tool for sales, support & success teams looking to improve their timetoreply Ratio to close more leads and keep key customers happy. Set reply time goals, see email reply times and volumes, as well as contact rates, and close off conversations without a ticketing system. timetoreply works across all email clients. No change to workflow required. Completely secure.

Who Uses timetoreply?

Customer Service, Customer Success, Client Services, Sales Teams, Internal/team communication

Where can timetoreply be deployed?

Cloud, SaaS, Web-based

About the vendor

  • Time To Reply
  • Located in Leatherhead, UK
  • Founded in 2013
  • Phone Support
  • 24/7 (Live rep)

Countries available

Afghanistan, Albania, Andorra, Anguilla, Antigua & Barbuda and 149 others

Languages

English

About the vendor

  • Time To Reply
  • Located in Leatherhead, UK
  • Founded in 2013
  • Phone Support
  • 24/7 (Live rep)

Countries available

Afghanistan, Albania, Andorra, Anguilla, Antigua & Barbuda and 149 others

Languages

English

timetoreply videos and images

timetoreply Software - Overview Report
timetoreply Software - Overview Report Stats
timetoreply Software - SLA Report Stats
timetoreply Software - Emails Sent Breakdown, Ignoring business hours
timetoreply Software - Timetoreply Ratio Report
View 6 more
timetoreply video
timetoreply Software - Overview Report
timetoreply Software - Overview Report Stats
timetoreply Software - SLA Report Stats
timetoreply Software - Emails Sent Breakdown, Ignoring business hours
timetoreply Software - Timetoreply Ratio Report

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Features of timetoreply

  • Alerts/Notifications
  • Collaboration Tools
  • Communication Management
  • Contact Management
  • Reporting/Analytics
  • Response Management
  • Shared Inboxes
  • Third Party Integrations

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Reviews of timetoreply

Average score

Overall
4,5 (37)
Ease of Use
4,4 (37)
Customer Service
4,7 (37)
Features
4,4 (37)
Value for Money
4,5 (37)

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Find reviews by score

5
46%
4
54%
Alex S.
Project Manager Lead in US
Marketing & Advertising, 51-200 Employees
Used the Software for: 1-5 months
Reviewer Source

Time to Review

5,0 2 years ago

Comments: We wanted the confidence that a data-driven approach can provide to assess and coach our client-facing team members' communication habits.

Pros:

It offers the privacy that individual users need/appreciate while still giving insight into communication performance for both internal and external clients.

Cons:

I'm not sure that we have a Con to speak to as of yet (we are still relatively new to using it).

Time To Reply Response

2 years ago

Hi Alex Thank you for the review. Let us know if you think of anything we can add to the product to make your life easier and give you more insights. Best, Dane

Daniel G.
IT in US
Machinery, 51-200 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

A niche product that could be widely used

4,0 2 years ago

Comments: Early on I got the impression that this software was in its early stages, however the company handled all critiques and answered many of our requests very quickly. The trial period was excellent, allowing us to vet the software before purchase. The price is right for our organization, and their support (one of my most important considerations when choosing a vendor) is the gold standard of responsiveness, knowledge of their software, and friendliness.

Pros:

This product works as advertised and allows us to see how quickly our various customer facing groups respond to requests made of them. Honestly, a feature that should be baked right in to our email provider, but sadly is not. The customer service is above and beyond excellent. I'm amazed such a small company can be as agile and responsive to customer needs as these folks can. A true testament to the power of cloud offerings. License model is based on data ingest (monitored mail accounts) not number of readers. This allows us to give all team members access that need it, to reports on shared accounts without driving up the cost. The visual presentation / dashboarding is nice.

Cons:

We uncovered a few security issues early on with the software, all of which were patched within a week of our bringing it to TTR's attention. The interface is not as intuitive as it could be, nor is the company setup. Some features are missing like per-mailbox "open hours" which can as of now only be set at the company level, and static dashboarding for our bill-board type displays in our call center.

Time To Reply Response

last year

Hi Daniel, Thanks for the detailed review. We love all of this constructive feedback. Please keep it coming! We're happy to say that one of the changes we've made since your review is implementing business hours and timezone settings on a 'per mailbox' basis, so that teams working in different timezones always have accurate reporting. Best, Team timetoreply

John B.
Director in Ireland
Accounting, 11-50 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

timetoreply Review

4,0 last year

Pros:

Report are good, great to navigate and we'll laid out

Cons:

Need to differentiate between roles more

Time To Reply Response

last year

Hi John, Thanks for the review. Great to hear that you like the layout and the reporting. We're curious to learn more about the role differentiation you mentioned. Please feel free to get in touch with us via live chat on our site to tell us more. Best, Team timetoreply

Bryce H.
SVP Operations in US
Telecommunications, 201-500 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Provides tremendous insight

4,0 last year

Comments: We've been able to address staffing, general productivity, contingency planning, communication spikes and increases, and more. The software has been incredibly valuable to our organization.

Pros:

We were struggling to fully understand the requests coming from our partners and customers. We had an idea but if we could better understand when partners reached out, how they reached out, and how quickly we responded we could drive increased satisfaction. This software helped us to answer all of those questions. It also gave us the ability to see trends for our highest value partners.

Cons:

It's very standalone. I wish that I had the ability to better integrate with other reports.

Time To Reply Response

last year

Hi Bryce, Thanks for the great review! We're happy to hear that our solutions have helped answer those important questions. Please feel free to share our API documentation with your team. It'll allow you to connect timetoreply to other reporting tools like PowerBI. The documentation is available by navigating to Tools > API. Best, Team timetoreply

Paul G.
Senior Consultant in US
Computer Software, 1 001-5 000 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Email Reporting that Works

4,0 2 years ago

Comments: I enjoy the simplicity of the product and how quickly I was able to configure and deploy for my team. In addition, the Support team has been great about addressing any issues that have arisen.

Pros:

The fact that I can setup filters that identify email volume and interactions from specific clients.

Cons:

The reporting functionality limits the date range of data that you can analyze at one time. Since I do annual reporting, I have to combine data outside of TTR for those lengthy reports.

Time To Reply Response

2 years ago

Hey Paul Thanks for the review. We'll raise the date range comment to our product team and see if we can help out there to save you having to collate data for your reporting period. Best, Dane