--- description: Learn more about ServiceNow price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ServiceNow Price, Reviews & Features - Capterra South Africa 2026 --- Breadcrumb: [Home](/) > [Business Management Software](/directory/30532/business-management/software) > [ServiceNow](/software/152871/servicenow) # ServiceNow Canonical: https://www.capterra.co.za/software/152871/servicenow Page: 1 / 15\ Next: [Next page](https://www.capterra.co.za/software/152871/servicenow?page=2) > CMDB solution that offers infrastructure visibility helping teams make informed decisions via an accurate record system. > > Verdict: Rated **4.5/5** by 348 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses ServiceNow? ServiceNow CMDB is used by IT departments, system administrators, IT operations managers, digital product teams, and enterprise organizations. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 348 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: ServiceNow - **Location**: Santa Clara, US - **Founded**: 2012 ## Commercial Context - **Starting Price**: US$100,00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Subscription license based on IT process users, type of license and level of support needed. Contact ServiceNow directly for pricing information - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Dutch, English, French, German, Italian, Japanese, Portuguese, Spanish - **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, United Kingdom, United States ## Features - API - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Asset Lifecycle Management - Asset Tracking - Automated Routing - CRM - Capacity Management - Change Management - Compliance Management - Configuration Management - Contract/License Management - Cost Tracking - Dashboard - Data Visualization - Drag & Drop - Financial Management - Graphical User Interface - HR Management - IT Asset Management - IT Asset Tracking - IT Reporting - Integrated Business Operations - Integrated Development Environment - Inventory Management - Issue Auditing - Knowledge Base Management - License Management - Macros/Templated Responses - Performance Metrics - Performance Monitoring - Prioritization - Project Management - Relationship Mapping - Remote Access/Control - Reporting & Statistics - Reporting/Analytics - Self Service Portal - Service Level Agreement (SLA) Management - Status Tracking - Support Ticket Management - Surveys & Feedback - Task Management - Version Control - Workflow Management ## Integrations (98 total) - 3CLogic - AlertOps - Apiiro - Apizee - Apptio Platform - Aria Platform - Armis - BeyondTrust Remote Support - BigID - Bitbucket - Bright Pattern - CG4 Asset Tracking System - CareAR - Checkmarx One - Coda ... and 83 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Business Management Software](https://www.capterra.co.za/directory/30532/business-management/software) ## Related Categories - [Business Management Software](https://www.capterra.co.za/directory/30532/business-management/software) - [Cloud Integration Software](https://www.capterra.co.za/directory/30852/cloud-management/software) - [App Development Software](https://www.capterra.co.za/directory/30082/application-development/software) - [ERP Systems](https://www.capterra.co.za/directory/9/enterprise-resource-planning/software) - [IT Management Software](https://www.capterra.co.za/directory/10001/it-management/software) ## Alternatives 1. [Freshdesk](https://www.capterra.co.za/software/124981/freshdesk) — 4.5/5 (3414 reviews) 2. [Freshservice](https://www.capterra.co.za/software/132997/freshservice) — 4.5/5 (692 reviews) 3. [JIRA Service Management](https://www.capterra.co.za/software/138769/jira-service-management) — 4.5/5 (768 reviews) 4. [Zendesk Suite](https://www.capterra.co.za/software/164283/zendesk) — 4.4/5 (4079 reviews) 5. [Milvus](https://www.capterra.co.za/software/202528/milvus) — 4.8/5 (298 reviews) ## Reviews ### "Great Customer Ticketing Solution" — 4.0/5 > **Andrew** | *27 February 2026* | Insurance | Recommendation rating: 8.0/10 > > **Pros**: It has a great user interface that is very easy to manipulate and learn from an end user perspective. It has a ton of customizable options available. > > **Cons**: When extracting from the old existing Remedy platform it was a bit tricky to get it to fully integrate. > > Overall I would say I am pretty happy with it. I loved how it allow easy ticket escalation and allowed collaboration with other departments. ----- ### "ServiceNow – Grows on You" — 5.0/5 > **Norbert** | *21 August 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: ServiceNow enables fast and transparent management of tickets and workflows. The interface is intuitive, and reporting tools are very useful for daily operations. It also integrates easily with other systems like Salesforce CRM for example > > **Cons**: ServiceNow has a relatively high entry level in my opionion. Setting it up and understanding advanced features takes time and expertise. New users may feel overwhelmed by the number of options and the complexity of the interface. > > ServiceNow is a solid and reliable system that I use daily. It helps organize work, automates many processes, and supports team efficiency. Despite the initial learning curve, it becomes a very convenient tool over time. ----- ### "Awesome service now features" — 4.0/5 > **Verified Reviewer** | *26 April 2026* | Real Estate | Recommendation rating: 9.0/10 > > **Pros**: No, what I like the most about service now is it actually is robust and offers a lot of features that are customizable based on the business needs > > **Cons**: What I don’t like or like the least about service now is the interface is a bit complicated if you are not that technical especially the CSM or customer service management interface but other than that, everything is cool > > Overall, pretty satisfied with service now you get support that you need if ever that there are any issues at the same time if let’s say you need some enhancements it is it is very easy to communicate with them ----- ### "A decent product with a couple of connectivity issues" — 3.0/5 > **Tom** | *29 March 2026* | Information Technology & Services | Recommendation rating: 2.0/10 > > **Pros**: ServiceNow puts me in touch with our IT support team usually relatively quickly. It has a very convenient Microsoft Teams plugin. > > **Cons**: Whilst using ServiceNow, I do have connectivity issues occasionally where, I receive messages stating the conversation has timed out. > > Overall ServiceNow is a good product and puts me in touch with the right people. However the only downside for me is the connectivity issues on occasions. ----- ### "ServiceNow: Efficiency at Scale" — 5.0/5 > **Cherif** | *19 March 2026* | Sports | Recommendation rating: 9.0/10 > > **Pros**: I like ServiceNow interface. It is very intuitive and easy to use so new user with no technical skills do not struggle to navigate this tool. The customer support team is highly proactive and responsive which is very effective as they respond to queries before we face down-time. > > **Cons**: I have not experienced any challenges with ServiceNow. The tool has served us very great so I do not have any complaints. > > My overall experience with ServiceNow has been exceptional. It has seamless features that are very easy to apply so managing our IT has been easy and efficient. ----- Page: 1 / 15\ Next: [Next page](https://www.capterra.co.za/software/152871/servicenow?page=2) ## Links - [View on Capterra](https://www.capterra.co.za/software/152871/servicenow) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data