---
description: Learn more about eGain Mail price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: eGain Mail Price, Reviews & Features - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Email Management Software](/directory/30553/email-management/software) > [eGain Mail](/software/151577/egain-mail)

# eGain Mail

Canonical: https://www.capterra.co.za/software/151577/egain-mail

> Automate and personalize responses to customer emails, web forms, social posts, letters, faxes, securely and at scale.
> 
> Verdict: Rated **4.0/5** by 2 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses eGain Mail?

Large B2C companies in banking, financial services, retail, health care, government, telecom, utilities sectors, media, manufacturing, BPO, and other domains.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.0/5** | 2 Reviews |
| Ease of Use | 4.0/5 | Based on overall reviews |
| Customer Support | 4.0/5 | Based on overall reviews |
| Value for Money | 3.5/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: eGain Corporation
- **Founded**: 1997

## Commercial Context

- **Starting Price**: US$1 000,00
- **Pricing model**: Flat Rate (Free version available) (Free Trial)
- **Pricing Details**: Please contact at info@egain.com
- **Target Audience**: 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Autoresponders
- Shared Inboxes
- Signature Management

## Support Options

- 24/7 (Live rep)
- Chat

## Category

- [Email Management Software](https://www.capterra.co.za/directory/30553/email-management/software)

## Alternatives

1. [Gmail](https://www.capterra.co.za/software/202338/gmail) — 4.8/5 (13327 reviews)
2. [Google Workspace](https://www.capterra.co.za/software/168389/google-workspace) — 4.7/5 (17483 reviews)
3. [Microsoft Outlook](https://www.capterra.co.za/software/1010311/microsoft-outlook) — 4.5/5 (2426 reviews)
4. [Microsoft 365](https://www.capterra.co.za/software/58688/microsoft-365) — 4.6/5 (14035 reviews)
5. [Yahoo Mail](https://www.capterra.co.za/software/1035225/yahoo-mail) — 4.2/5 (846 reviews)

## Reviews

### "My review on e-Gain Mail" — 4.0/5

> **Ashok** | *15 January 2019* | Information Technology & Services | Recommendation rating: 7.0/10
> 
> **Pros**: It has been made user friendly and helpful in customer engagement.
> 
> **Cons**: Product marketing is not that easy to manage with this tool due gap in the technology.

-----

### "Easy way to get touch with business clients." — 4.0/5

> **Verified Reviewer** | *11 March 2018* | Outsourcing/Offshoring | Recommendation rating: 10.0/10
> 
> **Pros**: It is very important to solve every enquiry of business customers even it is small or big. We use it to resolve client queries and send response back to them. It helps to grow business and keep old customers with us.
> 
> **Cons**: It should add a notifcation feature so that in case we received any high important message we can resonse on that mail as soon as possible.
> 
> It provide easy way to communicate with business clients and resolve their queries.

## Links

- [View on Capterra](https://www.capterra.co.za/software/151577/egain-mail)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/software/151577/egain-mail> |
| de-AT | <https://www.capterra.at/software/151577/egain-mail> |
| de-CH | <https://www.capterra.ch/software/151577/egain-mail> |
| en | <https://www.capterra.com/p/246089/eGain-Mail/> |
| en-AE | <https://www.capterra.ae/software/151577/egain-mail> |
| en-AU | <https://www.capterra.com.au/software/151577/egain-mail> |
| en-CA | <https://www.capterra.ca/software/151577/egain-mail> |
| en-GB | <https://www.capterra.co.uk/software/151577/egain-mail> |
| en-IE | <https://www.capterra.ie/software/151577/egain-mail> |
| en-IL | <https://www.capterra.co.il/software/151577/egain-mail> |
| en-IN | <https://www.capterra.in/software/151577/egain-mail> |
| en-NZ | <https://www.capterra.co.nz/software/151577/egain-mail> |
| en-SG | <https://www.capterra.com.sg/software/151577/egain-mail> |
| en-ZA | <https://www.capterra.co.za/software/151577/egain-mail> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Capterra South Africa helps find the best business software. With software reviews, ratings, infographics and a comprehensive list of business software.","email":"info@capterra.co.za","url":"https://www.capterra.co.za/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@type":"Organization","@id":"https://www.capterra.co.za/#organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra","https://www.instagram.com/capterra/","https://www.youtube.com/user/CapterraTV"]},{"name":"eGain Mail","description":"eGain Mail helps businesses handle large volumes of email, webform, and social inquiries quickly and effectively with automated routing, flexible workflows, powerful productivity tools leveraging AI and Knowledge, quality management, and reporting. Letter and fax interactions are also handled in the product, delivering PDF-based output and integration via available APIs with third-party OCR tools for input.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/af4b9b6e-8b7e-4f09-936d-24e564cb4fb6.jpeg","url":"https://www.capterra.co.za/software/151577/egain-mail","@type":"SoftwareApplication","@id":"https://www.capterra.co.za/software/151577/egain-mail#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.za/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.0,"bestRating":5,"ratingCount":2},"offers":{"price":"1000","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@type":"FAQPage","@id":"https://www.capterra.co.za/software/151577/egain-mail#faqs","mainEntity":[{"name":"What Is eGain Mail?","@type":"Question","acceptedAnswer":{"text":"eGain Mail helps businesses handle large volumes of email, webform, and social inquiries quickly and effectively with automated routing, flexible workflows, powerful productivity tools leveraging AI and Knowledge, quality management, and reporting. Letter and fax interactions are also handled in the product, delivering PDF-based output and integration via available APIs with third-party OCR tools for input.","@type":"Answer"}},{"name":"Who Uses eGain Mail?","@type":"Question","acceptedAnswer":{"text":"Large B2C companies in banking, financial services, retail, health care, government, telecom, utilities sectors, media, manufacturing, BPO, and other domains.","@type":"Answer"}}]},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Email Management Software","position":2,"item":"/directory/30553/email-management/software","@type":"ListItem"},{"name":"eGain Mail","position":3,"item":"/software/151577/egain-mail","@type":"ListItem"}],"@id":"https://www.capterra.co.za/software/151577/egain-mail#breadcrumblist"}]}
</script>