18 years helping South African businesses
choose better software

What Is ServiceTitan?

2 months free plus $1,000. Rated a top field-service platform by Capterra. HVAC shops grow with ServiceTitan! Like Altman's Cooling and Heating, which has increased revenue by 130%. See why top HVAC contractors trust ServiceTitan to grow sales, help their team work more efficiently, amaze customers, and manage their business more effortlessly.

Who Uses ServiceTitan?

We proudly support irrigation, septic, water treatment, Audio/Visual, commercial locksmith, HVAC, plumbing, construction, electrical, garage door, chimney sweep, and water treatment companies

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Reviews of ServiceTitan

Average score

Overall
4.4
Ease of Use
4.2
Customer Service
4.1
Features
4.2
Value for Money
3.9

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Madison
Madison
Customer Service Representative in US
Verified LinkedIn User
Consumer Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

The all in 1 Software for the trades

5.0 last year

Comments: Overall ServiceTitan is the best. I am a huge advocate for the ServiceTitan software. I only want to see it grow even more than it already has. They are constantly improving the software!

Pros:

I love the all in one software that ServiceTitan is. It combines so many features into one convenient location. I have always felt this way since the beginning.

Cons:

ServiceTitan is a wonderful software. And I don't have anything to say that could be a con at this time. Maybe that I wish more people were using the community feature!

ServiceTitan Response

last year

Thank you so much for leaving us this review, Madison! We appreciate how active you are in the ServiceTitan Community, and are grateful for your feedback. Please know your experience, your feedback, and your continued support are invaluable to us.

Eric
Marketing and Finance Manager in US
Construction, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Still Growing

4.0 2 months ago New

Comments: Service Titan has been at times overwhelming but we've put the resources towards it necessary to improve and grow our business.

Pros:

The customer experience aspect to inform customers where they are at within the process. It helps mitigate the biggest complaint customers have with contractors which is lack of communication.

Cons:

I'd like more built out in the way of budgeting and progress report dashboards. Help us gamify our gross profit and operating profit goals through each department.

Amber
Dispatch in US
Consumer Services, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Ok, not the Best

3.0 2 months ago

Comments: I am not sure why payments that are deleted are still taken twice from a customer acct. This has caused issues for us, otherwise, it's pretty good. Also wish there was an actual phone number to call for help.

Pros:

For the most part it is easy to operate. Easy to learn and also teach if needed.

Cons:

There are some things that could be done differently

ServiceTitan Response

2 months ago

Thanks for the feedback, Amber. This is the kind of insight we need to make our customer experience even better.

Matt
President in US
Construction, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Game changing Technology for the Trades

5.0 4 months ago

Comments: Service Titan was the correct software partner for Doors by Mike. I would recommend it to any shop that has 10 or more technicians and wants to improve their company.

Pros:

The technology is game changing. It has allowed our technicians to become totally paperless. Our customers are able to book online and confirm appointments by text. We are able to KPIs that include sales, technician performance and job costing.

Cons:

The onboarding was extremely challenging and time consuming. We built our price book with way too much data and it overwhelmed the app. I wish during onboarding that Service Titan would have advised us on a maximum number of Price book items. That would have saved us a lot of issues. I do hope they will advise future Titans of a maximum amount of Price book items. I wish more of the "Pro" products were available without all the additional costs. Service Titan is a large investment, and I do wish Marketing Pro and Scheduling Pro was a part of the standard package.

ServiceTitan Response

3 months ago

Thank you so much for taking the time to provide this feedback. We will be sure to share this with our Onboarding and Pro teams internally. We appreciate your partnership!

Dylan
Plumber in US
Construction, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Service titan is the best

5.0 3 weeks ago New

Comments: Service titan has been a part of my career the entire time as a plumber, it has helped me manage my different house calls and set up a great history for all my customers

Pros:

I love the simplicity and efficiency it provides to my jobs

Cons:

The price can be a little much for a smaller company but it’s well worth it

ServiceTitan Response

2 weeks ago

Thank you so much for the wonderful review, Dylan! We're so glad to hear it has made your jobs more efficient.

Dawn
Director of Marketing in Canada
Construction, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Service Titan Review

5.0 2 months ago

Comments: I love this software! And I love that you are continually investing in it.

Pros:

The dispatch notifications for customers.

Cons:

Reporting could be improved. Not enough options for building reports.

ServiceTitan Response

2 months ago

Thank you so much for this review, Dawn! We appreciate your feedback on our reporting features and will be sure to share this with our team.

