timetoreply

by Time To Reply

Who Uses timetoreply?

Customer Service, Customer Success, Client Services, Sales Teams, Internal/team communication

What Is timetoreply?

timetoreply is a SaaS tool for sales, support & success teams looking to improve their timetoreply Ratio to close more leads and keep key customers happy. Set reply time goals, see email reply times and volumes, as well as contact rates, and close off conversations without a ticketing system. timetoreply works across all email clients. No change to workflow required. Completely secure.

timetoreply Details

Time To Reply

https://www.timetoreply.com/

Founded 2013

timetoreply Software - Overview Report
timetoreply Software - Overview Report Stats
timetoreply Software - SLA Report Stats
timetoreply Software - Emails Sent Breakdown, Ignoring business hours
timetoreply Software - Timetoreply Ratio Report
timetoreply video
Play
timetoreply Software - Overview Report - thumbnail
timetoreply Software - Overview Report Stats - thumbnail
timetoreply Software - SLA Report Stats - thumbnail
timetoreply Software - Emails Sent Breakdown, Ignoring business hours - thumbnail
timetoreply Software - Timetoreply Ratio Report - thumbnail

Compare timetoreply with similar products

Starting price

US$14,00/month
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US$79,00/month
N/A

Free Version

Free Version No
Free Version No
Free Version No
Free Version Yes

Free Trial

Free Trial Yes
Free Trial Yes
Free Trial No
Free Trial Yes

timetoreply deployment and support

Support

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)

Deployment

  • Cloud, SaaS, Web-based

Training

  • Live Online
  • Webinars
  • Documentation
  • Videos

timetoreply Features

  • AB Testing
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Behavior Tracking
  • CRM
  • Campaign Analytics
  • Campaign Management
  • Chat/Messaging
  • Churn Management
  • Communication Management
  • Community Management
  • Content Creation
  • Content Management
  • Customer Database
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Drag & Drop
  • Email Management
  • Engagement Tracking
  • Event Triggered Actions
  • Feedback Management
  • Gamification
  • Live Chat
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Multi-Language
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Social Media Integration
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Third Party Integrations
  • Video Support
  • Visual Analytics
  • Widgets
  • Workflow Management

View full list of Customer Engagement Software

  • AB Testing
  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Archiving & Retention
  • Auto-Responders
  • CRM
  • Campaign Analytics
  • Campaign Management
  • Campaign Segmentation
  • Canned Responses
  • Chat/Messaging
  • Click Tracking
  • Contact Database
  • Contact Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Templates
  • Data Recovery
  • Drag & Drop
  • Drip Campaigns
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Monitoring
  • Email Templates
  • Email Tracking
  • Inbox Management
  • Monitoring
  • Queue Management
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Routing
  • Search/Filter
  • Shared Inboxes
  • Signature Management
  • Social Media Integration
  • Spam Blocker
  • Subscription Management
  • Template Management
  • Third Party Integrations
  • Whitelisting/Blacklisting
  • Workflow Management

View full list of Email Management Software

timetoreply Alternatives

More timetoreply alternatives

timetoreply Reviews

Read all reviews

Overall rating

4,4/5

Average score

Ease of Use 4,4
Customer Service 4,6
Features 4,4
Value for Money 4,5

Review software

Share your experiences with other software buyers.

Write a Review!
Alex S.
Project Manager Lead
Marketing & Advertising, 51-200 Employees
Used the Software for: 1-5 months
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2020/02/04

"Time to Review"

Comments: We wanted the confidence that a data-driven approach can provide to assess and coach our client-facing team members' communication habits.

Pros: It offers the privacy that individual users need/appreciate while still giving insight into communication performance for both internal and external clients.

Cons: I'm not sure that we have a Con to speak to as of yet (we are still relatively new to using it).

Vendor Response

by Time To Reply on 2020/02/05

Hi Alex

Thank you for the review. Let us know if you think of anything we can add to the product to make your life easier and give you more insights.

