What Is Retently?

Retently helps you efficiently measure customer satisfaction, collect valuable client feedback that you can act on, prevent customer churn, and turn Detractors into Promoters.

Who Uses Retently?

B2B Software & SaaS, Technology & Services, Financial Services, Insurance, Telecommunications & Media companies.

Where can Retently be deployed?

Cloud, SaaS, Web-based

About the vendor

  • Retently
  • Located in Palo Alto, US
  • Founded in 2015
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Canada, Germany, United Kingdom, United States

Languages

English

About the vendor

  • Retently
  • Located in Palo Alto, US
  • Founded in 2015
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Canada, Germany, United Kingdom, United States

Languages

English

Retently videos and images

Retently Software - Dashboard
Retently Software - Trends
Retently Software - Analytics
Retently Software - Feedback Management
Retently Software - Survey Outbox
View 5 more
Retently Software - Dashboard
Retently Software - Trends
Retently Software - Analytics
Retently Software - Feedback Management
Retently Software - Survey Outbox

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Retently

US$99,00/month
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US$1 500,00/year
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Features of Retently

  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Anonymous Feedback
  • CRM
  • Campaign Management
  • Chat/Messaging
  • Collaboration Tools
  • Complaint Monitoring
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Forms
  • Customizable Templates
  • Dashboard
  • Data Visualization
  • Email Management
  • Engagement Tracking
  • Feedback Management
  • Loyalty Program
  • Mobile Survey
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • NPS Survey Structure
  • NPS of Customers
  • Negative Feedback Management
  • Performance Metrics
  • Pulse Surveys
  • Reporting/Analytics
  • Rewards Management
  • Segmentation
  • Sentiment Analysis
  • Survey/Poll Management
  • Surveys & Feedback
  • Text Analysis
  • Third Party Integrations
  • Trend Analysis
  • Visual Analytics

Retently Alternatives

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Birdeye is an all-in-one customer experience platform.
Influitive is a customer engagement and loyalty platform, helping B2B companies acquire, grow, and retain customers - at scale.
GetFeedback is the #1-rated feedback solution for Salesforce. Seamlessly connect all of your CX surveys for actionable insight.
Lead generation supercharged with social proof (reviews and video testimonials)!
A survey solution for VoE and VoC feedback. We offer advanced reporting, GDPR-compliance, in-house support, and real-time results.
Customer engagement platform with sentiment monitoring, feedback capture, closed-loop follow-up, review posting, and text analytics.
zenloop is an action-oriented customer experience management platform that allows you to turn customer feedback into workflows.
The most professional survey software for your company (NPS, Customer satisfaction, HR, Employee feedback, Customer Experience)

Reviews of Retently

Average score

Overall
5,0 (25)
Ease of Use
4,9 (25)
Customer Service
4,9 (25)
Features
4,8 (25)
Value for Money
4,8 (25)

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Find reviews by score

5
96%
4
4%
Mark D.
Mark D.
Marketing and Community Coordinator in US
Verified LinkedIn User
Food & Beverages, 11-50 Employees
Used the Software for: 1-5 months
Reviewer Source

Clean, beautiful design, intuitive interface, great customer support, and a high value product.

5,0 4 years ago

Comments: Ease of use, beautiful and intuitive interface, cost effective.

Pros:

I was looking JUST an NPS solution. Many of the bigger survey companies provide NPS as an option, but you end up having to pay for all the other bells and whistles you may not need. If you're a believer in the power and value of the NPS survey, you realize you don't NEED any other type of survey. The fact that Retently solely focuses on the NPS survey, and at a great price point, made them the obvious choice for me.

Cons:

None!

Evan C.
Head of Customer Service Operations in Australia
Retail, 201-500 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Solid Platform, Great Support, Very Affordable

5,0 2 years ago

Pros:

The product was very easy to set up and transition from other vendors. With in a day I had imported all our data and was ready to send out a campaign. Very easy to use.

Cons:

There's not much I don't like about this software. There are additional features I would like to see but they are already on the developer's road map. The only real feature I feel needs to be priortised is being able to one one contact across multiple campaigns (think surveys) with rules to prevent multiple surveys being sent. For example, if I have an NPS, CES and CSAT Campaign that all have similar triggers, a customer could receive all 3 surveys. The team are very responsive though and working to make this a platform businesses of all sizes can rely on. Very happy we made the switch.

George M.
George M.
Lead Customer Success Manager in Greece
Verified LinkedIn User
E-Learning, 51-200 Employees
Used the Software for: 6-12 months
Reviewer Source

Does what it promises

4,0 3 years ago

Comments: We use Retently as our NPS survey platform for our web platform. This has allowed us to measure the satisfaction score for our clients, reach out to them when they have an issue, and generally improve on our relationship with them.

Pros:

Simple and modern UI Fairly generous plan for up to 3,000 responses per month The dashboard functionality allows for filtering out results in multiple ways (dates, campaign, tags, etc)

Cons:

Retently does one thing, NPS surveys, and it does it well. However, it could be more versatile in how its campaigns are setup. It currently allows for open ended questions and a thank you page, but I would love it if there were other options for surveys, as well as more customizations options. As far as I know there is no easy way to integrate with an Android/iOS mobile app.

Hilary S.
Head of Marketing in Canada
Accounting, 51-200 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

The best customer support!

5,0 10 months ago

Comments: This is a great tool for helping to understand your customer experience and evaluate NPS.

Pros:

Retently has phenomenal customer support. Their live chat has an almost instant response time and the team never hesitates to walk you through a problem. We selected Retently for this purpose. Price-wise, it has similar features and implementation to a lot of comparable services, but we liked their Intercom integration and team!

Cons:

The menu can be a bit cumbersome to understand and I feel like they could be a bit more clear about what each feature does in terms of reporting and analyzing.

John W.
Advisor in Moldova
Banking, 10 000+ Employees
Used the Software for: 6-12 months
Reviewer Source

Great Product

5,0 5 years ago

Comments: Hi!
I'd like to share a quick overview of my experience with Retently.
Recommendations to others Retently app is easy to setup, and within minutes you can get it working.
There are clear steps on what you have to do after signing up t :
Import Customers
Personalize Survey
Finish Set up
What do you like best?
Conversations chat - help me stay connected with the customers
Notifications - send me immediate, daily, weekly reports of new responses and scores
Segmentation Customers
Segmentation of Responses
Dashboard Analytics and Trends
What problems are you solving and what are my benefits?
This app allows me to send Net Promoter Score surveys to my customers , that way I can track their satisfaction and improve my business by delivering more value to the customers.

Pros:

Conversations chat - help me stay connected with the customers Notifications - send me immediate, daily, weekly reports of new responses and scores Segmentation Customers Segmentation of Responses Dashboard Analytics and Trends

Cons:

Nothing, great product and great service!They delivered the value at the right time with the right mindset.