Rick
Overhead Door Nfld. Limited in Canada
Construction, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Great for orgnaization

5.0 2 months ago

Comments: Great product, Service Titan's service is good and helpful, also customer's love getting notifications when our technicians are on route...
Overall, our technicians like it and our office staff.

Pros:

There are many different things I Like about Service Titan some of the most important is Calendar Organization, the Content portal and being able to keep a good working customer history back-up which is easy to look-up when in need.

Cons:

One of the minor things i don't like but not necessary a deal breaker is that there is no drag and drop in calendar view, but its still pretty easy to change your schedule when required.

ServiceTitan Response

2 months ago

Thanks so much for this review, Rick! We’ve dedicated our company to helping tradespeople and service professionals succeed, so this kind of feedback means a lot to us.

David
General Manager in US
Consumer Services, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Service Titan- Great Service Software!!!

5.0 2 months ago

Comments: Been with Service Titan for many years. Has helped us grow our business in a successful and organized way.

Pros:

Has everything we need plus some. All in one stop where you do not need to shop around for your options.

Cons:

Growing extremely fast- we cannot keep up with all it has to offer. Is that a bad thing?

ServiceTitan Response

2 months ago

We love hearing feedback like this at ServiceTitan—thank you! When we set out to provide contractors and their teams the kind of technology that would improve their businesses, this is exactly the kind of story we’d hope to hear. Thanks for choosing ServiceTitan and sharing your experience with us.

Aaron
Aaron
Operations Manager in US
Verified LinkedIn User
Construction, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source
Source: GetApp

Only marketing prowess can get software this bad this far

1.0 last year

Comments: I was sold on many things by the time we signed up for service titan, but issue after issue, it didn't matter - how responsive their customer service was, the "quantity of features", the percent of increased sales - it just doesn't work well. They also didn't follow through with their obligation to help with a number items outlined in the contract. After my customer support manager went dark, and her manager went dark, I initiated a stop payment; only then I was contacted - by the billing department. When I explained the situation and asked for help, they said they would reach out. I didn't hear back until their collections team followed up which obviously went nowhere. I find it incredibly hard to beleive that Service Titan is considered a successful company. Even for the clients that this is working for - I can only expect they stay with ST out of convenience of due to the contract. There are so many better options out there, in every way (no exaggeration). As if to add insult to injury, this must also be the most expensive option on the market as well.

Pros:

The many, many people involved with onboarding were friendly; kind of what I expect the initial joining of a cult would be like.

Cons:

The 5-week onboarding & training before go-live should have been an indicator that this software is highly unintuitive. They sold it as built by-and-for tradesmen, but I strongly disagree. In a world of clever software intuitiveness, service titan is far from in keeping with modern standards of UX/UI and even stable functionality.

Luke
Business Systems Manager in US
Construction, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

ServiceTitan for the Win!

4.0 2 weeks ago New

Comments: We use ST for Dispatching, Invoicing, Payroll, Estimating, etc. It has been very positive, as our CSM has been helpful at resolving any issues that have come up.

Pros:

It's ability to handle almost any task we need, and they keep adding functionality.

Cons:

At times the support staff aren't helpful, and I have already tried most of the troubleshooting steps they suggest. I have seen that get better in recent days though.

ServiceTitan Response

2 weeks ago

Thank you for taking the time to share your experience, Luke! We're glad to be your software partner and will be sure to share your feedback with our support team. Support is working extremely hard to improve and we appreciate that you've also noticed those improvements. We will work to continue to better the experience.

Jeff
General Manager in Canada
Construction, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Service Titan has changed our business

5.0 5 months ago

Comments: We have been using Service Titan since Late 2019 and it has completely changed how we run our business. We would not be where we are today without the amazing features of Service Titan, and it is great to know that these features are all backed by an amazing team for onboarding, ongoing success and they have programs to help educate you on the program to get the most value for your spending.

Pros:

Service Titan Consolidates so many aspects of running a business into one easy to use platform.

Cons:

Some updates and features are not available in Canada

ServiceTitan Response

5 months ago

Thank you for the incredible review, Jeff! We’ve dedicated our company to helping tradespeople and service professionals succeed, so this kind of feedback means a lot to us. Thanks for making your voice heard—and we look forward to making an even bigger impact on your business.

Steven
Senior Advisor in US
Construction, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Worth the cost!

5.0 6 months ago

Comments: My experience has been positive overall largely due to the fact that I learned alot about the software and attend trainings to further my understanding.

Pros:

I like that it changes with user feedback.

Cons:

The largest con for us is the price and learning curve for many of the modules. We had to dedicate a few individuals to champion the software and rollout larger initiatives and mass workflows. Some shops do not have those resources.

