What Is ServiceTitan?

ServiceTitan is the leading all-in-one software solution for residential and commercial field service businesses. With powerful tools that improve sales, supercharge your team, and provide real-time insights, ServiceTitan is trusted by more than 100,000 service professionals and by the world's best companies. Get a customized demo to see how ServiceTitan can help YOUR business grow.

Who Uses ServiceTitan?

We proudly support irrigation, septic, water treatment, Audio/Visual, commercial locksmith, HVAC, plumbing, construction, electrical, garage door, chimney sweep, and water treatment companies

Where can ServiceTitan be deployed?

Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile)

About the vendor

  • ServiceTitan
  • Located in Glendale, US
  • Founded in 2012
  • Phone Support
  • Chat

Countries available

Canada, United States

Languages

English

About the vendor

  • ServiceTitan
  • Located in Glendale, US
  • Founded in 2012
  • Phone Support
  • Chat

Countries available

Canada, United States

Languages

English

ServiceTitan videos and images

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Compare ServiceTitan with similar products

ServiceTitan

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Free Trial
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US$49,00/month
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US$149,00/month
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Features of ServiceTitan

  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Scheduling
  • Audit Management
  • Availability Management
  • Bid Management
  • Billing & Invoicing
  • Budget Tracking/Job Costing
  • Budgeting/Forecasting
  • CAD Tools
  • CRM
  • Calendar Management
  • Calendar/Reminder System
  • Change Order Management
  • Client Tracking
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Contractor Management
  • Cost Database
  • Cost Estimating
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Templates
  • Data Import/Export
  • Dispatch Management
  • Document Management
  • Document Storage
  • Electronic Payments
  • Electronic Signature
  • Employee Management
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • Fleet Management
  • For AEC Industry
  • For Commercial and/or Industrial Electrical Contractors
  • For HVAC Companies
  • For Lawn Care
  • For Pest Control Companies
  • For Plumbing Industry
  • GPS
  • Inspection Management
  • Inventory Management
  • Invoice Management
  • Job Costing
  • Job Management
  • Job Scheduling
  • Lead Management
  • Location Tracking
  • Maintenance Scheduling
  • Mobile Access
  • Mobile App
  • Multi-Location
  • Online Booking
  • Online Time Clock
  • Payment Collection in the Field
  • Payment Processing
  • Payroll Management
  • Pest Activity Tracking
  • Photo Capture
  • Preventive Maintenance
  • Progress Reports
  • Project Billing
  • Project Management
  • Project Tracking
  • Purchase Order Management
  • QuickBooks Integration
  • Quotes/Estimates
  • Real-time Scheduling
  • Real-time Updates
  • Recurring Appointments
  • Reporting & Statistics
  • Reporting/Analytics
  • Routing
  • SMS Messaging
  • Sales Approval
  • Sales Pipeline Management
  • Scheduling
  • Self Service Portal
  • Service History
  • Takeoff
  • Task Management
  • Technician Management
  • Third Party Integrations
  • Time Tracking
  • Timesheet Management
  • Visual Assemblies
  • Work Order Creation
  • Work Order Management

ServiceTitan Alternatives

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ProSpace is a Singapore-based company that can help organizations successfully manage hybrid work, and maximize their space utilization
Jobber is perfect for home service businesses that want to keep jobs on track and provide a seamless customer experience. Try it free! Learn more about Jobber
simPRO is a leading global provider of field service management software for the trades.
BigChange Job Management Platform plans, manages, schedules & tracks your field teams in one cloud-based, easy-to-use solution.
Build and gain control of your field service business with an easy and complete platform that your entire team will love using.
The only field service management software that pays for itself.
Simplified and complete solution for your estimate and jobs, dispatch, inventory, point of sale, accounting, real time tracking.
Manage your entire Co with just ONE Platform: Employees, Contractors, Customers, Jobs, Equipment, Inventory, and many Integrations too! Learn more about AI Field Management
Manage mobile workforces with Synchroteam field service management (FSM) software. Create your free trial in <1 minute. Live support. Learn more about Synchroteam

Reviews of ServiceTitan

Average score

Overall
4,4 (190)
Ease of Use
4,2 (190)
Customer Service
4,3 (190)
Features
4,2 (190)
Value for Money
3,8 (190)

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1 000
  • >1 001
Marlin C.
Marlin C.
Business Development in US
Verified LinkedIn User
Construction, 11-50 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Best in the biz

5,0 3 years ago

Comments: It’s allowed us to be effective with every workflow, from taking calls to following up on jobs.

Pros:

Feature set and workflows are the best in the industry. Support is top notch. Software is reliable. The pages just load in a snap unlike our last software.

Cons:

Like any software change, it was a learning curve. But our success team helps us use the software efficiently and answer any questions we have.

ServiceTitan Response

3 years ago

Thank you for taking time to review ServiceTitan and for being a customer. We built ServiceTitan to help contractors like you run their business more successfully. We look forward to celebrating all of your future successes.

Peter B.
GM in US
Construction, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

The BEST Service software out there for companies!

5,0 3 weeks ago New

Comments: Very good is the best way I can sum it up. We would not want to be with another company.

Pros:

The abilities are rich and continue to be added to over time with the system. They are continually improving based on feedback from their customers.

Cons:

Because it is such a big and complete system there is a LOT to learn. They work to make it easy to understand but it can still be difficult. You need to make sure you have a good success manager. in the service titan network your guide and helper is called a success manager. Demand one that will work with you to be successful.

Jarod H.
Owner in Canada
Construction, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source
Source: SoftwareAdvice

Alternatives Considered:

Hope your ready to spend lots of money, read there contract they will lock you in over 1 yr

3,0 2 weeks ago New

Comments: bad experience

Pros:

the best features were phone calls being recorded and bio links sent out other then that no better the house calls pro

Cons:

Costs way to must , after wanting to leave after my 1 year agreement was up. Service Titan told me that in the agreement I signed, it stated that the contract Auto renews unless 30 days written notice was given to them. they are a money hungry company that will charge you for any of there features and there charges are not cheep. don't get trapped like me.

Alissa K.
Operations Manager in US
Construction, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

Easiest software to use on the market!

5,0 2 months ago

Comments: Service Titan changed the way we did business. We moved from a time and material situation to flat rate pricing and the software made that move incredibly easy.

Pros:

The ease of use was the most important feature in implementing a new software program in our business. All of the staff were easily able to maneuver their way around the software after just a day of training.

Cons:

My only complaint is that it is on the pricier side. However I do believe that you get what you pay for and the features of this software are incredible.

Verified Reviewer
Production Manager in US
Verified LinkedIn User
Construction, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source

Service TItan - Windows to Mac for the HVAC world!

5,0 last year

Comments: EXCELLENT customer service depending on your CSM. We have had several. Current is based out of ATL and they are amazing! Easy to use software, visual and self explanatory. Implementation was smooth but had its share of concerns. I would not import Memberships if I had the chance to do over. It would have been easier for manual import due to revenue recognition issues and membership reporting numbers being inaccurate due to inactive membership types (the imports). Overall great experience tho with the implementation team.

Pros:

Customer notifications that allowed our clients to see when a tech was in route and location of route. Customer service features, clean, easy to view board and job details can be as detailed or minimal as desired. Ease of function.

Cons:

Reporting software is slightly lacking. Mobile version is limited for techs on the field. Notifications for reminders are limited to one paragraph/set of content, not different based on business unit. Hardest part - we cannot sell equipment through the system due to the inability for AHRI Matchups.