What Is Lucky Orange?

Learn why your visitors aren’t converting and how you can grow sales and capture leads with Lucky Orange. Installation takes a few seconds and doesn’t require coding experience. With 10 tools for the price of one, Lucky Orange’s suite of conversion rate optimization tools includes Dynamic Heatmaps, Session Recordings, Live Chat & Live View, Visitor Profiles, Surveys, Announcements, Form Analytics, Conversion Funnels, and a Realtime Dashboard. Get started today with a 7-day free trial.

Who Uses Lucky Orange?

Marketers, UX professionals, analysts and business owners at companies and agencies of all sizes around the world rely on Lucky Orange to help find new ways to improve their website conversion rates.

Where can Lucky Orange be deployed?

Cloud, SaaS, Web-based

About the vendor

  • Lucky Orange
  • Founded in 2012
  • Phone Support
  • Chat

Countries available

Afghanistan, Albania, Algeria, American Samoa, Andorra and 224 others

Languages

English

Lucky Orange pricing

Starting Price:

US$10,00/month
  • Yes, has free trial
  • Yes, has free version

Lucky Orange has a free version and offers a free trial. Lucky Orange paid version starts at US$10,00/month.

Pricing plans get a free trial

About the vendor

  • Lucky Orange
  • Founded in 2012
  • Phone Support
  • Chat

Countries available

Afghanistan, Albania, Algeria, American Samoa, Andorra and 224 others

Languages

English

Lucky Orange videos and images

Lucky Orange Software - Dynamic Heatmaps - Don’t settle for static heatmaps. Our heatmaps work on dynamic elements including drop-down menus and hover-overs. See where visitors moved their mouse, what they clicked or tapped on and how far down the page they scrolled.
Lucky Orange Software - Session Recordings - See what visitors did while they were on your site. Recordings are a replay of where visitors clicked and scrolled and the pages they visited. Segment recordings by filters such as page visited, UTM parameters and custom events.
Lucky Orange Software - Surveys - Unlimited Surveys and responses are included at no extra cost. Choose from 4 survey types: multiple choice, rating, like/dislike or open-ended. Trigger surveys based on visit number, page visited, UTM parameters or custom segments.
Lucky Orange Software - Chat - Save the sale before it's lost by reaching out to people on your website through live Chat. Set auto-responses and use triggers to invite visitors to chat when they’re most likely to need help. Pair with live view to walk customers through issues.
Lucky Orange Software - Dashboard - Customize your dashboard to surface analytics that matter most to you. See when your website got the most traffic, how many visitors are live on your site now, which sources drove the most visitors to your site and more.
View 6 more
Lucky Orange video
Lucky Orange Software - Dynamic Heatmaps - Don’t settle for static heatmaps. Our heatmaps work on dynamic elements including drop-down menus and hover-overs. See where visitors moved their mouse, what they clicked or tapped on and how far down the page they scrolled.
Lucky Orange Software - Session Recordings - See what visitors did while they were on your site. Recordings are a replay of where visitors clicked and scrolled and the pages they visited. Segment recordings by filters such as page visited, UTM parameters and custom events.
Lucky Orange Software - Surveys - Unlimited Surveys and responses are included at no extra cost. Choose from 4 survey types: multiple choice, rating, like/dislike or open-ended. Trigger surveys based on visit number, page visited, UTM parameters or custom segments.
Lucky Orange Software - Chat - Save the sale before it's lost by reaching out to people on your website through live Chat. Set auto-responses and use triggers to invite visitors to chat when they’re most likely to need help. Pair with live view to walk customers through issues.
Lucky Orange Software - Dashboard - Customize your dashboard to surface analytics that matter most to you. See when your website got the most traffic, how many visitors are live on your site now, which sources drove the most visitors to your site and more.

Features of Lucky Orange

  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Annotations
  • Audience Targeting
  • Auto-Responders
  • Behavior Analytics
  • Behavior Tracking
  • Behavioral Analytics
  • Campaign Analytics
  • Campaign Management
  • Campaign Tracking
  • Chat/Messaging
  • Click Tracking
  • Collaboration Tools
  • Communication Management
  • Contact Database
  • Conversion Tracking
  • Customer Activity Tracking
  • Customer History
  • Customer Journey Mapping
  • Customer Profiles
  • Customer Segmentation
  • Customizable Branding
  • Customizable Forms
  • Dashboard
  • Data Visualization
  • Drag & Drop
  • Engagement Tracking
  • Event Logs
  • Feedback Management
  • For Sales Teams/Organizations
  • For Websites
  • Funnel Analysis
  • Goal Setting / Tracking
  • Heatmaps
  • Hover Maps
  • Keyword Tracking
  • Lead Capture
  • Live Chat
  • Multi-Channel Attribution
  • Multi-Channel Data Collection
  • Offline Form
  • Performance Metrics
  • ROI Tracking
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real-time Consumer-facing Chat
  • Reporting & Statistics
  • Reporting/Analytics
  • Screen Activity Recording
  • Scroll Maps
  • Search/Filter
  • Self Service Data Preparation
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Third Party Integrations
  • Time on Site Tracking
  • Transcripts/Chat History
  • Transfers/Routing
  • Trend Analysis
  • Usability Testing
  • User Interaction Tracking
  • User Journeys
  • User Research Analysis
  • Visitor Tracking
  • Visual Analytics
  • Visualization
  • Web Traffic Reporting
  • Website Analytics
  • Website Visitor Tracking

