---
description: Learn more about Pega Customer Service price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Pega Customer Service Price, Reviews & Features - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [Pega Customer Service](/software/151475/pega-customer-service)

# Pega Customer Service

Canonical: https://www.capterra.co.za/software/151475/pega-customer-service

> CRM suite that helps businesses connect with clients across web, phone, emails, chats, and more to enhance customer engagement.
> 
> Verdict: Rated **4.0/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Pega Customer Service?

Designed for insurance, healthcare, manufacturing, finance, and other businesses, it helps predict customers' needs, manage real-time web interactions, monitor outstanding tasks, and more.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.0/5** | 2 Reviews |
| Ease of Use | 4.5/5 | Based on overall reviews |
| Customer Support | 2.0/5 | Based on overall reviews |
| Value for Money | 3.0/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 70% | (7/10 Likelihood to recommend) |

## About the vendor

- **Company**: Pegasystems
- **Location**: Cambridge, US
- **Founded**: 1983

## Commercial Context

- **Pricing model**: Per Feature (Free Trial)
- **Pricing Details**: Contact Pegasystems for pricing details.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: Dutch, English, French, German, Italian, Japanese, Portuguese, Spanish
- **Available Countries**: United States

## Features

- Activity Dashboard
- Alerts/Escalation
- CRM
- Collaboration Tools
- Customer Engagement
- Dashboard
- Data Visualization
- Live Chat
- Reporting/Analytics
- Surveys & Feedback
- Usage Tracking/Analytics

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Customer Service Software](https://www.capterra.co.za/directory/22/customer-service/software)

## Related Categories

- [Customer Service Software](https://www.capterra.co.za/directory/22/customer-service/software)
- [Customer Success Software](https://www.capterra.co.za/directory/30961/customer-success/software)
- [Customer Experience Software](https://www.capterra.co.za/directory/30671/customer-experience/software)
- [Chatbot Software](https://www.capterra.co.za/directory/32448/chatbot/software)
- [Robotic Process Automation (RPA) Software](https://www.capterra.co.za/directory/31696/robotic-process-automation/software)

## Alternatives

1. [monday.com](https://www.capterra.co.za/software/147657/monday-com) — 4.6/5 (5726 reviews)
2. [monday CRM](https://www.capterra.co.za/software/1024614/monday-crm) — 4.7/5 (453 reviews)
3. [LiveAgent](https://www.capterra.co.za/software/102188/liveagent) — 4.7/5 (1753 reviews)
4. [Slack](https://www.capterra.co.za/software/135003/slack) — 4.7/5 (24046 reviews)
5. [EngageBay CRM](https://www.capterra.co.za/software/178819/engagebay-marketing) — 4.7/5 (907 reviews)

## Reviews

### "Pega Customer Service fulfill basic needs seamlessly." — 4.0/5

> **Akhilesh** | *11 September 2020* | Telecommunications | Recommendation rating: 7.0/10
> 
> **Pros**: All the required tools required for customer service and satisfaction such as ticketing system and the follow up pipeline is well built and the software has seamless integration with different systems which inturn has benefited us by maximum resolution.
> 
> **Cons**: The new feature roll out is very slow and they need to improve customer service quite a lot as we have to wait in queue for a long time on call.
> 
> Satisfactory results with focus to be made on improving new feature and support system.

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### "Slow but effective" — 4.0/5

> **Angel** | *15 June 2021* | Insurance | Recommendation rating: 7.0/10
> 
> **Pros**: Pega is super easy to use and navigate. 

It pre-generates our call script so we don't have to remember what we have to say to a member

The questions we have to ask are provided in pega

We have sections to input our own message based on conversations we had with the members and add any important infomercial the client may need to know about the call.
> 
> **Cons**: Pega gives quite a bit of issues. It will run slow in between calls and sometimes send errors and we have to report it back to management so they can fix the issues\!
> 
> Pega is super easy to use. It helps a lot of employee's do their jobs more easily.

## Links

- [View on Capterra](https://www.capterra.co.za/software/151475/pega-customer-service)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/151475/Pega-Customer-Service/> |
| en-AE | <https://www.capterra.ae/software/151475/pega-customer-service> |
| en-AU | <https://www.capterra.com.au/software/151475/pega-customer-service> |
| en-CA | <https://www.capterra.ca/software/151475/pega-customer-service> |
| en-GB | <https://www.capterra.co.uk/software/151475/pega-customer-service> |
| en-IE | <https://www.capterra.ie/software/151475/pega-customer-service> |
| en-IL | <https://www.capterra.co.il/software/151475/pega-customer-service> |
| en-IN | <https://www.capterra.in/software/151475/pega-customer-service> |
| en-NZ | <https://www.capterra.co.nz/software/151475/pega-customer-service> |
| en-SG | <https://www.capterra.com.sg/software/151475/pega-customer-service> |
| en-ZA | <https://www.capterra.co.za/software/151475/pega-customer-service> |

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