Who Uses This Software?

Collaboration tool for small and medium-sized enterprises which helps with group chat, task management, file sharing, video chat, contact administration, notifications, profiling and user management.

Average Ratings

24 reviews
  • Overall 4.6 / 5
  • Ease of Use 4.5 / 5
  • Customer Service 4.7 / 5
  • Features 4.4 / 5
  • Value for Money 4.6 / 5

Product Details

  • Starting Price US$4,00/month
  • Free Version Yes
  • Free Trial Yes
  • Deployment Installed - Mac
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - iOS Native
    Mobile - Android Native
  • Training In Person
    Live Online
    Documentation
  • Support Business Hours
    Online

Vendor Details

  • ChatWork
  • https://go.chatwork.com
  • Founded 2004

About Chatwork

Collaboration tool that provides connection between teams to complete tasks through user management, file sharing and more.

Chatwork Features

  • Brainstorming
  • Calendar Management
  • Contact Management
  • Content Management
  • Discussion Boards
  • Document Management
  • Project Management
  • Real Time Editing
  • Task Management
  • Version Control
  • Video Conferencing

Chatwork Most Helpful Reviews

Chatwork Beats Email 90% of the Time

Reviewed on 2016/10/20
Hobart S.
Owner
Writing & Editing, Self Employed
Used the Software for: 1+ year
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: We have all sorts of way to communicate available to us these days. But usually, when working with clients (I run a content-production company), I used to use email. It was easy to get to. It created a good record of conversations. It was easy to search. But... it... is... so... slow. I found out about Chatwork and started using it with one of my clients, and the entire nature of our communication changed. I guess I'd put it this way: email is a form of communication: Chatwork is a conversation. It's like texting, but you can do it from your desktop too. It does everything that email does (easy to use, get to, archive, search, etc). It just turns communication into conversation which, I think, helps me build stronger relationships with my clients. And for a freelancer, building those relationships is the key to creating long-term customers. I think email still has a place. I still use it. I just use it much less.

Pros: I like the way Chatwork was easy to install, was immediately understandable, and enabled me to really start to talk with customers instead of exchanging messages. I don't always use Chatwork in real time. Sometimes I post a comment or a file or video or something in the middle to the conversation I'm having with someone, ask them to take a look at it, and post a comment when they're finished. It's a big help to be able to connect the file/video.etc directly to the conversation. What's cool about Chatwork too is that you can see exactly when and with whom you shared the document or whatever and, hopefully, what their reaction to it was.

Cons: I guess I'm not terribly crazy about the overall interface. I think it looks a little drab. I'd like to see them make it a little cheerier. But I like the way you can put emoticons into the conversation to make sure the recipient is reading the post in the way you intended.

Vendor Response

by ChatWork on 2016/10/20

Glad to hear how often ChatWork beats email for you and your team and that you've found the product easy to use. Cheers!

Chatwork Walk The Talk

Reviewed on 2018/04/10
Aaron emmanuel G.
Software QA Associate
Outsourcing/Offshoring, 10 001+ Employees
Used the Software for: 1+ year
Reviewer Source 
Source: GetApp
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Customer Support
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: First of all it's easy to install for Desktop and Mobile, even the web platform it's very easy to use if you are in an agile team you'll understand why this is an effective messaging system. I like the "My Chat" which you can send personal/private conversation for yourself, I mean if you have to remind yourself for some links to test or links for some tutorials. And my favorite function that Chatwork have is the Search bar, because whenever I need to find some credentials regarding our on going projects I just have to type a keyword regarding the topic/credentials I need to find.

Cons: For me sometimes the notification alert does not really work for my desktop as well with my mobile, that's why my teammate sometimes remind me that there's a message in our group chat at Chatwork.

Chatwork makes me work faster.

Reviewed on 2018/09/12
Abimbola K.
Customer Support Team Lead
Entertainment, 51-200 Employees
Used the Software for: 6-12 months
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Primarily Chatwork has improved the speed with which we work in my organization :we now send more of real-time chat messages as against constantly exchanging emails within my organization. While also keeping us better organized by making it possible to save all of our information exchanges in one place and organize them by project or topic ,thereby simplifying the process of searching through them whenever we need to.

Pros: I like the basic funtionalities Chatwork provides me at work ,enabling me exchange files easily with my fellow colleagues ,likewise have conversations on video calls.Its task management features has improved the speed at which I get tasks completed at work.
I am also able to use Chatwork across different operating systems and different devices ,thereby providing me with ease of access : which is a key factor in the modern workplace ,where staffs are never static. Lastly,it integrates with my favorite browser - Chrome.

Cons: The task assignment functionality will be better designed as a checkbox.

Chat to work!

Reviewed on 2018/09/04
Verified Reviewer
Business Analyst
Information Technology & Services, 51-200 Employees
Used the Software for: 1+ year
Reviewer Source 
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: In overall, it is a usable messaging application. That allows you to communicate within the company. It also sends mail to remind you that you have unread messages.

Pros: 1. Easy to use. like the tagging of receiver of message in the group chat.
2. allowing me to select, copy or quote the message, then attached it to your reply.
3. Able to view all the messages from the start of the group chat, even if you join in the middle

Cons: 1. it has a limited number of group chat your allowed to join in. And that's the difficult part of using the application, because we have a lot of different group chat needed to join in. You need to upgrade first your subscription in order to join.

Move your team beyond e-mail with ChatWork

Reviewed on 2016/09/06
Matt C.
Vice President
Marketing & Advertising, 13-50 Employees
Used the Software for: 6-12 months
Reviewer Source 
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: E-mail eliminator ChatWork has enabled me and other members of my team to reduce the volume of digital correspondence that would normally be a part of one project to almost nil. In addition, tasks are easily pulled out of messages and made visible to all, meaning nothing gets lost in the ether. Overall, it's a great way to be more efficient and move beyond e-mail effectively.

Pros: The ease of use means that that getting the team up to speed on its use didn't require extensive training.

Cons: I have been able to forget a few team members' e-mail addresses since we use the platform more.

Vendor Response

by ChatWork on 2016/09/06

Thanks for the feedback, Matt. We hear that from other companies, too - that ChatWork either drastically reduces or eliminates email. Glad you've tried the product on our various platforms, too, and had a good experience while "on the go."

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