Bullhorn Jobscience

Bullhorn Jobscience

by Bullhorn

Who Uses Bullhorn Jobscience?

Recruitment and Staffing agencies.

What Is Bullhorn Jobscience?

Built 100% natively on Force.com, the worlds leading cloud platform, Bullhorn Jobscience offers a unique CRM-based approach to talent acquisition. It represents a powerful shift in hiring strategy by bringing the candidates, and their experience, front and center while connecting all key processes within the recruitment and hiring process.

Bullhorn Jobscience Details

Bullhorn

https://www.jobscience.com

Founded 1999

Bullhorn Jobscience Pricing Overview

Bullhorn Jobscience does not have a free version but does offer a free trial.

Free Version

No

Free Trial

Yes

Deployment

Cloud, SaaS, Web

Training

In Person

Live Online

Webinars

Documentation

Support

24/7 (Live Rep)

Business Hours

Online

Bullhorn Jobscience Features

Applicant Tracking Systems
Assessments
Background Screening
Candidate Tracking
Internal HR
Interview Scheduling
Job Posting
Onboarding
Recruiting Firms
Resume Parsing
Resume Search
Self Service Portal
Workflow Management

Vendor has not completed this information.

Assessments
Background Screening
CRM
Interaction Tracking
Internal HR
Interview Management
Job Posting
Job Requisition
Onboarding
Recruiting Firms
Reference Checking
Resume Parsing
Self Service Portal

Bullhorn Jobscience Reviews

Showing 5 of 77 reviews

Overall
4,1/5
Ease of Use
4,1/5
Customer Service
4/5
Features
3,8/5
Value for Money
3,2/5
Verified Reviewer
Manager of Marketing and Technology
13-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    4/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2017/12/19

"Solid CRM with Great Reporting"

Comments: The ability to pull data quickly as well as import and enter data quickly has been a huge benefit. The setup and additional of created fields make this even better as we are able to customize what we currently have pretty easily.

Pros: We really like how the fields can all be brought together into a report with ease! We constantly run reports for candidates and to make marketing decisions, and we feel like the data we are able to pull is precise.

Cons: The only con we have is that they took away the ability to chat with a Support rep, instead we have to create cases or browse through the JS community. Please bring back the chat support function!

  • Reviewer Source 
  • Reviewed on 2017/12/19
Verified Reviewer
Salesforce Administrator
Staffing & Recruiting, 201-500 Employees
Used the Software for: 2+ years
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    5/5
  • Customer Support
    2/5
  • Value for Money
    3/5
  • Likelihood to Recommend
    5/10
  • Reviewer Source 
  • Reviewed on 2018/11/01

"Recent Implentation"

Pros: We implemented JobScience as a solution that is on the Salesforce platform. This gave us all company collaboration across all our divisions. The tool provides a great deal of customization to our company specifically. We have the ability to do a number of things that we were not able to do previously with our prior ATS (Applicant Tracking System). We also moved our Back-Office process of Time/Expense capturing onto the JobScience platform as well. We have a much better solution and a more capable solution being on the Salesfroce Platform.

Cons: The toughest thing we run into is the packages are all Managed so we have no control of certain pieces and the Apex/Code behind the scenes. We have needed to do a few things in-house, but we cannot because we do not have access due to the managed package. This becomes tough and expense beucase we have to pay JS to make the changes to the packages.

  • Reviewer Source 
  • Reviewed on 2018/11/01
Raegan H.
President
Staffing & Recruiting, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    2/5
  • Ease of Use
    1/5
  • Features & Functionality
    4/5
  • Customer Support
    1/5
  • Value for Money
    1/5
  • Likelihood to Recommend
    0/10
  • Reviewer Source 
  • Reviewed on 2017/04/23

"Robust tool with no best-practices training and you have to pay extra to talk to a human being"