Best,

Dane

  • Reviewer Source 
  • Reviewed on 2020/02/04
Daniel G.
IT
Machinery, 51-200 Employees
Used the Software for: 1+ year
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 2020/02/18

"A niche product that could be widely used"

Comments: Early on I got the impression that this software was in its early stages, however the company handled all critiques and answered many of our requests very quickly. The trial period was excellent, allowing us to vet the software before purchase. The price is right for our organization, and their support (one of my most important considerations when choosing a vendor) is the gold standard of responsiveness, knowledge of their software, and friendliness.

Pros: This product works as advertised and allows us to see how quickly our various customer facing groups respond to requests made of them. Honestly, a feature that should be baked right in to our email provider, but sadly is not. The customer service is above and beyond excellent. I'm amazed such a small company can be as agile and responsive to customer needs as these folks can. A true testament to the power of cloud offerings. License model is based on data ingest (monitored mail accounts) not number of readers. This allows us to give all team members access that need it, to reports on shared accounts without driving up the cost. The visual presentation / dashboarding is nice.

Cons: We uncovered a few security issues early on with the software, all of which were patched within a week of our bringing it to TTR's attention. The interface is not as intuitive as it could be, nor is the company setup. Some features are missing like per-mailbox "open hours" which can as of now only be set at the company level, and static dashboarding for our bill-board type displays in our call center.

Vendor Response

by Time To Reply on 2021/02/18

Hi Daniel,

Thanks for the detailed review. We love all of this constructive feedback. Please keep it coming!

We're happy to say that one of the changes we've made since your review is implementing business hours and timezone settings on a 'per mailbox' basis, so that teams working in different timezones always have accurate reporting.

Best,
Team timetoreply

  • Reviewer Source 
  • Reviewed on 2020/02/18
John B.
Director
Accounting, 11-50 Employees
Used the Software for: 6-12 months
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    5/10
  • Reviewer Source 
  • Reviewed on 2021/02/09

"timetoreply Review"

Pros: Report are good, great to navigate and we'll laid out

Cons: Need to differentiate between roles more

Vendor Response

by Time To Reply on 2021/02/18

Hi John,

Thanks for the review.

Great to hear that you like the layout and the reporting.

We're curious to learn more about the role differentiation you mentioned.

Please feel free to get in touch with us via live chat on our site to tell us more.

Best,
Team timetoreply

  • Reviewer Source 
  • Reviewed on 2021/02/09
Bryce H.
SVP Operations
Telecommunications, 201-500 Employees
Used the Software for: 1+ year
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2021/02/04

"Provides tremendous insight"

Comments: We've been able to address staffing, general productivity, contingency planning, communication spikes and increases, and more. The software has been incredibly valuable to our organization.

Pros: We were struggling to fully understand the requests coming from our partners and customers. We had an idea but if we could better understand when partners reached out, how they reached out, and how quickly we responded we could drive increased satisfaction. This software helped us to answer all of those questions. It also gave us the ability to see trends for our highest value partners.

Cons: It's very standalone. I wish that I had the ability to better integrate with other reports.

Vendor Response

by Time To Reply on 2021/02/18

Hi Bryce,

Thanks for the great review!

We're happy to hear that our solutions have helped answer those important questions.

Please feel free to share our API documentation with your team. It'll allow you to connect timetoreply to other reporting tools like PowerBI. The documentation is available by navigating to Tools > API.

Best,
Team timetoreply

  • Reviewer Source 
  • Reviewed on 2021/02/04
Paul G.
Senior Consultant
Computer Software, 1 001-5 000 Employees
Used the Software for: 1+ year
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2020/02/03

"Email Reporting that Works"

Comments: I enjoy the simplicity of the product and how quickly I was able to configure and deploy for my team. In addition, the Support team has been great about addressing any issues that have arisen.

Pros: The fact that I can setup filters that identify email volume and interactions from specific clients.

Cons: The reporting functionality limits the date range of data that you can analyze at one time. Since I do annual reporting, I have to combine data outside of TTR for those lengthy reports.

Vendor Response

by Time To Reply on 2020/02/04

Hey Paul

Thanks for the review.

We'll raise the date range comment to our product team and see if we can help out there to save you having to collate data for your reporting period.

Best,
Dane

  • Reviewer Source 
  • Reviewed on 2020/02/03