ServiceTitan Response

6 months ago

Thank you so much for this review, Steven! We're grateful to be your software partner. Please do not hesitate to let us know if there is anything we can do to improve your experience.

Steven
Operations in Canada
Electrical/Electronic Manufacturing, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Best CRM for professional TRADES organizations in the market

5.0 4 months ago

Comments: Excellent overall customer service. Fully functional system with all the features a trades organization would need.

Pros:

The most fully-functional CRM for trades organizations of all size.

Cons:

Takes quite a bit to on-board and learn the system due to the complexity of functions.

ServiceTitan Response

3 months ago

Thank you so much for the incredible review! We appreciate you sharing your experience and are thrilled to hear you've had a great customer service experience.

Pamela
Accounting Manager in US
Construction, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

User Experience

5.0 12 months ago

Comments: It's been a game changer for us. We use a few of their pro products from marketing to vehicle tracking. We can see at any given moment how the business is performing operationally.

Pros:

Payment processing is very valuable. So much time is saved by customers going online to make payments and not tie up anyone on the phone. Our technicians can easily take cards and mobile capture checks in the field for next day depositing.

Cons:

Construction estimating and some other features that go along with this are not where they need to be yet, but they are working on enhancements all the time.

ServiceTitan Response

12 months ago

Thank you so much for this wonderful review, Pam! We are thrilled to hear you find payment processing valuable and that ServiceTitan has saved you time.

Chris
Controller in US
Facilities Services, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

6+ Years Using Service Titan

4.0 last year

Comments: Both companies I have worked for saw major improvements after switching software. Service Titan provides a level of detail that the other systems were missing.

Pros:

Service Titan is excellent at keeping everything organized. I have worked for two different companies that switched to Service Titan. It vastly improved our customer service and efficiency.

Cons:

The customer service over the years has not been great. I know they are working to improve it though. Also there are some great features that are hidden unless you ask your CSM to turn them on. There should be more discussions or annual reviews about features that companies could add to improve quality of life without the customer having to ask or research on their own.

ServiceTitan Response

last year

We appreciate your review, Chris! Feedback like yours helps us gain a deeper understanding of contractor needs and expectations. If there's anything specific you'd like to discuss or explore further, please don't hesitate to reach out.

Jeff
VP Business Development in US
Building Materials, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Great Tool for a Service Organization

4.0 9 months ago

Comments: We have enjoyed ServiceTitan and look forward to future developments.

Pros:

ServiceTitan offers a holistic, best-in-class package. We benefit daily from the tool.

Cons:

The estimating functionality - it can be somewhat cumbersome to set up estimates.

ServiceTitan Response

8 months ago

This is exactly the type of review we love to read, Jeff! We're thrilled to hear your team benefits daily from the platform. Thanks for being a great partner!

Denise
Customer Service and Dispatch Manager in US
Consumer Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Mostly Intuitive, but support is always there to help

5.0 8 months ago

Comments: ServiceTitan was my first experience with scheduling software, it was pretty easy to learn and mostly intuitive. There are so many learning paths offered to you as a user and depending upon how you plan to utilize the software, you can start basic, and when you are ready to dive deeper into it to maximize the software - you can do that too. I have not yet found a limit to how much I can learn with it. The customer notifications are amazing. The customer receives a text and email notification when the appointment is booked, as well as a reminder the day before the appointment. When our technicians dispatch to a customer, the customer receives a text message and the techs picture. The tech also calls the csutomer through ServiceTitan (all calls are recorded). We've received such good feedback from customers, they are always in the loop regarding their appointment. I love it.

Pros:

Titan Advisor and the support system. Titan Advisor is AI and is there to help you know what features are available to you based upon how you are using the program. They don't release all features to you up front, but as you find what you need in your business, your CSM team can help you through activating features and answering questions. Whenever I have questions, there is someone there to help me though it.

Cons:

The mobile app seems to have hiccups from time to time, most of the time it works fine, but when it has hiccups it can be frustrating for the technicians in the field. We have to delete the app and reload it more often than I would like, just to make sure we have the most up to date version of the app. I know they are in the process of updating and redeveloping the mobile app as well as updating to have off-line functions for when we travel outside of good internet service areas. We are looking forward to this update. They are always accepting of feedback and are working to make it more seamless.

ServiceTitan Response

8 months ago

Thanks for this amazing review, Denise! We work really hard to provide the best experience possible for our customers, so your feedback is exactly the kind of story we love to hear. Thanks again!

Peter
IT Manager in US
Consumer Services, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

ServiceTitan- the Full Featured Software Solution

5.0 9 months ago

Comments: We have had a great experience with ServiceTitan. They are willing to listen to their customers in terms of suggestions to improve the product. Support has been responsive and knowledgeable. We appreciate the forward-thinking approach of ServiceTitan's software development. They are constantly releasing version upgrades designed to enhance the product.

