--- description: Learn more about Listen360 price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Listen360 Price, Reviews & Features - Capterra South Africa 2026 --- Breadcrumb: [Home](/) > [Customer Satisfaction Software](/directory/30541/customer-satisfaction/software) > [Listen360](/software/151950/listen360) # Listen360 Canonical: https://www.capterra.co.za/software/151950/listen360 Page: 1 / 4\ Next: [Next page](https://www.capterra.co.za/software/151950/listen360?page=2) > Turn customer feedback into growth with AI insights, real-time analytics, and automated reviews that boost loyalty and retention. > > Verdict: Rated **4.8/5** by 56 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Listen360? Built for franchisors and multi-location brands in wellness, beauty, fitness, and children’s services, Listen360 helps businesses seeking to improve customer satisfaction, manage reputation, and reduc ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 56 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Listen360 - **Location**: Alpharetta, US - **Founded**: 2009 ## Commercial Context - **Starting Price**: US$99,00 - **Pricing Details**: Costs vary by location count, survey requirements, and feature selection—connect with Listen360 for a customized estimate. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - Activity Dashboard - Alerts/Notifications - Anonymous Feedback - Communication Management - Complaint Monitoring - Customer Experience Management - Customer Segmentation - Customizable Forms - Customizable Templates - Dashboard - Data Visualization - Feedback Management - Mobile Survey - Multi-Channel Communication - Multi-Channel Data Collection - Multi-Channel Distribution - Multi-Language - NPS Survey Structure - Negative Feedback Management - Process/Workflow Automation - Pulse Surveys - Reporting/Analytics - Response Management - Review Monitoring - Review Notification - Review Request - SMS Messaging - Segmentation - Sentiment Analysis - Social Promotion - Social Sharing - Survey/Poll Management - Surveys & Feedback - Text Analysis - Third-Party Integrations - Trend Analysis - Visual Analytics ## Integrations (24 total) - ClubReady - Customer Lobby - Daxko Operations - Dispatch - Google Calendar - Jonas Construction Software - MarketSharp - Microsoft Outlook - Mindbody - Nexa Virtual Receptionist - PaySimple - Perkville - Pike13 - Procare Solutions - Profit Rhino ... and 9 more integrations ## Support Options - Email/Help Desk - Phone Support - Chat ## Category - [Customer Satisfaction Software](https://www.capterra.co.za/directory/30541/customer-satisfaction/software) ## Related Categories - [Customer Satisfaction Software](https://www.capterra.co.za/directory/30541/customer-satisfaction/software) - [Customer Experience Software](https://www.capterra.co.za/directory/30671/customer-experience/software) - [Feedback and Reviews Management Software](https://www.capterra.co.za/directory/31024/review-management/software) - [NPS Software](https://www.capterra.co.za/directory/32075/nps/software) - [Customer Loyalty Software](https://www.capterra.co.za/directory/10031/customer-loyalty/software) ## Alternatives 1. [Typeform](https://www.capterra.co.za/software/137289/typeform) — 4.7/5 (945 reviews) 2. [SurveyMonkey](https://www.capterra.co.za/software/32728/surveymonkey) — 4.6/5 (10426 reviews) 3. [Trustpilot](https://www.capterra.co.za/software/169618/trustpilot) — 4.5/5 (1202 reviews) 4. [Broadly](https://www.capterra.co.za/software/161326/broadly-reviews) — 4.8/5 (336 reviews) 5. [Experience.com](https://www.capterra.co.za/software/178112/socialsurvey) — 4.7/5 (89 reviews) ## Reviews ### "Easy way to get customer feedback" — 5.0/5 > **Kara** | *30 October 2024* | Hospitality | Recommendation rating: 9.0/10 > > **Pros**: Easy to work with, automatically surveys customers for you > > **Cons**: Would like for it to explain to customers that 0-5 is bad, 6-8 is neutral, 9-10 is good (not sure that customers think of an 8 as neutral) > > Easy to work with, works well with Salesforce ----- ### "Listen360 all the way." — 4.0/5 > **Chryste** | *08 December 2024* | Food & Beverages | Recommendation rating: 6.0/10 > > **Pros**: Very easy to use, havent had any problems with it since started using it 3 months ago > > **Cons**: Nothing so far. Havent had any issues with it. > > Definitely recommended Listen360. Very easy and isnt too pricey ----- ### "Good Feedback & NPS Tool for the Price" — 4.0/5 > **Christian** | *26 June 2025* | Medical Devices | Recommendation rating: 8.0/10 > > **Pros**: Once you're set up, it's really simple to generate surveys and start receiving feedback. The interface is intuitive enough to see all your feedback in one area and respond to your detractors. I also like how there are several reports to dive deeper into our data. > > **Cons**: It's not as self-service as I'd like. As someone who loves customizing software to get it to work for our company, I wish we didn't have to go to Listen 360 for changes to our survey templates or reports. > > Overall, I'm satisfied with Listen360, understanding there are sometimes limitations. We have found that sometimes we receive feedback that a customer didn't actually submit, but the L360 team is quick to provide resolutions. For the price point, I'm definitely satisfied with the service. ----- ### "Excellent Support and Usability, With Opportunities for Deeper Insights" — 4.0/5 > **Kelly** | *26 November 2025* | Consumer Services | Recommendation rating: 8.0/10 > > **Pros**: Straightforward and easy to use Amazing, speedy customer support Has given us insight into how our business is performing > > **Cons**: Limited personalization options; deeper, trend-specific insights would make the platform more actionable. Could use more up-to-date functionality to keep the experience feeling modern. > > Listen360 has absolutely helped us track how our company is doing at a location level and an overall level. The feedback we receive is insightful and has given us the ability to improve. We do wish we could have more personalized features that really nail down trends more specifically. And I feel like the platform could benefit from more modern technology. ----- ### "Love how easy" — 5.0/5 > **Stephanie** | *07 May 2025* | Retail | Recommendation rating: 9.0/10 > > **Pros**: like how its easy to use and integrate into our emails > > **Cons**: it takes one bad review to affect your percentage and it takes SO many reviews to get your percentage back up > > easy to use, easy to read, easy for clients ----- Page: 1 / 4\ Next: [Next page](https://www.capterra.co.za/software/151950/listen360?page=2) ## Links - [View on Capterra](https://www.capterra.co.za/software/151950/listen360) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data