What Is INSIDE?

Make online shopping as personalized as in store with INSIDE, an omni channel customer service software that provides agents with the tools and data to replicate in-person shopping experiences online and seamlessly between channels.

Some of the world’s leading brands use INSIDE to earn on average a 25-35%, sometimes 48%, conversion rate using the enterprise live chat, chatbots, video-assisted personal shopping and live-streaming solutions

Who Uses INSIDE?

Luxury fashion, beauty, jewellery, government, utilities and telecoms, automotive, hospitality and travel, financial institutions, universities, electronics, and any organization who prioritizes CX.

Where can INSIDE be deployed?

Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile)

About the vendor

  • Powerfront
  • Founded in 2004
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Brazil, Canada, China, Germany and 3 others

Languages

Arabic, Chinese, English, French, German and 7 others

About the vendor

  • Powerfront
  • Founded in 2004
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Brazil, Canada, China, Germany and 3 others

Languages

Arabic, Chinese, English, French, German and 7 others

INSIDE videos and images

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Compare INSIDE with similar products

INSIDE

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Free Version
Free Trial
US$18,00/month
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Features of INSIDE

  • AI/Machine Learning
  • Access Controls/Permissions
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Audience Analytics
  • Audience Engagement
  • Auto-Responders
  • Chat/Messaging
  • Chatbot
  • Code-free Development
  • Collaboration Tools
  • Communication Management
  • Complaint Monitoring
  • Contact Management
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Forms
  • Customizable Templates
  • Email Management
  • Engagement Tracking
  • Feedback Management
  • Geotargeting
  • Inbox Management
  • Knowledge Base Management
  • Live Chat
  • Live Streaming Production
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Language
  • Multiple Camera Feeds
  • Multiple User Accounts
  • Natural Language Processing
  • Offline Form
  • Performance Metrics
  • Performance Monitoring
  • Proactive Chat
  • Queue Management
  • Real-time Broadcasting
  • Real-time Consumer-facing Chat
  • Reporting/Analytics
  • Response Management
  • SMS Messaging
  • Sentiment Analysis
  • Session Recording
  • Shared Inboxes
  • Signature Management
  • Social Media Streaming
  • Support Ticket Management
  • Survey/Poll Management
  • Tagging
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Virtual Assistant
  • Visual Analytics
  • Website Visitor Tracking

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Reviews of INSIDE

Average score

Overall
4,6 (41)
Ease of Use
4,5 (41)
Customer Service
4,5 (41)
Features
4,4 (41)
Value for Money
4,5 (41)

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Find reviews by score

5
63%
4
32%
3
2%
2
2%
Cherry paula C.
Project Manager in Philippines
Electrical/Electronic Manufacturing, 10 000+ Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Unique among other platforms

5,0 2 years ago

Comments: I love how this platform was put up together. The way it was designed was meticulously thought of. It gives visual representation of what we most of the time see as text only. Not only that - the people we work with are a delight to talk to. They help us resolve our issues quicker.

Pros:

I like how it is being interactive for agents. It was totally different from the other platforms with the same purpose. It was not boring. A bit expensive but they are evolving on the area that we need which is what i really wanted to see.

Cons:

Whenever I use it, it takes up a lot of bandwidth. Sometimes it slows down my connection, sometimes doesn’t.

Brooke C.
Product Owner in New Zealand
Utilities, 501-1 000 Employees
Used the Software for: 1+ year
Reviewer Source

Great visual & user friendly system

4,0 2 years ago

Comments: Has been great to work with. We have had alot of wins customising and integrating system and they have been helpful throughout. Looking forward to getting more and more value out of Powerfront & Inside.

Pros:

The visual layout and being able to watch customers move throughout the website. The ability to add customisation into other systems like our CRM. Has been easy for our agents to pick up especially during COVID when many were taught on the fly.

Cons:

Features like being able to have the webchat set to on constantly even if an agent isn't online yet - We'd like it to be open 8am - 6:30pm like clockwork. Credit card masking feature is creating a few issues internally.

Aquinda W.
Client Services in US
Consumer Services, 501-1 000 Employees
Used the Software for: 6-12 months
Reviewer Source

Glitches

3,0 2 years ago

Pros:

Disposition options are easier to access

Cons:

Closes out chats while working, chat showing long times when just receiving chat, dispostition not working all the time

Steve H.
Customer Advocacy Manager in Australia
Retail, 10 000+ Employees
Used the Software for: 2+ years
Reviewer Source

Inside makes it easy for agents and executives to engage

5,0 2 years ago

Comments: From our perspective we are using a very simple level of Inside but are increasingly becoming aware of the further potential of the platform. As we adopt new elements we continue to improve our user experience

Pros:

The visual interface is superior to other solutions making engaging with customers fun and interesting. We've recently begun deploying the BOTS feature and are finding it helpful to assist customers without adding more agents

Cons:

Nothing comes to mind. Inside offers so much more capability than we are currently using

Lazarus B.
Customer Advisor in New Zealand
Telecommunications, 1 001-5 000 Employees
Used the Software for: 1+ year
Reviewer Source

Unique & Engaging

5,0 2 years ago

Comments: Overall it has been great! There has been a trial and error process to determine what browser works best with Inside (currently we're finding Edge offers the smoothest experience), and the range of options Inside grants does prove training new colleagues a bit more difficult, but the end result works wonders.

Pros:

While there is an initial learning curve, Inside provides a great experience once you've got a handle on things. The UI/UX is a breath of fresh air, and the available features (co-browse, visiting other channels, visually representing each colleagues current chat pool) are a massive step up from our alternative chat client.

Cons:

Inside is substantially more process intensive than our alternative chat client, this can prove an issue on less than capable hardware.