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Reviews of Lucky Orange

Average score

Overall
4,7 (98)
Ease of Use
4,7 (98)
Customer Service
4,7 (98)
Features
4,6 (98)
Value for Money
4,7 (98)

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Find reviews by score

5
77%
4
18%
3
4%
2
1%
Raad K.
Raad K.
Marketing Director in Jordan
Verified LinkedIn User
Marketing & Advertising, 11-50 Employees
Used the Software for: 6-12 months
Reviewer Source

BEST app to understand why your customers aren't converting

5,0 2 years ago

Pros:

I thought I had a store with fantastic user experience based on my previous shopify stores, but turns out what I learned so far doesn't apply to all stores... For example, the upsell on my cart's page doesn't show on certain devices unless the user scrolls down (and I wanted it to be visible immediately), another example has to do with older age groups (main audience for one of my stores) as they didn't realize there are more images for the product that they can see by simply swiping left or right, this made them keep on changing the variants to view the product in its other colors (it was a problem with a specific theme, so I added a swipe icon on the first image)... At first I thought their monthly price is not within my budget as I didn't need the app often, so I paid $50 for a limited lifetime deal with some other app, only to realize later on that I use it way more often than I originally thought, AND no one masters the app like Lucky Orange starting with its features, functionality, ease of use, speed, and ending with its super amazing support team. Thank you for such a great app :)

Cons:

The only thing is probably have my own device(s) excluded from the recordings, not sure if that's available or not - didn't look up their help section.

Lucky Orange Response

2 years ago

These are words we love to hear! Getting that front row seat to customers' online behaviors can provide invaluable insights to improving your website. Thank you for your kind review, Raad! As you continue to use Lucky Orange, I'm here to help if you have any more questions or need assistance in any way. Cheers - Justin from Lucky Orange P.S. You can block your own IP address from being tracked. Here's the help guide (https://help.luckyorange.com/article/30-can-i-block-my-own-ip-address-from-being-tracked-on-my-site). If you email into [email protected], we can also take you through the steps.

Alex J.
Head of Market & UX research in UK
Financial Services, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source

Very good value and relatively easy for a novice to use

5,0 4 weeks ago New

Comments: Very satisfied and recent updates to the dashboard make it a much nicer visual experience to use.

Pros:

The price was the main reason for choosing the software over other options available. We only need and use it for heat mapping but it can do more for those not using Google platforms for data analysis and AB testing.

Cons:

Some of the features require technical knowledge that requires a bit of time to learn.

Alternatives Considered: Hotjar

Reasons for Switching to Lucky Orange: We trialled Hotjar but Lucky Orange provided better value.

Lucky Orange Response

2 weeks ago

Thank you for your review, Alex! We love to hear that getting a front seat to your customers' online interactions has been just what you needed to grow your conversions and business. We do offer a free onboarding service to all of our users to get dedicated, personalized time with one of our client services team to answer your questions and help you get the most from all of our features. If you're interested, book your call here: https://calendly.com/lucky_orange_onboarding/15-minutes-new Again, thanks for your review, and we're always here if you need anything from our team! Cheers - Bradley from Lucky Orange

Jill L.
Marketing Operations Specialist in US
Packaging & Containers, 501-1 000 Employees
Used the Software for: 2+ years
Reviewer Source

Works as it's meant to

3,0 last week New

Comments: The software itself works well, but the integration is not user-friendly.

Pros:

I really like the heatmapping feature, the ability to set up tags to inform when users take specific actions, and reporting.

Cons:

We were unable to get the integration code to work, so we cannot view the lucky orange information in our CRM like we thought.

Lucky Orange Response

6 days ago

Thanks for taking the time to leave your feedback, Jill. Our support team will like to investigate more about your CRM connection issues. At your earliest convenience, send an email to [email protected] to get the conversation started. I look forward to hearing from you soon. Best Regards - Bradley from Lucky Orange

Adam H.
CEO in UK
Information Technology & Services, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

Great website monitoring and UX analysis tool at a great price

5,0 2 months ago

Comments: Easy to deploy, loads of features, great price.

Pros:

Luckyorange is shockingly good value for money, with great features that exceed the competition, I honestly don't know how they do it.

Cons:

In the recent update, there was some bugs/lag in screen loading but this is now largely resolved.

Alternatives Considered: Hotjar

Reasons for Choosing Lucky Orange: Better product, better price.

Switched From: Hotjar

Lucky Orange Response

2 months ago

There's nothing quite like the feeling when you see exactly what's stopping more visitors from turning into customers. Instead of blindly trying to improve your website, you can isolate the issue and fix it by using Lucky Orange to see visitor behavior. Thank you for your review and don't hesitate to reach out if you need anything! Cheers - Bradley from Lucky Orange

Curran V.
Founder in US
Telecommunications, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source

I love Lucky Orange!

5,0 2 months ago New

Comments: Love it!

Pros:

I use LuckyOrange daily to check my traffic and what my users are doing on my marketing site and within our app. Helps me keep a pulse on where traffic is coming from and lets me figure out important metrics like our unique visitor -> trial conversion rate.

Cons:

I have a lot of websites that I track so I wish pricing was based on overall traffic number and not how many sites you have. I would use the tool more if sites weren't so limited.

Lucky Orange Response

2 months ago

And we love helping our customers learn more about visitor experience to grow their websites and businesses! Thank you for your review, Curran! Getting that front row experience to see how your customers use your website makes all the difference in growing your business. We appreciate your feedback and have shared it with the team. Thanks again for your review, and don't hesitate to reach out should I or my team be able to assist you in any way. Cheers - Bradley from Lucky Orange