--- description: Learn more about eWay-CRM price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: eWay-CRM Price, Reviews & Features - Capterra South Africa 2026 --- Breadcrumb: [Home](/) > [Customer Success Software](/directory/30961/customer-success/software) > [eWay-CRM](/software/152769/eway-crm) # eWay-CRM Canonical: https://www.capterra.co.za/software/152769/eway-crm Page: 1 / 34\ Next: [Next page](https://www.capterra.co.za/software/152769/eway-crm?page=2) > Turn your Microsoft 365 into a fully-fledged CRM with eWay-CRM. Use your CRM in Outlook, Teams, SharePoint, and other 365 apps. > > Verdict: Rated **4.5/5** by 820 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses eWay-CRM? Small to mid-size businesses and services using Outlook and Microsoft 365—construction, consultants, insurers, manufacturers—teams needing integrated CRM for email tracking, quoting, and reporting. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 820 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: eWay System - **Location**: Kansas City, US - **Founded**: 2008 ## Commercial Context - **Starting Price**: US$20,00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Czech, English, Slovak - **Available Countries**: Australia, Canada, Germany, Ireland, Slovakia, South Africa, United Kingdom, United States ## Features - Activity Dashboard - Advocate Management - Appointment Scheduling - Auto-Dialer - Billing & Invoicing - CAN-SPAM Compliance - CRM - Call List Management - Campaign Analytics - Campaign Management - Client Management - Client Tracking - Collaboration Tools - Contact Management - Customer Database - Customer Segmentation - Customizable Fields - Document Management - Email Management - Email Marketing - Email Tracking - Engagement Tracking - Expense Tracking - File Sharing - For Insurance Industry - Fundraising Management - Lead Management - Membership Management - Mobile Optimization - Multi-Channel Communication - Performance Management - Pipeline Management - Progress Tracking - Project Management - Project Planning/Scheduling - Reporting/Analytics - Reporting/Project Tracking - Resource Management - Sales Pipeline Management - Scheduling - Search/Filter - Shared Contacts - Status Tracking - Subscriber Management - Task Management - Template Management - Time & Expense Tracking - Time Tracking - WYSIWYG Editor - Workflow Management ... and 35 more features ## Integrations (15 total) - 3CX - GPS Commander - Leady - Make - Microsoft 365 - Microsoft Outlook - Microsoft Power Automate - Microsoft Power BI - Microsoft Teams - Poll Everywhere - QuickBooks Online - Tableau - TeamViewer ONE - WordPress - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Customer Success Software](https://www.capterra.co.za/directory/30961/customer-success/software) ## Related Categories - [Customer Success Software](https://www.capterra.co.za/directory/30961/customer-success/software) - [CRM Software](https://www.capterra.co.za/directory/2/customer-relationship-management/software) - [Contact Management Software](https://www.capterra.co.za/directory/30016/contact-management/software) - [CRM for Small Businesses ](https://www.capterra.co.za/directory/31583/small-business-crm/software) - [Sales Tracking Software](https://www.capterra.co.za/directory/32744/sales-tracking/software) ## Alternatives 1. [Zoho CRM](https://www.capterra.co.za/software/155928/zoho-crm) — 4.3/5 (6964 reviews) 2. [Bigin by Zoho CRM](https://www.capterra.co.za/software/204998/bigin-by-zoho-crm) — 4.7/5 (725 reviews) 3. [HubSpot CRM](https://www.capterra.co.za/software/152373/hubspot-crm) — 4.5/5 (4453 reviews) 4. [Salesforce Sales Cloud](https://www.capterra.co.za/software/61368/salesforce) — 4.4/5 (18768 reviews) 5. [Dynamics 365](https://www.capterra.co.za/software/157279/dynamics-365) — 4.4/5 (5811 reviews) ## Reviews ### "Eway for project management" — 4.0/5 > **Brandon** | *20 February 2026* | Electrical/Electronic Manufacturing | Recommendation rating: 9.0/10 > > **Pros**: It links up with my e-mails make it easy to track project input from different sources. The user interface is user friendly once you start using it. > > **Cons**: When tasks that are not related to a project are automatically linked to a project. When eway fails to sync with your e-mails or project you can work off line and your updates are not updated with other collegues. > > It is good for project tracking, security and tracking sales and follow-ups. When trained to use it effectively you can enjoy the experience. ----- ### "eWay-CRM: the game-changer in Customer Service" — 5.0/5 > **Louise** | *30 May 2025* | Import & Export | Recommendation rating: 10.0/10 > > **Pros**: How project related information is organised in one place, and all communication organised per project - very easy to keep track, and search and find. > > **Cons**: Almost nothing I don't like, but would have liked to be able to assign an e-mail to more than one project/deal/unit in one sweep. > > Extremely positive - eWay has made our work life 100 times easier and happier. It really has given us a very professional edge and competitive advantage. We could not live without it\! ----- ### "Best CRM is true" — 5.0/5 > **Paul** | *05 June 2025* | Mechanical or Industrial Engineering | Recommendation rating: 10.0/10 > > **Pros**: Because eWay is embedded in Outlook, it never gets in your way. You can use it right out of the box and then gradually customize to fit your needs. > > **Cons**: The custom workflows are not easy to set up, while on the other hand, we are cautious not to automate too many steps, since one needs to stay in touch with your data. > > It's the first time ever that I heard positive things about a CRM system from my technical team members. That is HIGH praise. ----- ### "Eway Review" — 4.0/5 > **Francois** | *27 May 2025* | Insurance | Recommendation rating: 9.0/10 > > **Pros**: Ease of integration between Outlook, calender and Eway. The easy \& simple structure make training of new staff easy \& quick > > **Cons**: Notes on tasks can be deleted / amended by another user Notes doesn't have automated date stamps \& time stamps or user that made notes in the tasks. Would love to see intergration with whatsapp \& chatgpt > > Out of so many CRM's used I still believe for our small brokerage this is a great functional \& cost-effective solution. ----- ### "Handy tool for project management" — 4.0/5 > **Phillip** | *08 December 2025* | Import & Export | Recommendation rating: 8.0/10 > > **Pros**: Easy to keep emails relating to a project together. Helps to manage the workflow and see where each project is in the workflow at a glance. > > **Cons**: Sometimes a bit slow and requires very stable internet to work well and takes time to sync between users some time. > > Works well if you are connected to a good stable internet, not too great if you are on the road and using slower Wifi speeds. ----- Page: 1 / 34\ Next: [Next page](https://www.capterra.co.za/software/152769/eway-crm?page=2) ## Links - [View on Capterra](https://www.capterra.co.za/software/152769/eway-crm) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data