--- description: Learn more about Smart Service price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Smart Service Price, Reviews & Features - Capterra South Africa 2026 --- Breadcrumb: [Home](/) > [Pest Control Software](/directory/30592/pest-control/software) > [Smart Service](/software/149343/smart-service) # Smart Service Canonical: https://www.capterra.co.za/software/149343/smart-service Page: 1 / 12\ Next: [Next page](https://www.capterra.co.za/software/149343/smart-service?page=2) > All-in-one field service software with QuickBooks™ integration, mobile access, and workflow automation for service trade businesses. > > Verdict: Rated **4.3/5** by 269 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Smart Service? Smart Service Cloud is built for service trade businesses that manage field teams, recurring jobs, and customer relationships—ideal for HVAC, plumbing, electrical, and similar industries. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 269 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: My Service Depot - **Location**: Lewis Center, US - **Founded**: 1992 ## Commercial Context - **Starting Price**: US$1,00 - **Pricing model**: Other - **Pricing Details**: Smart Service pricing varies based on your business needs and customizations. To get accurate pricing tailored to your workflow, contact our team—we’ll help you find the right fit for your operations. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, Spanish - **Available Countries**: Antigua & Barbuda, Bahamas, Barbados, Canada, Jamaica, St Kitts & Nevis, St Lucia, St Vincent & the Grenadines, Trinidad & Tobago, United States ## Features - Alerts/Notifications - Billing & Invoicing - Booking Management - CRM - Calendar Management - Calendar Sync - Contact Database - Contract/License Management - Customer Database - Customer History - Customer Management - Dispatch Management - Document Management - Document Storage - Electronic Payments - Electronic Signature - Equipment Management - Equipment Tracking - Fleet Management - For Commercial and/or Industrial Electrical Contractors - GPS - Inventory Management - Invoice Management - Job Costing - Job Management - Job Scheduling - Job Tracking - Maintenance Scheduling - Mobile Access - Mobile App - Online Booking - Online Time Clock - Payment Collection in the Field - Payment Processing - Pest Activity Tracking - Preventive Maintenance - QuickBooks Integration - Quotes/Estimates - Real-Time Updates - Real-time Scheduling - Reminders - Reporting & Statistics - Routing - Scheduling - Self Service Portal - Service History - Technician Management - Third-Party Integrations - Time Tracking - Work Order Management ## Integrations (7 total) - ChatGPT - Dropbox Business - Google Calendar - QuickBooks Enterprise - QuickBooks Online - QuickBooks Online Advanced - Twilio ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Pest Control Software](https://www.capterra.co.za/directory/30592/pest-control/software) ## Related Categories - [Pest Control Software](https://www.capterra.co.za/directory/30592/pest-control/software) - [Field Service Management Software](https://www.capterra.co.za/directory/10009/field-service-management/software) - [Service Dispatch Software](https://www.capterra.co.za/directory/30059/service-dispatch/software) - [HVAC Software](https://www.capterra.co.za/directory/30107/hvac/software) - [Plumbing Software](https://www.capterra.co.za/directory/30673/plumbing/software) ## Alternatives 1. [Fracttal One](https://www.capterra.co.za/software/159911/fracttal) — 4.6/5 (1773 reviews) 2. [Jobber](https://www.capterra.co.za/software/127994/jobber) — 4.6/5 (1456 reviews) 3. [FieldPulse](https://www.capterra.co.za/software/153475/fieldpulse) — 4.6/5 (445 reviews) 4. [Limble](https://www.capterra.co.za/software/162600/limble-cmms) — 4.8/5 (753 reviews) 5. [BuildOps](https://www.capterra.co.za/software/194155/buildops) — 4.4/5 (177 reviews) ## Reviews ### "Helpful tool especially for multi-location companies" — 5.0/5 > **Corinna** | *12 June 2024* | Marketing & Advertising | Recommendation rating: 9.0/10 > > **Pros**: - Mobile version: easy to use and very handy to have - as a local manager it really helped working with the decentralized office planning staff that could plan and take care of interventions while I was in the loop > > **Cons**: French focus but international is growing ----- ### "Hire IT and Build your own." — 1.0/5 > **Amy** | *06 March 2026* | Electrical/Electronic Manufacturing | Recommendation rating: 0.0/10 > > **Pros**: Provided quality tracking across (too many) metrics. Help desk is effective for understanding and simple tasks or glitches you find, unless you actually work in the field that they specialize in-- when it comes to dialing in trade service companies it operates less than ideally. > > **Cons**: Despite charging almost $140 per employee-- EVERYTHING was an additional charge. We opted to build our own software and recently reached out to requested historical data and they said it would take a week and we would have to resign (again, more money). > > Less than ideal, glitchy, money hungry, lacking accountability. Wouldn't recommend for any trade company over 10 employees. ----- ### "Long time user" — 4.0/5 > **Bridgett** | *02 April 2019* | Consumer Services | Recommendation rating: 7.0/10 > > **Pros**: I like that it’s mobile friendly and integrates well with QuickBooks. > > **Cons**: Seems to have a lot of glitches in the ifleet portion of the software. Customer service doesn’t seem to have answers to why it’s not working well all the time. Main platform freezes often. > > Customer service used to be fast, now Yui have to wait 2-3 hours for a return call. Liked it a lot when I first started, now, not so much, but I’m too invested to switch now. ----- ### "Is a field service management software" — 5.0/5 > **Yanina** | *24 May 2018* | Recommendation rating: 10.0/10 > > **Pros**: It's a great success I like it because it makes recurring jobs easy to set up and keep up without much ado > > **Cons**: The cost to be paid to access other options or modules can be taken as a disadvantage. however, until now I am pleased ----- ### "Smart Service" — 4.0/5 > **Verified Reviewer** | *12 December 2019* | Construction | Recommendation rating: 7.0/10 > > **Pros**: It is fairly user friendly. I do like the posting and dispatch screens. Easy to read, easy to post. The ease of changing information is good and bad. From an accounting perspective, it is a bit soft on that aspect. > > **Cons**: It took me longer to get the hang of this software than most softwares I have used. The reporting is not the best. Reporting is difficult to get what we want. It either has too much information or too little. I would like to see the ease of changing accouting information alot harder. It is too easy for the field techs to change. > > It has been a good experience. It handles well with Quickbooks. We are switching to a better software after being on this for 5 years. ----- Page: 1 / 12\ Next: [Next page](https://www.capterra.co.za/software/149343/smart-service?page=2) ## Links - [View on Capterra](https://www.capterra.co.za/software/149343/smart-service) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data