Comments: I'm going on year 3 with JobScience. It has never been a positive experience. In the beginning, I had an Account Manager. They really sold me on their Customer Support. Then they did away with AM's. Who runs a company without an Account Rep to nurture the relationship? I'm basing this on my experience - JS doesn't place value on the Customer Experience Journey. I pay a high amount a year for JobScience. I only have access to chat support. If I want more, I have to pay thousands of dollars for it. I have done my best to figure out the "right way" to use JS but there simply aren't training videos that go deep into best practices methods. Their training videos are basic "how to's", they don't dive into real life work flow scenarios. I don't even log candidate-client interviews in JS because no one via chat support seems to know the right way to track/report this. I have asked 3 different support people and got two different answers (1 flat out said they didn't know the answer). I gave up on this and track candidate-client interviews on a Google Calendar outside of JS. I don't have a choice but to buy buy the Professional Services support at some point but atthat price and with what I have experienced so far, will I really get real one-on-one consultative recommendations based on my business needs? I asked about a feature once to chat support that I found and why there was no training on it, their response, "Well our customers don't really use that feature so we don't have training for it" - that's because they don't know it exists. I accidentally discovered it. Chat support often tells me that they can't answer my question and upgrade to Professional Support. I don't blame them. They do the best they can. I need a JS Rep who CARES about my business. I'm a privately owned recruiting firm. 3 years old. Small now but someday that will change. I just signed a contract with JS for 3 more years. No one called to say thank you for your business. Their contracts person even messed up the invoice multiple times and we finally had to submit a P.O. to get around it. I have researched multiple ATS's and JS does have some great features but many I don't know. I stumble on to them. I upgraded a few months ago to the latest version and it was a messy transition. It didn't even happen until 3 months after I paid for it and I had to email them. They didn't even know.

Pros: It's built on the Salesforce Platform

Cons: Terrible customer experience throughout the entire customer life cycle. Also, JS treats candidates and contacts separately. So I have duplicate records (a candidate gets a job, becomes a client, now I have two separate records) - it should be one Contact record with information about that contact professionally and a section where you can add info about them as a candidate if and when they are one. 1 person, 1 contact record, but they go back and forth from candidate to prospect to candidate to client, etc.

  • Reviewer Source 
  • Reviewed on 2017/04/23
Brendan L.
Recruiter
Staffing & Recruiting
Used the Software for: 2+ years
  • Overall Rating
    4,5/5
  • Ease of Use
    4/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 2015/03/05

"Exteremely Customizable and User Friendly"

Pros: The best part of this product is that it's completely customizable and can help solve many different needs of the recruiter (from either an In-House or Agency perspective). It runs on the Salesforce.com platform and, as a result, provides all of the same reporting, activity tracking, and 3rd party application tools needed to help make the recruiting process more efficient.

Cons: The search function can definitely be improved, but there are easy workarounds to find the right candidates within the database (running reports, looking at previous/similar requisitions, etc.). However, our organization has had experience with about a half-dozen other major applicant-tracking/CRM systems in the past, and it seems like this is the greatest weakness no matter which platform you go with.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 2015/03/05
Julie D.
President
Staffing & Recruiting, 2-10 Employees
Used the Software for: 1+ year
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    1/5
  • Value for Money
    3/5
  • Likelihood to Recommend
    1/10
  • Reviewer Source 
  • Reviewed on 2017/08/10

"We feel like the customer support is very lacking. "

Pros: The product is easy to use if it is set up correctly. We are not able to use it properly when it is not set up correctly though.

Cons: Customer service if very lacking. We have recently added 2 licenses & they are not set up correctly. We have put in multiple tickets and have not received assistance. We receive emails stating that someone has reached out to us but they didn't catch us. We all use our mobile phones and we do not have missed calls. In fact, we have had our ticket closed twice because of missing us when we didn't receive calls.

Vendor Response

by Jobscience on 2017/08/14

Hi Julie! First of all, we'd like to thank you for your review. We hear and understand your frustration in this situation. To avoid any confusion in the future, we'd love for you to reach out on the Jobscience Support Community. This way we can confirm that we have your correct contact information. We appreciate your business and look forward to resolving this issue as quickly as possible!

  • Reviewer Source 
  • Reviewed on 2017/08/10