--- description: Learn more about FixMe.IT price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: FixMe.IT Price, Reviews & Features - Capterra South Africa 2026 --- Breadcrumb: [Home](/) > [Remote Support Software](/directory/30928/remote-support/software) > [FixMe.IT](/software/151861/fixme-it) # FixMe.IT Canonical: https://www.capterra.co.za/software/151861/fixme-it Page: 1 / 17\ Next: [Next page](https://www.capterra.co.za/software/151861/fixme-it?page=2) > Remote support app designed for connecting to client machines within seconds to securely deliver on-demand or unattended support. > > Verdict: Rated **4.8/5** by 389 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses FixMe.IT? IT professionals from businesses of all sizes and across various industries. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 389 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Techinline - **Location**: Toronto Ontario, Canada - **Founded**: 2007 ## Commercial Context - **Starting Price**: US$39,00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: The unlimited subscription license offers complete freedom over the term of your purchase. Monthly plan: $39/seat/month Annual plan: $390/seat/year - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: English - **Available Countries**: Albania, Algeria, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Aruba, Australia, Austria, Bahamas, Bahrain, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bolivia, Bosnia & Herzegovina and 130 more ## Features - Access Controls/Permissions - Chat/Messaging - Collaboration Tools - File Sharing - File Transfer - Live Chat - Multiple Monitor Access - Real-Time Chat - Remote Access/Control - Remote Support Software - Reporting & Statistics - Reporting/Analytics - Screen Recording Software - Screen Sharing - Session Recording - Troubleshooting - Unattended Access ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Remote Support Software](https://www.capterra.co.za/directory/30928/remote-support/software) ## Related Categories - [Remote Support Software](https://www.capterra.co.za/directory/30928/remote-support/software) - [Remote Work Software](https://www.capterra.co.za/directory/31855/remote-work/software) - [ITSM Tools](https://www.capterra.co.za/directory/30676/itsm/software) - [Customer Service Software](https://www.capterra.co.za/directory/22/customer-service/software) - [Remote Desktop Software](https://www.capterra.co.za/directory/31955/remote-desktop/software) ## Alternatives 1. [Zoho Assist](https://www.capterra.co.za/software/181775/zoho-assist) — 4.7/5 (1374 reviews) 2. [TeamViewer ONE](https://www.capterra.co.za/software/122252/teamviewer) — 4.6/5 (11620 reviews) 3. [AnyDesk](https://www.capterra.co.za/software/149595/anydesk) — 4.6/5 (1781 reviews) 4. [Slack](https://www.capterra.co.za/software/135003/slack) — 4.7/5 (24046 reviews) 5. [Supremo Remote Desktop](https://www.capterra.co.za/software/177094/supremo-remote-desktop) — 4.7/5 (447 reviews) ## Reviews ### "Impeccable Service" — 5.0/5 > **Patrick** | *22 October 2025* | Computer Networking | Recommendation rating: 10.0/10 > > **Pros**: Compassionate support in a stressful working world, all my questiond replied to and my needs taken care of timeously. you checked all the boxes beyond the call\! > > **Cons**: Hard to define isssues that do not exist, the reasion why I do business with FixMe.it is that after fourty years as an IT support and services delivery professional, I found a vendor who is on top of its game and maintains such a high level of customer service dicipline there are few who can match or even come close to this standard. > > During a mass IT outage of internet (AWS) services I was able to reach support and resolve the issue. ----- ### "Seamless and "bullet-proof" remote control solution" — 5.0/5 > **Ray** | *05 August 2024* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: FixMe.IT is intuitive and very simple to use for both the the consultant and the client. Connecting to a remote machine is as simple as having the remote user log into a website and advise the consultant of a numeric code. Another great feature is the "unattended access" feature which allows the consultant (with one time permission from the remote user) to access the remote device without requiring the presence of the remote user. In my years of experience with FixMe.IT I have never run into an occasion where it failed to load or run with any Windows machine user. > > **Cons**: From time to time I need to support Mac machines and FixMe.IT only supports Windows devices. > > In my years as an accountant in Public Practice and now using it to support family and friends in retirement FixMe.IT has never failed to deliver seamless and secure remote control access of a Windows computer. I had used many "remote access" products before FixMe.IT and none of them lived up to the ease and reliability of FixMe.IT . ----- ### "Fortunately, we came across FixMe" — 5.0/5 > **Felix** | *15 August 2024* | Motion Pictures & Film | Recommendation rating: 10.0/10 > > **Pros**: - It is easy to use - It is fast - It is reliable - It seems to be safe > > **Cons**: - The functionality - The price plan - That it leaves nothing to be desired > > Do you know these tools that can be immediately integrated into everyday life and never cause any trouble? Unobtrusive but really good. The software can do exactly what it's supposed to do. ----- ### "The Simplest Remote Software Around\!" — 5.0/5 > **Luke** | *10 January 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Extremely simple to use, I could teach anyone how to use it very quickly in 10 mins or so. Press connect and you was straight on\! > > **Cons**: Being so simple means it didn't have loads of features, one of the biggest wishes I had was Mac OS support. > > Severed as our main remote software for many years and never had issues with it. Anytime I needed assistance the support team is absolutely golden. ----- ### "Great, Easy to Use, and Cost-Efficient." — 5.0/5 > **Kevin** | *30 December 2024* | Warehousing | Recommendation rating: 10.0/10 > > **Pros**: FixMe.IT Makes it extremely easy to set up an use, cost-effective, it has great unattended access, and it has great security. > > **Cons**: FixMe.IT lacks a free tier, unlike some alternatives, and it has no mobile support. > > FixMe.IT has been a great addition to the company I work at, as installing it is just a matter of running the executable, and accessing a computer is just a matter of clicking "Connect." I have never really had an issue with this software, but, it would be great if it had a free tier for user to try the software before buying it. It would also be great if it had mobile support. ----- Page: 1 / 17\ Next: [Next page](https://www.capterra.co.za/software/151861/fixme-it?page=2) ## Links - [View on Capterra](https://www.capterra.co.za/software/151861/fixme-it) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data