Pros:

1. The seamless workflow from the initial customer call to scheduling, dispatching, field management, payment processing, accounting resolution. 2. API integration available to other software systems; 3. ServiceTitan Pro products offerings (including marketing tools).

Cons:

Migration from previous field management and accounting systems can be a bit tedious.

ServiceTitan Response

9 months ago

Thank you for this wonderful review, Peter! It is our goal to make using our software as seamless as possible and are thrilled to hear it has helped streamline your business.

Jacqueline
Owner in US
Construction, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Servicetitan has become so sleazy

1.0 3 months ago

Comments: Customer service is beyond terrible. Please steer clear of this software

Pros:

Nothing at the moment. They have become a company who scams their customers for every penny

Cons:

I have paid for marketing pro for years and years. $1500 a month for a program that is lacking in every way. They auto renew your contract without any notification for an entire year commitment. I called two weeks after renewal to cancel not knowing it auto-renewed and I have been denied the right to cancel without paying 15k to cancel. I will no longer refer customers to this company and I will be looking for a new CRM.

Emily
Administrative Manager in US
Construction, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Great software overall

4.0 9 months ago

Pros:

The built-in training from the knowledge base and academy are super helpful in onboarding new employees. The release notifications that highlight new features. The Blue Collar Nerd and his helpful videos. The community to promote ideas and to see them get implemented. The online communities on Facebook to connect with other people who share your job responsibilities. And of course, Pantheon :)

Cons:

Ideas take a long time to turn into new features. The system will randomly crash and there's a delay in communication for when the functionality will be restored. The certified admin course is a bit like reading the dictionary to take a spelling test. Some features aren't where you think they'll be and there are "hidden" settings that can make large impacts.

ServiceTitan Response

8 months ago

Thank you for this review, Emily! We definitely agree with all the pros you mentioned and hope we'll be seeing you at Pantheon this year! We will take your feedback around new features and functionality to our internal teams.

Ulysses
Back Office Manager in US
Consumer Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Ulysses-Besser

5.0 9 months ago

Comments: I LOVE SERVICETITAN, It's simple and easy to learn. Love the Academy as well

Pros:

I love the API features and the ability to use Zapier

Cons:

Every time there is an update it seems to slow down ST but eventually goes back to normal

ServiceTitan Response

8 months ago

This is exactly the kind of feedback we love to hear at ServiceTitan—thank you! We’ve spent a lot of time and effort making ServiceTitan easy to use. We will be sure to share your feedback about product updates with the team.

Joe
GM in US
Construction, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

ServiceTitan is King

5.0 8 months ago

Comments: Excellent experience. Great product and great vision by the Exec team.

Pros:

I like that ST can be expanded depending on your needs. There are constantly new developments (add-ons) to an already industry leading software. My guess is that most companies aren't even scratching the surface for what ST can do, which is a mistake. Invest in this software and use it to scale your business.

Cons:

Price increases but this is commonplace for tech

ServiceTitan Response

8 months ago

Thank you for the review, Joe! We are thrilled to hear about your experience with ServiceTitan and how it helps scale your business.

Tammy
Accounting Lead in US
Accounting, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Love Service Titan

4.0 2 months ago New

Comments: I love working with this software if you are willing to put the time in to learn the software you can grow your business in ways you never thought possible.

Pros:

Like the fact that Service Titan if always trying to grow in there ability to make system advances. The memberships are easy to create and monitor.

Cons:

I wish that more of the Pro products were available to everyone and were a part of the standard package.

ServiceTitan Response

2 months ago

Thank you so much for taking the time to provide this feedback, Tammy! We are grateful to be your software partner.

Stephania
ADMIN in US
Consumer Services, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

VERY PLEASE USER

5.0 9 months ago

Comments: Service Titan has made my over all workday more Perficient.

Pros:

They fact the program is very user friendly.

Cons:

There is nothing not to like about the program

ServiceTitan Response

9 months ago

Thank you so much for this review, Stephania! We are glad to hear you're enjoying your ServiceTitan experience.

Josh
Accountant in US
Utilities, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Honest Review

5.0 last year

Pros:

Pantheon trip was pretty awesome and enjoyed it.

Cons:

Pantheon trip was pretty awesome and enjoyed it but it wasn't long enough.

ServiceTitan Response

last year

Thank you so much for leaving us this review, Josh! We are so thrilled to hear you enjoyed Pantheon in Orlando this year. Can't wait to see you back next year!