What Is Birdeye?

Birdeye’s all-in-one platform provides remarkably easy, scalable tools to effortlessly manage online reputation and gain customer experience insights to grow sales and thrive.
More than 80,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.

Who Uses Birdeye?

Local businesses and brands looking to build a strong online reputation fueled by customer feedback, boost ratings, and establish trust to acquire new customers.

Where can Birdeye be deployed?

Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)

About the vendor

  • Birdeye
  • Located in Palo Alto, US
  • Founded in 2012
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Canada, Mexico, New Zealand, Puerto Rico and 1 others

Languages

English

About the vendor

  • Birdeye
  • Located in Palo Alto, US
  • Founded in 2012
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Canada, Mexico, New Zealand, Puerto Rico and 1 others

Languages

English

Birdeye videos and images

Birdeye Software - Dashboard - Gives you an overview of your online reputation
Birdeye Software - Unified Inbox - Respond to customers who chat, text or leave a review from one Unified Inbox
Birdeye Software - Referrals - Make it easy for your customers to refer their friends and family
Birdeye Software - Surveys - Send out surveys and analyze 1,000s of responses easily
Birdeye Software - Ticketing - Turn negative feedback into tickets to take immediate action
View 6 more
Birdeye video
Birdeye Software - Dashboard - Gives you an overview of your online reputation
Birdeye Software - Unified Inbox - Respond to customers who chat, text or leave a review from one Unified Inbox
Birdeye Software - Referrals - Make it easy for your customers to refer their friends and family
Birdeye Software - Surveys - Send out surveys and analyze 1,000s of responses easily
Birdeye Software - Ticketing - Turn negative feedback into tickets to take immediate action

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Features of Birdeye

  • AI/Machine Learning
  • API
  • Activity Dashboard
  • Alerts/Notifications
  • Audience Targeting
  • Augmented Analytics
  • Auto-Responders
  • Automated Responses
  • CRM
  • Campaign Analytics
  • Campaign Management
  • Chatbot
  • Code-free Development
  • Collaboration Tools
  • Communication Management
  • Competitive Analysis
  • Contact Management
  • Content Management
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Email Marketing
  • Engagement Tracking
  • Feedback Management
  • Human Handover
  • Keyword Tracking
  • Knowledge Base Management
  • Lead Qualification
  • Live Chat
  • MMS
  • Mass Texting
  • Mobile Access
  • Monitoring
  • Multi-Channel Campaigns
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Language
  • Natural Language Processing
  • Negative Feedback Management
  • Offline Form
  • One-to-One Messaging
  • Performance Metrics
  • Pre-Configured Bot
  • Proactive Chat
  • Question Branching
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real-time Consumer-facing Chat
  • Real-time Conversations
  • Reporting/Analytics
  • Reputation Management
  • Response Management
  • Review Generation
  • Review Monitoring
  • Review Notification
  • Review Request
  • SEO Audit
  • SEO Management
  • Scheduled Messaging
  • Search/Filter
  • Sentiment Analysis
  • Skip Logic
  • Social Listening
  • Social Media Integration
  • Social Media Monitoring
  • Social Sharing
  • Support Ticket Management
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Text Analysis
  • Third Party Integrations
  • Transcripts/Chat History
  • Trend Analysis
  • URL Customization
  • Virtual Assistant
  • Web Tracking
  • Website Monitoring
  • Website Visitor Tracking

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Reviews of Birdeye

Average score

Overall
4,7
Ease of Use
4,7
Customer Service
4,7
Features
4,7
Value for Money
4,5

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1 000
  • >1 001
Nick
Nick
CEO in Canada
Verified LinkedIn User
Marketing & Advertising, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Best choice for review management platforms

5,0 2 years ago

Comments: I'm quite happy with everything. We have run into some billing issues, technical issues, etc, but we did manage to get everything resolved. We were assigned a customer service rep and they've been very helpful in ironing out any problems. I've been with these guys for almost 2 years and I don't have any interest in switching to a different provider.

Pros:

We tried a few different review management systems but BirdEye was the most established one. They offer great deals for marketing agencies that are looking to whitelabel the software and offer it to clients as part of the marketing packages. This was a huge plus for us.

Cons:

Software can be clunky. Think of BirdEye like Salesforce, they're the biggest in the space because the software is good but it can also be rather clucky to use. Other review management systems were more streamlined but I think BirdEye more than makes up for it with customer service and support.

BirdEye Response

2 years ago

Hi Nick, thanks for choosing BirdEye! We appreciate you being a BirdEye partner and we look forward to the years to come. Keep up the great work!

Antonette
CEO in US
Construction, 2-10 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Great service and superior product

5,0 last month New

Comments: It's been great. Customer service is great and professional.

Pros:

My favorite feature is the review platform (which is why we purchased the Birdeye product. However, the sms feature has proven a return on investment in itself. It was a feature I didn't think I would use but it has significantly increased our business.

Cons:

I wish there was a better integration and easier way to leave reviews for platforms such as Yelp and Facebook. I know this is not a Birdeye problem as it is Yelp and Facebook policy issue. I also wish it integrated with Thumbtack.

Isabella
Content Marketing Specialist in US
Furniture, 51-200 Employees
Used the Software for: 6-12 months
Reviewer Source

Birdeye Review

3,0 last month New

Pros:

I like the consistent communication with our Birdeye rep. Everyone we've worked with has been super helpful and responsive.

Cons:

It's definitely a fairly new company and they don't have all the features that I would want, but they're working on it and in the process of rolling out new features all the time.

Birdeye Response

2 weeks ago

Thank you for taking the time to leave us a review, Isabella.

Miranda
Client Strategy Specialist in US
Marketing & Advertising, 51-200 Employees
Used the Software for: 1-5 months
Reviewer Source

Easy to use and great support!

5,0 2 months ago

Pros:

It was super easy to get this off the ground for us and for our clients. The support provided by the Birdeye team has been nothing short of fantastic.

Cons:

I have heard from everybody on the team and even noticed it during our onboarding, there is a giant delay between when something is clicked to when it actually loads. Occasionally have issues with things never loading.

Birdeye Response

2 months ago

Hi Miranda! Thanks so much for choosing Birdeye! We appreciate the partnership!

Evan
Director of Patient Engagement in US
Mental Health Care, 51-200 Employees
Used the Software for: 1+ year
Reviewer Source

Birdseye is great for patient engagement!

4,0 2 months ago New

Comments: Overall I am very satisfied with Birdseye. From the user-friendly functionality of the software to the different and broad aspect of functions, I was able to do a lot more than initially expected.

Pros:

The live chat/texting capability is great and easy to use especially if you have multiple locations. I used the software to develop and send customer satisfaction surveys. This function is great however when the results come in and the data is compiled there can definitely be improvement in the presentation aspect of it.

Cons:

As stated above I was a bit disappointed with it results data from the surveys I sent out to customers. When using a rating scale system they compile the data and creates graphs etc. however they are very hard to read let alone present in a meeting. This function can definitely be improved.