Birdeye

Best choice for review management platforms

Comments: I'm quite happy with everything. We have run into some billing issues, technical issues, etc, but we did manage to get everything resolved. We were assigned a customer service rep and they've been very helpful in ironing out any problems. I've been with these guys for almost 2 years and I don't have any interest in switching to a different provider.

Pros:

We tried a few different review management systems but BirdEye was the most established one. They offer great deals for marketing agencies that are looking to whitelabel the software and offer it to clients as part of the marketing packages. This was a huge plus for us.

Cons:

Software can be clunky. Think of BirdEye like Salesforce, they're the biggest in the space because the software is good but it can also be rather clucky to use. Other review management systems were more streamlined but I think BirdEye more than makes up for it with customer service and support.

Great service and superior product

Comments: It's been great. Customer service is great and professional.

Pros:

My favorite feature is the review platform (which is why we purchased the Birdeye product. However, the sms feature has proven a return on investment in itself. It was a feature I didn't think I would use but it has significantly increased our business.

Cons:

I wish there was a better integration and easier way to leave reviews for platforms such as Yelp and Facebook. I know this is not a Birdeye problem as it is Yelp and Facebook policy issue. I also wish it integrated with Thumbtack.

Birdeye Review

Pros:

I like the consistent communication with our Birdeye rep. Everyone we've worked with has been super helpful and responsive.

Cons:

It's definitely a fairly new company and they don't have all the features that I would want, but they're working on it and in the process of rolling out new features all the time.

Easy to use and great support!

Pros:

It was super easy to get this off the ground for us and for our clients. The support provided by the Birdeye team has been nothing short of fantastic.

Cons:

I have heard from everybody on the team and even noticed it during our onboarding, there is a giant delay between when something is clicked to when it actually loads. Occasionally have issues with things never loading.

Birdseye is great for patient engagement!

Comments: Overall I am very satisfied with Birdseye. From the user-friendly functionality of the software to the different and broad aspect of functions, I was able to do a lot more than initially expected.

Pros:

The live chat/texting capability is great and easy to use especially if you have multiple locations. I used the software to develop and send customer satisfaction surveys. This function is great however when the results come in and the data is compiled there can definitely be improvement in the presentation aspect of it.

Cons:

As stated above I was a bit disappointed with it results data from the surveys I sent out to customers. When using a rating scale system they compile the data and creates graphs etc. however they are very hard to read let alone present in a meeting. This function can definitely be improved.