What Is ServiceTitan?
ServiceTitan is the leading all-in-one software solution for residential and commercial field service businesses. With powerful tools that improve sales, supercharge your team, and provide real-time insights, ServiceTitan is trusted by more than 100,000 service professionals and by the world's best companies. Get a customized demo to see how ServiceTitan can help YOUR business grow.
Who Uses ServiceTitan?
We proudly support irrigation, septic, water treatment, Audio/Visual, commercial locksmith, HVAC, plumbing, construction, electrical, garage door, chimney sweep, and water treatment companies
Where can ServiceTitan be deployed?
Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile)
About the vendor
- ServiceTitan
- Located in Glendale, US
- Founded in 2012
- Phone Support
- Chat
Countries available
Canada, United States
Languages
English
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About the vendor
- ServiceTitan
- Located in Glendale, US
- Founded in 2012
- Phone Support
- Chat
Countries available
Canada, United States
Languages
English
ServiceTitan videos and images
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Features of ServiceTitan
ServiceTitan Alternatives
Reviews of ServiceTitan
Marlin C.
Alternatives Considered:
Best in the biz
Comments: It’s allowed us to be effective with every workflow, from taking calls to following up on jobs.
Pros:
Feature set and workflows are the best in the industry. Support is top notch. Software is reliable. The pages just load in a snap unlike our last software.
Cons:
Like any software change, it was a learning curve. But our success team helps us use the software efficiently and answer any questions we have.
ServiceTitan Response
3 years ago
Thank you for taking time to review ServiceTitan and for being a customer. We built ServiceTitan to help contractors like you run their business more successfully. We look forward to celebrating all of your future successes.
Peter B.
Alternatives Considered:
The BEST Service software out there for companies!
Comments: Very good is the best way I can sum it up. We would not want to be with another company.
Pros:
The abilities are rich and continue to be added to over time with the system. They are continually improving based on feedback from their customers.
Cons:
Because it is such a big and complete system there is a LOT to learn. They work to make it easy to understand but it can still be difficult. You need to make sure you have a good success manager. in the service titan network your guide and helper is called a success manager. Demand one that will work with you to be successful.
Jarod H.
Alternatives Considered:
Hope your ready to spend lots of money, read there contract they will lock you in over 1 yr
Comments: bad experience
Pros:
the best features were phone calls being recorded and bio links sent out other then that no better the house calls pro
Cons:
Costs way to must , after wanting to leave after my 1 year agreement was up. Service Titan told me that in the agreement I signed, it stated that the contract Auto renews unless 30 days written notice was given to them. they are a money hungry company that will charge you for any of there features and there charges are not cheep. don't get trapped like me.
Alissa K.
Easiest software to use on the market!
Comments: Service Titan changed the way we did business. We moved from a time and material situation to flat rate pricing and the software made that move incredibly easy.
Pros:
The ease of use was the most important feature in implementing a new software program in our business. All of the staff were easily able to maneuver their way around the software after just a day of training.
Cons:
My only complaint is that it is on the pricier side. However I do believe that you get what you pay for and the features of this software are incredible.
Verified Reviewer
Service TItan - Windows to Mac for the HVAC world!
Comments: EXCELLENT customer service depending on your CSM. We have had several. Current is based out of ATL and they are amazing! Easy to use software, visual and self explanatory. Implementation was smooth but had its share of concerns. I would not import Memberships if I had the chance to do over. It would have been easier for manual import due to revenue recognition issues and membership reporting numbers being inaccurate due to inactive membership types (the imports). Overall great experience tho with the implementation team.
Pros:
Customer notifications that allowed our clients to see when a tech was in route and location of route. Customer service features, clean, easy to view board and job details can be as detailed or minimal as desired. Ease of function.
Cons:
Reporting software is slightly lacking. Mobile version is limited for techs on the field. Notifications for reminders are limited to one paragraph/set of content, not different based on business unit. Hardest part - we cannot sell equipment through the system due to the inability for AHRI Matchups.
