PrimoDialler

PrimoDialler

by Primo Dialler

Who Uses PrimoDialler?

Primo Dialler is suited to medium-sized call centres who wish to have all the advanced features without the large associated costs.

What Is PrimoDialler?

Primo Dialler provides contact centre solutions including a predictive dialler and a VoIP phone system.

Our hosted dialler can help grow your call centre by increasing sales, productivity and conversions.

Supported by our award-winning in house British based support team who are available 24/7.

At Primo Dialler we dont believe in ordinary. We like to go that extra mile and design our hosted dialler solutions to be the best. Our secure platform is used by thousands of users.

PrimoDialler Details

Primo Dialler

https://primodialler.com/

Founded 2015

PrimoDialler Pricing Overview

PrimoDialler does not have a free version but does offer a free trial. PrimoDialler paid version starts at US$0,03/month.

Starting Price

US$0,03/month

Pricing Details

Pay as you go Easily Manage Your Costs Straightforward, Simple Pricing

Free Version

No

Free Trial

Yes

Deployment

Installed - Mac

Cloud, SaaS, Web

Installed - Windows

Mobile - iOS Native

Mobile - Android Native

Training

In Person

Live Online

Webinars

Documentation

Support

24/7 (Live Rep)

Business Hours

Online

PrimoDialler Features

Call Centre Software
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Escalation Management
Inbound Call Center
Interactive Voice Response (IVR)
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Call Monitoring
Call Recording
Call Scheduling
Call Transfer
Campaign Management
Campaign Specific Caller ID
FCC Compliance
FTC Compliance
Lead Management
List Management

PrimoDialler Reviews

Showing 5 of 62 reviews

Overall
4,9/5
Ease of Use
4,9/5
Customer Service
5/5
Features
4,8/5
Value for Money
4,9/5
Emil H.
Training and Operations Manager
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 2017/10/23

"I am very much satisfied with the service and find their support team ridiculously great!"

Comments: Increased contact rate, efficiency, productivity and fast return of investment

Pros: The ability to get to my real time reports, monitor agents even when I am out of the office.. and most importantly track my team's performance on a regular basis without spending too much time sorting out data. The software allows me to be on top of my role.

  • Reviewer Source 
  • Reviewed on 2017/10/23
Selena L.
Call Center Manager
Utilities, 13-50 Employees
Used the Software for: 1-5 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    4/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2019/09/25

"Honest and upfront pricing with a great updated vicidial interface!"

Comments: From my inquiry on a Sunday afternoon, to our free trial with great support, to our implementation to go live, these guys have been on top of our inquiries, more than willing to help. Our account manager checks in often to see how we are and I believe he sincerely cares. I've already referred them to two other companies, and will continue to do so. Their pricing is great and upfront. No tricks, just treats :)

Pros: The simplicity of the interface and pricing is more than fair for the quality.

Cons: -Some integrations are a little time consuming, but it's to be expected.
-Support has to order your DID's and ACCID's, which takes 24 hours to be applied to your account. (Overall, that's not a huge issue if you plan ahead.)

  • Reviewer Source 
  • Reviewed on 2019/09/25
Asad M.
Director
  • Overall Rating
    3/5
  • Ease of Use
    4/5
  • Features & Functionality
    Unrated
  • Customer Support
    5/5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 2016/04/22

"Very Excellent Services"

Comments: Such a nice customer service, just in time representative there to help customer. Highly recommend to other Companies.

  • Reviewer Source 
  • Reviewed on 2016/04/22
Rahul C.
Owner
Outsourcing/Offshoring, 2-10 Employees
Used the Software for: 1-5 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2020/04/30

"Best software which we using for my Homeworkers in this pandemic situation"

Comments: I really appreciate Primo Diallers and team who helped me to get rid off problem of getting my telecalling team to work from home ,they provided me a solution which allow my whole team to start work while they are at home during lockdowns without computers .
I really love the mobile app and quality they provided me ,the software is easy to use and user friendly.

Pros: I really appreciate Primo Diallers and team who helped me to get rid off problem of getting my telcalling team to work from home ,they provided me a solution which allow my whole team to start work while they are at home during lockdowns without computers .
I really love the mobile app and quality they provided me ,the software is easy to use and user friendly.

Cons: Nothing ,everything is available I dont think any cons available its my personal thinking

  • Reviewer Source 
  • Reviewed on 2020/04/30
Scott M.
Owner
Environmental Services, 2-10 Employees
Used the Software for: 1-5 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2020/02/03

"Best of the best "

Comments: Primo is half the cost I was spending with other company’s and the customer service is unmatched

Pros: The customer service aspect is unmatched , these guys are able to assist me anytime I have an issue

Cons: Haven’t found anything yet however a more robust crm would be useful

  • Reviewer Source 
  • Reviewed on 2020/02/03