--- description: Learn more about Greenlight CRM price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Greenlight CRM Price, Reviews & Features - Capterra South Africa 2026 --- Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [Greenlight CRM](/software/152888/greenlight-crm) # Greenlight CRM Canonical: https://www.capterra.co.za/software/152888/greenlight-crm Page: 1 / 2\ Next: [Next page](https://www.capterra.co.za/software/152888/greenlight-crm?page=2) > Cloud-based contact centre platform that provides everything you need in one solution, fully customised to your business needs. > > Verdict: Rated **4.9/5** by 18 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Greenlight CRM? Greenlight CRM is a combined telephony and CRM solution that is ideal for blended contact centre operations where efficient customer contact and follow-up is essential to their business success. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 18 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Greenlight Innovation - **Location**: Dundee, UK - **Founded**: 2010 ## Commercial Context - **Starting Price**: £99,00 - **Pricing model**: Per User - **Pricing Details**: Monthly pricing based upon number of seats needed. - **Target Audience**: 11–50, 51–200, 201–500, 501–1 000 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - CRM - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Transfer - Campaign Management - Contact Management - IVR - Interaction Tracking - List Management - Predictive Dialer - Queue Management - Reporting/Analytics ## Integrations (11 total) - AquariumClaims - DealTrack - FLG - HubSpot CRM - Lead Forensics - Mailchimp - Signable - SmartDebit Pulse - Zapier - i-Underwrite - omniSign ## Support Options - Email/Help Desk - Phone Support - 24/7 (Live rep) - Chat ## Category - [Call Centre Software](https://www.capterra.co.za/directory/30007/call-center/software) ## Related Categories - [Call Centre Software](https://www.capterra.co.za/directory/30007/call-center/software) - [Predictive Dialer Software](https://www.capterra.co.za/directory/30597/predictive-dialer/software) ## Alternatives 1. [DialedIn CCaaS](https://www.capterra.co.za/software/29589/callcenternow) — 4.8/5 (314 reviews) 2. [Convoso](https://www.capterra.co.za/software/76768/cloud-predictive-dialer) — 4.5/5 (386 reviews) 3. [Readymode](https://www.capterra.co.za/software/136728/readymode) — 4.6/5 (136 reviews) 4. [Dialpad](https://www.capterra.co.za/software/190976/dialpad-sell) — 4.2/5 (562 reviews) 5. [Aircall](https://www.capterra.co.za/software/144486/aircall) — 4.2/5 (458 reviews) ## Reviews ### "Greenlight - Our "Go To" CRM Provider" — 5.0/5 > **Gary** | *30 November 2018* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: The software itself is easy to setup, easy to deploy and intuitive to use. The system is well designed and has flexibility to accommodate user requirements. Reporting and analysis functionality is versatile and can be tailored to individual needs. All-in-all, a powerful platform to support business management and development. > > **Cons**: Not Applicable.... to date, we haven't found any weaknesses of the platform\! > > I can't praise Greenlight CRM highly enough. Working with them has been completely hassle-free\! We have worked with a number of CRM and Dialler companies in the past and have had a number of bad experiences - Greenlight are the exception to that trend\! The Greenlight team have accommodated every request we have made quickly, efficiently and without challenge - their account management and support has been faultless and they're system has been quickly adopted with ease within our business. I would happily recommend them to any company requiring an enterprise class CRM platform. ----- ### "I'd never use any other CRM/dialler solution" — 5.0/5 > **Richard** | *15 December 2021* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: Its does everything we need in one system > > **Cons**: To be honest...nothing\! It's never let me down and the support team are always on hand to make changes as and when I need them > > Amazing\! I've removed other dialler \& CRM systems and implemented the Greenlight solution at 4 call centres I've run. I would never use another provider. ----- ### "Greenlight" — 4.0/5 > **Darren** | *14 July 2016* | Recommendation rating: 7.0/10 > > **Pros**: Easy to use > > **Cons**: lack on management control over functionality > > The system is good but needs some development work, on the up side the lack of features makes it very easy to use although you will need to ask support to make every change you need, luckily they are pretty good at that side of things and do deal with most of the support tickets I have quickly and efficiently. ----- ### "Will never change dialler provider and recommend Greenlight to anyone that asks me" — 5.0/5 > **Ohiunkunofan** | *14 September 2016* | Recommendation rating: 10.0/10 > > **Pros**: I love how easy it is to use and that any functions that are really bespoke can be added. They've always looked after me. Even when I'm late on payments which sometimes happens with business they've always allowed me time and the level of customer service has never dropped. I would never change provider and owe them an awful lot as I've had campaigns I simply couldn't have done either due to the time frame it would take to set up things I need on the dialler to make the campaign work or the length of time it would take to have to explain and get it added if that was possible. I think the main difference is that they understand all their systems and can make changes extremely quickly because everything was designed and built by them. > > I've been using Greenlight since 2013. I have to say that they are the best dialler provider I've ever used. There has been nothing I've asked to be added in terms of functionality that has been too big a task. We have done numerous campaigns and each campaign has different things that the dialler needs to be able to do to make the campaign run smothly for me and my partners. I can call Greenlight, explain the campaign and what I need to be system to be able to do and they make it happen. I can't say anything negative about the company or staff and unfortunately I can't say that about many other dialler providers I've used or tested. It feels like they work for my organisation to the point I don't have a dialler guy in house. Anything I need I just call or email and they sort. ----- ### "Your Brand Cover" — 5.0/5 > **Nick** | *18 October 2023* | Consumer Services | Recommendation rating: 9.0/10 > > **Pros**: The Greenlight team....legends. They work so hard and are excellent at their jobs > > **Cons**: i would like an option to pay for development (changes) to our system so we could get them done quicker. We understand we are not your only customer and feel bad to keep asking for changes when the guys work so hard, so to be charged to get extra work done would be nice. > > excellent ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.co.za/software/152888/greenlight-crm?page=2) ## Links - [View on Capterra](https://www.capterra.co.za/software/152888/greenlight-crm) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | pt | | | pt-PT | | ----- ## Structured Data